50 Florida Genesis Dealers

Nick and Elizabeth were outstanding! - Alex Fernandez

Nick and Elizabeth were outstanding! 5 stars to both for their efforts. Highly recommend both!

I had some issues with the service department and Nick - rcampbell4

I had some issues with the service department and Nick reached out to me to help He went above and beyond to make everything perfect I feel so relieved to be in my new 2023 Hyundai Tuscon! Thank you Nick for everything you did to help!

Nice clean place. - Seagal55

Nice clean place. Everyone working there was friendly and helpful. They listened and took care of my problem

Javon Hamilton, Kevin Rodriguez & DNique Miller. - Lesterweiden1943

Javon Hamilton, Kevin Rodriguez & DNique Miller. A great team at Leyhman Genesis Make buying a car an absolute Pleasurable experience Keep up the good work

Super happy with the Sales Guys! - barbiemalf22

Super happy with the Sales Guys!! John Serritella went above and beyond to get me the Genesis I wanted. Go see him. He’ll get you the deal you want.

Mr. C. Stevenson (and) Mr. DJ were very patient and - Uuuuuu

Mr. C. Stevenson (and) Mr. DJ were very patient and helpful. Our overall experience and service was amazing!

Tom is exceptional, he quickly gets back with you, takes - shiloheq4708

Tom is exceptional, he quickly gets back with you, takes time to explain all the various details. I really liked him and he's super helpful and has attention to details. The dealership is very excited about their renovation, and I am super excited to have a real stand-alone GENESIS dealership. Right now, they are fixing up the Hyundai side but will then start the new state of the art GENESIS dealership. In the meantime, at their Ford dealership, which is just a short walk, they have a great food kitchen that has fantastic wraps and burgers!

👎Good morning Conrad, this is Quan with Genesis North - conrad grabarek

👎Good morning Conrad, this is Quan with Genesis North Orlando. The GV80 you inquired on is here in stock. Would you like to come see it today? 👎 ***I was merely “window shopping.” Please have Quan stop texting me and my wife, and to stop calling us; he is bordering on harassment, so please have him cease any further attempt to contact us.*** Thanks Conrad S Grabarek

I bought a new Genesis GV80 in 2021. - Loulou

I bought a new Genesis GV80 in 2021. I love this car. I follow my service plan according to the plan agreement. I can not say enough positive comments about Pawell. He is respectful and always nice. My car is always ready at the time stated. All the service has been done. Then to top it off, my car is returned washed and cleaned inside immaculately. Genesis of Naples is a wonderful company to do business with. The reason being they hire top not service specialists. Oh, one other comment. I had a service light come on…return car to service immediately. It scared me because the car was new. I called Pawell and he said yes come right over. He figured out the issue immediately. I didn’t tighten my gas cap enough. He was so nice about my error. He handled this situation so beautifully. Kudos to you Pawell.

I believe it was a team effort, but Jerry helped me get a - helgs429

I believe it was a team effort, but Jerry helped me get a brand new GV70 when my first car was such a lemon.

Our salesman William Karrels was a pleasure to deal with - dnstewart

Our salesman William Karrels was a pleasure to deal with fro start to finish. We only came in to look at the Genesis G80 & wound up driving it home the same day .

I purchased my Genesis G90 at Coconut Creek Genesis 14 - abacomike

I purchased my Genesis G90 at Coconut Creek Genesis 14 months ago. That’s when I was introduced to Mark Evans, Genesis Concierge. Over the past 14 months, no one has impressed me more than Mark Evans. No matter the problem or issue, he is always there to help me. As an example, this morning I had a problem opening the lid to my concealed cup holder. I drove into the Genesis service line and I brought this to Mark’s attention. He dropped everything and surveyed the problem. He asked me for my key fob and away he drove into service. He was back in 10 minutes with a plastic comb in his hand. “Here’s the problem - fixed like new!” I never experienced that level of service from my Mercedes concierge. Buying a car is a one-time experience, but servicing your car is more personal and much more frequent. Thanks to Mark Evans at Coconut Creek Genesis, my ownership experiences have been awesome!!! 😀

Wonderful sales tea. - kdankyi

Wonderful sales tea. Healthy work environment. Honest and respectful staff. The staff is very accommodating.

Did our homework on multiple makes, models, and... - TomJ.BoyntonBeach

Did our homework on multiple makes, models, and dealerships and eventually landed on the Genesis GV70 because (1) the fully-loaded Prestige package is a great price compared to similar size and features from Mercedes, BMW, or Acura, and (2) it was in stock (given the 2021 shortages on chips). Went in and met sales person Tony Wilson, a great, hard working, enthusiastic soul with good character. Highly recommend Tony and the Napleton West Palm Beach dealership. The separate service team is also proactive to make sure they schedule time to go over all the massive amount of tech built into the Prestige package. Thanks all. Enjoying the new ride tremendously.

This sales team is awful. - Kelley

This sales team is awful. And probably racist. I asked my husband to go test drive a GV70, to get his impressions before I continue my research. He was told they had to run “pre-approval” of his credit before he could test drive the car “because they are so in demand.” Sounds like a jerk move, but okay. They left him standing out in the lot for almost half an hour (August in Tampa, mind you,) and finally came back and told him right in front of two cars sitting on the lot that they don’t have enough cars and he can’t test drive one. I still very much intend to buy a GV70, but I won’t buy it there.

Jose is the man! Bought a 2016 Hyundai Tucson for my... - morr153

Jose is the man! Bought a 2016 Hyundai Tucson for my daughter. He was thorough, honest and attentive to all needs.

I recently bought a Hyundai Kona from Greenway Hyundai - Josephine Wilkins

I recently bought a Hyundai Kona from Greenway Hyundai located at 4110 West Colonial and Mercy Drive. PJ the salesperson was a very pleasant and helpful young man. He walked me through the process of purchasing the car. I am truly grateful to have had PJ as my salesperson. Thank you PJ keep up the good work. Josephine Wilkins

Lowell was amazing! - Jodi Clark

Lowell was amazing! We have been looking for my specific color combination for my GV80 for several weeks now and Lowell was able to locate it and get it too my within three days. Whole process was easy and loved working with him and the team at Parks Genesis of Gainesville.

I've dealt with lots of dealers over the years. The high... - JC

I've dealt with lots of dealers over the years. The high pressure tactics and shell games are all but expected when you attempt to buy a car these days. But Rick Case Genesis has taken the shady dealer reputation game to a whole new level. Not only are they dishonest when it comes to pricing, but they are actually engaged in outright fraud with regards to selling their cars. I reviewed and signed a full, legally binding lease contract on paper. I signed every page. I initialed every section. It looked just like every other lease contract I had signed, and there was no indication anywhere that this was not a “real” contract. After I signed and initialed every page of the paper contract, the Finance manager then presented me with a tablet, and said that I would need to do the whole thing over again via Docusign to send directly to Hyundai. I thought this was strange, as I had just signed what appeared to be a full and complete lease contract, and have never had to do this in my prior leases, but he insisted it was identical, so I began the process. On page 2 of the electronic contract, I noticed a financial discrepancy with the paper contract. After some back and forth between employees, the manager indicated that the paper documents I had just spent 45 minutes reviewing and signing didn’t matter, and that they weren’t even supposed to be using them any. He took them from me and told the Finance Manager to shred them. Of course, this meant I couldn’t compare the paper contract to the electronic one to identify more potential discrepancies which may have materially altered the deal. The Finance manager kept insisting that we were nearly done, and that the only thing that mattered was that the monthly payment was the same. He insisted that I finish reviewing and signing the electronic contract to complete the transaction, but continued to refuse me access to the paper lease contract I had signed in order to ensure there were no further discrepancies. To add insult to injury, literally, I was verbally attacked by multiple employees throughout my time trying to resolve this issue, including the General Manager. I’ve never felt the need to leave a bad review for a dealer before, but this experience was so egregious, everyone needs to know to stay as far away from Rick Case as possible. They are on a whole different level of immorality. Too bad Rita doesn't care.

Sucks! I found out the connective services on the car... - fsugurl1967

Sucks! I found out the connective services on the car did not work after I bought it and still does not work 5 weeks later. Calls to corporate don’t help. And the Sales Consultant, Sam Weist, is a total liar. Found out a week after I bought the car it had been a rental car. I was told that by Sirius XM radio and Genesis connective services.

Néstor was an amazing sales and support person who guided... - Franirala

Néstor was an amazing sales and support person who guided me trough the process amazingly I loved the experience at this dealer they understood what I needed in very happy with Nestor and all crew

Per the website, drove to the 13921 STT, Fort Myers - lfreymann1

Per the website, drove to the 13921 STT, Fort Myers address. The "dealership" looks like it was a previously a used car lot: no lobby, no service dept, no showroom, no finance dept., just what seemed to be a few pieces of rental furniture housing a handful of people practicing Glengarry, Glenross sales techniques. They had the car I wanted so I stayed. I left a deposit on a lease but was not offered any “deal” paperwork whatsoever. I had to request a written quote. For three days requested further detail; residual value, payoff numbers, etc. Evasive non-direct answers given. I also decided to see a cash option. Again no details. Finally after several exchanges and further manipulations on their part they reluctantly released the numbers I requested. I then discovered that they were hiding fees for dealer add-ons (not requested) and inflated the MRSP (not told of this) and that they were using a lease money factor equal to 8%. When I requested that the dealer added-on vinyl wrap and window tinting ($4k) be eliminated I was told by the "Acting General Manager", who is green and exhibits immature sales skills, and BTW, is the owner's young, rude, stepson, that "this car is in demand and we deserve to make more money. If you do not take the options, I am adding the cost to the MRSP quoted you". Obviously no deal....He was the one who informed me that "he was not selling me this car". Ha ha! He was doing me the favor. I don't do business like this. Just saying, only shop here if you don't care what you’re paying and don't mind being taken advantage of. You'd might be looking for a luxury vehicle but your experience here will be far from that.

Best new car experience. - Florida Jim

This was the best new car buying experience I have had, and I have been buying new cars since 1984. They were professional and knowledgeable. They listened to what I wanted, and then directed me to the vehicles with the most incentives, rebates and value for the dollar. They offered their best deal up front (better than other dealers), without the repeated going back and forth between the salesperson and the sales manager, which led me to leave the lots of several other Genesis dealers in Central Florida. Very refreshing. If you’re looking for a new Genesis, go here first.

Jeena Verdelotti is the best, hands down you're not going... - bhimanek

Jeena Verdelotti is the best, hands down you're not going to go wrong working with her. I have done business before and will continue to do business with Jeena even if rebates are not in season. She is phenomenal at providing customer-centric focus and she ultimately earns your trust. Great overall person to work with and know you not getting ripped off, which is rare to say with car sales. This dealer will also go above and beyond. The valet service is something to not take likely. They are truly exceptional and such a time saver. Think about this everyone, being very busy at work, they drive an hour out of their way to pick up your car, leave a loaner, take care of maintenance and when they return.....not only do I receive my car taken care of, they also detail it and fill it full with gas. Just my opinion and experience with this business. I hope this helps.

My car search has been going along for 2 or 3 months....... - tjk850

My car search has been going along for 2 or 3 months.... different brands, different dealerships, different experiences. I recognize that right now is the worst time possible to be looking for a car. (2021 - chip shortage - 10% over MSRP, etc etc) - My experiences thus far dealing with my trade-in, dealing with silly dealer fees, being treated as though, unless I wanted to pay far above MSRP, I was literally invisible to sales people. My first experience with Hampton Genesis was far and away different from every other interaction I have had, whether it be in person or on the phone prior to today. Today was a joy. I was greeted on the phone by Dan Ewbank. Please ask for him should you be interested in a Genesis. The word that comes to mind with regard to his persona and character is, Kind. He is the antithesis of 'pushy' - he merely goes about his interactions with kindness, calm, compassion, and professionalism. I ultimately didn't buy the G80 I went there for..... but it was for reasons in my head, having nothing to do with my time at Hampton. Every person there was wonderful. Everything was incredibly transparent and fair. The numbers really were the real numbers. I had complete trust in what was happening during my time there. The Sales Manager (I think) was equally engaging, fair, transparent, and professional. This dealership has single-handedly made me a Genesis customer and when the time is right, a Genesis owner. Thanks Dan Ewbanks for your efforts and your time.

Recently made an out of state purchase completely over... - HMcKnight

Recently made an out of state purchase completely over the phone. They arranged shipping and made it as easy as possible considering my circumstances. Erica was very knowledgeable and helpful. Rafael in finance was also great.

Asked to be contacted and after 48 hours, no response. I... - Mikevigh

Asked to be contacted and after 48 hours, no response. I wanted to buy a G80 and was told a person would contact me. I followed up twice and still nothing. Time to move on to another company.

I have high regard for Werner Genesis dealership. The... - GRAYTON107gGRAYTON107

I have high regard for Werner Genesis dealership. The service manager has gone out of his way to have me pleased with the service I receive. Excellent service department.