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Finally found a dealer I like - Garfield Duncan
Lawyers, preachers, mechanics and care dealers right..... Rethink that now. Yes Vinnie Incorvaia worked hard to earn my business but in the end I think he deserved it. 600 miles away and I hope to buy another car from him.
No Customer Service - Odessagamma
Back on 10/03/2019 I called the service department to ask a question about my Rav4 at 9:19 am. The service person who answered said I needed to speak to a service advisor and transfrred me, of which I got a voicemail. I left a message for a return call. As of the following day by 1;00 ,pm I still had not received a return call. I called dealership to speak to the general manager and was told not sure if he was in and was transferred to voicemail. Left another message for return call. As of Saturday the 5th I still had not received a call back. I them went to Toyota.com to find email for Mr Gettel and the pop up to assist you said he doesnt have one. Reallu in todays age he doesnt have one. So I reported to the BBB.
Customer service is vital in any business. The Gettel corporation doesn't care. Once they sell you a car they are done with you. I called another dealer and had my answer in 10 minutes.
I do not recommend anyone using this dealership. If I could return my car to them and go to a different desler I eould in a heartbeat.