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Purchasing a new vehicle can be extremely stressful.... - genepeggy
Purchasing a new vehicle can be extremely stressful. Thanks to Dean and Vince the experience was streamlined, easy and worry-free! We feel we have found our dealership home since moving to the area.
Top Reviewed Specialists At This Dealership
Thanks a lot Bob for your patience and big help we really... - mihaelaharghel
Thanks a lot Bob for your patience and big help we really thankful for what u did for us
I was very happy with the service department! My advisor... - C Gallagher
I was very happy with the service department! My advisor was very helpful and the technicians worked quickly to complete the work on my car.
New car shopping experience - gms
Experience at this dealer, with the particular salesperson we had, was awful. Salesman had an attitude, was not attentive to our needs, and reminded me of an old fashion car salesman -- disappear for periods of time to come out with a price, multiple times. It's as if we were doing him a favor being there.
I purchased a previous G-80 at this dealership in 2017 and had a totally different experience. Salesman was excellent and valet maintenance was superior for the life of the car.
Great experience - pouporemandg
Tomm Burkart (Service advisor) could not have been more accommodating and helpful.
The people at Fitzgerald Genesis were rude and not very helpful at all.
ALAN SILVERMAN.....WHAT ELSE IS THERE TO SAYMOST... - JHC7574
ALAN SILVERMAN.....WHAT ELSE IS THERE TO SAY
MOST PROFESSIONAL ,FRIENDLY ,KNOWLEDGEABLE
CUSTOMER NEEDS ARE HIS PRIMARY TASK
JUST LEASED 5TH AUTO FROM ALAN.....WOULD'NT THINK OF GOING ELSEWHERE
Best new car experience. - Florida Jim
This was the best new car buying experience I have had, and I have been buying new cars since 1984. They were professional and knowledgeable. They listened to what I wanted, and then directed me to the vehicles with the most incentives, rebates and value for the dollar. They offered their best deal up front (better than other dealers), without the repeated going back and forth between the salesperson and the sales manager, which led me to leave the lots of several other Genesis dealers in Central Florida. Very refreshing. If you’re looking for a new Genesis, go here first.
Finally found a dealer I like - Garfield Duncan
Lawyers, preachers, mechanics and care dealers right..... Rethink that now. Yes Vinnie Incorvaia worked hard to earn my business but in the end I think he deserved it. 600 miles away and I hope to buy another car from him.
Jeena Verdelotti is the best, hands down you're not going... - bhimanek
Jeena Verdelotti is the best, hands down you're not going to go wrong working with her. I have done business before and will continue to do business with Jeena even if rebates are not in season. She is phenomenal at providing customer-centric focus and she ultimately earns your trust. Great overall person to work with and know you not getting ripped off, which is rare to say with car sales.
This dealer will also go above and beyond. The valet service is something to not take likely. They are truly exceptional and such a time saver. Think about this everyone, being very busy at work, they drive an hour out of their way to pick up your car, leave a loaner, take care of maintenance and when they return.....not only do I receive my car taken care of, they also detail it and fill it full with gas. Just my opinion and experience with this business. I hope this helps.
Jose is the man! Bought a 2016 Hyundai Tucson for my... - morr153
Jose is the man! Bought a 2016 Hyundai Tucson for my daughter. He was thorough, honest and attentive to all needs.
Today I purchased a beautiful new Genesis GV80 from... - jason.jjm7
Today I purchased a beautiful new Genesis GV80 from Napleton's Genesis of West Palm Beach. Chris Lawson (Sales Manager), found me the exact GV80 I wanted, and patiently and kindly negotiated a great deal. Chris’s commitment to customer service was extraordinary and all my various needs/requests were met by Chris and the wonderful Team at Napleton's. Chris went the extra mile (even on his day off) to ensure I was 100% comfortable and had everything I needed to leave happy before I drove away. I would highly recommend buying a car from Chris. Leo Hanuka (Director of Finance) is a top-notch finance person. Smart, diligent, hard working, understanding, and very fair. He made the financing/signing portion of the day a true pleasure, and I felt fortunate to work with him. I am new to Florida and Leo also told me everything I needed to know about registration, title, licensing, which was very helpful. He even told me about an amazing place to get lunch nearby! Troy helped me out today too, by patiently taking me on a very lengthy test- drive. He answered all my questions and was extremely knowledgeable and passionate about Genesis, automobiles and the industry at large. Troy really wanted to make sure that I was able to test out all the features. I truly felt like I was able to take my time during the test-drive and get comfortable in preparation for purchase. This was a truly great car buying experience and the GV80 is amazing. I am a very happy customer and will be for years to come.
Customer satisfaction non existant - rdkosse
Leased a Genesis 2019 G70 it has 1700 miles on it . It has been 3 months waiting for a part. All they do is pass the buck
My car search has been going along for 2 or 3 months....... - tjk850
My car search has been going along for 2 or 3 months.... different brands, different dealerships, different experiences. I recognize that right now is the worst time possible to be looking for a car. (2021 - chip shortage - 10% over MSRP, etc etc) - My experiences thus far dealing with my trade-in, dealing with silly dealer fees, being treated as though, unless I wanted to pay far above MSRP, I was literally invisible to sales people.
My first experience with Hampton Genesis was far and away different from every other interaction I have had, whether it be in person or on the phone prior to today. Today was a joy. I was greeted on the phone by Dan Ewbank. Please ask for him should you be interested in a Genesis. The word that comes to mind with regard to his persona and character is, Kind. He is the antithesis of 'pushy' - he merely goes about his interactions with kindness, calm, compassion, and professionalism.
I ultimately didn't buy the G80 I went there for..... but it was for reasons in my head, having nothing to do with my time at Hampton. Every person there was wonderful. Everything was incredibly transparent and fair. The numbers really were the real numbers. I had complete trust in what was happening during my time there. The Sales Manager (I think) was equally engaging, fair, transparent, and professional. This dealership has single-handedly made me a Genesis customer and when the time is right, a Genesis owner. Thanks Dan Ewbanks for your efforts and your time.
Allen Turner Hyundai
New Car Sales Manager
Used Car Manager