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Whole experience was awesome and a breeze to work with... - Jimmy.mceachern
Whole experience was awesome and a breeze to work with Troy. Took great care to make sure I was happy with the vehicle I purchased and it met all of my needs and expectations.
Top Reviewed Specialists At This Dealership
Paul Brown was amazing, patient and got me in the perfect... - stachowiczamy
Paul Brown was amazing, patient and got me in the perfect car! Highly recommend him to anyone! The process was quick and they made me feel right at home!
Will never go elsewhere for service! Great team.. they... - DylanLaw
Will never go elsewhere for service! Great team.. they were friendly, quick and provided excellent work. Pleasant experience all around. Highly recommend them for service
Great experience - pouporemandg
Tomm Burkart (Service advisor) could not have been more accommodating and helpful.
The people at Fitzgerald Genesis were rude and not very helpful at all.
Genesis was serviced safe - Barb shanon
Genesis serviced on Friday. everyone stayed 6 feet apart. waiting room was empty and someone cleaned at least four times while i waited. i felt comfortable about the experience
Best new car experience. - Florida Jim
This was the best new car buying experience I have had, and I have been buying new cars since 1984. They were professional and knowledgeable. They listened to what I wanted, and then directed me to the vehicles with the most incentives, rebates and value for the dollar. They offered their best deal up front (better than other dealers), without the repeated going back and forth between the salesperson and the sales manager, which led me to leave the lots of several other Genesis dealers in Central Florida. Very refreshing. If you’re looking for a new Genesis, go here first.
Finally found a dealer I like - Garfield Duncan
Lawyers, preachers, mechanics and care dealers right..... Rethink that now. Yes Vinnie Incorvaia worked hard to earn my business but in the end I think he deserved it. 600 miles away and I hope to buy another car from him.
New car shopping experience - gms
Experience at this dealer, with the particular salesperson we had, was awful. Salesman had an attitude, was not attentive to our needs, and reminded me of an old fashion car salesman -- disappear for periods of time to come out with a price, multiple times. It's as if we were doing him a favor being there.
I purchased a previous G-80 at this dealership in 2017 and had a totally different experience. Salesman was excellent and valet maintenance was superior for the life of the car.
This was the WORST experience I've experienced purchasing... - Posted
This was the WORST experience I've experienced purchasing a car at a dealership in the last 50 years. I am giving them NO stars.
I live over 35 miles away from Lehman Genesis in Miami Gardens Florida and made a call to get a purchase price on a new $50,600 (sticker price) 2019 Genesis G70 in November 2019. Javon (salesman) gave me a purchase price of $44,500. They would not meet the price they quoted me when I arrived. I went there and the sales manager BELITTLED me by trying to change my mind from paying in full for the car to leasing the car saying several times to me that it was a NO BRAINER to lease. He said I could make a couple of payments and then pay the car off. I insisted multiple times that I was writing a check in full (checkbook was on Javon's desk in plain sight). The sales manager threw Javon under the bus in front of me. NOT VERY PROFESSIONAL. I wasn't happy and walked out. They never asked me about being a veteran or if I had a competitive car for some rebates. I really wanted that car so 3 weeks later I called and they agreed to the $44,500. After I paid for the car in FULL a couple of days later Javon called and asked if I was a veteran and/or had a competitive car. My answer was YES to both. I provided them with copies of my DD214 (separation from the military form) and my Lexus registration. and sent them copies of both. I've been trying to get the money from them for many months. Finally a few days ago a sales manager called me and said I signed the papers giving them all rebates. They never asked about being a veteran or having a competitive car until a day or two after I signed the papers. They also sold the car with damaged chrome moldings around all side windows. The lied to me and ripped me of for $1500.00 for the two rebates. I called and asked to speak to the General Manager (not the General Sales Manager) of the dealership and I was connected to Kyle who posed as the GM. He was not helpful and when I called back he wouldn't come to the phone until I called back again and insisted on speaking to Kyle. He called the service manager and said he was coming to his office. He told me he was going over the service manager; office and would call me back in 2 minutes - It been many months and still no return call. I went to another Genesis dealer and was told that the sales department at Lehman did not remove the protect material in a timely fashion which damaged the chrome moldings. A couple of weeks ago I called Genesis corporate office and told them everything I'm writing here. I told them I would not deal with them anymore and wanted to get my moldings replaced and all the troubles I experienced. So what does corporate do, they have the dealership call me. Veterans BEWARE…Everyone BEWARE…
Asked to be contacted and after 48 hours, no response. I... - Mikevigh
Asked to be contacted and after 48 hours, no response. I wanted to buy a G80 and was told a person would contact me. I followed up twice and still nothing. Time to move on to another company.
Customer satisfaction non existant - rdkosse
Leased a Genesis 2019 G70 it has 1700 miles on it . It has been 3 months waiting for a part. All they do is pass the buck
Allen Turner Hyundai
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New Car Manager