Buyer Beware-
On April 19, 2025, we purchased a used - ebmart97
Buyer Beware-
On April 19, 2025, we purchased a used 2022 Ford Expedition Max from Bella Nissan in Union City. Within just 12 miles of driving, the vehicle began leaking rear axle differential fluid at an extreme rate. This issue was not disclosed during the sale, nor was it noted in the provided Carfax report. Upon inspection, it was determined that the rear differential had been improperly repaired prior to sale.
Despite assurances from two staff members that the dealership would arrange towing and "make it right" with a deal or compensation, we ultimately had to arrange and pay for the tow ourselves. Once the vehicle arrived, we were told the repair would be completed within a day and the vehicle delivered to us. However, multiple promised communications from your staff—including a 1 PM phone call with the service manager—were missed or ignored, forcing us to physically come to the dealership to get updates.
We were repeatedly misled about the status of the vehicle, including being told it had already been taken to Ford for repairs, which was confirmed by Ford the it had not at that time. Only after significant delay (a week later) were we finally provided a rental vehicle, which was supposed to be part of our warranty coverage from day one.
On May 2, we picked up the vehicle, only to find the same issue persisted. We contacted Ford directly, and they had the vehicle towed within the hour and provided a loaner car the next morning—demonstrating the level of service that was entirely absent from our experience at Bella Nissan. The car is still unfortunately not in our possession due to persistent mechanical issues in the axel.
For our first car purchase this was and will probably be the worst experience we’ve ever had and will always make us be untrustworthy of purchasing a vehicle.
* We were sold a vehicle in unsafe condition, which could have led to a serious accident.
* The dealership has refused to acknowledge responsibility or offer any compensation, despite initial verbal commitments.
* The communication from staff was inconsistent, dismissive, and in some cases, outright dishonest. We have documentation (texts and time-stamped calls) to support this.
* We were denied access to speak with anyone in upper management, with repeated excuses that they were in meetings or unavailable.
* We were promised an apology call that never came.
We are extremely disappointed by the way this situation was handled and feel that we were misled and mistreated throughout the process.
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