1,958 Illinois Tesla/1000 Service Centers

The service staff representatives and service technician - Capree

The service staff representatives and service technician were excellent. My vehicle had tire/road noise. The team quickly diagnosed the tire defect (surface depression - set mark), present on all 4 tires. The suspected cause was tire storage (ex. rack storage) at assembly or manufacturer. They swapped tires to confirm the issue was indeed with the tires. They took the time to show me the defect and made great suggested options for tire replacement. They received the new tires the next day; balanced the tires and aligned the wheels. The result is a very smooth and quite ride. I really appreciate the relationship and confidence that repairs will be done right. Thank you, team and great job,!

Great people, great service, always willing to help. - Rickeggan

Great people, great service, always willing to help. I would recommend them to my friends and family

I brought my car in for oil change, multi-point - Joseph

I brought my car in for oil change, multi-point inspection, and replacement of the right passenger door mirror. The staff was professional and performed the necessary work quickly. Julisa was very good at maintaining communication and keeping me updated on the status of my car.

I have all ways been treated in a courteous and - SK

I have all ways been treated in a courteous and professional way. The service representative has kept me appraised of what is happening with the car and the timing concerning its service. I feel very confident with the care Napleton gives my car. It is a clean and comfortable environment in which to wait.

I’m new to this dealership almost a year due to - REGINA_CRENSHAW

I’m new to this dealership almost a year due to purchasing my Atlas at CarMax . So far so good. I hope this continues to be my experience.

Cayla was very helpful and informed me how long it will - ttayag@astound.net

Cayla was very helpful and informed me how long it will take for the car to be serviced. I needed an oil change and tire rotation.

Went to another shop with an on-going issue I had with my - Natalia

Went to another shop with an on-going issue I had with my vehicle not starting. I decided to go to Continental Toyota and spoke to the manager Jordan and he was able take me in very short notice. Turns out the aftermarket remote start I got installed was causing my battery to drain (I don’t understand cars) They were able to remove it and I have not had an issue since! The technician also sent over a video explaining what he found which was pretty cool. Stew the other service manager was able to explain a little more in “non technician” terms to make me better understand things, which again, I don’t know cars but my car is fixed and I couldn’t be more relieved! Being stuck and not knowing what was going on with my car was such a stressful thing especially when I had my 3 kids in the car. Will be going back for future services!

My tech Juan was very helpful and did an outstanding job - Markdourlain

My tech Juan was very helpful and did an outstanding job of providing a loaner and keeping me notified of the progress on the repairs.

Awesome costumer service, good prices . - Shellyflores37

Awesome costumer service, good prices .. Erick was super helpful great salesman I love golf mill Ford ..

Excellent experience at service department getting my - James

Excellent experience at service department getting my vehicle serviced. Highly recommend Service Rep Jenny Suarez who kept me informed of the status of my vehicle.

Always professional, knowledgeable and straight forward. - Edwardj

Always professional, knowledgeable and straight forward. No surprises. Thank you for being on top of things 👍🏼

I had an outstanding service advser, and received - Theseus

I had an outstanding service advser, and received excellent and timely service. Will definitely return to this dealer.

excellent customer service, and mechanics doin well - chelbie717

excellent customer service, and mechanics doin well giving updates of service they did with video . Love it

My sales person Jason was awesome. - msrem386

My sales person Jason was awesome. Very patient and understanding of my wants, needs and requirements. Very professional, soft spoken and knowledgeable. Just the right person for me.

Downtown! - Kay1234

Downtown! Many floors, interesting people and the dealer that helped was a good guy too.

I had a great experience with Webb Chevy, very - MARILINA GARCIA

I had a great experience with Webb Chevy, very professional staff and awesome customer service

Irvin was excellent. - Traciabbate76

Irvin was excellent. He helped me from beginning to end. He ordered my parts called me and kept me updated and made sure everything got completed for me to pick up the car.

Very good service. - Cindy

Very good service. Will was kind and informative. He listened to my concerns.thank you

I didn’t believe in dealerships in the past. - 1981chrismac

I didn’t believe in dealerships in the past. But Matt in service, has convinced me to continue to take my truck to Castle Buick.

Steven Martin pull me out down of the service Department. - Latrice Cobbs

Steven Martin pull me out down of the service Department. He Was Able To Get Me and My Boys Into A Brand New 2024 Vehicle With No Money Down, With the BEST WARRANTY AND DEALS. He Is Truly Hands Down A God Send!! HIGHLY RECOMMENDED!!

Gordon recently helped me with my wiper blades. - Amy M

Gordon recently helped me with my wiper blades. His service was quick and he was very respectful. He showed me how to put them on and was able to answer my questions about potential future services. Thank you Gordon!

Arash has done a great job working with me. - snead7

Arash has done a great job working with me. He has helped me a lot with a few issues with my CR-V purchase. He is very knowledgeable and can help you with most any issue. I would recommend him to anyone.

Everyone that I delt with at this dealership was very - RICHWALSH23

Everyone that I delt with at this dealership was very helpful. The person I spoke with on the phone was very polite and spoke clearly.

Always a polite professional and affordable service. - joanna

Always a polite professional and affordable service. I think it is a well run dealership. Never had any issues

Alan is an excellent service consultant. - Anahid

Alan is an excellent service consultant. He is knowledgeable, reliable, and always courteous and respectful. Car repairs can be costly and annoying, but he helps get yours efficiently serviced as smoothly and quickly as possible.

Great service. - doyledeb

Great service. Very friendly and welcoming environment. Very clean and comfortable waiting area.wait time was good.

My daughter had to have major service done on her - Mdelrose

My daughter had to have major service done on her vehicle, and I was in charge of keeping everything in order. Everything went as smooth as possible from setting up our appointment, to renting a vehicle, to getting her vehicle back in a very quick manner. The service department,( Joel Meyer, and Michael Diaz) were exceptionally helpful in making this happen. I will always bring her vehicle back, and when it comes time to get something new for myself, wife, or either of my children, I know the dealership that I will go to first. Thank you for being excellent.

Facility is being modernized and the service area is - little_shawn

Facility is being modernized and the service area is becoming more efficient. Staff was very friendly.

I had Recall perform on my car. - Chill327

I had Recall perform on my car. Service Department Chris was very, very helpful completing the recall. I just had surgery and couldn't drive. Chris arranged car pickup from my house, over seen the completion of the recall and had my car dropped back off at the house. Thank You Chris.

They are on it. - cindinault

They are on it. With everything. So happy we went there awesome JOB Everyone very happy customer 😍