1,332 Illinois Used Car Dealers

Service as great followup by service writer could use - Gene

Service as great followup by service writer could use improvement - no call back on question

It was very easy to make an appointment. - Bsabbia134

It was very easy to make an appointment. They took me promptly at the right time. Todd was very helpful and the work was done within the a lot of time. They said everything was perfect.

I had an amazing experience with Tasca Ford! - RocSmoov

I had an amazing experience with Tasca Ford! Mena Karas was extremely helpful and truly did his best to make sure I could get the best deal and the exact car I wanted. They were very welcoming offered my water and made sure all my needs for their services were met.

Melissa is always great to work with and communicates - conf_5

Melissa is always great to work with and communicates well when there is a problem or I have questions. Highly recommend!

Another fantastic experience with the staff of Ford of - Mike

Another fantastic experience with the staff of Ford of Galesburg. My Bronco sport developed a small coolant leak. Took it in for a 1:30pm appt and left at 3:30 with a new water pump installed and the problem solved. Their service department kept me informed every step of the way. It is clear the new owners have customer service as their number 1 priority! Keep up the great work!!

Had a very good experience with Bill Swanson, Paul - emc318

Had a very good experience with Bill Swanson, Paul Boxhenek and Robert DiCicco. They were all knowledgeable and helpful. Highly recommend them and this dealership.

I connected with Jose Valdovinos before I arrived at the - rosendogarcia

I connected with Jose Valdovinos before I arrived at the dealership. On short notice, the Gerald Nissan team parked the vehicle out front, ready for my inspection. Despite the cold weather, Jose stepped outside to greet me warmly. The negotiation process was smooth and better than I had experienced at other dealerships. We agreed on a price within my budget for the vehicle I chose. Working with Jose Valdovinos, Luke Smiely, and Mahoud Touny was truly a pleasure.

Service was timely and courteous. - Toertley

Service was timely and courteous. Service items were fully explained and options were reviewed to my satisfaction

Great customer service and people and vehicle. - jyang72

Great customer service and people and vehicle. Better than car dealerships. Just wish nearer carmax to me

worthless garbage they will pay to take this down. - shrnknndy

worthless garbage they will pay to take this down. take used cars to reputable mechanic. i guarantee it will be a piece of s!

Martin Nkansah was extremely helpful and courteous. - Ldigang7811

Martin Nkansah was extremely helpful and courteous. We enjoyed working with him for that reason.

Purchasing a vehicle from out of state with a trade meant - BWT

Purchasing a vehicle from out of state with a trade meant negotiation would be by phone. Brian was helpful and accommodating to answer questions and provide realistic expectations. There were no disappointments. In addition, the dealership found the spare key and mailed it to me after the sale, saving hundreds $ in replacement. My experience was fair dealing all around with no surprises.

Disappointed. - freddiewills44

Disappointed. Had to use my own money for extra key fob. No immediate refund. Sad

I am EXCEEDINGLY pleased with the service department at - fhayzeb

I am EXCEEDINGLY pleased with the service department at the Downtown Napleton Genesis dealership especially the tremendous professionalism and follow through by service specialist Sandra Cardona. She frequently sends text messages updating the progress of the vehicle and advises when it is ready to be retrieved. I cannot express enough how grateful I am to have her as my service advisor.

Very pleasant, great service and timely Emily kept me - DOCGOOF

Very pleasant, great service and timely Emily kept me apprised of everything going on Thank you

The Service Department is outstanding. - mike.dellamaria97

The Service Department is outstanding. This time Daniel helped me out and he was professional, communicated clearly, and kept me informed re: time. Trust these guys a lot.

Communications were prompt, professional and accurate. - gordon

Communications were prompt, professional and accurate. Purchase went smoothly. People were friendly and helpful. follow up was good. I would buy here again!

Kunes of Oregon does a great job! - Family3bauer

Kunes of Oregon does a great job! I do all my services there on my Dodge Ram & Wagoneer. I love my service department. They have become part of our Chrysler family.

Super friendly and helpful! - Chris

Super friendly and helpful!We have dealt with Chris in the past and he is familiar with our needs and wants.

First this is my 4th Lincoln thru Scott Burdelik with - nstanmar

First this is my 4th Lincoln thru Scott Burdelik with Napleton Lincoln Blue island. I purchased a 2025 Lincoln Nautilus premier hybrid with the jet package. This vehicle is Beautiful! And to top of off everything was done over the phone and electronic e sign( I live 90 miles west). Scott even delivered the vehicle to my place of choice( my home town). THANK YOU Scott once again! NAPLETON LINCOLN & SCOTT BURDELIK 100%!!

The Algonquin team was amazing thru our whole process. - dejcrown2010

The Algonquin team was amazing thru our whole process. Special thanks to Nick and Jesus 2 amazing managers. We had our purchase brought to Algonquin from Merriville Indiana that team was amazing getting the vehicle brought to Algonquin in a very timely manner. We strongly recommend Carmax in Algonquin, Illinois

Robert is a wonderful salesman and treats the custermers - carterreginald37

Robert is a wonderful salesman and treats the custermers with the utmost respect thank you You everonee

Gerald Kia has one of the worst service departments I’ve - Khaleqjamal

Gerald Kia has one of the worst service departments I’ve ever dealt with, and their behavior was borderline deceptive. I brought my Kia Sorento in for a transmission issue. At drop-off, I physically demonstrated the problem to the service writer, Marty, who clearly saw it and confirmed it himself. I also requested a routine oil change and tire rotation. After dropping the car off, they gave me a loaner the next day — which now feels like a distraction tactic rather than actual service. The very next day, they suddenly claimed they could not confirm the issue at all, directly contradicting what their own employee had already verified. Later that same day, I received another call with a completely different story: They said the transmission had been replaced 10,000 miles ago by another Kia dealership and that it was grossly overfilled with DOUBLE the required transmission fluid. Let’s be clear: That is KIA NEGLIGENCE, not mine. Instead of escalating this internally with Kia (which is what any competent dealership should do), Gerald Kia tried to dump the responsibility on me, telling me I had two options: 1. Come pick up the car 2. Pay for a transmission flush Unacceptable. I then contacted Kia Consumer Affairs, opened an official case, and was instructed to leave the vehicle at the dealership while Kia handled it. When I informed Gerald Kia of this, the service manager Justin reacted emotionally and unprofessionally, demanded the loaner back immediately, and made it clear they had no interest in helping once corporate got involved. I returned the loaner and decided I was done. Suddenly, they claimed all charges were waived and I owed nothing. That’s when I asked a simple question: Were the oil change and tire rotation I requested actually done? The service writer said yes — then scrambled to find paperwork — and finally admitted THEY WERE NEVER DONE AT ALL. NO WONDER WHY CHARGERS WERE WAIVED LOL STAY AWAY FROM THIS DISGUSTING DEALERSHIP! ESPECIALLY THEIR SERVICE MANAGER JUSTIN! CALLED ME AFTER HE SEEN THIS REVIEW UPSET ABOUT IT DIDNT GIVE ME A CHANCE TO SPEAK AT ALL! HE KEPT TELLING WE GAVE U A LOANER FOR FREE FOR 1 DAY, LIKE REALLY? YOU GAVE ME A LOANER AS YOU SHOULD SO YOU DIDNT DO ANYTHING FOR ME AT ALL! PLUS THAT LOANER WAS JUST TO KEEP ME QUIET! THEN REPEATEDLY KEPT TELLING ME YOU ARE NOT A MAN YOU ARE NOT A MAN! I FELT HARASSED AND THREATENED ME NOT TO EVER COME BACK TO THE DEALERSHIP EVER AGAIN AND HUNG UP ON ME!

This dealership is super friendly and awesome to work - jmiranda1129

This dealership is super friendly and awesome to work woth. Very personable and very efficient.

Jesus helped me get the perfect Tahoe for my family after - Cgonza432

Jesus helped me get the perfect Tahoe for my family after months of researching. Made it really easy to come in with no pressure or suprises just as he described. Very rare experience for me and will definitely be considering them again in the future.

Called service September 4th service never answered, - 1michaelhunting

Called service September 4th service never answered, Front desk picked up and said she would have them call me back. (NO Show) Called September 5th service never answered again. Said we will call you back. (NO Show). I will drive an hour before I call them back.

This was, by far, one of the besst car buying experiences - kneesandhips

This was, by far, one of the besst car buying experiences I have ever had. From the manager, to everyone in the facility, I felt truly like they were trying to do the best for me and to make my purchase easy and pleasant. I have bought many a car in my years and this has changed my opinion on how this process should be done. Nothing is hidden, there is not extra squabble to try and eek another dollar out of your deal, either on the purchase price side, or if you have a trade, on that side either. I will forever have CarMax, and specifically the dealership in my hometown of Bloomington, Il, as my first stop for every purchase moving forward. I was dealing with the dealership where I had purchased my previous 3 vehicles prior to checking out CarMax and it almost made me disgusted and mad to realize how shady, even the supposed good ones, that std dealerships can be. If you have any questions or concerns about working with CarMax, I suggest you compare vehicles, and the process, to your favorite dealer before walking into CarMax to see the real difference and I hope that you all have the same experience I did. I have worked in Sales my whole life and have always found the experience of being sold to by a dealership lacking in the true experience of walking away knowing that you did get the best deal and that you weren't taken advantage of somehow. Well, I have found the solution to that in CarMax!

I recently took my car for a detailing service and - team30a

I recently took my car for a detailing service and initially was not pleased with the outcome. I voiced my concern and the issues were addressed promptly, graciously, and thoroughly. So many dealerships tout their prowess with customer service but when it comes time to deliver they disappear. Not with Kunes. Their customer service was exemplary and I was treated with respect and they made everything right just as they said they would. This dealership, in my opinion, is outstanding. Thank you to the service department for your commitment to your customers.

Kostya Reznik helped us get a great deal on a new Kia. - Happycustomer

Kostya Reznik helped us get a great deal on a new Kia. He was a pleasure to work with.

Professional, informative, and polite. - robin412

Professional, informative, and polite. Made appointment on line. Got in right away. Kept me updated.