1,332 Illinois Used Car Dealers

I have had excellent service. - Michelleingersoll80

I have had excellent service. Everything went smoothly from check in to check out.nathan was amazing

Great customer service, I would highly recommended - armstrongkean

Great customer service, I would highly recommended working with Jeff Rutledge to anyone looking for a vehicle.

When I got home I checked the oil. - rhoughtb

When I got home I checked the oil. It was way overfilled. I took it back ro the dealer and they said they put 4.2 quarts in and everything should be alright. When I just now checked it it was stille overfilled. Will pump it out myself.

Bought a Supra out of state. - bpete602

Bought a Supra out of state. Working with Imad was an absolute blast. He made the process smooth and exciting!

Great place a lot of cars . - service mmss

Great place a lot of cars .Salesman Mike was great.Will stop again to purchase one more car for us

The services was good what the team did a great job and - Visomhicks

The services was good what the team did a great job and that's all I have to say about it.

Was in the process of looking for a new car and Mazda - j.golat

Was in the process of looking for a new car and Mazda stumbled into my algorithm. Took a look and of the other brands I decided on a Mazda3 Carbon. Tough car to find on lot but lucked out and after going through the approval and before picking my deal looked and saw the vehicle was at a sister dealership. Sent a message if vehicle can be brought down. Next day receive call text and email from Cynthia(she’s a sweetheart) that the car I looked at was still in transit…but they received the same vehicle from a different dealer that’s not on the site would I be interested. I told them absolutely if you can get it to Naperville. Next day car is in process of being moved and since I had previously shown interest they asked if I wanted to place deposit. During this time I had 2 other deals in limbo one with the competitor dealership they actually received the car from and my local Mazda. Both kinda didn’t want to deal on a car in transit and just asked if I wanted to deposit to hold the car then deal. I called Cynthia back and verified a few details and time frames she sent those to the manager Brittany(another sweetheart) got all the details hammered out without wasting time standing in the dealership. Sales pack handed off to Adam who reached out to confirm when I’d come in. Showed up and for the most part deal was done. Aside from the 1 1/2 hours before signing. They stood by the numbers and because of that everyone that played apart in the purchase from Cynthia to Brittany, Adam to Tonie and Anthony were all solid. Sometimes doing the lifting makes their job easier which makes it more an enjoyable experience. Much appreciated.

I leased a car and they delivered the same car but one - tconrath

I leased a car and they delivered the same car but one with a different VIN. They needed to pick up the car from another dealer and I did all the paperwork at night in the dealership. The next day they picked up the wrong car. The other dealer had 2 of the exact same cars and they picked up the wrong one,,,different vin from my contract. They did not catch this until a week later when the other car was being sold. They still have not fully fixed their mistake. Very unprofessional management.

Everything. - The old guy

Everything. Was done well. Appreciate them working through the problem to put in a new battery

I've only had my suburu 2 years and I've already put 7000 - contrerasalicia266

I've only had my suburu 2 years and I've already put 7000 into it. You told me it was never in an accident when I purchased it. Just to find out it was . It has overheated on me so many times. That i have it in storage and I'm not driving it. My family safety is first. The whole inside filled with smoke. I tried to trade it in a tear ago. I was told I needed to put 6000 down plus trade it. I have two autistic grandsons that are nonverbal that I commute back and forth. I'm sorry but their safety is first. Now I'm stuck paying on it and I've already forked out alot of money in the last 2 years. Never will I recommend you to anyone .

I recently purchased a 2022 Honda CR-V from Serra Honda, - Leibole

I recently purchased a 2022 Honda CR-V from Serra Honda, and overall I can confidently say it was worth the experience. This was actually my first time buying a car from a dealership, so it was a big decision for me. I drove about an hour and a half to get there because they offered me an honest deal and a fair price, and I’m really glad I made the trip. Steve was very kind, professional, and made the entire process smooth and straightforward. A few days after the purchase, I noticed condensation forming inside one of the headlights. I reported it almost immediately, but unfortunately there was a delay in follow-up, which was frustrating at the time. As the issue persisted, I eventually had it inspected and was told it was a factory seal defect. However, this is where I really want to highlight the dealership. Once management got involved, they stepped in, took ownership of the situation, and made things right. They replaced the headlight at no cost to me and handled everything professionally. On top of that, they even returned the car washed, which I really appreciated. Things don’t always go perfectly, but what matters is how a business responds when something goes wrong. In my case, Serra Honda stood behind their customer and resolved the issue fairly. Overall, I’m very satisfied with how everything turned out, and I would definitely recommend them, especially for anyone willing to make the drive for a good deal, honest pricing, and solid customer service.

Well I don't know about anybody else's luck with these - toddcapps0614

Well I don't know about anybody else's luck with these guys but I will say they have a salesman that goes by the name of Clint Bonar that was very professional and worked as hard as he could to get me the best deal possible. They've won my respect and my business. If I buy another vehicle in the future I will start out with these guys first

Brought a new Hyundai Elantra 2023 model and we had a - Suresh Alokam

Brought a new Hyundai Elantra 2023 model and we had a very good experience with the dealer.

We had a pleasant experience dealing with salesman Allen - Jeff

We had a pleasant experience dealing with salesman Allen Friello. He was helpful and didn't pressure us to purchase. 12/2023

I had an excellent experience working with sales - Marriah Grant

I had an excellent experience working with sales representative Sergio Montiel and Finance Manager Duane Price. They were extremely helpful, hospitable, informative, and respectful, and genuinely took their time throughout the entire process. Both made the vehicle purchasing experience smooth and stress-free. They truly listened to what I wanted and made sure everything stayed within my comfort level. Overall, a job very well done by both of them.

My husband purchased a car from this dealership from - Lbryson10408

My husband purchased a car from this dealership from brandin greenwell. Stay FAR away from not only him but this dealership in general. They lied and screwed my husband over. They claimed all 4 brakes and rotors were replaced. We do have all of this through text with brandin. Shortly after receiving the car it was making a grinding noise, he took it to our local mechanic here in SC and come to find out the rotors and brakes were so bad on the front they had to be replaced and the backs were not replaced like they claimed. Then they claimed they would pay my husband to get the dashboard fixed and that never happened. Noone will call him back. Its been weeks my husband has been trying to call and get an answer. Corporate is being contacted and if this money isn't refunded for the brakes and rotors and for the dashboard, legal action will be taken. He is trying to give the dealership every avenue to make this right and it looks like they don't care. Good luck Clement....never again will we do business with the sales rep or the dealership and we will be spreading the word.

Went in for a recall and had some other issues with cat - twiggy0326

Went in for a recall and had some other issues with cat that was able to be resolved that day. Service was excellent and the staff were very courteous. Will definitely continue my service with this dealership. Jac B.

Adnan gave us the ideal car shopping experience! - tylersawyer

Adnan gave us the ideal car shopping experience! Zero pressure and showed us exactly what we wanted to see.

I recently purchased new CX-5 Mazda . - Urszula

I recently purchased new CX-5 Mazda . You brace yourself going into a car dealer. Prepare mentally for the oncoming " pushy salesman". And then....they don't come. Instead, you get friendly people who don't try to "push"anything on you. They're helpful. They're listen. They're accommodating. This was our experience with Oscar Rodriguez. Oscar was very forthcoming and patient. He provided 5 star service at every step. I highly recommend this dealership.

Great service dept, friendly sales staff,Casey was - terrance.rogers21

Great service dept, friendly sales staff,Casey was particularly helpful, informative and friendly. Great selection of new and used cars.

I recently purchased a new car from Dwight Ford, and I - racheljneubauer

I recently purchased a new car from Dwight Ford, and I couldn’t be happier with the experience! From start to finish, the entire team—Woody, Brandon, Trevor, and Zach—was professional, patient, and genuinely helpful. They made the car-buying process easy and stress-free, answering every question honestly and never using any pressure tactics. It was refreshing to deal with a dealership that values integrity and transparency. The pricing was straightforward and fair, and I felt confident every step of the way that I was getting a great deal. I’m proud to support this local, honest dealership and highly recommend Dwight Ford to anyone looking for a positive, trustworthy car-buying experience.

The team takes care of you on time and tells you exactly - tcsdayDoc47

The team takes care of you on time and tells you exactly what they are going to do up front. I hope the staff and mechanics there are kept on the pay roll with the site closing.

Todd and the sales manager worked with me to come to a - albertstrate65

Todd and the sales manager worked with me to come to a price that was agreeable to both sides. Everyone at Steve Schmitt auto was very easy to work with and made it an enjoyable experience.

Adam was great on showing us exactly what we wanted, the... - chrissy7702

Adam was great on showing us exactly what we wanted, the overall experience at the dealership with the salesman Adam had to have been the most fluid process I have experienced. Thank you Adam for the great experience!

I had a disappointing experience at Friendly Honda in - Michelle

I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn’t their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.

Just picked up our new Bronco! - J. Weeks

Just picked up our new Bronco! Wonderful customer service from start to finish. Dan, our sales guy, made working from out of state a breeze (including working on our trade in value.) Cedrick was thorough & worked hard to complete our transaction electronically ahead of time, so our in person closing ran smoothly. The front desk staff was so welcoming! Sean even took time to talk to us about our experience dropping our kid off at college… really genuine folks at Kunes Sterling. We would highly recommend working with them, and hope to again in the future. Class acts.

Sales process was really excellent. - Tdweitzel

Sales process was really excellent. Robert was the salesman and I was texting with him ahead of time and he was really responsive, answered my questions and even took pictures n real time to send to me. He was not aggressive in his sales approach in any way. The only reason I’m not giving 5 stars is because of the finance guy who had a number of fees he didn’t review with me and tried way too hard to get me to purchase an overpriced extended warranty. That was sadly the only negative in the whole experience.

Chris in the service department is amazing to work with.... - vanconnie@aol.com

Chris in the service department is amazing to work with. We had an emergency repair and he was incredibly helpful at getting us back on the road. We were from out of town and he was able to help with insurance information and made the whole process very easy! Thank you Chris and Anthony Buick!

Excellent Experience! - tangelacjohn

I recently purchased my Audi from WCMC and my experience was great! Kevin was very knowledgeable and forthcoming about the car and everything that I asked him. When I initially called and told him I was on my way to test drive the car, upon my arrival the car was in the front ready for me to get into and have a look around while he printed paperwork for me. If you are looking for a car please visit WCMC and ask for Kevin!!!!

Well they said that the car would be delivered to my - bigtexas5200

Well they said that the car would be delivered to my address and due to circumstances and calling at the right time I was blessed free of charge and delivery . 96 impala ss all black on black