1,322 Illinois Used Car Dealers

Great service department. - Tschadt

Great service department. Quick and explained everything got my vehicle in on my working time

I've only had my suburu 2 years and I've already put 7000 - contrerasalicia266

I've only had my suburu 2 years and I've already put 7000 into it. You told me it was never in an accident when I purchased it. Just to find out it was . It has overheated on me so many times. That i have it in storage and I'm not driving it. My family safety is first. The whole inside filled with smoke. I tried to trade it in a tear ago. I was told I needed to put 6000 down plus trade it. I have two autistic grandsons that are nonverbal that I commute back and forth. I'm sorry but their safety is first. Now I'm stuck paying on it and I've already forked out alot of money in the last 2 years. Never will I recommend you to anyone .

I love this place! - sterry86

I love this place! The cars, staff, quality, experience, all fantastic! Highly recommend for sure!

All three girls were so kind and helpful! - cynko1984

All three girls were so kind and helpful! They had amazing customer service skills and made my visit to the service department a good one! Shoutout to whoever had the doughnuts and fruit out for us customers too! Thank you!

Professional, informative, and polite. - robin412

Professional, informative, and polite. Made appointment on line. Got in right away. Kept me updated.

Blatant Bait-and-Switch — Dishonest Pricing, Mandatory - Jmaverick4189

Blatant Bait-and-Switch — Dishonest Pricing, Mandatory Junk Fees I came in as a cash buyer to purchase a 2023 Porsche Macan they had listed for $44,974. The ad made no mention of required dealer add-ons or hidden fees. Once I asked for a final price, they slapped on over $4,200 in non-negotiable garbage, including: • $1,499 for a “Nano Armor” ceramic coating • $864 for a GPS tracker • $1,895 for “prep and delivery” — on a used car When I pushed back, they told me this was “just how they do it.” They would not remove the charges, even though I never requested or agreed to any of them. This was not a miscommunication — this was intentional deception. This dealership uses classic bait-and-switch tactics. They advertise one price, then refuse to honor it unless you agree to inflated, high-margin junk you don’t need. This is a predatory and dishonest sales model, and based on dozens of other reviews, they’ve been doing it for over a year with the same staff. The worst part? They treat it like it’s normal. No apology. No effort to correct anything. Just pure greed. I walked away and filed formal complaints with the BBB, FTC, and Attorney General. If you’re reading this and thinking about buying a car from here — don’t. They don’t deserve your money, and they sure don’t deserve your trust.

Have been looking for a new truck for a couple of months. - john.e.meese

Have been looking for a new truck for a couple of months. I actually work in the business and understand how the process works. I found a truck at the dealer, reached out to get a quote. Crystal Magana responded immediately provided me all the info I requested. Because I was a good distance from the store, I didnt really want to travel back. Crystal was outstanding getting all the paper work done and drove over an hour with a porter to deliver the car to me and sign the paperwork. Really tremendous customer experience. She is a keeper!

I recently had an outstanding experience at Motor Cars of - Arturo032977

I recently had an outstanding experience at Motor Cars of Chicago and I felt compelled to share my thoughts. The staff was attentive, courteous, and genuinely eager to assist. My sales representative, Kristian was exceptionally knowledgeable and patient, answering all my questions without any pressure. They made the car-buying process smooth and enjoyable, taking the time to understand my needs and guide me to the perfect vehicle. The entire team, from finance to service, displayed top-notch customer service. They were transparent, efficient. Thank you guys Love the car !!

My sister and I have bought 3 cars from Kostya Excellent - Rpaulino28

My sister and I have bought 3 cars from Kostya Excellent service Would recommend highly

After reading several reviews, I went to the Auto Mall - TabLady

After reading several reviews, I went to the Auto Mall and specifically asked for George. Although I didn't end up purchasing a car from him, the experience was great. He treated me with respect and professionalism, and I felt valued even as a potential customer. I asked him to keep an eye out for the specific car I was looking for. He followed up as promised, but I had already found a car elsewhere just before one came into their inventory. Despite not making a sale, George's commitment to customer service was clear. If I ever go back to the Auto Mall, I will absolutely ask for him again.

Well I don't know about anybody else's luck with these - toddcapps0614

Well I don't know about anybody else's luck with these guys but I will say they have a salesman that goes by the name of Clint Bonar that was very professional and worked as hard as he could to get me the best deal possible. They've won my respect and my business. If I buy another vehicle in the future I will start out with these guys first

Brought a new Hyundai Elantra 2023 model and we had a - Suresh Alokam

Brought a new Hyundai Elantra 2023 model and we had a very good experience with the dealer.

Kevin made my car buying experience easy and fun, and he - Laurie M

Kevin made my car buying experience easy and fun, and he made sure I got exactly what I was looking for! Thanks, Kevin! You’re the best! I’ll recommend you to anyone!

Well they said that the car would be delivered to my - bigtexas5200

Well they said that the car would be delivered to my address and due to circumstances and calling at the right time I was blessed free of charge and delivery . 96 impala ss all black on black

Straight to the point. - okhan

Straight to the point. Steve did a great job and was very friendly, helping us with every question and concern we had.

Went in for a recall and had some other issues with cat - twiggy0326

Went in for a recall and had some other issues with cat that was able to be resolved that day. Service was excellent and the staff were very courteous. Will definitely continue my service with this dealership. Jac B.

We had a pleasant experience dealing with salesman Allen - Jeff

We had a pleasant experience dealing with salesman Allen Friello. He was helpful and didn't pressure us to purchase. 12/2023

I recently purchased new CX-5 Mazda . - Urszula

I recently purchased new CX-5 Mazda . You brace yourself going into a car dealer. Prepare mentally for the oncoming " pushy salesman". And then....they don't come. Instead, you get friendly people who don't try to "push"anything on you. They're helpful. They're listen. They're accommodating. This was our experience with Oscar Rodriguez. Oscar was very forthcoming and patient. He provided 5 star service at every step. I highly recommend this dealership.

Went to the Dodge dealership just to look. - David & LaDawna

Went to the Dodge dealership just to look. Wasn’t really looking for a new vehicle as I loved my 2019 Jeep Cherokee that I bought from Bob Brady about 6 years ago. Met with Diana Hughes and she was amazing! We had gone to a couple other dealerships and actually walked away from some good deals because the salesperson was either too pushy or rude. Diana never once pressured us into buying a new vehicle. She just explained what deal she could give us and what she could do for us. We test drove a 2024 Dodge Hornet and I fell in love with it. Because of her laidback and friendly personality we decided to buy it. Won’t be going to a different dealership in the future and will always ask for Diana in the future. Other dealerships must think people love pushy salespeople but never once has any of the staff we’ve dealt with at Bob Brady have ever been pushy or rude with us. Thank you Diana for helping us! You definitely have long term customers out of us!

I was shopping around for the best price on a used Atlas - Mikeeul1234

I was shopping around for the best price on a used Atlas and came across one at Elgin Volkswagen that was cheaper than any other Atlas I saw online. I was a little skeptical because the price was so low, but when I went to the dealership a manager named Tom helped me through the process and made it very easy. So far I'm very happy with my Atlas!

I brought my family to Courtesy Kia a couple of years ago - jmp3

I brought my family to Courtesy Kia a couple of years ago and purchased two vehicles from their lot and later ordered a third; while replacing our Fords. We sat down with a salesman named John Bush and he has become the icon of terrific quality and trust. The process was immense with three people eyeballing him, asking questions, wanting demonstrations, and very vocal about what we wanted and needed. But John never faltered and answered every question we tossed him and made sure the paperwork was finalized for both us (our family) and the front office. After the purchases for my wife and daughter, I decided to go back the following year for myself and would not dare go anywhere else; except straight to John’s desk. Each time, John went over everything and discussed options, taking me back to see a model that had just come in that was being prepared for another customer that helped me decide for sure! What makes a salesperson great is what John is; by listening very carefully to what our daughter was saying about her excitement for her new Niro. John has extensive knowledge about vehicles and pointed out the family friendliness points of the Sportage to my wife. He was so transparent about his desire to really help us acquire the vehicles we really wanted with full honesty. Patient, empathetic, and remaining in touch to ensure we were satisfied with the vehicles, he helped make such a positive decision to buy! We were very honored to have found a salesperson who was not looking for a quick sale but a happy family when we drove away from the lot! Such wealth of knowledge, kindness, patience, and a desire to make the customer happy is why John Bush will always be the Salesman of the Year to us and for our next vehicles to come! Often imitated but shall never be duplicated in any way! Lou Fusz will only benefit substantially with the expertise and corporate knowledge of John Bush!

when buying a used car you have to be a realist and - mrbeeefy46

when buying a used car you have to be a realist and understand the car is not going to be perfect, there were a couple of issues with the car that were addressed while i was doing paperwork and corrected, was technically in and out in less then a couple of hours, all the employees were nice and never pushy, would buy from there again

My wife’s 2025 Sportage has every light on the dash come - Vernon

My wife’s 2025 Sportage has every light on the dash come on after she turns on the car from a drive. We called Kia and told them so they had us bring the car on 7-28-2025. We took pictures of the dash and the codes on the Kia connect app and they told us they don’t take third party pictures even though it’s from the app and of the car as it was happening. The car will not let you put it in drive, every sensor and warning light come on. After turning it on and off the car will eventually let it go in drive but the check engine light will come on and tell you not to drive and have it towed. And then after we schedule a tow the check engine light will turn off like nothing happened. Kia told use they see the codes and there is nothing they can do. We will have to drive the car until it happens again which is unsafe because the car even tells us not to drive it. If you know the codes are there why not look into the codes and try to find the problem. I think they just don’t want to do they jobs and doesn’t care about the safety of there customers. Kia also telling us they can trade us out the car which we will lose money because we will have to finance another loan and lose out on the money we already paid into the car plus the first down payment. This Kia is not recommended and no one should buy a car from here because they do not value their customers or the safety. We got the cars 2-13-25. Update the car stopped again 8-10-25

Jeff was easy to work with! - atwood_79

Jeff was easy to work with! Home delivery would have received the 5 star rating.

Dealing with Woody at this dealership was so smooth. - toddmdion66

Dealing with Woody at this dealership was so smooth. Woody is not a pushy salesman, he let us look over and drive the vehicle on our own without standing right on top of us. When it came to dealing with the final negotiation of the price made us feel very comfortable When I buy another vehicle I will have to consider going back to see Woody at Delong Ford even though I live 35 miles away.

Todd and the sales manager worked with me to come to a - albertstrate65

Todd and the sales manager worked with me to come to a price that was agreeable to both sides. Everyone at Steve Schmitt auto was very easy to work with and made it an enjoyable experience.

Adam was great on showing us exactly what we wanted, the... - chrissy7702

Adam was great on showing us exactly what we wanted, the overall experience at the dealership with the salesman Adam had to have been the most fluid process I have experienced. Thank you Adam for the great experience!

I had a disappointing experience at Friendly Honda in - Michelle

I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn’t their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.

Just picked up our new Bronco! - J. Weeks

Just picked up our new Bronco! Wonderful customer service from start to finish. Dan, our sales guy, made working from out of state a breeze (including working on our trade in value.) Cedrick was thorough & worked hard to complete our transaction electronically ahead of time, so our in person closing ran smoothly. The front desk staff was so welcoming! Sean even took time to talk to us about our experience dropping our kid off at college… really genuine folks at Kunes Sterling. We would highly recommend working with them, and hope to again in the future. Class acts.

Sales process was really excellent. - Tdweitzel

Sales process was really excellent. Robert was the salesman and I was texting with him ahead of time and he was really responsive, answered my questions and even took pictures n real time to send to me. He was not aggressive in his sales approach in any way. The only reason I’m not giving 5 stars is because of the finance guy who had a number of fees he didn’t review with me and tried way too hard to get me to purchase an overpriced extended warranty. That was sadly the only negative in the whole experience.