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Everyone was very friendly and willing to help, without... - Paula
Everyone was very friendly and willing to help, without any pressure. They were very quick to find the Jeep I wanted and call back.
Top Reviewed Specialists At This Dealership
Used Car Manager
FORGET THE SLEASY CAR SALESMEN - THEY DON'T WORK AT THIS... - stephanie.swartley
FORGET THE SLEASY CAR SALESMEN - THEY DON'T WORK AT THIS DEALERSHIP - YOU GOT GOOD PEOPLE HERE!! I got to work with Derrick Miller, and I cannot begin to say how grateful I am for this guy and his team at Chrysler. I really thought I was not going to be able to get another vehicle ever because of my situation with my Chapter 13 bankruptcy - but let me tell you - these guys do the work and its worth it. I'm not going to say that they will be able to help everyone with a situation like mine because BK is a complicated thing in itself, however, they go to work for you and definitely know the right people. Between the smooth process, the pristine car, free car washes when I come to visit, and the first oil change being free - I don't even know the last time people have showed me the kindness this dealer has and the last time I've EVER been this happy. This dealer is what is needed in these hard times and it's worth a visit for sure. Thank you to all but especially Derrick. Made a new friend and a forever car family!!
They were great. Right from the start they helped out as... - Timbaugh23
They were great. Right from the start they helped out as much as possible. I would highly recommend them to others. Would buy from them again
Very satisfied customer - Pcheek
We purchased a used 2017, Jeep Cherokee Latitude, I simply love this vehicle, our sales people Roger, and Angie were very helpful and knowledgeable. By explaining instruments in the vehicle I had no clue about. In a minimum of 2 hours we were driving vehicle home. I highly recommend Glockner, and these two sales people. I am a very satisfied customer!! And when needing a vehicle again, I will be back.
The dealership was very fast with my service it was... - tgdunn
The dealership was very fast with my service it was courteous and kind everything was explained to me in detail. I will always go back to Sisk auto mall
Saw a really good price advertised via the web on Jeep... - Batter
Saw a really good price advertised via the web on Jeep Gladiator. I reached out and got a call back from Daniel Deatherage. I live in Tennessee and he walked me through how the deal would work being out of state. Daniel and the team at Big M were transparent and very honest with me and worked to get my business. They worked the deal different ways to see which would be the best way for me with a trade in as well.
I had dealt with a couple of dealerships in the Nashville area and felt they were both just trying to take as much of my money as they could. Never felt that way with Daniel and Big M team.
This was by far the best buying experience I have ever had and I have bought over a dozen vehicles. I would highly recommend Daniel and the Big M team if you want to be treated properly.
The best thing I can say is I will be back when time comes to buy my next vehicle.
I got the price I wanted and was a good overall... - coolhandluke187
I got the price I wanted and was a good overall experience. Your 25 word minimum review is stupid and I don't like it.
Coolant Flush - jerryram1
Took my 2015 Dodge Ram Laramie into Martin's for a Coolant Flush. Service was handled expertly and quickly by Jessica Forshee. Jessica portrayed her usual friendly personality keeping us informed of why a coolant flush is needed and kept our service stop as short and comfortable as possible. Excellent service again by Jessica.
Awesome service! Highly recommend. Everything was... - Tevin.moore21
Awesome service! Highly recommend. Everything was perfect. I traveled from Mississippi to Kentucky for my 2019 Big Horn Ram. This was a very smooth transaction!
Comfortable atmosphere - Tera1011
I came in looking for an affordable family suv. Dawn Dotson helped me compare and found the best one for my budget and likes. We will definitely be back for future car needs.
Great deals - mamba
Hands down the best and fastest process I’ve been through and he’s an awesome guy and gave us an amazing deal!!! Highly recommend
Shelbyville Chrysler went above and beyond to help us... - Gentry
Shelbyville Chrysler went above and beyond to help us find the perfect vehicle for our 17 year old daughter customer service was top notch and always had her best interest in mind would recommend shelbyville Chrysler to anyone smal town dealership with big time service
These people go out of their way to help people - Marvin8150
These people try to please that means alot to me easy to work with pricing is better that other dealers financing is easy they try to get the best deal for u
What car buying should be - kevinsweasy
My wife and I purchased a 2019 Ford Explorer Limited from Marshall and could not be any happier. Julie and the team were helpful, professional, answered all our questions and never pressured us for anything. From the first contact to the final financing, this team is excellent. We highly recommend you visit them for your next vehicle purchase.
I was very pleased with how we were treated by Jody Love.... - cheryl spink
I was very pleased with how we were treated by Jody Love. He was very polite and professional. He went out of his way to make us happy. I will make sure to recommend him to all my friends and family. Love my Challenger!!!
My son is a college student in Morehead. He had a problem... - Morehead Mom
My son is a college student in Morehead. He had a problem with his truck and went to Tim Short's. They lied. Attempted to take advantage of him and charge him for things that weren't wrong (i.e. old Auto Lite spark plugs when he had recently replaced them with NGK ones). Shame on you mechanics, managers, owner, etc! How dare you be so dishonest!
Btw, this business is NOT accredited by the BBB. Take your vehicle somewhere else. Don't buy from this company.
Any dealer can sale a car but it's the service after the... - daverager7
Any dealer can sale a car but it's the service after the sale that makes the difference. Pogue has always backed their sales with first class service. Highly recommend
Everyone is so nice here and they always keep me informed... - jjhuntlmt
Everyone is so nice here and they always keep me informed about my car and get me in and out quickly. I've always been pleased with the service
Beyond our expectations - Zach.bertram
We purchased a 2017 Honda Pilot from Watermark. We are located in the Indianapolis area and Joe and the rest of the Watermark team did a fantastic job helping us evaluate the car from long distance. When we came to look at the car it was better than expected! We got a great price on the Pilot and a very good value on our trade in vehicle. Even better - when I got the Pilot back to Indy, I found a small issue that I had missed when reviewing the vehicle. A day later, Joe reached out to me from Watermark to see how the drive home went with the Pilot. When I told him about the problem I found, the immediate response was to take the vehicle to Honda, have it fixed, and Watermark would reimburse me for the cost. A few weeks later, all is fixed and Watermark covered the costs. We are beyond impressed with Watermark’s service and will look there first for our next vehicle!
I just bought my 2nd vehicle from Steve Jones and both... - heather.hall78
I just bought my 2nd vehicle from Steve Jones and both times were great experiences. My salesman, Stevie, worked hard for 3 days to find me the exact truck I was looking for. The finance department also worked overtime to get me the terms I wanted. Excellent overall experience and everyone was friendly and helpful.
I went through a tough transition after a car wreck and... - dtcarr9
I went through a tough transition after a car wreck and desperately needed a car. Chuck, Brandy, and John really worked with me and got me into a car with a really low down payment and got me into a 2013 Chevy Malibu. Great people!
Ryan Simpson was very helpful, start to finish. He knew... - egdoublebass
Ryan Simpson was very helpful, start to finish. He knew everything about the car we were buying. His personality was very welcoming and hospitable. It was an excellent experience. We will be back.
Drove about 3 hours to purchase a van I saw on Ebay.... - lesliegoround
Drove about 3 hours to purchase a van I saw on Ebay. Todd had everything ready and the van was super nice. I will most likely look to Hunt for future vehicles,
Run as fast as you can - Morgan
Wednesday Sept4 I test drove several cars. It's worth noting that the NIssan I wanted to drive, I couldn't, because, and I quote, "We lost the keys. We're really terrible at organization." Ended up test driving a 2015 Volkswagen Jetta (with high mileage) I really liked. They ranted and raved over how good this car was and how great a deal it was. I bit the bullet and bought it. They didn't wash it, they didn't peel the stickers off of it, and they couldn't fill it up (I had 10 miles to empty) because, and I quote, "There are a million sales people and a million managers and we lost the one fuel card we have." Fast forward to Saturday. Oil light comes on. I add a bit of oil and it turns off. Okay. Sunday. Oil light turns back on. Take it to my preferred shop and drop it off. Monday morning the techs tell me that the car was 1.5 quarts low, on top of the 1 qt I put in the day before. The car which takes 5.7 qt of oil was 2.5 low. They top it off, said they couldn't find any leaks, it looked fine and I should be good to go. Go out and the battery is flat dead. Annoying, but maybe someone left the lights on. Anyway, they jumped me and I left. I called Mann Chrysler and ended up in a heated discussion with the most uncaring manager I have ever dealt with named Todd. He said the car is mine and any issues it has are also mine. Thank god I bought an extended warranty. I drove straight to Autozone and had them check my battery, starter, and alternator, which all came up fine. I drove to Kroger, grabbed some food, and get back into the Jetta to go home. Check engine light turns on. Tuesday, 6 days after I bought the Jetta from Mann Chrysler in Richmond KY, I am told that the Injector and gasket associated with it are what the check engine light codes mean, and it's going to cost me $140 just to have Don Jacobs diagnose it. The repair was simply described as "not cheap". I hope my extended warranty covers it.
In closing, run away as fast as you can from this dealership. It's a big name dealership with back yard Buy Here Pay Here policies and once they have your money, they don't care about you. I was told all I could do is trade it in for something else, and "depending on what you trade it in on, we'll try to be fair", when I inquired about how much they would give me for the car I bought from them 5 days prior. They would "try to be fair" but that was entirely dependent on what I traded it for, and I don't trust anything on that lot that has wheels.
You'd be better off doing a deal with a crossroads demon. It might cost you less in both money and frustration.
Free oil for life didn't live long - disappointed1
We purchased a new Nissan Frontier in 2014 with the promise of free oil changes for life. Since Don Franklin has bought the dealership, they are now discontinuing the deal. We drove 75 miles one way and were not informed of any of this when making an appointment. They should have an obligation to the existing customers and stop the program going forward if they want. We are planning to purchase a new vehicle in the coming year. This kind of customer service has caused me to avoid any Don Franklin dealers when making that decision.
Liars - extruckdoc
Don't waste your time here. They lie as much as anybody else. Had numerous email exchanges with dealership and agreed upon a price, then when I got there- 1 1/2 drive-they said "we can't do that". I loved the truck and was ready to buy right there. Then they played games and I thanked them for their time and walked out.
Horrible start to finish. Sold us a lemon. Finance guy... - Phil H
Horrible start to finish. Sold us a lemon. Finance guy was rude when we said no to extra warranty stuff. Shoulda walked away then. Wouldn't fix it or take it back. Worst dealershio experience ever
Lack of integrity and character - CarBuyer
We have purchased a lot of cars in the last 20 years and this was - by far - the worst experience we have ever had. The car was misrepresented, the sales person was dishonest and we were treated with a general lack of respect.
They don’t care about you - FDonFranklin
Once they have your money they couldn’t care less about you. They act like a family when they’re trying to reel you in. Shame people are like this
I purchased a pickup truck from Dan Cummins Dodge... - SC
I purchased a pickup truck from Dan Cummins Dodge Chrysler Jeep in Paris, Ky on June 9th 2020. My salesman was Sterling Roach and his manager was Troy Cord. I do not recommend this dealership due to the lies and walking away feeling that you were victimized by the shady slick back hair backyard car salesman feel to it! They told me that if I had purchased this truck and didn’t want it during a 72 hour period to simply bring the truck back and they would give me my vehicle back with no questions asked. Well that is NOT true because when I called them to ask them about bringing the truck back then it was a no go of what they had promised. What a scam and crooked place to do business and I do not recommend it at all. I have bought there prior and will not return after this stunt. Then I attempted to reach out to Sterling and he never answered my phone call and never returned my call either about setting up the cleanIng detail that they promised. They are a joke and I will go to extreme measures to not let my friends, family, or even my worst enemy to get screwed like this! You would think with the “Cummins” name and “great reputation” that the days of the old shady slick back hair dirty car salesman days were long past them but I guess not. So please do not waste your time, money, and sanity with these incompetent crooked individuals. Take this as a warning from experience!