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Oil change was done quickly while I waited. Possible... - barb.klosinski
Oil change was done quickly while I waited. Possible additional problems to be checked in a future visit were noted. When I mentioned that my key was not working properly they suggested I try having a new battery installed in parts department. Five dollars and problem solved.
Top Reviewed Specialists At This Dealership
Great customer service. Purchased used truck with some... - Hatfield
Great customer service. Purchased used truck with some problems that came up. David Spellman and Dustin Meade made it right. Respectable, honest, and awesome dealership
Very satisfied customer - Pcheek
We purchased a used 2017, Jeep Cherokee Latitude, I simply love this vehicle, our sales people Roger, and Angie were very helpful and knowledgeable. By explaining instruments in the vehicle I had no clue about. In a minimum of 2 hours we were driving vehicle home. I highly recommend Glockner, and these two sales people. I am a very satisfied customer!! And when needing a vehicle again, I will be back.
Comfortable atmosphere - Tera1011
I came in looking for an affordable family suv. Dawn Dotson helped me compare and found the best one for my budget and likes. We will definitely be back for future car needs.
Tim berry - Omgreally
Tim was great. I will always ask for him for any other vehicle needs. Thanks Tim. I’m loving my new car. Gillie Hyde is great
The best experience with a dealership ever!!!!!! - ChuckandJudi
This is the best dealership we have ever dealt with. Everyone was so nice patient and respectful. They did everything in their power to make sure we drove away in a new car. We will be back for future purchases. We will never go to another dealer. Pure country is the only way to go!!!!!!!!!!!!!!
These people go out of their way to help people - Marvin8150
These people try to please that means alot to me easy to work with pricing is better that other dealers financing is easy they try to get the best deal for u
Bought a Jeep there and they repaired my old Jeep for employ - Cheez
Went there car shopping on the 4th of July not only bought a Jeep but they agreed to fix my Liberty for employee discount pricing plus fed us burgers great people
Great service from a very knowledgable staff. My jeep was... - Monkeysdad0309
Great service from a very knowledgable staff. My jeep was fixed and on the road in no time. I also have my oil changed there. They have this multipoint inspection that lets me know exactly whats going on with my vehicle
Very helpful when problems arose - tmcelroy
We bought a used truck from Pogue which needed a major repair 3 weeks later. After some initial communication hiccups, they worked with us to schedule an appointment to complete the repair at no charge. We're grateful that they went above and beyond to help us out when they didn't have to, and they were very easy to work with.
Fantastic Experience - Rwhitaker
My husband and I loved working with a Josh Cornett. we are not easy people to deal with, our schedules are terrible, and he handled every obstacle with ease. He was accommodating, knowledgeable, and very matter of fact. Exactly what we were looking for. He put us in an amazing vehicle for our family and made it a painless effort. We highly recommend him, as well as Big M, to anyone in the market for a vehicle!
Chris Gabehart was very helpful he took the time to... - cinn1960
Chris Gabehart was very helpful he took the time to understand my needs I absolutely love my vehicle will tell everyone how pleasant and attentive the people are at Cross Chrysler Jeep Fiat Louisville KY
Fast service - Jamey
The service department got me in with out an appointment. they fixed my van in with fewer labor hours than I expected and were very friendly.
I was very happy with everything about my purchase. I... - ShawnDOC
I was very happy with everything about my purchase. I looked long and hard for a truck with the features I wanted and the deal I could afford. Allen at Shelbyville Chrysler made both happen. Was a pleasure and I will definitly recommend them and Allen to everyone who asks me about my new truck.
Scheduling appointment was easy. Friendly staff. Greeted... - Johnnamamma
Scheduling appointment was easy. Friendly staff. Greeted instantly and serviced in a timely manner. Check out simple and friendly. Will continue to service my Dodge Durango at Sisk.
Amazing place! Awesome customer service, I highly... - Kirkland.b
Amazing place! Awesome customer service, I highly recommended anyone to go to them for their first vehicle! i love my Dodge Challenger!! Treated me live family!
Excellent service department: Chauncey was thorough and... - Jkyong01
Excellent service department: Chauncey was thorough and very helpful. Mr. Evans was outstanding with getting me approved and financed for a brand new 2019 Grand Caravan. Mr. Wilson guided me with patience while I signed all of the documents, answering all of my questions in an appropriate manner.
Service Department Excellence - Eric R.
Brought in my Wrangler for possible bearing or axle joint failure. Jason my service adviser was great to work with and had multiple technicians diagnose the symptoms due to the tricky way of determining the issue and repeating the faulty sounds when driving at speed. Techs identified worn out Shaft Axle and replaced. All maintenance was completed in time and vehicle was ready in quick time.
Thank you Jason and your Tech Service team !!!
Beyond our expectations - Zach.bertram
We purchased a 2017 Honda Pilot from Watermark. We are located in the Indianapolis area and Joe and the rest of the Watermark team did a fantastic job helping us evaluate the car from long distance. When we came to look at the car it was better than expected! We got a great price on the Pilot and a very good value on our trade in vehicle. Even better - when I got the Pilot back to Indy, I found a small issue that I had missed when reviewing the vehicle. A day later, Joe reached out to me from Watermark to see how the drive home went with the Pilot. When I told him about the problem I found, the immediate response was to take the vehicle to Honda, have it fixed, and Watermark would reimburse me for the cost. A few weeks later, all is fixed and Watermark covered the costs. We are beyond impressed with Watermark’s service and will look there first for our next vehicle!
Have difficulty with quality control - D Edwards
I have gave them 3 chances. With 3 different issues.
Each time, not only was the issue not fixed 1, 2, 3 and even 4 times but on two occasions there were more issues when I picked the vehicle up than when I took it in and the original issue was not even fixed.
Stow and go seats, 3 tries to fix and then studs were left broken.
Brakes done, would not start, fuse box had to be replaced, went to pick it up again, and the traction control was broken (and lots of tools were left under the hood)
4 tries and the traction control never was repaired.
Finally went to another dealer and it was fixed the first time.
I brought this to dealership management, and a salesman called to sell me a new car.
If I can't trust the service department, how can I trust the sales department?
Drew is the Best! - george
Drew was extremly helpful, friendly and knowledgeble.After comparing vehicles, we bought a new 2019 Jeep Cherokee. Looking for a car? Ask for Drew Shirley!!
Hidden Fees - Craig M.
Salesman Ed was very friendly and professional, but the sales manager(s) added thousands of dollars in fees and hidden charges to the online price, which they use as padding during the negotiation process. In spite of the nonsense charges, we were close to agreeing on a final price when they said they couldn't accept the number our salesman offered and needed $500 more to close the deal. Terrible organization, terrible business practices. We finally found a car at another dealer and the process was easy and there were no hidden fees.
Service and Warranty Questions - Dave.H
I’ve had my Jeep Cherokee Limited for a year and had some questions concerning its upcoming service and warranty coverage. I spoke to Austin in the Service Dept and he was able to quickly provide the information I needed for all my questions.
Worse dealership Iv ever dealt with bought a 2015 Jeep... - Smiley27
Worse dealership Iv ever dealt with bought a 2015 Jeep from them has been nothing but trouble service department is a joke timing chain has 3 leaks and they can never get it fixed after they say it is time after time not to mention I live 2 hours away so 3 trips for the same problem then I find out they bent my ac hose so I scheduled another apt to fix what they done pick it up and still no ac, wouldn’t recommend them to my worst enemies
JUST WHAT I NEEDED, THE "PROMASTER" - maryann
The first time I met "Tina Martin", I liked her.as a sales person. She was very knowledgeable, friendly, yet professional. "She was a good listener" and knew exactly what I was looking for. When she came around the building driving the "ProMaster" (that was exactly what I needed". "Michael Appleman" was also very helpful, You could tell that they enjoyed their job and worked well as a team.
Run as fast as you can - Morgan
Wednesday Sept4 I test drove several cars. It's worth noting that the NIssan I wanted to drive, I couldn't, because, and I quote, "We lost the keys. We're really terrible at organization." Ended up test driving a 2015 Volkswagen Jetta (with high mileage) I really liked. They ranted and raved over how good this car was and how great a deal it was. I bit the bullet and bought it. They didn't wash it, they didn't peel the stickers off of it, and they couldn't fill it up (I had 10 miles to empty) because, and I quote, "There are a million sales people and a million managers and we lost the one fuel card we have." Fast forward to Saturday. Oil light comes on. I add a bit of oil and it turns off. Okay. Sunday. Oil light turns back on. Take it to my preferred shop and drop it off. Monday morning the techs tell me that the car was 1.5 quarts low, on top of the 1 qt I put in the day before. The car which takes 5.7 qt of oil was 2.5 low. They top it off, said they couldn't find any leaks, it looked fine and I should be good to go. Go out and the battery is flat dead. Annoying, but maybe someone left the lights on. Anyway, they jumped me and I left. I called Mann Chrysler and ended up in a heated discussion with the most uncaring manager I have ever dealt with named Todd. He said the car is mine and any issues it has are also mine. Thank god I bought an extended warranty. I drove straight to Autozone and had them check my battery, starter, and alternator, which all came up fine. I drove to Kroger, grabbed some food, and get back into the Jetta to go home. Check engine light turns on. Tuesday, 6 days after I bought the Jetta from Mann Chrysler in Richmond KY, I am told that the Injector and gasket associated with it are what the check engine light codes mean, and it's going to cost me $140 just to have Don Jacobs diagnose it. The repair was simply described as "not cheap". I hope my extended warranty covers it.
In closing, run away as fast as you can from this dealership. It's a big name dealership with back yard Buy Here Pay Here policies and once they have your money, they don't care about you. I was told all I could do is trade it in for something else, and "depending on what you trade it in on, we'll try to be fair", when I inquired about how much they would give me for the car I bought from them 5 days prior. They would "try to be fair" but that was entirely dependent on what I traded it for, and I don't trust anything on that lot that has wheels.
You'd be better off doing a deal with a crossroads demon. It might cost you less in both money and frustration.
Bought a 2019 Jeep Renegade in July 2019. I'm very... - Holly
Bought a 2019 Jeep Renegade in July 2019. I'm very unhappy with the vehicle! For one i was lied to. I was told my rebates would go toward neg equity. Now im paying way over book value! The car is to small. I traded my Grand Jeep for it. Im very dissatisfied
No Pressure Sales - Doug Branson
Sales person Kristen Littrell is awesome. She didn't try pressuring me to buy a vehicle "off the lot". She located the vehicle/model & options that I wanted, at the right price. She made sure I received all available incentives. She is all about Customer Satisfaction!
Free oil for life didn't live long - disappointed1
We purchased a new Nissan Frontier in 2014 with the promise of free oil changes for life. Since Don Franklin has bought the dealership, they are now discontinuing the deal. We drove 75 miles one way and were not informed of any of this when making an appointment. They should have an obligation to the existing customers and stop the program going forward if they want. We are planning to purchase a new vehicle in the coming year. This kind of customer service has caused me to avoid any Don Franklin dealers when making that decision.
Lack of integrity and character - CarBuyer
We have purchased a lot of cars in the last 20 years and this was - by far - the worst experience we have ever had. The car was misrepresented, the sales person was dishonest and we were treated with a general lack of respect.