Top-notch sales and service experience ! - Atcmark
Milena was probably hands down the best sales person I’ve ever dealt with buying a car at a major dealership. Everything was up front with zero back and forth pressure i’ve experienced from other places.
The service facility had to adjusted my emergency brake and they too were top-notch. Seems like customer service has declined in this country so what a pleasant experience that Milena and the rest of Oxmoore Chrysler Team that I interacted with brought their best. Highly recommend this facility!
Purchase of 2010 Ford Mustang GT - Bmcmullen08
I looked at replacing my mustang for the past month after it burned up in a garage fire in December. Stopped in to look at this mustang and was assisted immediately by a salesperson. Scheduled an appointment to test drive and eventually started negotiating the value. Great experience! Only aggravating time was when I went to sign the papers, they only had one individual working at the time that could do that, so I spent 3 hours waiting. But overall, I enjoyed my experience and left with a mean muscle car that exceeded my expectations and my old black stallion’s standards. Now if it wasn’t snowing...
Top Reviewed Specialists At This Dealership
Happy - Gina
I was sad to see my Chevy SSR go but extremely happy with my 2017 Jeep Renegade and experience with Linwood. Thank you Walter and Jake for making the trade so smooth and for staying after hours to finish the process.
Easiest car shop ever - Mrdiddles
Likely in and out in 3 hours. Wonderfully friendly service and very helpful worth getting the rates I could afford. Best decision I made about choosing where to buy my first car
Sales / Floor Manager
Used truck purchase - Rammit
Excellent service from start to finish. Louisville Chrysler, Dodge, Jeep, Ram exceeded all expectations. Terrance Whitehead, my sales associate, huddled every step of the way and delivered as promised.
Very happy with sales personal - Happy jJudy
I went to get my reg. oil change for my 2014 Jeep, decided to look at the new 2018 Jeeps, while waiting. I was met my a friendly sales person, Clay Forker. I told him what I would want, if I did get a new vehicle, in a few, he brought out keys to a new Jeep Trail Hawk 2018. I drive it and loved it. I met several other staff, every body was very friendly. I went home that night with my new Trail Hawk.
Tommy did good. - ryankenney2000
Tommy went above and beyond locating a vehicle that fit my needs and budget. I appreciate his attention to detail. I love my new truck Tommy located for me.
Rating - Katyck
We went to Cross Chrysler to just look at their jeep wrangler selection. Loran Baskett helped us look through their selection. He was a very good sales consultant. We did not feel pressured into buying a vehicle and I felt very comfortable dealing with him. Usually car dealers pressure you into buying a car and I don't like that feeling, he was very helpful, friendly and knowledgeable. He answered any of her questions. We ended up buying a jeep wrangler from him when we originally went in just to look at their selection. We would definitely go back to Cross Chrysler to look and possibly buy a future vehicle.
Excellent from inventory to financing - Projkt07
When it was time to buy the wife a new car for our growing family, I was familiar with Zimmer through owning a Jeep and coming through the service department a few times. They are also my local Jeep dealer and wanted local before going further out to find a car.
Lee Fogel is involved the local Jeep clubs and has always been a straight shooter. I had lots of options but really wanted a CPO Durango Hemi as a first choice. Trying to get mini van utility without owning a minivan ha! They had the cleanest one in town... 2014 RT. Loaded. Called Lee to set it up.
I was shown all the features by Alicia who was very knowledgable, AJ was very accomodating in getting me the price i wanted to pay, and Jim made the financing painless. Jim did way better than my bank was offering too. Got me a great warranty as well so I dont have to worry about my family having reliable transportation. Got all this done in a couple hours.
Its exactly what I wanted with exactly the service I feel dealerships should offer. Check these guys out.
Director of Performance Excellence & Digital Media
Excellent service - Aanderson81
I got timely follow up when I called in to inquire about a car. The salesman was friendly and knowledgeable and I felt completely comfortable around him. I've bought several cars from Don Marshall and this certainly won't be the last!
Great Service - Bill17
I was contacted by Jimmy Jones after I opened an account on True Car. They did not have the car I was looking for in their inventory but was willing to try and find it. I went in and within 30 minutes they had located the car I was looking for. The deal was made and I had the car in 2 days. They were great to deal with and gave me the best price I had beem quoted. Nice friendly people who seem to appreciate your business.
2016 right hand drive jeep wrangler unlimited - Paula Dunn
My sales experience was fine but I spent over $30k on this jeep it has 9200.miles on it and I have had 4 flat tires...very disappointed with the quality of the tires and the paint is chipping off , At that price i would have thought they could have put better tires on it...
A great buying experience on a new Dodge Ram 1500 - 69Monty
I could not have asked for a better deal than what I got from Freedom. 20 years ago I purchased a truck from them and was so disappointed I swore I would never go back. Well, here I sit with an awesome 2018 Dodge Ram 1500 and as happy about this deal as I have ever been. A big thanks goes to Andrew Williams and Tom Cecil. Good Job!
Excellent! - Sb
Excellent dealership to work with. Salesman is why we bought from them. Tony Adkins was EXCELLENT!!!!
Highly recommend. And will buy from him again.
Tony did an excellent job. He hustles and works to earn your business. Thank you for making the process easy!
GREAT IN EVERY DEPARTMENT. - dunawayt
I HAVE BOUGHT 5 SUV'S FROM DRIVER MOTORS SINCE 2013. THEY ARE AMAZING. FROM THE SECRETARIES, SALES PERSONAL TO THE SERVICE DEPARTMENT. ALL HAVE TAKEN CARE OF ME AS THOUGH I WAS A PART OF THERE FAMILY. I WOULD NEVER TRADE ANYWHERE ELSE. FIVE STAR ALL THE WAY!!!!
Rapid hassle free - Tim'struck123
Todd took our paperwork we went xmas shopping in a little while he shot us text said everything ready! Went back and in about hour took our new truck home. !! YOU DA MAN !!
Great - Hannahgracie1
Great people and even came in on a holiday to help me out cause I sold a vehicle and needed to get something quick. Thanks again
Safety Recall Repair - Nurse2011
Gary is awesome. He did what a local dealership claimed to not be able to do. He listened to me and was able to accomplish ordering a part and repairing my vehicle in 24 hours—just in time for our holiday weekend away! And, not to mention no extra charges—for no charge at all. This is the customer service all dealerships should strive for—thank you, Gary! May your Christmas be merry & bright! As a matter a fact, I will definitely consider this dealership when I buy my next vehicle just because of the excellent customer service that we received! Thanks again!
Excellent - Hplain15
Erik Stokes & the whole team at Watermark were wonderful to work with to find the exact Highlander I wanted. So pleased with the customer service they provided me.
Go anywhere but here. - Timothy Patrick
Service is garbage. Tactics include but not limited to saying the manager is off but will be in tomorrow then the next day saying he's on vacation. Oh and the lovely pretending not to hear you then hanging up on you.
Had the car in for the same thing 3 times within a month each time it got worse and more dangerous.
Happy F250 Crewcab Power Stroke - Kenneth Adams
Everyone was so friendly. They listed every cost and discounts in writing. Easy to read and understand. Best Ford dealership hands down. Marissa and Wade made our purchase the best. Also they gave me a great value for my trade in. It doesn't get better, I promise. Great team at Tim Short Ford in Morehead, Ky. Customer for life, Kenneth and Amanda Adams.
My new Hyundai santa fe sport 2.0 T - stoney3d
I bought the suv supper fast and we love it great little suv Kyle Hall was great to work with and we will be back thanks guys for working with me on a short time line you made it easy to buy the car I wanted
Buying new vehicle - Judy2018
Selena and her group were great to work with. She helped these two technology illiterate people get our phones set up and on our way. Thank you
bait.and switch - pissed customer
Dealer misrepresented vehicle. Vehicle requires additional $1200 in repairs that the dealer didn't tell us about when asked. They said it was gone over and only needed struts. Will not take vehicle back. Will not return phone calls and ignored complaints on the BBB.org. They could care less once they get your money.
Fraud alert. Scam alert. Worst customer service.
Lemon Car - ann1956
DATE: September 24.2017
Conway Heaton, Inc.
RE: 2005 Chevy Trailblazer 4D Utility
On February 18, 2016 I purchased from your dealership the above mentioned vehicle for the purchase price of $4200, minus $500 down, plus fees and taxes. The car was financed for 42 months bringing the total amount due for the car to $6876.02. The odometer reading on the vehicle was 194,746 miles. Before agreeing to the purchase of the vehicle I was told by the person who sold me the car (Terry Cruse, who I believe is no longer with the company) that he would have the mechanics at Conway thoroughly check the car out, engine and all, to make sure that it was in good condition and reliable. After being informed that it was in good shape and would be a good vehicle to get me back and forth to work I agreed to purchase the vehicle.
Several months after having purchased the car I had to have the water pump replaced along with the serpentine belt. When I informed Mr. Cruse of this he said that it was a used car and that there would be some repairs. Then in December, 2016 the tension pulley and/or belt tensioner had to be replaced too. The car was always serviced every three months to make sure the oil, filter, and fluids were checked and changed.
In June 2017, I noticed that the car was starting to hesitate, or lack power, so I took it to American Tire to have new spark plugs installed and to find out why it was making a knocking sound. I was told that along with needing new spark plugs, the OLBR water inlet and camshaft actuator had to be replaced too. This ended up costing me $592.16 and it was still making the knocking sound. The mechanic informed me that the car was getting ready to throw a rod and that the motor had to be replaced.
For five (5) weeks I was without a car and had to find a way to get back and forth to work and get the motor replaced. When the mechanic removed the motor from the car to put the new rebuilt motor in, I was told that it was not the original motor that came with the vehicle, but instead it was a motor from Pull-A-Part. I was not informed of this information when I purchased the vehicle from Conway Heaton. The cost of replacing the motor and labor came to $1876.00. Then after having the motor replaced, the transmission started acting up and it too had to be replaced costing $972.00 plus the cost of having the car towed back to the mechanic in Louisville. Each time I had one repair made something else came up needing to be done: the vapor canister purge solenoid had to be replaced costing $274.03 and the starter had to be replaced along with securing the front bumper as it was about to fall off for a cost of $411.02.
All in all, with receipts of the repairs made, I have put almost $4200 in trying to fix this vehicle and am anxious each time I drive it for fear that something is going to happen and I will be left stranded somewhere especially since I work 2nd shift and it is late when I get home at night.
I basically live from pay check to pay check and have worked hard to pay the car off in March of this year. I have only had this car for eighteen (18) months.
In consulting with an attorney regarding all the issues that have come up with this car in the past few months I would have to come up with money which I don’t have to do the research on the car . I have enclosed pictures of the motor that was taken out which showed that it was from Pull-A-Part and of the transmission where it was falling in pieces.
I don’t know what good will come from writing this letter except to let me vent my frustrations over having purchased what I consider to be a “lemon” or, maybe be of help to someone else and to send a copy to Consumer Affairs. As I stated above, I live from pay check to pay check and work to save up money to try and get ahead only to feel like I’m right back where I started. If I trade the car in I won’t come close to getting the $4200 that I have put into it these past few months and still have other issues to deal with on the car while feeling stressed and anxious.
Awesome - Brenda S Bostic
Awesome Jessie and crew are great a1 quality service as always. Thanks for getting the job done on my Dodge Avenger. you all are the best!
Happy Customer :) - Debbie Bentley
We have bought 2 vehicles from Bob Allen. We are returning customers. We have been very happy with sales staff and services. They are friendly, helpful and gave us great deals. We search other places, but wind up back at Bob Allen.
Used Camry - cborman
Called on the car that I found on Cargurus and talked to David Tewell and received a fast response. I live over 3 hours away and where able to agree to trade numbers after e-mailing pics of my car and without any hassle. Financing was a breeze and David meet me halfway to complete the paperwork and deliver the car to me. It was a great experience. C. Borman
Don't Trust Them With Your Trade-In - GotDuped1
I bought a new SUV from this dealership, and they didn't turn in the paperwork until 3 weeks after I left, blaming the credit union for being so slow. My first payment is due tomorrow and my financing wasn't even put through until a few days ago. It's been almost 30 days and they've still not paid off my trade-in. Overall, they seem to be eager to get you in a new vehicle, but as soon as you leave, that's where their effort stops. If you want a trustworthy dealership, take your business elsewhere. There are far better dealerships in central Kentucky.
Very unfair - Ray Crank
Worst treatment I ever saw,, over paid by $1000, oo of dollars , told was local trade,,, it was from Ohio,,,been wrecked, all kinds of mechanical xxxxx,,,brakes ,,,,trany,,,had to be replaced,, on and on,,,FTC contacted ATTN gen ,,,no help, I contacted Chrysler about xxxxx with truck and the dealership in Ohio that sold when new,,,it had been in shop at 23,000 mil,,from what I find it wasn't fixed at that time,,,
Glockner of Ashland
Oxmoor Chrysler Dodge Jeep Ram
Automotive Selection Specialist
Louisville Chrysler Jeep Dodge Ram