Overall, a great experience - LarryB
Nice people. Very helpful. Good prices. Frankie came in on his day off to sell me the car. It took an hour to finalize the deal with the finance manager, but that's only because there were two buying cars before me. They seem to be a very busy dealership, so I guess they are doing something right.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Great Manager - Jpoirier411
Great manager she did everything she could to make sure we left happy with the amount we would pay overall to the amount we would pay monthly. Great customer service and willing to go above and beyond to figure out what they can do to get us into a vehicle that we want.
Senior Sales and Leasing Representative
Used Car Sales Manager
Great Customer Service - SorentoSX2013
I always go to Bayside Kia of Waldorf. Staff friendly, professional and always inform me of any recommended services after performing a multi-point inspection. They also include a much needed complimentary car wash, vacuum, free WiFi and snacks. 😀 Being able to schedule service appointments online and receive a confirmation email is a bonus!
very nice car purchasing experience - jy
I must say this is the best car buying experience so far.
The sales person, Carlo and the GM both were very kind and helpful.
They gave me enough information for me to make an informed decision.
And I didn't feel any shady stuff going on unlike my other car buying experiences.
They tried to work with my needs.
And I also like the finance mgr. He was very straight forward and respected my time.
Sale representative - Netta
My experience was great. Mr. Phillips worked with me and was very pleasant.Mr. Phillips made sure I was comfortable and offered me a beverage.
Amazing amazing amazing!!!!! - Osborne89
Jamal is fantastic. This is the second time in 2 months my family has purchased a new car from him. I will always buy cars from him in the future.
They make you feel like you know them - Dave2829
I needed a vehicle very bad and came and seen a Nissan Frontier that I really like and my dailer was excellent on putting me in it
Engine recall...car given back and 3 days later it is broken - sharmidg
Such a small issue with a recall on my 2013's Kia Optima's engine is having a long term detrimental impact on my life and livelihood. This issue is causing a financial hardship and sending my life downhill fast.
On June 11, 2018, I was headed to Ft. Meade to start my new position. My 2013 Kia Optima was acting/running weird and the oil light on the dashboard kept flickering. I assumed it needed an oil change so I headed to the closest Jiffy Lube and had it done. They charged me $114.90. I left the Jiffy Lube and the issue still persists. I could not drive faster than 40mph. It was struggling to change gears and pick up speed. Less than 24h's later the whole vehicle broke down. I paid to get it towed to the closest shop and they charged me $104 to diagnose the problem. They told me there were shreds of metal in my oil. I called Jiffy Lube and they said that since they do such quick oil changes they didn't even notice it. Huh??? Isnt that what they specialize in? Shouldn't they have let me know of their findings?
I called Kia and found out that there was a recall on 2013-2015 engines due to metal in the oil. Kia of Bowie said that the earliest that I could bring the vehicle in was on Friday June, 15, 2018. For a week I had to inconvenience people or catch an Uber 1 hour to work and 1 hour back to get to work. Also I drive for Uber/Lyft 8 hours each day during the week and 12 hours each day on the weekends and this engine recall has dramatically stopped my income which is needed to maintain feeding my family and helping to take care of my elderly mother and getting back and forth to work.
On Friday June 15, once again I paid to get the vehicle towed to the Kia dealership. They told me that I would be receiving a new engine and that I would have to wait for it to come in, and they would reimburse me for the rental car.
Fast forward to Thursday Aug 30...over 2 and 1/2 months later. I got a phone call stating that the vehicle's engine had been put in, but there were 20 other issues totaling more than $4000 with the vehicle that they stated they could fix for me. So the car was not driveable. As well there was some electricity issues with it when it arrived back to me. My back up camera would not work and my radio and navigation would not work. The screen came on but no sound would come out. I made an appointment for Wed Sept, 12 to see why those items did not work, but the car broke down again before I got to take it back for those issues. Are you kidding me? How is it possible that I have to fix issues dealing with the vehicle that derived from engine failure and metal traveling to other parts of the vehicle. I had no issues with the vehicle and had just had an inspection and since I drive for Uber and Lyft I am always checking on the welfare of my vehicle. I was listening to the radio when the vehicle died. Now all of a sudden the whole car is messed up after they supposedly fixed the engine. They gave me paperwork stating that It had new belts and hoses. I have pictures showing that the belt was super worn. It seemed like the technician was trying to take short cuts and not do the job properly. What else did he short cut with? I got the vehicle back on Friday morning, got the alternator fuse from Kia and had the things fixed that Kia stated needed to be done to get the vehicle in running order...and it broke down on the side of the road with a Uber passenger in the car on Sunday Sept 9. Less than a 4 days later.
I had it towed back to Kia of Bowie on Monday Sept 10, and the service manager Dan told me that he has 30 other Kia's that need the engines put in and that I would have to wait 3 more weeks just to get them to diagnose the issue. I asked him for a loaner since I had given my $1000 a month rental car back and he said they had no more to give. I was told that they were going to let me know their findings before the end of the business day on Monday but I heard nothing from them. I went up there this morning Tuesday 9/11. Dan stated that there was a line for diagnostic work and I would just have to wait a few weeks. I then saw him put another customer into a loaner vehicle. This is ridiculous. I am army veteran, who serve in the Iraqi war and am now working for the department of the Air Force, driving for Uber and Lyft and just trying to take care of my family. Why does Kia think that people had extra 1000's of dollars to keep me going with rentals and expenses until they fix the car right...which they told me they did...but clearly didn't.
Now I am stuck without a vehicle and I have already shelled out over $3000 for stuff dealing with this recall, and it seems there is no light at the end of my tunnel. I am in Jeopardy of losing my new job because I have had so many days off or have been late dealing with this issue. I was on a probation period and since day one of that period my car has been in distress. I am late on paying bills because I was paying $250 a week for a rental car and this issue is affecting my well being and this financial hardship is starting to affect every area of my life. I cannot feed my children or assist with my elderly mother
On today Sept 14,2018 Dan the service department manager called me and told me that he replaced the alternator fuse and the car is running and the battery is charging. That is the exact same thing that I got done last week. And the fuse still blew again in 4 days. The point of taking it back to him was to see what exactly was making the fuse blow, also to get the new belts that the invoice states were put on...but were not put on the vehicle, and the radio and back up camera never came back on once I got it back from them.
Dan says that all of those things are on me and have nothing to do with the engine.
It has to be a 100% coincidence that these things that were working with no problem before the engine failure are all now not working. I was listening to my radio while the engine was cutting off. And had just used my back up camera and navigation that day.
He is saying that he cannot test drive it because it is not safe.
One of his technicians obviously did something wrong or did not put something back together properly and are now trying to make me responsible. This is ludacris. I have given Kia of Bowie almost 4 months of having my vehicle. My lawyer is telling me I should make a move. I have already spoken to Kia corporate in Irvine California who also says that Kia of Bowie is privately owned and that I should take legal action.
Great - NOAH
Great service. Friendly staff they go of their way to assist you. Would highly recommend. Zee knows what he is doing and how to make you feel comfortable.
Awesome service - Raerae85
Me and my wife bought our first car together here. We came here cause her friend works in the service department, Ian. She worked with him previously. We came in we knew what we wanted and ended up getting the new 2018 Kia Sportage amazing car easy to drive. Our sales guy Rich was awesome really funny very informative about the features on the car etc. would definitely come back.
Liars all around. - elizzabethmarie
I bought a used Honda Element in January. In the first couple days, I had to refill the tires a few times. I live in PA, so when I got it inspected, I had to get new tires. The car smelled strongly of cigarette smoke, and the salesman said it was just him. It was not. I spent months cleaning and airing out my car. He also claimed there was only one key for it, but I could get a new one cut at a Honda dealership for under ten dollars. However, in April I finally went to get a spare made, and it was $168! Now, six months later, they’ve called me to tell me that they found the spare key. The person I spoke two was new and clueless, and now I’ve called a few different times to speak to a sales manager but no one will answer my call or return my messages. I’m disgusted with the way they treat their customers. Do NOT buy a car from Jones!
EXCELLENT CUSTOMER SERVICE!! - .
My recent visit at Nationwide Kia in Timonium was a success. Eugene Drayton is a great person/salesman. He explained everything in detail and helped me with any questions I had about my purchase.
Anthony Rosario was also very helpful in my recent purchase.
Both of them GREAT CUSTOMER SERVICE!!!!
They are all very much xxxx - The Masons
They lie and call jobs multiple times a day and call and threatened people who have the car and Frank called my husband a xxxxxx etc
So yeah and bill doesnt like people who are disabled my husband is disabled and bill the owner was very mean and hateful to my husband.
Worked hard to get what I wanted - Raven
The Kia Niro PHEVs are new, and this dealer was smart to get as many in as they could. Even though they didn't have exactly what I wanted, they worked hard to make sure I could get an interior and exterior color I wanted. Only wish Kia had sent more EXs with light interiors to the East Coast. I can't really comment as to quality of work since the dealership hasn't serviced the vehicle yet, but it was clean with no scratches or dings when I got it.
Stripped my lugs, blamed me and other shop that did not... - imag
Stripped my lugs, blamed me and other shop that did not exist, charged triple amount on labor, made me find my own vehicle somewhere in their parking lot after service instead of bringing it to me, shuttle service left me stranded for over an hour, performed unauthorized "safety" inspection and did not give me findings in person but mailed it to me later
Last week i bought a new car from your showroom. Just... - AntwanMGraham
Last week i bought a new car from your showroom. Just want to say that i am really excited about it. I feel more confident and comfortable when driving it to work, especially driving a far distance. Your services are also great. I like the way you run your business. The experienced staffs gave me lot of useful advice so that i can use and maintenance ny car correctly. The styles, color and prices of your iterms are really impressive. I appreciate your business.
I had been looking for a reasonably price car for the... - Mihaddaway
I had been looking for a reasonably price car for the last three months mostly through the internet. I went into David Wheeler to make an appointment for my wife's Honda Odyessy. While there I bumped into Greg Phillips a salesman I had known for a while. He asked if I was still looking for a vehicle? I was. I told him what I had been looking for was a hardtop/covertible. He advised they had just gotten one in and I should take a look. The vehicle was what I wanted. We test drove the vehicle and went back to the dealership. I advised at the time my wife had to see the vehicle before I would make a committment and we set up a time to come back. In the meantime he had taken my information for the paperwork. I located my wife sooner than the appt. and called Greg to advise we would be right back. He put a tag on the car again so my wife could take a ride. We came back did the paperwork, worked out a couple minor problems and agreed to pick up the vehicle in two hours. When we return Greg had had the car detailed, gassed and ready to go. John Ireland had all the paperwork ready and we were done in about thirty minutes. Both these gentlemen were as helpful and courteous as any could be. I would highly reccomend them to anyone in the area who was about to purchase a vehicle. The next day I had my wife's car serviced and the service in that dept. was also excellent.
Purchased a new Kia Sorento last month from O'Donnell Kia... - MaxSam
Purchased a new Kia Sorento last month from O'Donnell Kia in Catonsville. I liked the environment. The sales lady that assisted me Joy was extremely friendly, personable & informative. Not pushy, which is very important to me! The entire process was less than 1 hr. I did my research beforehand so I knew what I wanted and how much I was looking to pay - they were honest & upfront!! I would recommend everybody to check out O'Donnell Kia if you are looking for a "No Games" buying experience!!
In November 2008, I purchased a new car (2009 Kia Rio5)... - bkilgore
In November 2008, I purchased a new car (2009 Kia Rio5) from Thompson Kia, even purchasing an extended warranty beyong the 5 yr/60k mile Basic Warranty. I was mislead by Thompson Kia about the warranty and I've had nothing but problems with the vehicle. From paint peeling several times (fixed incorrectly by Thompson Kia) to my car jolting when put in reverse to air conditioner problems and strange noises when steering -- all looked at by Thompson Kia in Fallston, MD and even after numerous visits, they could not fix my vehicle.
I even had to get the Better Business Bureau of Maryland as well as Kia involved and on 08/23/11, I had my car towed to Thompson Kia for they promised they would fix my vehicle and after two days of not even looking at it and then telling me my car was not under warranty (the Service Department and General Manager somehow misread my odometer -- I'm not joking), a week later I was told my car was ready. Not only was the major items not fixed, but also new issues appeared. They denied Mediation/Arbitration by the Better Business Bureau to avoid fixing my vehicle. They did everything in their power to not honor both my warranties! This, without a doubt, was the worst mistake of my life! I wish I had never purchased the car!
"Thank you Timbrook Kia" - mdspear
Purchasing our new 2016 Kia Sorento AWD was a great experience at Timbrook. Jennifer provided excellent sales and customer service during the entire buying process. She was very pleasant, knowledgeable, and understanding to our needs. Also, Dina in financing took great care with professionalism to provide the best financing options for us. I am a very satisfied customer and highly recommend Timbrook sales to all that are interested in purchasing a new vehicle.