559 Maryland Used Car Dealers

They screwed over a Disabled US Veteran. - vand76861

They screwed over a Disabled US Veteran. Bought a used Cadillac Escalade from these people in March 2025. Now I have a $47,000.00 lawn ornament. Before I drove it off the lot, I got a warning light for the suspension. Notified my salesman that same day and their service department the next day and was told to drive it and see if it will go off. It didn’t, took it in to have the issue fixed. They said they couldn’t fix it because they aren’t a Cadillac dealer. After the 3rd time I took it back and left it for almost a week they call and say they fixed the issue. Warning stayed off then I got another warning light this time for the auto seatbelt tensioners. Took it back and was told it was because I have a dash camera that the auto seatbelt tensioners are messed up. This all within a span of 4 weeks. Now the suspension warning and auto seatbelt tensioners warning lights are on and Jones refuse to call me back or even fix the issue. Stay away from this place. They don’t stand behind anything they sale. Their service is shady at best and after the sale, well you can almost forget about getting any help from the sales department. The whole place is shady.

I had the best experience buying my 2024 Corolla. - oscarthethird45

I had the best experience buying my 2024 Corolla. Jose was the best he did not pressure me and he was very professional. Darcars of Baltimore ROCK

Great experience. - kambiz777

Great experience. The service writer (Angie) was polite and very knowledgeable. Her manager (Jon) was also very kind and professional. Will go back for certain. On time and clear cummunication 3

Process was very good and sales person Matt was very - rjmcnamara33

Process was very good and sales person Matt was very personable and accommodating. Pleasant experience

I bought a used vehicle here,within months it started - irvin.folgar

I bought a used vehicle here,within months it started consuming lots of oil, I took it to the dealer where they only performed oil changes, never once they took me serious, My car engine died 2 years later, please dont buy any vehicles here. I tried to get it fixed under warranty but they said there was nothing wrong with the engine. This dealer sells bad vehicles, do not buy here, they won't honor the warranty

Really laid back dealership. - Didi

Really laid back dealership. They don’t hassle or haggle you. They are there for you if you want the vehicle. We were left undecided and they had no input on our decision…no pressure. Fast transaction and we were on our way. Will buy a car from they again.

I have dealt with and used Lynn as a service consultant... - Wesw590710

I have dealt with and used Lynn as a service consultant for 15 plus years. Honest, helpful, thorough, and always a pleasure to deal with.

Gracias por la ayuda que nos brindó y nos ayudó en... - Megaalcon1980

Gracias por la ayuda que nos brindó y nos ayudó en nuestras dudas sobre el carro muy amable y respetuoso un buen dealer lo recomiendo

Josh , Mike, and Corey were very nice and helpful through - Rt99jt

Josh , Mike, and Corey were very nice and helpful through out the process. Thanks It was a great experience.

Had an excellent car buying experience, and great first... - Hondabuyer530

Had an excellent car buying experience, and great first service visit. Exceeded all of my expectations.

The service was excellent and the car was of great - Mario Rivas

The service was excellent and the car was of great quality. I’d highly recommend anyone looking for a good starter car to try the used car factory.

Worst experience ever. - donsingle

Worst experience ever. Bought a 2024 Tucson and had expensive insurance scams added to the deal. Signing was a nightmare. I was kept hanging on all afternoon in a a well organized rip off. I filed a complaint with the attorney general's office but had to pay the car off to get rid of the insurance scams. I am an eighty four year old veteran and can only say sleaze bags would have acted this way.

Very quick, very easy to work with. - p.milamhill

Very quick, very easy to work with. I would highly recommend this dealership to anyone.

My experience with this dealership has been extremely - Khan

My experience with this dealership has been extremely disappointing. I purchased a 2-year-old Toyota SUV with 62,555 miles from them. During the test drive, I noticed a whining noise coming from the transmission, which I reported to the salesperson Charles. He dismissed my concerns, assuring me that their dealership wouldn’t sell any car with issues, and that their service team had thoroughly checked and cleared it. I relayed the same information to the finance team, Brian, and received the same reassurance. The car came with a 1,000-mile or 30-day warranty from JBA Infinity dealership, and I also bought an extended 3-year warranty that was supposed to be honored at any Toyota dealership nationwide. A few days later, I took the car to a Toyota dealership for an inspection, where they told me they had no knowledge of the extended warranty and would not honor it. I ended up paying out-of-pocket for a diagnostic test, which revealed that the transmission was faulty and needed replacement, costing $8,560. I brought this information back to JBA Infinity, and one of their technicians confirmed the noise was indeed from the transmission. The car was then sent to a nearby Toyota dealership for further inspection. It took me five days of persistent calls and two visits to JBA Infinity’s service department to get an update. They finally confirmed the transmission was defective and decided to use the extended warranty to cover the cost, despite the fact that it is still under their dealership warranty of 1000 miles or 30 days. It has been almost a week since the car has been in the workshop, and I still don’t have a clear timeline for when it will be fixed and returned to me. The management at this dealership is particularly problematic. I spoke with the GM or owner, Philip, over the phone, and he started conversing with someone else in the office while I was explaining my situation. Despite my repeated attempts to get his attention, he didn't answer to any of my question as i felt he is not listening to me rather talking to someone in his office, so I ended the call. Based on this experience, I cannot recommend this dealership due to their poor customer service and questionable business practices. Thanks.

Thank you Bob! This review is long overdue. You were... - Alane Rogers

Thank you Bob! This review is long overdue. You were awesome during the car buying process. Very friendly and helpful. I would definitely recommend Thompson's to friends and family.

This is the second vehicle that I have purchased with the - heathersavage7070

This is the second vehicle that I have purchased with the help of Carlos. He was very helpful and responsive.

About two years ago, I got quite a abysmal experience - mr_raja

About two years ago, I got quite a abysmal experience with Darcars Volvo Rockville's sale department. So, when I had to get some service done on my car, I was very hesitant in going in to Darcars Volvo service center. But I am glad to say that what the sales department lacks, the service department makes up for. In the last 20 months, I have been to the Darcar Volvo's service department 4 times. 3 times, I dealt with Jimmy Wong, and once I worked with Christian Davis. Both of these gentlemen were superb to work with. My last visit was a couple of weeks ago when I went in for my 2 years/20k miles service. While Christian was signing me in, he asked me if there is any issue(s) that I want them to look at as well. I told Christian about this one issue that I noticed in my car in the last few months where the steering would vibrate a little on highway speeds. I was expecting him to say "oh that is new and we never heard of it" but instead, he told me that he will certainly look in to it and will try his best to resolve it. I was ready to give him a full shabang of all of the posts and forums I read about this issue and that it is a known issue for my particular vehicle, because I thought they would not look in to it. But, to my surprise, Christian was aware of the issue and was more than willing to help me with it. All in all, I am quite happy to work with the Darcars Volvo's service department. It feels like they genuinely care about their customers, and every time I visited them, I did not feel like they were trying to rush things over. Both Jimmy and Christian, and also the South-Asian gentleman in the vehicle drop off bay (sorry I did not catch his name) are super courteous and a pleasure to talk to. Hope to see you soon for my next service.

I was at the Ellicott city location, they have a big... - jordangr

I was at the Ellicott city location, they have a big selection of newer used cars, they were very helpful and the process was very straight forward. I’m super pleased with my new car

Jerisa was the absolute best! - Dljones1028

Jerisa was the absolute best! Warm welcoming and very helpful. High level of knowledge and customer service! Would gladly refer her to family and friends!

We had a great experience working with Rob Haskell. - drmccoskery

We had a great experience working with Rob Haskell. He answered all of our questions and worked with the sales manager Chris to get us the best pricing. We had a small issue after purchasing the car and he had it taken care of immediately, to our complete satisfaction. Rob helped us find the car we needed at a price we could afford. Good experience, we highly recommend them.

this was the worst place to get a car from. - rodneycag

this was the worst place to get a car from. They told me so many lies

I want to recant my first review, Bo the owner reached - dbDaninderup

I want to recant my first review, Bo the owner reached out to me and made things right. Thanks Bo

I would like to say special thanks to Alex and Patrick - Valentin

I would like to say special thanks to Alex and Patrick from the service department. They took good care of my Nissan Pathfinder, even that, the problem was very rear and unusual. It was done at the very professional manner. Five star service!

Let me start by saying. - johnssouthphillywaterice

Let me start by saying... I absolutely HATE buying vehicles! For many reasons.. The length of stay.. you get lied to.. I am a woman so I feel like I am being belittled half the time... With all of that said.. I had to come here with my daughter to buy a car... I was completely shocked! They didn't try to sell my daughter all the extra crap! We were in and out in record time! I was so impressed that my husband and I went back to buy our truck! Never have I ever had a smooth car buying experience like this!! The manager Dan is absolutely amazing!! Addressing any concerns, coming up with great solutions.. He makes you feel like you have known him forever! I just can't say enough about our experience! I will definitely recommend them to anyone looking for a great vehicle at a super fair price!

First initial visit what's great good mood Ishmael work a... - marthaward43

First initial visit what's great good mood Ishmael work a good deal with me he had to leave the son took over deal bad

Never Disappointed!! - Miatakat

I had the pleasure of working with Diego and Jason on buying my 4th Prius. They both are very honest, friendly, professional and knowledgeable. Jason worked out a deal that was perfect for me. Diego explained and help me set up all the features in my new (Certified Pre-owned) Prius and accompanied me through the whole process. I will also continue to have my Prius serviced at this location as they always do a great job servicing my car.

This is by far one of the best dealerships I have ever - Monica20774

This is by far one of the best dealerships I have ever dealt with. They are very honest, and the process was very easy.

Very Very Professional, Edwin was magnificent. - Dxshin

Very Very Professional, Edwin was magnificent.. thank you guys for getting this Deal Done for me , I’ll definitely be coming back in the future!!!

I purchased a vehicle from this dealership, assuming it - Cheyenne D

I purchased a vehicle from this dealership, assuming it was ready for sale since it was on the lot. However, they sold me the car without completing the required Maryland state inspection. This created a potentially dangerous situation and caused significant inconvenience to my life. While I was on vacation, I received calls requesting that I bring the car back for inspection. This disrupted my personal time, and I had to take time off work to resolve the issue—something that should not have happened in the first place. The staff showed little to no remorse for their serious oversight, treating the matter casually and brushing it off as unimportant. To make matters worse, they have a hidden optional fee for a sales commission, so be cautious when purchasing from them—they may try to sneak extra charges. I strongly advise against financing through them as well. My experience was incredibly stressful and took away all the excitement of buying a new car. After working so hard to purchase a vehicle, this situation caused me immense anxiety and disappointment. The dealership’s lack of accountability and professionalism left a lasting negative impression. I cannot recommend this place to anyone.

Excellent service with this Jahmad at this Dealership and - Netta

Excellent service with this Jahmad at this Dealership and the process with purchasing my vehicle was seamless.