567 Maryland Used Car Dealers

They screwed over a Disabled US Veteran. - vand76861

They screwed over a Disabled US Veteran. Bought a used Cadillac Escalade from these people in March 2025. Now I have a $47,000.00 lawn ornament. Before I drove it off the lot, I got a warning light for the suspension. Notified my salesman that same day and their service department the next day and was told to drive it and see if it will go off. It didn’t, took it in to have the issue fixed. They said they couldn’t fix it because they aren’t a Cadillac dealer. After the 3rd time I took it back and left it for almost a week they call and say they fixed the issue. Warning stayed off then I got another warning light this time for the auto seatbelt tensioners. Took it back and was told it was because I have a dash camera that the auto seatbelt tensioners are messed up. This all within a span of 4 weeks. Now the suspension warning and auto seatbelt tensioners warning lights are on and Jones refuse to call me back or even fix the issue. Stay away from this place. They don’t stand behind anything they sale. Their service is shady at best and after the sale, well you can almost forget about getting any help from the sales department. The whole place is shady.

Process was very good and sales person Matt was very - rjmcnamara33

Process was very good and sales person Matt was very personable and accommodating. Pleasant experience

I bought a used vehicle here,within months it started - irvin.folgar

I bought a used vehicle here,within months it started consuming lots of oil, I took it to the dealer where they only performed oil changes, never once they took me serious, My car engine died 2 years later, please dont buy any vehicles here. I tried to get it fixed under warranty but they said there was nothing wrong with the engine. This dealer sells bad vehicles, do not buy here, they won't honor the warranty

Really laid back dealership. - Didi

Really laid back dealership. They don’t hassle or haggle you. They are there for you if you want the vehicle. We were left undecided and they had no input on our decision…no pressure. Fast transaction and we were on our way. Will buy a car from they again.

I have dealt with and used Lynn as a service consultant... - Wesw590710

I have dealt with and used Lynn as a service consultant for 15 plus years. Honest, helpful, thorough, and always a pleasure to deal with.

Gracias por la ayuda que nos brindó y nos ayudó en... - Megaalcon1980

Gracias por la ayuda que nos brindó y nos ayudó en nuestras dudas sobre el carro muy amable y respetuoso un buen dealer lo recomiendo

Josh , Mike, and Corey were very nice and helpful through - Rt99jt

Josh , Mike, and Corey were very nice and helpful through out the process. Thanks It was a great experience.

Had an excellent car buying experience, and great first... - Hondabuyer530

Had an excellent car buying experience, and great first service visit. Exceeded all of my expectations.

The service was excellent and the car was of great - Mario Rivas

The service was excellent and the car was of great quality. I’d highly recommend anyone looking for a good starter car to try the used car factory.

Please check your warranty package if you purchased a new - angry customer

Please check your warranty package if you purchased a new vehicle from Pohanka Hundai be certain that you have the manufacture warranty. I purchased a new vehicle and I had EG Assurance with five warranties I didnt have the manufacturer warranty. And all of the warranties my signature was forged.

Very quick, very easy to work with. - p.milamhill

Very quick, very easy to work with. I would highly recommend this dealership to anyone.

I've been a faithful customer for JBA Infiniti of - lbarros53

I've been a faithful customer for JBA Infiniti of Ellicott City since 2018. Some of my family members have also purchased vehicles from here. From sales to service they have my vote.

*** ALERT***UPDATE*** We agreed that they would buy back - Krista

*** ALERT***UPDATE*** We agreed that they would buy back the vehicle on 10/15. It took until 10/27 to get the actual paperwork over from them so we can sign over ow Horrific! Purchased what was "supposed" to be a brand new Cadillac Escalade from Thompson Automotive Group in Raleigh. Even before leaving the dealership, we noticed that the detail on the vehicle had been done. but told them we'd bring it back the following week as we had an appointment. Immediately after driving home we noticed a huge scratch in the front drivers side. These were minor things compared to what happened next. Within 1 day of taking delivery of the car, and having driven out of state, the entire dashboard went dark. We tried turning the car off and on multiple times, nothing. Tried disconnecting and reconnecting the battery, nothing. The issue remained. This dark dash made the car completely undrive-able, as there was no speedometer, no gas gauge, nothing. We called for help and texted 2 of the salesmen that assisted us during the purchase, basically with no help on how to fix the problem. We drove home from Tennessee with no way to tell how fast we were going and no idea how much gas we had. We were told to bring the car in on Thursday, 3 days after being back in the state. The salesperson Joe, told us it would just be a day or two to update the software and would reach out later that day with an update. In fairness, they did provide the a loaner car, BUT the loaner had NO GAS in it, you can’t make it up.mAs soon as I left the dealership with the loaner I was getting phone calls from the service department asking what was wrong with the car, so clearly there was no communication with the salesmen we spoke to and the service department. I called the salesperson Joe and said I'm getting phone calls from your service department, so sent him pictures of the dash so he could provide them to the service team. We didn't receive a phone call that day, or the next, so we called them to ask when we could come get the car, no one could/would give us answer. We have since reached out to everyone we dealt with there at the dealership. No response. We called the finance manager, Devin, no response. we called our salesman Joe, no response. We finally called the manager Ryan, I recounted the experience we’ve been having since purchasing the car, his response was “this is unacceptable" and said he was “going to be calling everybody into his office to figure out what was going on with the vehicle and would call me right back”. I still haven't heard anything from him. This is the "manager" that hasn't called back. This car was used as a demo with one of the other sales people, it's absurd to believe that after he drove the car for several days (and didn’t experience this issue) that he very next day when I own it this begins to happen. It wasn't disclosed to us at any time while we were while we were purchasing the vehicle. I should also add here that we were only supposed to be taking this vehicle for the weekend and then purchase it on our return on Monday, what’s interesting is that they made it available for us to purchase that day and we now know that the reason. They had us purchase it earlier then expected because if they had let us drive off without purchasing it we would have never bought it with this issue. I have still yet to hear from anybody at the dealership and have now contacted our attorney. I have recorded every phone call and documented every interaction, so there is absolutely no dispute of what happened and when, what was said or how it was responded to. This transaction has been a disaster on every level and they should be embarrassed that they would treat customers this way. That there is no attention to detail anywhere is an understatement. Frustrating and disappointing and I can promise all our friends and acquaintances who have used them in the past will not purchase from them again.

I had an exceptional experience with Koons Silver Spring - bpercich

I had an exceptional experience with Koons Silver Spring Ford, all handled remotely—and it couldn’t have gone more smoothly. Johnathan Rafiq and Marc L. Bortnick were incredible from start to finish. They took the time to truly listen to what I was looking for, understood my needs, and made it happen—without me ever having to step foot in the dealership. They even brought the car directly to me for a test drive, which was a game-changer in terms of convenience and customer service. Johnathan was professional, responsive, and patient throughout the process, and Marc made sure everything came together seamlessly. It’s rare to find a dealership team this attentive, efficient, and committed to making the experience easy and stress-free. I’ll absolutely continue to work with them for future purchases and highly recommend Koons Silver Spring Ford to anyone looking for outstanding service.

ABSOLUTELY AVOID THIS DEALERSHIP BECAUSE THEY FORGED MY - Carole Nketcha

ABSOLUTELY AVOID THIS DEALERSHIP BECAUSE THEY FORGED MY SIGNATURE, LIED TO ME, DISMISSED MY CONCERNS, AND THREATENED ME WITH CREDIT DAMAGE. IF I COULD GIVE THEM 0 STAR I DEFINITELY WOULD!!! I purchased a vehicle from Antwerpen and was given a contract that outlined a monthly payment of $X and a specific interest rate. Everything was signed electronically, and I was provided a copy of the contract on a USB drive. Several weeks later, I received a letter from the bank stating that my monthly payment would be $XX—a higher amount than what I had agreed to—and that the interest rate had also changed. I immediately returned to the dealership and spoke with Shuvo, the finance manager who originally handled my deal (he has since left the company). He insisted that I had signed for $XX, but when I mentioned I would verify the contract saved on the USB, he didn’t appear concerned. Therefore, I gave him the benefit of the doubt because they (him and the salesman) had previously “helped” me get out of a bad deal from their Owings Mills location, which had sold me a defective vehicle (the car had engine problems and completely stopped on the road when I was driving) and has since closed. I had specifically requested that the terms of the previous deal carry over—but clearly, that did not happen. Feeling uneasy the day before my payment deadline, I finally opened the PDF file from the USB—and I was right. The contract I signed stated $X, not $XX. I contacted the dealership again and spoke with their new finance manager, Logan, who acknowledged there was a discrepancy but repeatedly called me “sweetie” and dismissed my concerns. She insisted that the dealership’s version of the contract reflected $XX and showed no interest in reviewing the copy they had provided me. When I explained that the USB file shows different terms, she brushed it off and informed me that returning the vehicle based on “my version” would be treated as a repossession and negatively impact my credit. I then escalated the issue to Antonio, a sales manager, who told me the terms of my bank approval were XX% interest and $XX/month—not what I had signed. When I explained that I had the original contract file, he admitted that “mistakes happen” and this was just one of them. The most alarming part came when I asked how the dealership submitted a different contract with my signature. Antonio admitted that Shuvo had copied and transferred my electronic signature onto a new version of the contract and submitted it to the bank—WITHOUT MY CONSENT. In other words, they FORGED MY SIGNATURE. THAT IS NOT A “mistake.” THAT IS SIMPLY FRAUD. I trusted this dealership AGAIN, even after a previous bad experience. I was referred by a family member who used to work there and genuinely believed they would do right by me. Instead, Antwerpen altered my contract, forged my signature, lied to me, dismissed my concerns, and threatened me with credit damage. This experience has been not only deeply disappointing but also unethical and potentially illegal. I strongly urge others to be cautious and take their business elsewhere.

About two years ago, I got quite a abysmal experience - mr_raja

About two years ago, I got quite a abysmal experience with Darcars Volvo Rockville's sale department. So, when I had to get some service done on my car, I was very hesitant in going in to Darcars Volvo service center. But I am glad to say that what the sales department lacks, the service department makes up for. In the last 20 months, I have been to the Darcar Volvo's service department 4 times. 3 times, I dealt with Jimmy Wong, and once I worked with Christian Davis. Both of these gentlemen were superb to work with. My last visit was a couple of weeks ago when I went in for my 2 years/20k miles service. While Christian was signing me in, he asked me if there is any issue(s) that I want them to look at as well. I told Christian about this one issue that I noticed in my car in the last few months where the steering would vibrate a little on highway speeds. I was expecting him to say "oh that is new and we never heard of it" but instead, he told me that he will certainly look in to it and will try his best to resolve it. I was ready to give him a full shabang of all of the posts and forums I read about this issue and that it is a known issue for my particular vehicle, because I thought they would not look in to it. But, to my surprise, Christian was aware of the issue and was more than willing to help me with it. All in all, I am quite happy to work with the Darcars Volvo's service department. It feels like they genuinely care about their customers, and every time I visited them, I did not feel like they were trying to rush things over. Both Jimmy and Christian, and also the South-Asian gentleman in the vehicle drop off bay (sorry I did not catch his name) are super courteous and a pleasure to talk to. Hope to see you soon for my next service.

I was at the Ellicott city location, they have a big... - jordangr

I was at the Ellicott city location, they have a big selection of newer used cars, they were very helpful and the process was very straight forward. I’m super pleased with my new car

Jerisa was the absolute best! - Dljones1028

Jerisa was the absolute best! Warm welcoming and very helpful. High level of knowledge and customer service! Would gladly refer her to family and friends!

Great experience all around. - josh

Great experience all around. Bought my new Pacifica just before the new year hassle free. Alex, sales, was my rep. Alex is a knowledgeable, no-nonsense, straight shooter, and he was my respectful of my time. Greatly appreciated the professional treatment from the entire staff, including Terrell and the general manager.

Best experience ever. - Doctor Patel

Best experience ever. Love my car and love the dealership. Keep the good work going guys.

We had a great experience working with Rob Haskell. - drmccoskery

We had a great experience working with Rob Haskell. He answered all of our questions and worked with the sales manager Chris to get us the best pricing. We had a small issue after purchasing the car and he had it taken care of immediately, to our complete satisfaction. Rob helped us find the car we needed at a price we could afford. Good experience, we highly recommend them.

this was the worst place to get a car from. - rodneycag

this was the worst place to get a car from. They told me so many lies

I want to recant my first review, Bo the owner reached - dbDaninderup

I want to recant my first review, Bo the owner reached out to me and made things right. Thanks Bo

I would like to say special thanks to Alex and Patrick - Valentin

I would like to say special thanks to Alex and Patrick from the service department. They took good care of my Nissan Pathfinder, even that, the problem was very rear and unusual. It was done at the very professional manner. Five star service!

Let me start by saying. - johnssouthphillywaterice

Let me start by saying... I absolutely HATE buying vehicles! For many reasons.. The length of stay.. you get lied to.. I am a woman so I feel like I am being belittled half the time... With all of that said.. I had to come here with my daughter to buy a car... I was completely shocked! They didn't try to sell my daughter all the extra crap! We were in and out in record time! I was so impressed that my husband and I went back to buy our truck! Never have I ever had a smooth car buying experience like this!! The manager Dan is absolutely amazing!! Addressing any concerns, coming up with great solutions.. He makes you feel like you have known him forever! I just can't say enough about our experience! I will definitely recommend them to anyone looking for a great vehicle at a super fair price!

My salesman Min Shain very friendly and kind. - zawtun

My salesman Min Shain very friendly and kind. Helps me with everything including with service

First initial visit what's great good mood Ishmael work a... - marthaward43

First initial visit what's great good mood Ishmael work a good deal with me he had to leave the son took over deal bad

Clean,everyone’s friendly and attentive but fast and - aprilmackall84

Clean,everyone’s friendly and attentive but fast and professional in and out with no extra and they dont push to buy unnecessary stuff

I had a fantastic experience at AMKO. - Lori Maddox

I had a fantastic experience at AMKO. They provided excellent customer service, and I'm extremely satisfied with my purchase.

Very Very Professional, Edwin was magnificent. - Dxshin

Very Very Professional, Edwin was magnificent.. thank you guys for getting this Deal Done for me , I’ll definitely be coming back in the future!!!