Good deal - dianekd
Regan Swarthout gave us good information, prompt service and was very efficient in helping us transact the deal. We also got a more than decent value for our trade-in. We love our Kia, and look forward to driving it many years!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales & Leasing Consultant
Sales & Leasing Professional
Second car bought - Jwalchpotter
After a bit if waiting we were helped by Costa who was very determined to find us the right car. One for my husband to fit in comfortably. Once he found it and we approved he got Jason to work the credit magic. They both stayed past close on a Saturday to make it happen. We are very happy and appreciative for the both of them. I highly recommend you seeing Costa for your sales and Jason for your financing.
Very satisfied! ! - Happy girl
I'm very happy that I went to Summit Place Kia. Matt and the entire team worked an amazing deal for me. I went in because I heard their commercials and wanted to see if they could help me get into another vehicle, and after all of their hard work I drove away in a 2018 Kia Forte. Thank you so much Summit Place Kia.
Internet Sales Manager
More than Satisfied! - Nene39
I would like to say that I had a wonderful experience today at Summit Place Kia West. I am more than satisfied. The way that Kenny Davis made my husband and I feel was phenomenal. I felt so comfortable with giving him my business. I was able to drive away with my new Kia today! Thanks again Kenny!
Internet Sales Manager
What an awesome car buying experience! - tlwebb64
Kody and the sales team at Kia of Lansing are amazing. They gave me what I expected for my trade in and even stayed late to make sure the delivery of my 2018 Niro was as easy as possible. It was a pleasure working with them and I plan to again when it’s time for a new car.
My car buying experience was GREAT! - Lcolen1963
Charles Colen did an amazing job, I want to thank you for getting me in my car I'm a proud mother and to Alex Hall and Travis Horton who also worked hard for me to finish this deal and Got It done today was a day filled with laughs and fun we we're all in this thang together Charles keep going don't stop stay focus and when they ask me about you I will let them know who to see With a smile on my face !!
Always feel like a member of the family. - iboptimized
Bought my car in 2012 from this dealership and even though I live out of state (4.5-5 hours away), I will SAVE my service calls and oil changes for Serra rather than the 2 dealerships in my own town. I've dealt with my 2 local ones before when I had no choice but to have it serviced for an emergency locally. But the lame service I received at both places makes me want to "save" my mechanic work & drive my car 4.5-5 hours NORTH to Serra to get the respect & knowledge they give me as a customer (from Teresa my advisor) and the excellent service I receive for service from the mechanics (Timothy in particular). Paul (the service manager) has always been great too whenever I've dealt with him.
I'm in and out in a timely manner, the pricing is satisfactory and as I mentioned, the way they treat me is like a member of the family. I highly recommend the service center at Serra Kia in Washington.
Very prompt and professional service - Bren
Always very professional..jd Morningstar explains the services being done very completely ..maintence is done in a very timely manner..and the car wash they do after service is better than what I get anywhere...very satisfied with this car dealer..
Good Experience - brian
The salesman, Ethan, was very courteous, polite and soft-spoken and yet was very efficient in getting things done. It was a pleasure dealing with him. Just by chance I ended up buying a used Cadilac when I was only looking for Subarus or an Escapes. And I couldn't be happier with the Cadilac.
Thank you Jay - Hopey85
Jay saulsberry was great. Very kind and helpful even though I had a unique situation. He helped me see how things were possible and never made me feel like an inconvenience. Thank you Jay!
A VERY happy customer! - karenwy
While shopping for a new car is stressful at best the salesman, Scott Brockelbank, at Seelye KIA of Kalamazoo made it a GREAT experience! Scott came "highly recommended" and he did not dissappoint! He answered all my questions was courteous & professional. KIA service is always TOP NOTCH at this location and I will not hesitate to see Scott again when the time arises for another car and I will recommend him & this location to ALL my friends and family in need of a car.
Bought car that wasn't safety checked properly - adamusher32
Never buy car from this dealership. They don't honor or back up there cars. Once u leave lot they don't know u anymore. They never return phone calls, tell call someone else. They tell u 1 thing and do another. My name is Wissam Darwish and car is 2012 ford focus. All I want is reimbursement for struts on my car. $500 was estimate. Car is for my girl for college to go back and forth. All u fathers out there know don't want problems while kid away on school.
Oil change - Mickeylong
I like the free oil changes but was unhappy with the service manager. He's telling me that he's not really a Kia guy. Tried to sell me a new Kia and air filters that I just replaced last oil change. Also I had to expressly refuse a car wash because when you wash it it looks like crap.. You guys leave water marks all over the car and windows.
Is it really worth it? - NeverAgain
On several occasions I returned to have my front wheel bearing replaced and they refused to service it under warranty because they didn’t believe they were bad. After being given the all clear multiple times I smoked both bearing causing me to have to replace the the cv axles less than 1000 miles later. I tried to get part numbers for the replacements and they refused to give them to me and when I ordered front suspension parts from there they charged over 4 times as much for them and they were the wrong part. When I tried to return them they wanted a restocking fee. I’ve owed a Lexus IS250 that was much cheaper to maintain and purchase parts for. They charge way to much for parts and their refusal to give part numbers is ridiculous... are these proprietary parts?!? No, just parts I can get online but are next to impossible to purchase at a parts store. Their service is a joke and customer service is next to non-existent. Save yourself the trouble and buy something other than a Kia unless you want subpar service, parts, and vehicles.
Buyer Beware - Doug
I have a lease agreement with KIA stating the amount I would have to pay if I decided to purchase the vehicle at lease end. It specifically states $xx,xxx.xx and a purchase option fee of N/A.
They want to add an additional $500. to do the paperwork!! N/A must mean whatever we decide to charge you!!
This is the email I got from the salesman (cut and paste from my email)..............................................................
Us doing the paperwork is the reason for the $500 fee. You will need to call Kia and they can instruct you where to send your payment and then you will need to go to Secretary of State after getting proof of payoff from Kia so you can take care of the title work with the state, then you will have to contact your insurance company letting them know your car is paid off and you will need to take the the paperwork form the state showing your cars paid off or you can come to see me at Kia and we can do all this for you for $500. Let me know if you are going to go thru me or not.
Kia of Jackson
Called Skip Young ( the owner) he hasn't returned my phone call.
Service center - Jholl1979
The service center is the worst place I been to bad commutation and bad service people they try to sell u what u don't need, I'm in sales so I see what they are doing when u call u are transferred 3 time and u still do not get to talk to anyone from the service department..
Summit Place Kia
Executive Director of Showroom Activities-Pre-Owned Assets
Director of Customer Experience
Summit Place Kia East