ripped off - TraceyAllen
Do Not Buy From Kia of Saint Cloud. Worst buy experience ever. I recently totaled my Subaru. Kia had the repaired VW Diesels. I went in on the Saturday of the March snow storm. I was working with Jeff on the deal. Jeff was ok, nice guy. Found a jetta sportwagen. It had a couple of problems that needed attended to that I noticed. several that I did not. We worked out to have some body work and front end work done. During the test ride I noticed the steering wheel was off center, and the car pulled to the left. There was also a vibration in the front end and it growled. They agreed to fix these issues in the purchase agreement with in a month. The service reminder in the car was recently reset, and I was told the car had been serviced.
I got home with the car and noticed right away that the tires were very old and dry rotted, splitting in the tread. One rear had a groove in the sidewall. Also noticed that the rear brakes were not working properly. The calipers seemed frozen or rusted in place. The oil was not changed and was very dirty, air filter was also dirty.the cabin filter was plugged with debris. I bought new tires and had them mounted and balanced. In this process I found out the left front wheel was bent.
Kia called to make my appointment for the contracted repairs. I brought the car in to them. Explained to Jayson the service writer all my issues with car. I was told that they had set a dollar amount to use for the repairs. They did give me a loaner. I got a call about a week later saying my car was ready for pick up.
I picked up my car and was explained what was done. I they said they installed a unbent wheel, aligned the car, twice, repaired the body damage, and rotated the tires that were about 2 weeks old. The car was not cleaned after the body work, it had buffing compound every where. The rear hatch no longer worked, it did when I dropped it off to them. I could still hear the growl in the front end when I drove off. They performed and inspection and noted the issues with the wheel bearing and the brakes, yet did not repair them. I had to return the car to them and complain just to get the wheel bearing replaced, which I was told that was all they would repair by the Service Manager. I took what I could get and left. I had the brakes repaired, over $500 in parts alone to make the car safe to drive. When I removed the rear wheel to fix the brakes I found that they had just moved the bent wheel to the rear where it would be felt less. Even though It clearly states in their work order that they mounted and balanced a different wheel. I also found a brake pad sensor connector that was broken during the wheel bearing replacement, that was not damaged after the new tires were installed.
I will be contacting anyone that will listen to my story about this place. I will be contacting the better business bureau about their actions. I feel very much taken advantage of, and robbed. I was blatantly lied to and ripped off. Do not give these people your money.
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