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Great Experience - carpenter.brooke
James was professional and polite. He helped to entertain our 2 children while also being very thorough in helping us test drive and purchase a new traverse!
Top Reviewed Specialists At This Dealership
Internet Sales Consultant
Been customer approx 20yrs. LOVE working with Adam, Greg,... - Gayla
Been customer approx 20yrs. LOVE working with Adam, Greg, Mike, HECK, ALL your Service Staff ROCK, they go to all ends to help meet needs! Sales not (too) pushy. Your Service desk Staff always polite, no matter how many people are crowded into the room to pick up their services vehicle
Great - JINJERMENGE
Friendly people. We had to wait a while to begin purchase process but people were very nice, kept us up and what was going on...nice waiting area.
Fleet Sales Manager
Great! - Labossierecl
I was treated well. They made me feel welcomed and provided great customer service! I really liked the fact that Mr. James asked me questions about what I had going on outside of attempting to purchase a vehicle. Made the transaction more personal.
Sales and Leasing Consultant
Sales & Lease Consultant
I Keep Coming Back! - cfbuckner02
I've purchased my last two vehicles at Cornerstone KIA in Elk River and have yet to be unsatisfied with the quality of customer service I've received. First and foremost, Dan goes above and beyond to work with customers in securing a vehicle that will fit their lifestyle, needs, and budget. Brett, the salesman I worked with, was patient with me as I weighed my options; he also showed humanity and expertise through the entire process (a balance I find is hard to strike when it comes to car salespeople).
I don't often go out of my way to make purchases--but when it comes to something like cars, I will faithfully make the trek to Elk River simply because I know I will be treated with care and respect. Thank you for everything, guys!
I recently purchased a Kia Telluride from Lupient. It was... - Erin
I recently purchased a Kia Telluride from Lupient. It was absolutely the best car buying experience I have ever had. Thank you Andrew Bursh for all your help!
Very happy with my purchase! Matthew did his best to find... - sueski101
Very happy with my purchase! Matthew did his best to find a vehicle that suited just what I was looking for! Will be back for my next vehicle!
Surpassed expectations - Kimberly 2018
Had a great experience at KIA of Mankato. Wasn’t expecting to buy that day but had good offers, nice variety of styles, pricing and color selection of vehicles. Salesman was not pushy. Asked what I wanted in a vehicle and had it and took it home.
Best decision I’ve made on vehicles. Drives very smooth and gas mileage is impressive with AWD.
ripped off - TraceyAllen
Do Not Buy From Kia of Saint Cloud. Worst buy experience ever. I recently totaled my Subaru. Kia had the repaired VW Diesels. I went in on the Saturday of the March snow storm. I was working with Jeff on the deal. Jeff was ok, nice guy. Found a jetta sportwagen. It had a couple of problems that needed attended to that I noticed. several that I did not. We worked out to have some body work and front end work done. During the test ride I noticed the steering wheel was off center, and the car pulled to the left. There was also a vibration in the front end and it growled. They agreed to fix these issues in the purchase agreement with in a month. The service reminder in the car was recently reset, and I was told the car had been serviced.
I got home with the car and noticed right away that the tires were very old and dry rotted, splitting in the tread. One rear had a groove in the sidewall. Also noticed that the rear brakes were not working properly. The calipers seemed frozen or rusted in place. The oil was not changed and was very dirty, air filter was also dirty.the cabin filter was plugged with debris. I bought new tires and had them mounted and balanced. In this process I found out the left front wheel was bent.
Kia called to make my appointment for the contracted repairs. I brought the car in to them. Explained to Jayson the service writer all my issues with car. I was told that they had set a dollar amount to use for the repairs. They did give me a loaner. I got a call about a week later saying my car was ready for pick up.
I picked up my car and was explained what was done. I they said they installed a unbent wheel, aligned the car, twice, repaired the body damage, and rotated the tires that were about 2 weeks old. The car was not cleaned after the body work, it had buffing compound every where. The rear hatch no longer worked, it did when I dropped it off to them. I could still hear the growl in the front end when I drove off. They performed and inspection and noted the issues with the wheel bearing and the brakes, yet did not repair them. I had to return the car to them and complain just to get the wheel bearing replaced, which I was told that was all they would repair by the Service Manager. I took what I could get and left. I had the brakes repaired, over $500 in parts alone to make the car safe to drive. When I removed the rear wheel to fix the brakes I found that they had just moved the bent wheel to the rear where it would be felt less. Even though It clearly states in their work order that they mounted and balanced a different wheel. I also found a brake pad sensor connector that was broken during the wheel bearing replacement, that was not damaged after the new tires were installed.
I will be contacting anyone that will listen to my story about this place. I will be contacting the better business bureau about their actions. I feel very much taken advantage of, and robbed. I was blatantly lied to and ripped off. Do not give these people your money.
Great car great sales person - Copper
Met with mike Burnett he along with Anna went over everything, we agreed on a very fair price and I feel good about the way I was treated.
Deception - Disapointed
I went to Kia of Duluth today to test drive and pick up an used suv for my son. Yesterday I received pictures and talked several times on the phone about the condition of the vehicle. I was told "everything" works, no problems. I asked about the tires, 4 wheel drive, windows, heat and a/c, etc. "YES" everything works. Today when we arrive the check engine light is on, I ask about that and get told "it has a new engine, that is normal from what I was told!" How many miles are on the new engine-" I DON"T know". The a/c doesn't work. Needles to say I was scammed into this nightmare. The sales associate was caught with deception when the manager came over and he admitted yesterday that he told me all was good, but today it was not. I got all my money back! Would not recommend this place
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