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Awesome !! - jecastillo09
I'm an out of state customer, the process was smooth and transparent. No hassle what so ever....
Scott Cooper fulfill my expectations. For the past 15 years I have done all my vehicle shopping online and this purchase was by far the best service experience I have received from a car dealership.
Top Reviewed Specialists At This Dealership
Assistant Sales Adviser
Great dealer. - Rich
I jut bought my second Jeep Cherokee from Steve Hemenway, this dealer ship is over 25 miles from my house and another is 5 miles, so why go the extra 20 miles to buy a Jeep, because of the excellent service and the extra miles they go to help me get what I want. If you want good service, support and prices this is the place, very friendly and go out of thier way to help before and after the sale!!!
Internet Sales & Leasing
Worked Above & Beyond to Find My Vehicle! - steffenst
Doug worked very hard to find the exact vehicle I was looking for, even though it was a week-long process! He restored my favorable opinion of this dealer (that the Service Dept. totally DESTROYED!) I'd certainly buy from them, but I STILL won't deal with their incompetent (read: LAZY) service dept.
New and Pre-Owned Sales
Good experience - RamBuyer
Overall had a very nice experience. Mo went out of his way to be helpful and showed he was knowledgeable in the vehicle and it's features.
Great customer service!! Salesman Chance was very good,... - Sandy
Great customer service!! Salesman Chance was very good, he nailed it as to what we were looking for. Will recommend you guys to our friends.
Renell Cozart made the buying experience excellent , he... - Dmorris
Renell Cozart made the buying experience excellent , he was truly professional, detailed and was a pleasure to work with. This is were I will purchase future vehicles.....
Senior Product Specialist
Great service - mamacard1
Our sales person Kyle Igel was wonderful. No high pressure sales. Made sure he explained everything about the vehicle and process. He helped set up the Bluetooth and made sure we understood all the amenities. Our sales manager, Richard Difeo, was very professional but made it seem like we were chatting with a friend. The whole experience was great. Love my Jeep!
Casey to the rescue - Dave’s Jeep
I came into the service department without an appt Friday night about 8pm. I ran over something on the road and noticed my tire monitoring system warned me that I was losing air pressure in a tire. I knew Royal Gate service department was open late and I immediately headed that way. Casey and his crew got me in, fixed my tire within a hour of me checking in. What could have been a big inconvenience turned into hardly an issue at all. Thank you Casey for your assistance and great customer service.
Customer seevice - msgret03
It is always easy to get a appointment and when you get there they get your vehicle right in. They explain everything and go out of there way to do what is right.
Very pleasurable experience - rzegers68
I visited Heatland Chrysler Dodge Jeep Ram on November 11, 2019. It was a bitter cold day. I was met at the door and helped in out of the cold. I was assisted by Dru who was Proffessional and very knowledgeable. We test drove a 2020 Cherokee and she was very helpful explaining all the features of the vehicle was equipped with such as heated seats and steering wheel, Sirius radio and the four wheel drive feature.
After returning to the dealership, she worked to get me all the discounts and specials offered to me such as the veterans discount. I ended up purchasing the Cherokee. and am very pleased with it.
finally - James D
I have stopped at Auffenberg motors for years. I have never purchased anything from the dealership because of the sorry approach and gloomy attitude I received when I did stop. But now is different. There has been a complete change of attitude and atmosphere in the dealership. I met the new GM that actually lived in Alaska for some time. Great stories and great attitude. Very refreshing from the previous managers that were there. The good ole boy club gets old after a while. Stop by and see Ryan and his new crew. New Service manager, New Parts Manager, New office manager and last but assuredly not least a New Business manager and his name is ACTUALLY Ricky Bobby!!
Great new team-----
Get some advertising out there Ryan!!! People need to know you are there!!
best dealership i have been too - m5020
Save your time & money and just go deal with Andy at Bryant Motors, The best experience ive had buying a car. Andy found a new jeep for me because he didnt have exactly the one i was wanting on the lot. Got the jeep in the next day and i headed there. The jeep was exactly what he said and was already detailed and ready to go when i arrived, They looked over my trade in and we got a deal done, went through financing with Pam and was doing a walk through and back on the road in about 45 minutes. I will never waste my time going other places and will be back there for any future purchases i have!
Thank You Car City - Jason Crist
I have always heard good things about Car City and now we are so thankful for you guys. My daughter was the winner of the beautiful Dodge Avenger that was given away for the I'm a Safe Driver program. This was the most amazing thing that has ever happened for us. You guys just made yesterday the best day of her life.
Super Happy - mrhuyser
Everyone was very professional and helpful. All the way from looking for the right truck to walking me through the new features in these trucks. I cannot say enough about how good they treated me. Will definately be coming back.
Outstanding customer service - AshleyJ
Just wanted to say thank you to Josh. He really helped me out and answered any and all of my questions when I dropped in the other day. He was pleasant to talk with and had a lot of knowledge about the potential vehicles I am interested in. Will definitely be back. Thanks for all your help.
Great Experience - DillyDillyD
Came in to purchase a pre-owned van. I had a wonderful experience. NO PRESSURE! The staff was kind and got me an AMAZING deal!
Great customer service! - Aliciab
We bought two new Fiats and Jonathan at Bayrid did a great job helping us find exactly what we wanted. Great customer service. Definitely will be going back!
Good Experience - champ9
I had a good experience. Jack Fleming was awesome in helping me get into a new vehicle it was just what I wanted.
Thank you Jack!
I appreciated the chance to look and not be pushed into a... - Josh P
I appreciated the chance to look and not be pushed into a particular vehicle. Lori was terrific and made every effort to make me feel welcomed and appreciated
Great service!! Provided us with great detail and sales... - Sam
Great service!! Provided us with great detail and sales on the Jeep!! Very nice and couldn’t ask for anything better! Will definitely be back and recommend!
i m satisfied with every thing. they did a great job and... - martin-ms
i m satisfied with every thing. they did a great job and was very pleasent.
alwys friendly and professionl. thnk u
i am happy with getting my car competwdvso quickly.
Sales people are great, Service Department is horrible. - tacoma razorback
Brandon in sales goes out of his way to make sure your are completely taken care of in sales, however it ends there. My recent experience with the service dept was a complete nightmare. I took my truck in for some minor repairs and only 1 was rectified out of 4. I asked for my headlights to be aimed properly, the tech came back saying I had auto leveling headlights, which I don't, I have LED headlights with the auto off and on feature, not auto adjusting!! The truck was also purchased with a 2" Mopar level kit installed by the dealer which the tech said he couldn't do it because it wasn't at proper ride height. Hello, that's why I had the dealer do the level kit before I purchased the truck and have all warranty issues covered. As I was traveling at night people were turning their mirrors and blocking their side mirror with their hands. This is how I knew the headlights were out and needed aimed. (strike 1). The next issue was a loud noise in the front right suspension, it sounds like a wheel bearing or strut is defective. Again I had a level kit installed by the dealer before I purchased the truck for warranty issues. Tech said cannot duplicate the issue, by the way, I took the acting service mgr. for a ride and pointed it out, they said definitely a strut issue / shock. (strike #2). The following issue pissed me off to no end. The active air deflector in the front has a broken bracket and was hanging down by the wire. I took the air deflector assy off due to it being held on by 4 bolts and hanging by the wiring harness, then put in the rear of my truck. I informed the "acting service mgr" and she wrote up stating the deflector was in the rear of the truck. The tech comes back and says it hit something and was broke off. Now I just informed them I took it off due to it hanging from the wire on the drivers side motor. So that didn't get repaired and they accused me of breaking it. Now mind you this deploys at 35 / 38 mph don't you think there would damage to the front end if I hit something, which there isn't 1 scratch ding....on the truck, front deflector, or bumper. (strike 3) Now 1 thing they almost done properly was a/c malfunctioning. It is a known issue (check the dodge ram forum / internet for these gen 5 2019 rams being shipped out of the factory without enough Freon. This in turns affects the cooling of the a/c unit. I asked for my a/c to be recharged which did not happen. In turn they replaced the WHOLE a/c compressor stating it had a leak. Now I will tell you I'm also a service manager and know the difference in a compressor leak and low Freon, the unit was still getting cold, just not below 55 degrees. I do not recommend the service department here unless you are dealing with Hadden on Saturday for an oil change only, or Brandon in sales. Buy it from Brandon and have it serviced somewhere else?? All I can say if you had your vehicle serviced there by a tech with the 1st initial of T last initial K. you did not get a qualified tech looking / repairing your vehicle. What this so called tech didn't realize, I was in the process of spending 30 to 40k there for my daughter a new Jeep.
Funnest time with Melinda!! - Lindsey
Had the funnest time buying a car with Melinda Renfro- she made me feel like family! She turned a typically dreadful situation with a car sales person into the funnest time I have ever had with a car sales person. She was patient NOT pushy and was truly HONEST with me which you also don’t get! I would recommend any person looking for a car that has dealt with those typical car salesmen to go to Melinda her personality is amazing and hard to find in car retail.
Great Experience - Ck63028
Tony and everyone at the dealership was great to work with. The process was quick and easy and they had the truck ready to go at delivery...even with a couple added accessories. Thank you!
Vary good car buying experience - PHILIP Parham
My salesmen was so personal over the phone and gave me such a great deal I drove 2.5 hrs to buy the car I purchased, Chuck Fleming was my salesmen and he was great he did an excellent job that my next purchase will be through him and it will be worth the 2.5 he drive chuck keep up with the good work
Excellent customer service! - Sfarr
This is the first time I have had a dealership give me a loaner while servicing my vehicle. Not only did I get loaner, but the service dept. manager picked up my vehicle and dropped the loaner off at my house so I did not have to bring my Ram in for the repairs needed.
We will definitely be doing our business with them from now on and recommend them to everyone!
Glad they are back. - jwcapos
Went to turn in our lease and found out they where closed however reopening soon under new ownership. We have purchased many vehicles here since 1989. We continually have had exceptional service. Glad to see all of the familiar faces still working.
Great experience all around! Nice, friendly, honest team... - Erin Hale
Great experience all around! Nice, friendly, honest team of people. Worked directly with Jason Carr and Paul Levin. Felt valued and not taken advantage of for the first time ever. Look forward to doing business again in the future.
Car buying made easy and pleasant. - Charlie Schaeffer
I recently purchased a 2019 Dodge Grand Caravan at Capital Chrysler and Levi Slate and Jeff Simmons made my purchase a pleasant experience. I recommend them to anyone that is in the market for a vehicle. Thank you!
Horible experance - Willis
These people are 100% on top of things when your looking but not once you have purchased. Careful purchasing anything here. You will have no support and won't even get all that was promised (Still not seen that owners manual). Bought from them 5 weeks ago and have less that one week of that where I was able to drive the car. Already have a bill above 2k for the repairs. I rate these guys like I would many of the used car lots. I won't say all of the used lots however because I have met many that were very good people to work with. Just be careful if you do find yourself having to deal with these guys. Don't assume because they are a new dealer that they will be there for you or you may find yourself learning a hard lesson.
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