Great Service First time buyer - WMcDaniels43
Very informative and willing to work with you and answer all questions. I would recommend Kyle Garcia to anyone. Makes you feel at home and comfortable too
Top Reviewed Specialists At This Dealership
New Car Internet Sales Manager
New Car Internet Manager
Director of Corporate Partnerships
Usual Exceptional Service - Happy Customer
Even without a scheduled appointment, service was prompt and efficient. Advisor was pleasant, informed and very helpful. Also appreciate the email coupons for cost saving.
Exceptional Customer Service - Fran A
I recently took my granddaughter to Mungenast Honda car shopping. I first called Candace Chelist to see what was available in our price range. Candace was prepared when we arrived with all documentation on the car we would be looking at. She explained everything in detail, and answered all our questions honestly. From previous experience, I chose Candace and Mungenast because of their upfront approach to car shopping. Candace is great to work with.
Additionally, Jessica Mungemnast was extremely helpful, working to get approval for the loan. These two women are exceptional. It is a good feeling to leave a car dealership and feel as confident as we did with our purchase.
Thanks to Candace, Jessica and Mungenast, I highly recommend this dealership.
Internet Sales & Leasing Consultant
Sales & Leasing Consultant
Gold Master Sales & Leasing Consultant
Outstanding service - JacobColeThomas
TJ and the rest of the Honda service crew are always outstanding. They are always able to schedule an appointment when convenient and get the work done quickly, correctly, and affordably. Even though I work at a different car dealership I still bring my Accord to TJ for service.
Sales and Leasing Professional
Customer Experience Specialist
Awesome service, had appointment for oil change - CSWALLER5606
Polite and courteous service, didn't have to sit and wait very long at all for oil change. Very professional, I will return to this Honda business for my car needs
Sales & Leasing Consultant
Great Experience - Scott
Entire team was friendly and willing to work with me to strike a deal. I would recommend the experience to any body looking to purchase a new Honda.
Satisfied customer - Joe
Brad explained what was being done. Follow-up phone calls to keep me informed. The car was delivered on time with no surprises.
Both shuttle drivers were courteous and friendly.
Could've been a little faster process. - Dilley Jr
Only problems I've had with my car is the tpms, and the service on the car has been great every time I came in to get it looked at. They all have good attitudes when trying to figure out what they can do to help every customer.
First scheduled maintenance for my 2018 Pilot - PurpleanneRN80
Staff was friendly, offered suggestions for where to get windows tinted. Took a bit over an hour for oil change & tire rotation. Documented tire pressures as 32 but on internal tire gauge it read 27-28. Don’t know which to trust. This is my only complaint/concern.
dedicated flexible staff & excellent pricing - GreenSparkleCRV
Straight forward sales & financing experience was the best of multiple dealership experiences. As my husband & I are experienced in directing loan & sales teams I am easily annoyed by scripted responses and number shifting games. This is the only place it did not occur. THANK YOU all for respecting our time off with your direct approach. The specific color request was obtained within a couple days. The finance person stayed late to complete the transaction while apologizing for us waiting even though it wasn't our turn in line. The sales person was "an open helpful book" both knowledgeable & SINCERELY cared. While in the waiting room, noticed the a car cleaner searching in/outside to verify with the sales people the sold vehicles were prepped prior to leaving. Seriously impressive team work. The sale in front of ours had changed their color choice after the paperwork was complete. The patient team had been servicing this customer for a full day of negotiations & changes without missing a step or an attitude. The lady left after closing time with a huge a smile on her face. We will certainly recommend to everyone. Thank you for making a major task purchase pleasant. The front desk clerk was also my favorite. My only issue is, lacking paper work with names.. the only person I recognize for this survey is the receptionist.
Worst Experience Ever - Newannsy
Would never go back and wouldn’t recommend roper Honda to any of my family or friends. (This is lengthy but if you care to hear the truth of our experience then read till the end.)
• Have a 2014 Pilot that I bought from Roper and the paint on the top roof starting falling off in sheets. (About 1’ by 2’)
• Brought it in to Honda and they sent us to their body shop. The body shop manager said it was faulty paint and filed a claim with Honda. They came back and only offered to pay for half the cost (if it was faulty paint, why would we have to pay for any of it to be repaired??)
• took it to the body shop to have I repainted, got a call about a week later that it was finished. Took off work early have my mom haul me to Joplin (1 hour each way) to pick up my car and when I looked at my car, the first thing I noticed was (2) 1 1/2 inch scratches down to the metal on my driver side door as well as a dent about 2’ long on my drivers side door. When I told them, they went back to look at the pictures they took when I dropped it off to make sure it wasn’t there and of course it wasn’t. So I had to leave my car there again to have the dent and scratches they put in it fixed. I asked about a loaner car so I would have something to drive while waiting and they said they didn’t have loaner cars. I started to complain a little and then they told me they would set me up in a rental car.
•Took off early from work again and made the hour drive to Joplin to pick up my car 3-4 days later. When I got there everything looked fine so I paid the $585 that I owed for the paint job and then went to move my stuff over from the rental car to my car, and when I went to open the rear driver side door, it wouldn’t open from the outside or the inside! I went to find someone inside quick because it was closing time and he came out and tried to open it and couldn’t either, so he said I would need to leave it again and they would get to it next week! At this point, my patience with Roper Honda had ran out and I asked to speak to the manager. We went inside and found “Kelly” the manager, told him the situation and he found someone to come out and fix it. That guy got the door open temporarily so they told me to go return my rental and when I got back they would have it fixed. I noticed a layer of white dust/dirt all over my leather seats in the back and asked if they would please wipe that down. Must have been paint dust or something. Their reply was “oh yea, that should have already been cleaned up!” I didn’t get so much as a sorry from the manager “Kelly” after knowing all we had been through previously.
• My husband called Roper Honda the next day and explained everything and how unhappy we were and the “New car sales manager” told him that it didn’t sound like the “Kelly” he knew but he would call on Monday and talk to him about it and call us back. It’s been a week and we haven’t heard a word back from Roper.
• I got a Call from Roper Honda service dept Thursday 11/15/18 about a recall on the passenger airbag that they missed while my vehicle was in (not surprising) so I proceeded to explain to him what all had transpired. He was apologetic, took notes, and said he would tell the service manager and someone should be calling me back - still haven’t ever heard a word back from Honda.
•Just a side note: when we Bought the 2014 Honda Pilot in April of 2015, It was more than my husband and I were wanting to spend but we were swayed by their lifetime power train warranty and were told the ONLY thing we would have to do to keep it active is make sure we always brought it in for routine oil changes. In the first year we were called to bring it in for routine yearly maintenance with a price tag of $800-900 dollars. It was only then that we were told this also had to be done yearly to keep the warranty active. :(
Roper Honda = Poor Quality, Terrible Customer Service, Poor Managment, Worst dealership in the 4states
Just looking and no pressure - BDinMO
I was just looking at two models of Honda. I know I want a Honda but I'm not ready to buy right this moment. Tom was the perfect salesman. Very knowledgeable, very attentive while I was talking and showed me the exact make and models I wanted to see with no pressure to upgrade to something fancier. I told him that I wasn't looking to buy for a while and Tom -- without any pressure -- shared information about the dealership's current "sales" on the cars I test drove. I left with his card and will definitely call Tom when I'm ready to buy in a few months.
Love my Civic! - Jules
The staff at Cape Honda is fantastic! I bought my Pilot two years ago from Curt. I wanted to replace my other vehicle so I contacted Curt again to purchase the Civic. Professional, courteous, and efficient is how I would describe the entire staff.
Wonderful staff, price and overall experience - Katman
This review is for the sales department-
I live in St Louis and had been looking for the right car for a while. I found the perfect 2013 Subaru Forester on LSH’s website and put the car on hold after talking to Leslie. She was very helpful and made the process easy.
I flew into KC and picked up the car yesterday. Austen and Darryl helped me to close the sale. They had already detailed the car and prepared paperwork before I arrived. All I had to do was test drive, talk about financing/warranties and sign. The paperwork didn’t take long, they made sure I was 100% comfortable with everything, patiently answered all of the questions I had, (I’m not very knowledgeable about cars and likely asked some stupid questions!) and had me out the door in about two hours. It was not the all day, stressful situation I’ve learned to expect from other dealerships!
This was definitely the best experience I’ve had buying a car. The entire staff seemed very friendly and professional. I would highly recommend going to them!
Dealership response to my review - Ken 42
As requested I contacted G M Allen Masengill who addressed and resolved my concerns in a manner expected from a great dealership. Service Director Jeff Lind said he would look into why some issues had slipped through.
Pre-Owned Sales Professional
Mungenast St. Louis Honda
New & Pre Owned Sales Professional
New & Pre-Owned Sales Professional