Fair, Fast and Efficient - Martha123
We received first class treatment from Kevin Hall and every person that followed. We felt we were listened too, treated fairly and walked away with the car we wanted at a reasonable price. We are very happy! Love that we have dealers like this in North County! Sam Martin and Michael Minner were great too!
Top Reviewed Specialists At This Dealership
New Car Internet Manager
New & Pre-Owned Sales Professional
New Car Sales Professional
Great service - Cookie T
Jason is respectful, polite and very helpful, explains everything I need to know. Not to mention... It is not everyday that you find a service adviser who cares enough to work with you on time and money when your job is calling & the warranty runs out. I have never felt taken advantage of with Jason. He provides me with suggestions & possible time frames on repairs but is never pushy with me. For a change, I don't feel anxiety when checking my car in to the service dept. Thanks Jason!
My 4th Honda from Mungenast - TelegraphGuy
I have been a customer of Mungenast since I bought my first Honda CRV in 2002. I have since bought a 2004 Civic, a 2013 CRV, and a 2017 Pilot (last year). They have treated me like gold every time I have come in and for any service related issues that have arisen after the purchase. Gina Bommarito was a terrific salesperson when we bought our 2017 Pilot and I would highly recommend her. It was a no pressure experience and she was attentive and listened to our needs and made sure we were satisfied. Can't say enough good things about Mungenast!
Sales & Leasing Consultant
Gold Master Sales & Leasing Consultant
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Exceeded all expectations - MidMoJoe
I'm a worry wart about things I can't control. After research you can't control much of the car buying process. Trent made the process so easy and I never felt like I didn't understand anything that was happening. I have a dealership in my hometown but bought my Honda from Trent simply because he was so easy to work with. He was the prefect combination of personable and professional. Re-reading these positive reviews I can only say that they are accurate and I agree. We did all this in less time that it took to upgrade our phones. I have no reservations recommending Trent and Columbia Honda to friends and family. Even if there is a closer dealership I recommended checking with Trent first. Thanks Trent! Game of Thrones fans, Trent is the.. King in the North!
Customer Experience Specialist
Sales and Leasing Professional
Ease of buying - tvaughan4
This dealership is extremely easy to deal with. They shot me a fair price, dealer traded for the car within a day, cleaned it up and I drove up and bought it.
Sales & Leasing Consultant
Excellent customer service - Fishing Guy
We had THE perfect sales experience at Don Wessel Honda. Our salesperson, Justin, was VERY courteous & Knowledgeable about the car we were interested in. He made the whole precess very smooth & easy. Pat, the finance person, was very quick and there was NO high pressure sales to purchase add-on features like we've experienced at other dealers. David, the "tech guy", was extremely patient & focused on making sure we understood everything we could about all of the high-tech features on our new car. We will definitely return to Don Wessel and will recommend to our friends.
Sales and service teams are excellent! - Tiffani
Salesman, Aaron, was helpful and knowledgeable without any pressure to buy. We'll find him again when it's time for a new car!
The service department is also wonderful. They were extremely patient as we took some time to decide what to do about needing a costly repair.
"Positive experience" - linda02
We knew what we were looking for in a new car and with excellent help from Terry Hupp, we got it! If you're looking for a new or used vehicle, we recommend going to Rolling Hills in St. Joseph. They have a large selection of both plus a nice staff. If you're looking for a friendly, energetic and knowledgeable salesman, ask for Terry Hupp.
Book Your Appointment Early - Jessica Loh
Called on Thursday 7/5/18 for an A13 routine maintenance and the earliest available appointment was Monday 7/9/18 afternoon. Makes me wonder if I can look to Jay Wolfe if something unexpectedly turned up and how long it would take for me to get my vehicle back up and running smoothly.
Enjoyable Car Buying Experience - TerryTGoff
Danny Davis was a Most excellent salesman. He was funny, very personable and most of all he was knowledgeable of his product. Our sale was actually a slam dunk for him but he never took that for granted and he was able to answer all our questions. It was an enjoyable experience for both me and my wife.
VERY GOOD VISIT1 - Numbersgal
I ran upon a concrete barrier in a parking lot that had rebar sticking out the top. I didn't realize my vehicle was that low. When I backed it off I pulled the front bumper and some of the lining underneath loose. I placed a telephone call from home and left a message. I needed to go to work the following day, so my daughter followed me to Cape Girardeau Honda and without an appointment I went in. The fellow at the desk was very nice and said they would fix it for me. He called me at work a few hours later and let me know the car was finished. I asked them to do a three year check while it was there. When I got there I got an itemized statement showing what had been done and was surprised because it seemed very reasonable. I also had asked about the tread on my tires (I am a widow) and know very little about tires or automobile repairs. He let me know that my tires were still in very good condition. I appreciate an honest workman because there are a couple of places that would have made me feel like I needed new tires immediately. I appreciate Cape Girardeau Honda, because my Sonata has given me very good service and so has the company when I have a need. By the way, I did receive a telephone call regarding the message I left the previous evening and let me know that I could go ahead and bring it up. I let him know it was already there. Thanks again for the very pleasant visit.
Bought CRV - Wewantashrubbery
Had four dealerships to choose from. Passed by three on way to West County Honda. Why? Unresponsive requests for information on price or just to call back. When you leave a message and they don't call you back within 2 hours (within business hours on a weekday). West County Honda called back and had a lower priced offer on the base model we were looking for.
Dead on arrival (three times). - Ala
My Civic was towed to this location because I could not start the car. I was told that the battery needed recharging because the map light was left on causing it to go dead. I was surprised to hear it because the car is used only by me and only to get to and from work. I never use the map light. The service advisor, Tom, called me saying that the car is ready to be picked up. He spoke so fast that I had to stop him to make sure that I ask for the headlights to be polished, he sounded surprised, but agreed to do so. My impression was that the service department was very busy. The next day I picked up my Civic, drove fine for 2 weeks. At the second week I could not start it again. I got the jump start at work and drove off on the highway, Stopped at the gas station and could not start the car again. Walked to the service shop nearby and got help, jump started my Civic and drove it to that service to have the car checked. My battery was dead again. They recharged it and showed me the reading. It met the normal level at the bare minimum. They advised to replace it, and I did. Never had a problem again. There were two caveats to the story: 1) the battery that was replaced was purchased from the Honda Frontenac a year earlier; 2) I decided to talk to their service about the triple letdown. It is not fun to be stranded in the car that was just serviced by the dealer. I left two messages for Tom one week apart, because he would not call back. The second time he did call. I told him about my problems with the battery. He responded that it has been a month after the service and he is not responsible for what might have happen to the car in the meantime. My correction to his timeframe was that all the unlucky events happened two weeks after the car was in their service. I suggested that perhaps instead of charging me $80 for the diagnostics, the money could have been used to purchase a new battery. He told me that he is not allowed to offer a new battery if the old one can be recharged. Then he asked me if I had the old battery (1-year old, purchased from them) and I answered that I did not have it. At this point he concluded that nothing can be done about it. I was obviously guilty of not hanging on to the malfunctioning peace of equipment. My bad. Then I asked him if he thought that they could do something better, and he denied (since it was my map light that did it). Also, he told me that if I was not satisfied, I could talk to the manager, Dan Schwegert. In the professional world that I come from the customer is not left on her own to talk to the management about the issue, but the provider of the services, and Tom was he man, should at least attempt to find out what can be done to make it right. In the end, I was left owning the problem. Thanks for your help, folks. My car will not be serviced by your team again!
Honda Odyssey - Brooke1984
I met with Eric K. several times prior to purchasing our 2018 Honda Odyssey. I was struggling to decide between the Pilot and Odyssey and on multiple occasions went to the dealership for a test drive and to compare the two vehicles. Eric was full of information and really helped me narrow down what I wanted. He is easy to communicate with and very likable. When it came time to start comparing prices amongst dealerships Eric was very honest throughout the entire process. While I ultimately did not end up purchasing from Lee's Summit Honda I would most certainly recommend them to a friend.
Not so SELECT used truck - Ken 42
A select used truck bought new and serviced at Leta had cabin air and engine air cleaners looking never changed, coolant, power stirring and brake fluid well below full, battery cables corroded this is not “SELECT “ Car fax showed it was serviced before it put on sale.
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Gold Master Certified Sales and Leasing Consultant
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