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After total frustration with another Monmouth County Audi... - vinceobfg
After total frustration with another Monmouth County Audi dealer's service, I contacted Audi Customer Support. They gave me 2 other dealers to try. I called each Dealership they provided. First took over a week to return my calls. Audi of Freehold Service Manager Rob DeAndrea called me the same day and said they would be happy to look at my car and try to solve the issue. I brought my car in to them for service. The tech spent a few hours diagnosing the problem and found it. We had to wait a week for a part from Germany but John Lazzaro my service advisor keep in contact with me and kept my updated. He gave me an estimated cost for the job and it came in at that exact price. The car is now running great and I am thankful for Audi of Freehold. I would never go to another Audi Dealer as this was an Exceptional Service Experience. Great People!!!
Top Reviewed Service Specialists At This Dealership
Audi Service Consultant
Great and friendly service. I discovered an issue with... - James
Great and friendly service. I discovered an issue with the A/C at pick up and they took care of it right away. I will use them again
Every time I come to this dealership I always feel... - LA
Every time I come to this dealership I always feel welcomed. People here are very helpful and friendly. Place looks really nice. I had a fun experience buying my car here. i enjoyed every time I get it serviced here as well.
Best in town very nice customer service Very... - quang_803
Best in town very nice customer service
Very professional workers
Super helpful. Great service from start to finish.... - DEVINKATZSAWYER
Super helpful. Great service from start to finish. Friendly and willing to work with their customers to achieve the desired results. I have no complaints, only praise.
Been a customer for almost 10 years and had a service... - Swagner
Been a customer for almost 10 years and had a service recently. I rarely write reviews but will take time to do it if service is exceptional. Was very satisfied with service team fixing my rear view mirror without having to spend a fortune on a new one. Thanks guys and to Tam for helping me.
VW Service Consultant
Orlando was the best very professional and caring - joe
Great experience. Orlando was totally on the ball, gave great advice and was very professional. I will be back to service my vehicle at DCH
Purchased 3 cars from them in 2020 (5 overall since... - andrew.schalberg
Purchased 3 cars from them in 2020 (5 overall since 2014)...got loaner while getting oil change in November and drove it a total of 16 miles...they charged my cc $3.80 for 2 gallons of gas without authorization....explained after 2 months of inquiry they had to "top-off" fuel...so in essence they lost a very good customer for $4....duh! Hope Jeff the sales guy is happy with that decision!
Aaron King was very professional and responsive. I could... - KKCANDOIT
Aaron King was very professional and responsive. I could not have asked for a better service experience. Thanks to Aaron and the entire Paul Miller Audi Team in Parsippany, NJ.
Service was done quickly and my service advisor Chris was... - Bill_bogan
Service was done quickly and my service advisor Chris was very polite and easy to work with. Was able to bring my car for a next day appointment.
Took three visits just to do a simple oil change. First... - Tanya
Took three visits just to do a simple oil change. First time they underfilled it. Second time they overfilled it. Really? Three visits to change your oil?
Jeff Romano Service Writer at Jack Daniels Audi is the... - Scott D.
Jeff Romano Service Writer at Jack Daniels Audi is the BEST. Am with Jack Daniels Audi over 12 years, Mr Romano is one of the reasons. Never a Problem scheduling, keeps you updated on the progress of your car. A good service writer knows what mechanic to give your car to depending on its issues. That's what makes Mr Romano very good. Plus they have very good Audi mechanics.
Service is a big issue with customers having a friendly service team and honest service team is very bigger customer issue. Than you put in a Very Good Service Writer Mr Romano.
Keeps me coming back to Jack Daniels Audi
An absolutely awful experience. After being quoted what... - j878
An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing.
While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.
We always get our oil changes, recalls and misc repairs... - ACarFamily
We always get our oil changes, recalls and misc repairs done at Town Audi. They are professional and always helpful. We live in Englewood and it was conveniently located a few minutes away.
rude customer service, long long wait - crazyaudi
I recently did my 30K service at Mendham Audi. I made an appointment at 9:00am. I dropped my car there on time & asked roughly how long the car service will last, was told it would take ~ 1.5 hours. We came back after 2.5 hours & was told my car was not ready & we have come back again. The customer service people were very rude & blamed us for communication problems. It is just a lube job, what kind of fine communication do you need?
Always great service!! - MaryK
Thank you Rob for another great service experience! This dealership makes it easy for me to find time to get this done. I'm provided with a loaner car while my car is being serviced. I receive a call when my car is ready and if there are any additional details I need to know. When I pick up my car, it is washed and ready to go. Thanks again for your help! I highly recommend this dealership!
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
In New Jersey
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