1,111 New Jersey Used Car Dealers

So, let me tell you about these guys, the Hyundai - rod.williams

So, let me tell you about these guys, the Hyundai dealership service department in Flemington, NJ and my experience with Hyundai USA. I shared an earlier service review on Google which I'll soon be updating there as well. In short, I'm an 11-year Hyundai owner of 2 vehicles (2014 Santa Fe Sport 2.0T & 2021 Kona). The Santa Fe's driver door latch broke making it impossible to open the door (automatic lock worked but the door latch wouldn't engage). Took it to Fred Beans and they said they'd have to order the part, and the repait would be around $650. Brought it back 3 days later for service and I received a call that they couldn't get the door open to get to the latch. Here's the 1st kicker: They said they would have to damage the door panel to open the door to get to the latch, and that the entire repair would COST ME over $2800!! I explained that if they broke a part attempting to fix anything else on the car, that I wouldn't be charged for it, but they told me this was somehow different. The service tech even said that he had done me a favor by not charging me a diagnostic fee of $199, even though they didn't do a disgnostic because I told them what the problem was. I declined their service, took my car, and contacted Hyundai USA hoping to get a more reasonable resolution. The 2nd kicker: When Fred Beans Service returned my car, they left a part in the center cupholder and broke my automatic door latch! I took it back and was told that the lock broke while they were trying to get the door opened, and that the part was left out because they thought I was going to let them fix the door. Notice, I found these two issues on my own, and they refused to fix the power lock that they broke saying that it would be part of the overall door repair. Kicker 3: I took my car to a body shop and they showed me where the door panel had been damaged by Fred Beans service department when they attempted to get the door opened. I took a picture, and then asked them to fix the door latch. They opened the door and repaired the latch and the lock for $648! Kicker 4: Hyundai USA provided no solution either after two weeks of no contact, when I finally followed up with them! Kicker 5: Fred Beans Hyundai of Flemington is STILL sending me email "reminders" that I didn't have that $2800 service performed and that I need to schedule it. Someone representing as the owner responded to my Google review, acknowledging the problem and suggesting that I contact the service manager again. Why would I do that unless they are going to repair the damage done to my door and reimburse me for the repair?!?

Helpful, sweet and knowledgeable. - hank5263

Helpful, sweet and knowledgeable. I felt important and respected. I will definitely be back soon to check out the newer models.

Do not go here. - annettec

Do not go here. I brought my car in when the EPC light came on, thinking VW would be a better choice than my trusted mechanic—big mistake. I was told I needed certain repairs, paid $1,800, and drove off the lot. The very next day the same issue came back. When I brought it back, I was told it didn’t make sense to fix my car because of all the other repairs it needed. Why wasn’t I told that before spending $1,800? There was no conversation that the fix probably wouldn’t won't be worth it until I brought it back in. They said I could apply the $1,800 toward a new vehicle, but days passed with poor communication, and it didn’t seem like my “credit” made any real difference in pricing. It felt like a way to wash their hands of the problem. When I declined to purchase a car, I spent nearly two weeks trying to reach the service manager, Lewis—leaving multiple voicemails and being told he’d call me back, which never happened. I left over 7 voicemails and messages to Lewis. I even called the general manager, who claimed I hadn’t left a message. It wasn’t until I threatened to report the issue to the state that I finally got a call, only to be told there was no way I’d get a refund while them just protecting themselves. I should have stayed with my local mechanic, Northeast Auto, who has always been transparent—something this dealership failed to provide. If you want poor communication from most staff including management, zero accountability, and no transparency, go here. If you want honesty, respect, and care, go somewhere else. I will say that Stu from the service team was helpful in getting me into loaners and responding in a timely manner—kudos to him for actually showing care. Maybe management could learn from him.

Second day on the job, Ken Webber (together with Steve, - kjell.e.strande@gmail.com

Second day on the job, Ken Webber (together with Steve, Rod, Robert and Sabir) was most helpful in purchasing my used 2021 Nissan Rogue SV. They were all friendly and courteous.

I was there for a oil change I had made a appointment my - Beatrice

I was there for a oil change I had made a appointment my appointment was for 1:30 pm on January 24,2026 one of the guy that attended me was new so angel finished helping me with everything else from the beginning to the time I left.. thank you angel

I saw my car on line after doing 3 months of research. - SHELLY

I saw my car on line after doing 3 months of research.. I kept returning to see if it was available so decided to check it out. I live 2 1/2 hours away but it was worth the trip. I bought my beautiful Audi in FEB.26.and even though I heard that the dealership added to the price.I was satisfied. They did add for tax and other reasons but at the end of the day I got my beautiful, mint condition 2024 A4 for 1/2 the price of new! I went to see the car and it was outside ready to test drive. Tony was my salesperson .He was patent and answered all our questions.. He was very nice to deal with. The dealership is a treat to see. They only sell up scale pre owned cars. The showroom was filled with SPARKLING amazing cars.. I LOVE My CAR!!! If you go there ask for TONY and tell him SHELLY says HI!!!

Had a great experience here. - Jr9940

Had a great experience here. Service took care of my car and left it riding smoothly. Will return!

Andy Soltis is an excellent salesman. - bbrusco27

Andy Soltis is an excellent salesman. He is thorough, well informed about the product and is most professional. He also has patience talking to an older customer who is not familiar with the latest technical features. He is certainly a true asset for Paramus and you can be sure any customer will be treated with utmost respect

I bought a used mazda from this dealer. - tknowlton88

I bought a used mazda from this dealer. The car had been in an accident which they should have noticed (a mazda dealer later identified it). I was told I would be contacted by service and by Vlad (the manager) multiple times but have never been contacted by either. Vlad noted three weeks ago he would look into this but no word from him. Be careful. They do not follow through.

I just purchased my 6th vehicle From Buhler, 2026 Ram - wallyc

I just purchased my 6th vehicle From Buhler, 2026 Ram 1500 Hemi Big Horn. Dan Gall and sales staff a great.

I’ve bought three Toyotas from three different - Djt008

I’ve bought three Toyotas from three different dealerships(Crestmont in Pompton Plains and Paul Miller in West Caldwell), and this was by far the wierdest experience of the three. Compared to the other two dealerships, so many things could have gone better. If you don’t feel like reading this, tl;dr avoid this dealership if you can. The lack of attention to detail forces the consumer to be extra attentive, and if something is missed, it might end up costing you. Let’s start at the beginning. When I walked into the dealership to buy a car, I couldn’t tell you who the person who sold my car to me was. I didn’t get a card, and when asked later when I went to pick up the car that I wanted, they asked me how the salesperson was. I had no idea there was nothing to identify them to me. Additionally, the Carfax on the car indicated that there were 45,000 miles on the car that I wanted. I asked them via email to confirm that they did. So I was a bit surprised when there were 47,000 miles on the car when I went to test drive it, and no one knew. Chalking that up to a clerical error, I agreed to consider purchasing the car the same day of the test drive. That’s when the salesperson told me that the price was $1000 higher than the advertised price because, according to the fine print, “I didn’t buy a car within the last six months from that dealership.” I was going to consider other cars at other places until he lowered the price. It’s just something to watch out for. When the paperwork was being filled out by the finance people, the original odometer printout said 45,000 miles and change. If I hadn’t caught that and had them re-print the paperwork, it would have looked like somebody took over a 1000-mile trip on the car after I signed the paperwork as I took delivery of the car on March 7. Again something to look out for. I wish I could say that it was just my experience, but since they didn’t call to ask what time I was thinking to pick up the car like it had been done at other dealerships. It wasn’t ready and needed to be detailed, so I waited for two hours. During that time, a woman called, and the desk answered it on speaker. Because I could hear the conversation, I heard that the caller was upset that she got a bill for a car that two weeks ago she had agreed to trade into the dealership with the dealership paying off the loan. She was very upset that she got a bill and didn’t know what to do. While the call shouldnt have been ansewred on speaker it does seem to indicate that my experience may not be unique with the dealership. If you buy a car here make sure that everything is explained to you. When I finally got the car released to me, I noticed that there were a couple of scratches on it that I didn’t notice during the test drive because they were on the passanger side and on the hood. When I asked about the scratches, the salesperson said, “Well, you had looked at them, and I had said no, I didn’t because of where the car was parked.” He said that they were old. The car is a certified preowned vehicle. It’s surprising that a dealership would let old scratches, especially minor ones, remain on a vehicle because it’s an easy fix, and that’s never happened at the other two dealerships. Route 22 Toyota said they would fix it, but I’m not hopeful about that. And happy to post an update if they do. But at every turn, it seemed like I was being misled. At the other two dealerships, they gave me the car with a full tank of gas, which I didn’t get here, but maybe the policy changed. Like I said, I bought the car because it’s a CPO with the features that I wanted, but given how many details were missed, I wouldn’t be surprised if everything went wrong as soon as the CPO warranty ran out. So while I would buy another Toyota, I would definitely not buy it here. I suggest you look elsewhere if you can.

I came to this dealership with full intention of - uriel ramos

I came to this dealership with full intention of purchasing a brand-new 2026 Dodge Durango Hellcat Jailbreak and approached the process respectfully and prepared. I have an 830+ credit score and brought a $15,000 down payment, and I’m well aware of how auto financing works—APR, lender approvals, and front-end/back-end products. Unfortunately, my experience was extremely disappointing. After working with a salesman named Leon, I was met with dismissive and unprofessional behavior from other staff members, including a sales manager who became visibly frustrated when I asked informed questions about the deal structure. Most concerning was the refusal to provide transparency regarding lender approvals. I was not shown which banks were contacted, what APRs were offered, or any proof of the financing terms being presented. As a buyer, especially one who is qualified, this level of opacity is unacceptable. The overall experience felt misleading and lacked professionalism. Transparency is a basic expectation in a financial transaction of this size, and it was not met here. This was not the level of service I expected, especially as a Veteran. I would strongly advise future buyers to request full documentation of lender approvals and carefully review all terms before proceeding with this dealership.

We had a great experience with Bridge Auto Group on - Bgo2u55

We had a great experience with Bridge Auto Group on December 10, 2024 especially with our sales man Bob Weiner. He did not over sell the car we purchased, he allowed the car to speak for itself. He was patient, warm and we thought he did an excellent job with the whole buying a used car experience. We would definitely recommend Bob and this dealership to others.

This is for service who kept my truck for 5 weeks and - RGSJEEP

This is for service who kept my truck for 5 weeks and didn’t fit the issue. The second I drove out I could hear the front end clicking and the clunking in reverse. You’re a lier sir service was never complete. Never mind the steering issue on its forth visit still not fixed!! They also chipped the paint on the frame of my door. Didn’t fix that either. Major management changes and multiple employees no longer there, speaks volumes. Go somewhere else they are a hot mess.The one good person Bino is no longer there, the only one I trusted. Service manger rude, disrespectful, incompetent and lazy.

Terrible service the worst experience ever Stay away - sid459

Terrible service the worst experience ever Stay away from this company they are a rip off company it took two months to get my registration they lie to you on th phone will not return calls as promised i had to get the state involved to get my paperwork completed

Worst dealership I’ve ever done business with. - Jay

Worst dealership I’ve ever done business with. Extremely unprofessional, Terrible communication, very disorganized, very dishonest. I do hope that place closes or the people there are fired

Offered full MSRP, plus my paying for NJ State Tax and - Kurtschwing

Offered full MSRP, plus my paying for NJ State Tax and Tags…they refused my offer and insisted they would honor it only if I financed rather than if I pay cash. Why would I take on debt, that would then affect my credit rating when I can pay cash?! Worst experience in the 55 years of my buying cars since I was 16 years old. No wonder their rating is so very low.

I live in Denville and drive past Auto Spot of Mountain - Roy

I live in Denville and drive past Auto Spot of Mountain Lakes almost every day, so I finally decided to stop in and check it out. I ended up leaving with a car the same day lol The process was easy and smooth, and Rigo my guy was super helpful the whole time, Really good experience overall

We bought a 2016 mini cooper here,drove it for 4 days and - chrisslatts

We bought a 2016 mini cooper here,drove it for 4 days and it was was leaking oil to the tune of a quart per day! Normally this would be the beginning of a negative review but they had me bring it in right away and replaced a bad oil cooler gasket that day.Kevin was very apologetic and was available to answer all my questions.

Excellent overall experience! - Safetyfirst

Excellent overall experience!!! They service non Accura cars. I took my Honda Accord EXL there because there pricing is much less than others. Appointments easy to make, appt. and pricing confirmed pre visit. Facility clean, small but with very comfortable seating, complimentary refreshments available, individually wrapped. All employees friendly, nice, complimentary car wash and vaccuming. Over all Short wait time. Christopher Odgers, Service Consultant is exceptional. He was very professionally cordial, very approachable, listens attentively., patient, knowledgeable, readily answered/ explained all of my questions about present and future service needs, in a non condescending manner.

I purchased a “Certified Pre Owned” 2020 Jeep Grand - kristinmicallef

I purchased a “Certified Pre Owned” 2020 Jeep Grand Cherokee from Eric Leshin (now a Finance Manager) at Freehold Jeep last October. He has been nothing but rude since the minute I signed the papers for purchase. The car has been in the Service department six times in one year, four times for the same issue. The first time was just six days after it was purchased. Each time, the service department claimed they resolved the issue. I was not given the Certified Pre Owned checklist until I requested it when all of these issues continued to arise. Not only were the two sheets filled out in different handwritings, but there were also many line items that were noted as “Meets Stellantis Standards” when the vehicle had cosmetic and technical issues. They gave me the vehicle with no rear windshield wiper blade, did not provide a spare key and made me purchase on my own in addition, said the front brakes had at least 50% tread (had to replace after only a month), and listed that the transfer case and ABS system passed but those also had to be replaced within a few months. During one of my many trips to the service department, I was told I would have to pay a $100 deductible, which was never mentioned to me at the time of sale. Additionally, after my vehicle was towed to the dealership due to error messages and it not starting, I was told I would have to pay $925 for the replacement of two batteries. After fighting that charge, it was lowered to $185, just to have the vehicle towed back to the service department for the same issue four days later. I eventually decided to have the dealership buy the car back since they were not skilled enough to fix the issues and it was unable to be driven. Their solution was to keep the car indefinitely until they could replicate the issue I was having that caused the vehicle not to start. Most recently, the dealership had the vehicle for a month and did nothing to assist me for their incompetence. I was told I would have to pay $75/day for a loaner car when the service department is just incapable of doing quality work and fixing the problem. Additionally, they notarized my signature without me present on one of the documents for the sale of the vehicle. I ended up losing $11,000 in a year on a car that they should have taken back and refunded in full since it was clearly defective. Their main agenda is to scam customers for as much money as possible. At the time of sale, the dealership had me sign a document for the Lemon Law, stating I was covered under that law. When I reached out to the Lemon Law Department of NJ for questions, they let me know that law does not apply to Certified Pre Owned vehicles and that I would have to file a dispute with the manufacturer. My family & I reached out to Jeep Corporate multiple times, opened a case, requested updates from two different Supervisors for resolution, and were never responded to. I have never dealt with a more unprofessional group of people. The service advisor I was originally dealing with was let go in the middle of all of these issues and then I was given conflicting information with each service member I spoke to. The Service Manager, Jay DaSilva, is not helpful whatsoever. He will talk down to you and does not let you speak in conversation. I constantly had to be the one reaching out for updates on my car. The Service Director, Jon Hess, contacted me and when I replied asking for an email to discuss my concerns and issues, I was ignored. Save your time & sanity and avoid this dealership at all costs!

We've been Sussex Honda customers for over 22 years and - Jacki

We've been Sussex Honda customers for over 22 years and our experience yesterday with Danny, Service Advisor is the reason why. Danny went over and above his job description to help us out when we needed emergency help. He stepped up and helped us himself without asking for anything in return. Service like what Danny, and all the rest of the Sussex Honda folks, give every day is why we will remain customers of the Sussex Honda family!

Hello I am interested in your gold Lexus tell me a little... - melinda.becham

Hello I am interested in your gold Lexus tell me a little about the car please call me 706&69-1778 what is your phone number neither number works

Horrible service department. - mbe350

Horrible service department. Too E350 to be repaired there. I was assure by Mike car would be fixed. Almost 3 weeks with no car, 5 different occasions there and car is still not repaired. I paid them almost $1,600 to be told to take it somewhere else, they did not have proper equipment to diagnose. Stay away.

Awesome dealership to work with. - Bryan BDS

Awesome dealership to work with. I needed another long suv for myself to use for driving the kids around. They found me the perfect truck and price. Very easy transaction!

We decided to go look at the new 2025 Hyundai Tuscon on - Igor S.

We decided to go look at the new 2025 Hyundai Tuscon on the last day of the year (12-31-24) to possibly upgrade my Wife's 2020 Tuscon (53,000 miles) which has been a great reliable SUV with no major issues/expenses other than regular maintenance or wear & tear item replacement. Our plan was to go back to the Dealership who sold us our 2020, but we also included Franklin Sussex Hyundai which was closer to us. We were going to try Franklin Sussex Hyundai in 2020 but they had sold the Tuscon we wanted and had to go to the Dealership further out. Upon arriving at Franklin Sussex Hyundai, Alex (Sales Manager) dropped what he was doing to assist us and confirm the vehicle (Color Combination) was still 'In Stock'. Then, he immediately searched for an available Salesman (Solomon Deguzman) for us to go over some numbers. I've purchased many new vehicles throughout my lifetime and this is where the process often gets grueling! However, I found Solomon to be extremely pleasant from the get go which made the negotiation process very comforting while listening to our needs. I never felt pressured by him, which was huge for me due to my low threshold for patience at times like these. Solomon stayed good natured while going back & forth to present our numbers to Alex. We were able to come to a final deal without the grind a Buyer would often find with other Dealerships. This was truly one of my best experiences negotiating a new car purchase. Even, Brentt in Financing was very helpful to get us in and out. Solomon is also tech savvy with great knowledge of the vehicle itself and went out of his way to explain the nuances of the Tuscon. To make your experience as wonderful as ours was, I highly recommend you call ahead to request Solomon Deguzman (in forefront of photo) assist you with your purchase. Kudos to all the friendly people at Franklin Sussex Hyundai to get my Wife into her new vehicle!!! I'm adding an additional 5 stars *****!!!

Every time I bring my car in they damage something. - Jjtolerico

Every time I bring my car in they damage something. Stopped going there anymore and will never go there again!

I have been dealing with RC Jaguar for over 8 year and - philperry

I have been dealing with RC Jaguar for over 8 year and the level of service is outstanding. Shannon was always supportive and courteous and this has been continued under the fine stewardship of Frank Brenes and his team.

Just got back with my newly purchased car. - 1kevinoneill

Just got back with my newly purchased car. Howard Salmon was superb. He was very down to earth from the moment we first spoke. Informative and professional, no hard sell even remotely. Easiest car I ever bought, and got a very good deal. Totally satisfied. He gave you his cell number, and he said call me at any time with any questions. He was wonderfully prepared for closing. He had prepared thoroughly for a large mass of paperwork, that accompanies buying a car, and it was so easy. A brief explanation and then, "sign here, initial here.." and then on to the next document. All questions were answered, but he made it easy.......you won't regret him as your salesman. Promise.

Gurjit Singh was very responsive before, during and after - Chris

Gurjit Singh was very responsive before, during and after the transtion. He's an excellent sales person.