I’ve previously dealt with service centers in Florida - jacobflack812
I’ve previously dealt with service centers in Florida that kept my truck for two weeks without even checking it in or looking at it. The team at Joe Cooper Yukon, however, has been incredible from day one.
It’s important to remember that mistakes can happen anywhere and no one is perfect, so when reading reviews, try to look past the emotions that sometimes come from a frustrated customer. My experience here has been the exact opposite of that frustration.
I actually worked with Darcy a few years ago, and he remains the same humble, professional person who helped me then. He always makes time if I have questions or need a quick chat, and he’s incredibly personable. From Darcy, the service manager, to Lauren, my service advisor, the level of professionalism and care has been outstanding.
And the glue that really holds everything together is Don, the regional manager (if I have the title right). I came in with some concerns about my truck, and while he was 99% sure nothing was wrong, he still went above and beyond—getting me a loaner and making sure everything was checked thoroughly. He absolutely could have just reassured me and sent me on my way, but he didn’t. That gesture meant a lot and will stick with me.
And Lauren isn’t just an advisor reading from a script—she genuinely cares, and it shows. Her communication and understanding every time I brought something up made the entire experience smooth and stress-free.
Overall, this is the best service experience I’ve had, and I truly appreciate the entire team.
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