170 Pennsylvania Buick Service Centers

I am giving this rating because I was overcharged for... - mick564

I am giving this rating because I was overcharged for service. I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.

They always get my trucks in and out in a timely manner. - Chrisfisher5175

They always get my trucks in and out in a timely manner.They are great with their customer service.

Dieckhaus Buick has the best service department I have... - iamrag67

Dieckhaus Buick has the best service department I have ever dealt with . I take all of may cars there for service inluding my older antique cars. They are friendly and honest and the work is always done right the first time.

Take care of you need and easy to work with. Leave the... - jhannahs

Take care of you need and easy to work with. Leave the vehicle and it is ready when they promise. The staff if friendly and helpful

outstanding! - mikado150@

I was a Ford customer for 18.years. however, GM had better incentives And very accommodating sales force with no pressure as i use a cane and wheelchair. robert kubiak.

Excellence in service department, that’s who it’s done! - Harkinscleaning

Called Gmc service Dept & spoke to Pat Duffy about problem I was having, told me to bring in immediately dropped my suburban off & within less than an 1/2 hr. was on my way with a brand new loaner. He & Dave Malinowski took excellent care of me . That’s what customer service is all about !! I should know I myself am in the service industry. Thank you Faulkner for having people like that represent your company! Sincerely Bill H

power steering gear - China Scott

Thank you Daniel H Troutman! I had a problem with my Buick lacrosse after only 1500 miles..my car was over the 4 year warranty however you made sure I didn't have to pay that expensive bill..was definitely a defect..so glad to know there are still caring people like you in the world we live in today..because of you I will buy another Buick..your Awsome! give this man a raise.. can't thank you enough!!

(continued) The enclosures include two (2)... - SAPIENTIA

(continued)<br><br><br> The enclosures include two (2) invoices ... for reference only. Legally, my claim would be hard to prove ... especially after/when the "evidence" burned up. [The Left Front rotor had turned blue, from the heat, ... only after it cooled down four (4) hours later.] I am quite familiar with the Service Industry and I know when to trust "gut" instincts concerning "poor service" from same. I (also) do not appreciate the MIDAS treatment ... especially from Ferraro Cadillac. Because of the seriousness of the above-described incident and the near-fatal possibility, I will not be returning to Ferraro for Sales or Service. Since the damage (induced by the Ferraro Service Team) was repaired by County Auto Service, Inc., my 2001 Buick is (now) braking properly ... the way it did prior to the 18 February (2005) service.<br> <br> In closing, Craig D’Anjolell is a true gem of a salesman and one of the best representatives for the "sales" end of your business. Some customers, though, have to be sold on both sales & service. [The best (or worst) advertising has always been by word-of-mouth.] From my recent experience, I most certainly would hesitate to recommend your dealership to any new customers. <br><br><br> Yours truly,<br><br><br><br> ----------------<br><br><br><br><br><br>26 May 2005<br> <br> <br>Craig D’Anjolell<br>Ferraro Cadillac-Buick, Inc.<br>674 Baltimore Pike<br>Springfield, PA 19064-3030<br><br> Re: Invoice No. BUCS xxxxx<br><br>Dear Craig:<br><br> This is just a brief note as to why dealerships lose customers. The enclosures explain my problem involving a first encounter with the Ferraro Cadillac-Buick, Inc. Service Department. You and the rest of the Ferraro sales force are the “front line” of the business. A good portion of service revenue does not just come from warranty and standard automotive maintenance repair work. It is derived from a sale that fostered a good relationship between Dealer and Customer. Return/Repeat business is a direct result of that relationship. <br><br> On 5 May 2005, I sent – via Certified Mail – a letter (with enclosures) to Mr. Anthony Ferraro, Jr., detailing my first & last encounter with Ferraro’s Service Department. To date, I have not received a response to that letter as Mr. Ferraro, Jr. has not given me the courtesy of a reply. Not only did I eventually end up spending more than $650.00 for brake work, but I felt that my personal safety had been compromised due to the original shoddy workmanship. The shoddy workmanship is all too reminiscent of the treatment that one could expect from a second class shop! <br> <br> In closing, I will no longer be recommending Ferraro due to the above-referenced matter. It’s true that the best (or worst) advertising has always been by word-of-mouth. If you think that I’m kidding, just spend some time in the Customer Service waiting area. There is some real BS being thrown at unsuspecting souls. By the way, ... The customer is ALWAYS right!<br><br><br> Yours truly,<br><br><br><br> ------------------<br>

John is service director for a reason! Kudos! - Fred K

Service is excellent and is the reason why I stay with this dealership! First time repairs with details taken care of by the service manager.

The SUV has problems upshifting when shifting to - mark.grande

The SUV has problems upshifting when shifting to accelerate. I have to give it a lot of gas, otherwise, the car "lurches" continually. When I asked them to look into this, I was told this is normal behavior. The only time I have ever felt problems like this is when the vehicle is low on transmission fluid, and the SUV was not low. No other vehicle I have had has had problems like this. They refused to fix it, and I even bought the vehicle from them originally.

Definitely not a 5 star jeep dealership This is... - phillyjen

Definitely not a 5 star jeep dealership This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.

this car cost $8K after only 15K miles - dwjones1981

This car was purchased with only 1K milles and after 14K more miles, the oil plug fell out and the engine seized causing $8K worth of damage. Mind you I had an oil change 5 months previously and it does not take 5 months for a plug to fall out. Furthermore, the dealer refused to contact the warranty company despite my request so I had to contact them and open a case. Even after this, the warranty representatives stated that the dealer informed them that this wasn't covered and that the oil plug issue is not their. the warranty place was not told of the time lapse between services nor did they know that the research my point that the car did not notify me of any issue until the very second that the engine seized causing thousands of dollars of damage to my car without any negligence on my part. The failure of the plug after 5 months of working without a problem and the car's failure to notify me of a catastrophic engine emergency is the fault of the car and it is buick's responsibility to remedy this; but they refuse to do so. My holiday was ruined, gifts returned, and the car dealer still refused to assist me or call me to give me any updates. 14 days without a car and no call to advise the status or when it will be done. And again, the dealer and warranty people refused to help me regardless of the fault of their products. The lack of proper services will prompt me to see legal action and I will report this lack of any communication to the BBB.

I have been coming to this dealership for 6 1/2 years. - jodnancy

I have been coming to this dealership for 6 1/2 years. Great service every single time.