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Great Dealership! Always attentive to my questions and... - Billssssss
Great Dealership! Always attentive to my questions and needs! They definitely have the Ritz Carlton experience down!! Thank you for taking care of my Truck!
Top Reviewed Specialists At This Dealership
Lugoff Toyota is a great "no-pressure" dealership. My... - modelcarguy55
Lugoff Toyota is a great "no-pressure" dealership. My Sales Rep was Matt Baker. He did such a great job! Tyrone Davis walked my through the car's features very well. Tommy Lee helped me make intelligent choices about maintenance packages. Lugoff Toyota is the best Toyota Dealer I've ever bought from!
The crew was very informative and not at all pushy to get... - CALEBASTLES
The crew was very informative and not at all pushy to get me to buy something. I came there to buy a truck and they assisted me in every way and made for a very easy car buying experience.
I literally drove from Charlotte because Bill and the... - Cheophillip
I literally drove from Charlotte because Bill and the team at Dave Edward’s Toyota made it worth it. Customer service was excellent. The process was insanely easy. I’d drive another hour and a half for this process and recommend anyone to as well. THANK YOU. Sincerely.
Pre-Owned Sales Consultant
Toyota PROS Sales Consultant
Brought my 2013 Tundra in for extensive warranty repairs... - Stephanie Powell
Brought my 2013 Tundra in for extensive warranty repairs last week. Stephanie Powell was my contact person in the service department. 100 % professional job from Stephanie-best I’ve ever dealt with!!! Kept me posted daily with details on the status on my truck, while providing a “loaner” vehicle for me to drive while the repairs were being performed. All my future appointments for service will be made directly with Stephanie. Toyota of Greenville is very fortunate to have her on their team.
Sales Exchange Manager--7years
Easy to make appointment and be taken care of in a timely... - jtlawrencesr
Easy to make appointment and be taken care of in a timely manner. I service my Tacoma and Lexus there. Always a great experience. Recommend Highly.
Gus went out of his way to work with us. He found exactly... - cottonjerome85
Gus went out of his way to work with us. He found exactly what we were looking for and we love our new truck. Go see Gus at Stokes
Had an emergency situation.. going to Florida.Shareef... - Ric
Had an emergency situation.. going to Florida.Shareef worked out a car deal quickly... resolved my problem and kept me on the road. He was very professional, extremely helpful and much appreciated by me.If I owned a business,I would hire him to represent me. He is an excellent human being . Ric
I looked for Phil Parrish when I knew I was interested in... - missusuzie
I looked for Phil Parrish when I knew I was interested in buying one of their used cars I had seen on line, because I had worked with him before. He is professional, helpful, listens to what I am looking for and offers guidance, without being pushy.
I was disappointed that no floor mats were included with this car. I didn’t notice until the deal was done but I never got a car before with no floor mats.
The customer service tech was helpful both in checking me... - jduckett5549
The customer service tech was helpful both in checking me in and going over the details of the service performed. The cashier was efficient and the runner brought the car out quickly...
They were all very friendly and courteous and it didn’t... - Glenda
They were all very friendly and courteous and it didn’t take too long to get my tires rotated and balanced. I also inquired about floor mats.
Phillip is now my preferred service adviser at Hendrick!... - gandynp
Phillip is now my preferred service adviser at Hendrick! I brought my 2006 Tacoma in for service and was treated courteously and professionally. He was able to answer my questions, and my bill was just what he estimated it would be. Great experience, no bad surprises!
I had an appointment scheduled at 8 am to replace fuel... - Don
I had an appointment scheduled at 8 am to replace fuel pump warranty and service. Service was done as promised and on time. Toyota service has always been great since I started business with them in 2016.
Salesman Andre Andrews is the worst. He did a poor job... - Never Again
Salesman Andre Andrews is the worst. He did a poor job explaining the features of the car & his after sales care is horrible. He is rude & nasty. If a car warranty says 3 years/36,000 miles bumper to bumper I expect you to live up to that standard. I will never buy another car from Toyota of Rock Hill. I just took my daughter to Toyota of Lugoff & got a great deal & got my car serviced while I was there.
Toyota of Rock Hill SUCKS! 👎🏽
Will never use this dealership again . Christian ran our... - Retiree
Will never use this dealership again . Christian ran our credit, took a deposit to locate the car. No car, no returned calls.Customer BEWARE! Had to drive 25 miles back to dealership to find out we had been misled
Very satisfied with my experience. Joe morand was a great... - Andrew.delollo
Very satisfied with my experience. Joe morand was a great person to deal with. He was very informative and eased the process of car shopping for us
Worst service ever in 35 years of owning a Toyota. They... - Disappointed
Worst service ever in 35 years of owning a Toyota. They replaced a tail light. The turn signal & reverse light did not work after I got it home. The light did not even look like the other one. Had to make appt to get it fixed. Checked before I left, yep it looked the same as other light and worked. Again after I got home realized the rear bumper is not flush on one side (the bumper is remover to replace the light). So I contacted the Service Manager, Desaray, and I am to contact her as to when I can bring it in AGAIN. Contacted early in the morning, left VM. No return Csll. Called again before lunch and Receptionist said she would carry the message directly to her. And here it is over an hour later and no return call. Looking now for another dealership to do my service and purchase my next car. And because of this experience may not be a Toyota. Service Manager’s name is spelled Desiree.
ZERO STARS! I have purchased 2 cars from Ralph Hayes in... - C.elizabeth78
ZERO STARS! I have purchased 2 cars from Ralph Hayes in the past couple of years and was about to purchase a 3rd this week. Multiple staff members lied to me and made false promises. When reported to the GM, he spent more time defending his staff than trying to make things right. They refused to sell to me when I called them out for trying to overcharge me for a skirting kit which I was quoted 3 different prices for. I received a quote from another Toyota dealer which was $2000 less than what Ralph Hayes was trying to charge me. I had texts to prove the conversations but the GM still made excuses. They lost a $40,000 sale over a couple thousand dollar skirting kit they did not want to sell me. They encouraged me to purchase aftermarket parts instead. So disappointed and will never return. Can NOT be trusted to be honest.
Very disappointed with my experience with the Service... - Wbkolb17
Very disappointed with my experience with the Service Department. I recently took my vehicle in for the 120k maintenance period. I received my vehicle in a timely manner at the end of the work day on Saturday, but immediately noticed my brakes were failing as I heard metal on metal scrapping. I took my Vehicle to another Toyota dealership where their mechanics were able to correct this issue but also immediately recognized the inadequate work the was done to my vehicle. I called Scott Will Toyota service to explain the situation and that's when things shortly became unprofessional as I was told "Our mechanic did not notice the brake issue" "We did no work on your brakes that could cause that kind of issue" , and lastly where I was told "We will call the other Dealership to see if they can price match our Scott Will discount" when in fact said discount was going to charge me +100$ more... Needless to say I will never use or recommend Scott Will Toyota to anyone. The unprofessionalism and shoddy work performed by their mechanic should deter anyone to take their vehicle here.
I gave my car routine service. The same day my car... - Sam
I gave my car routine service. The same day my car computer stopped working. I was told they will waive labor and then the central lock stopped working and then the driver seat was not moving. Horrible experience.
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