BEFORE YOU BUY A VEHICLE FROM PEGASUS, PLEASE READ - Senay
BEFORE YOU BUY A VEHICLE FROM PEGASUS, PLEASE READ THIS
What started as one of the most exciting moments of my life quickly became one of the most stressful, frustrating, and heartbreaking experiences I have ever endured.
On January 31, 2026, I purchased a vehicle from Pegasus. Everything appeared professional and legitimate. My salesperson was William “Billy” Minter, and the finance manager handling my purchase was Alex Carrillo. I signed all the paperwork, paid my down payment, secured financing through CUTX, and drove away believing I had purchased a reliable vehicle from a reputable dealership. At the time, I had absolutely no reason to suspect there were any issues with the transaction.
Less than two months later, on March 26, 2026, I was involved in a serious motor vehicle accident. The vehicle was declared a total loss. While I was grateful to have survived, I was suddenly dealing with injuries, physical therapy, medical appointments, and the emotional trauma that follows a major accident.
I assumed the insurance process would be straightforward. Unfortunately, that assumption was completely wrong.
The at-fault driver's insurance company was prepared to settle the claim and pay off the vehicle. That is when I learned something shocking: Pegasus had never transferred the title into my name. Nearly two months had passed since my purchase, yet the title issue remained unresolved.
I immediately began contacting Alex Carrillo and the dealership for answers. Each time I called, I received a different explanation. I was first told the paperwork had been submitted to the DMV and that nobody understood why the process was taking so long. Later, I was informed that a duplicate title involving the previous owner had created complications. As time passed, the explanations continued to change, but the outcome never did. I still did not have a title.
Meanwhile, I continued making monthly payments to CUTX on a vehicle that had already been totaled and that I could no longer drive.
Weeks turned into months. Phone calls went unanswered. Emails were ignored. Frustrated and desperate for answers, I filed a formal complaint with the Texas Department of Motor Vehicles. An investigator from the DMV Enforcement Division was assigned to my case and began examining the circumstances surrounding the transaction.
Around that time, a new manager named Steven contacted me. He acknowledged that the paperwork had not been handled correctly and assured me that he would personally resolve the issue. He promised to expedite the process and stated that I would receive my title within days.
Those days became weeks. Those weeks became months. The promises eventually stopped, and so did most communication from the dealership.
The only person who occasionally remained in contact was Billy Minter, who consistently told me he was doing everything he could to help. Unfortunately, despite his efforts, the situation remained unresolved. Then came the most devastating revelation of the entire ordeal. The DMV investigator informed me that the vehicle I purchased was associated with a fraudulent title issue. According to the investigator, this was the primary reason the title could not be transferred into my name. Imagine hearing that after months of waiting. Imagine continuing to make monthly payments on a vehicle you no longer possess.
Imagine being repeatedly assured that everything was under control, only to learn from a state investigator that the problem was far more serious than anyone had disclosed. I purchased this vehicle in good faith. I trusted the dealership, trusted the paperwork, and trusted the promises that everything would be handled properly. Instead, I was left fighting for answers while trying to recover from a serious accident and rebuild my life. As of June 5, 2026, I still do not possess the title to the vehicle I purchased from Pegasus. My loan remains active, I continue facing financial consequences, and no vehicle and unresolved problems.
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