2,635 Texas Used Car Dealers

Purchase of the car went well, but it took a long time to - Blue_thunder77

Purchase of the car went well, but it took a long time to complete the sale. It was nearly 8pm when we left the dealership and was already dark outside. When I got the car home, I noticed that when they pulled the papers off the window on the back door, they damaged the window tint. I hadn't noticed it at the dealership, because it was dark and the salesman made sure to stand in front of that window until I got in the car. Also, within a few days of purchasing the car, the dash started displaying an error message about the instrument cluster needing to be serviced. I contacted Honda of Lake Jackson and the sales manager told me it just needed a software update, and that I could take it to a VW dealership to get it updated. The VW dealership charged me $190 to run a diagnostic scan, which revealed that the instrument cluster had a fault prior to me buying the car. They quoted me $1550 to replace the instrument cluster. When I shared this with the manager at Honda of Lake Jackson, I was told there was nothing they could do about it, and that I should have bought an extended warranty. The car did come with a 90 day warranty, but it conveniently does not cover this particular issue. I feel like they sold me a lemon. Needless to say, I will not be doing anymore business with Honda of Lake Jackson.

Just bought a Ford Focus, took awhile due to our own - B&Angel

Just bought a Ford Focus, took awhile due to our own finances and jumping between cars but Dana was patient and worked with us for each step. We ended up very satisfied and confident in our well informed decision, once needed we will definitely try to come back to get our next vehicle!

Justin the assistant sales manager did an awesome job. - pernellroberts63

Justin the assistant sales manager did an awesome job. We made a agreement and they stuck to it. It is hard to find people like that these days. The salesman also did a great job.

Excellent Service Everytime! - ANDRELWMS

Great customer service and above and beyond care for your vehicle. I recommend this shop for all foreign car repairs and/or maintenance needs. Satisfied customer

They selling Lemons giving raw deals after I payed off a - travisthomas247

They selling Lemons giving raw deals after I payed off a car I got scamed on the next car SMH so that's how that go ! Got a 2014 charged higher than the 2016 we payed off than the 2014 a Lemon haven't had it a year yet and having transmission failure I'm so disappointed in Durret ! Than I get harassed for non payments on my truck when I've made all my payments! Didn't have to do me and my family wrong like that I lost alot of money on Durrett behalf! Yall Rude I couldn't afford to get Scammed now I'm in serious debt and my wife don't have reliable transportation anymore can't even make it to her patients SMH shame on yall Durrett Motors

I purchased a car from them on April 22 paid cash instead - Lizowens2012

I purchased a car from them on April 22 paid cash instead of financing. 15 days later, the rear brakes came out of the car going down the highway 70 miles an hour. The service department failed to secure the brakes when they replaced the brakes at the top of the car being traded in this is after I paid an additional $500 to make sure the car with CPI. Not only that the detail that was supposedly done on the car was god awful. There were still cat hair under the seats between the seats. The inside of the doors compartments were nasty and disgusting, and you can clearly see where armor all was swiped here and there the seatbelts were gross. Flat nasty for a dealership detail on top of almost losing my life due to their negligent service. They paid for the repairs never offered to have the car re-detailed and all I got was and I’m sorry!

Blakefulenwider Chevy in eastland is a good - Donnysmith2806

Blakefulenwider Chevy in eastland is a good dealership Sales team is knowledgeable and courteous They help u out with what ever u are in the market for

Thank you Bossier! - mommabear

This dealership is always super professional and kind! Will buy all of my cars from them! Thank you Bossier for always taking care of me!

I worked with Spiro over there and the experience was - athnz52

I worked with Spiro over there and the experience was super fast and easy. Would definitely recommend anyone to see him and buy a car here !

Trust me, you’ll want to deal with Thierry Boua!Positive... - Austinandrews

Trust me, you’ll want to deal with Thierry Boua! Positive attitude, not pushy, and extremely understanding of your wants, and needs! Very good experience, and will absolutely recommend this dealership and salesman to anybody and everybody!

Service center associate Braden was very competent, - Marjie

Service center associate Braden was very competent, intelligent and considerate. 👍 The technician was thorough and took the time to explain everything he did. Can’t remember his name Greg? Rick? Anyway he was great. 👍

Great place Chris and the techs always take care of me - Darkhorse731

Great place Chris and the techs always take care of me even though I don't drive a lincoln they treat my F250 like one always cleaned up after a service and always explained as to what maintenance I need next thanks guys for treating me like family!!! Go frogs!!!

Went in for a trade in and Cassandra and her team made it - Victoria

Went in for a trade in and Cassandra and her team made it happen! Will be back in the future!

This is the third vehicle we have bought from the - clfgillett

This is the third vehicle we have bought from the dealership. We love the service we get from them. I plan on buying another one in the near future and will use them again. I highly recommend this dealership to anyone looking to purchase cars, SUVs, or trucks. This is by far the best dealership we’ve dealt with.

I bought my car 4 months ago, and still don't have my plates - JHOLLIDAY

DO NOT PURCHASE FROM THESE PEOPLE. I bought a 2016 landrover from them 4 months ago and still have not received my license plates for my SUV. NO ONE WILL RETURN A SINGLE EMAIL, OR CALL. THESE PEOPLE WILL SCAM YOU !!!

Complaint Details In late July early August I bought a - hemphillr18

Complaint Details In late July early August I bought a 2018 Hyundai elantra from McLeod auto sales within 3 days it overheated check engine light on had return to shop they replaced radiator and thermostat a month later car overheated again this time they had to burp radiator meaning air was in the line a month later I had to return to dealership radiator reservoir was bone dry and when you refill it is empty in a day returned to shop this time they said oil was in antifreeze and antifreeze in oil so they said I would need a new engine I have only driven the car 2000 but I have carshield and they have been waiting weeks for pictures of the damages McLeod has of yet not sent the pictures I was provided a loaner but I would like a different vehicle to pay one thais reliable I was reading the lemon law and it states after 3 chance to fix your is lemon and has to be returned and replaced with a reliable vehicle I also had to bring it in for a sensor malfunction that was 150 on carshield I spent 947 on brakes and shocks I would like to be reimbursed for repairs plus a new vehicle Desired Outcome/Settlement Desired Settlement: Exchange None Provided From the Business on Wednesday, December 27, 2023 We’re truly sorry you have had issues with your vehicle. I’ve spoke with the general manager and service manager . I’ve been assured you have been taken care of and are now happy with the outcome . If you need any further assistance please don’t hesitate to reach out to Jay Moses at the dealership. It’s our goal to make sure our customers feel satisfied with there purchase. From the Consumer on Thursday, December 28, 2023 Complaint: 20940459 I am rejecting this response because: Regards, Robert Hemphill McLeod employees are respectful and helpful but I was sold a lemon I had to pay for parts and was never offered an opportunity to get a replacement car all they want to do is keep working on the same broken car they are helpful but they don't offer you options when they know they sold you a bad car other than just trying to fix it multiple times to No success. I just feel scammed because who gets a car that breaks down 3 days after you get it and they make you pay for parts they waived labor and but my issue is I was never given opportunity for a different vehicle because in life if something breaks you try to fix but if you can't fix you replacement I feel quality was not a big deal for this dealership so in summation an offer was made it was not my first choice but I was forced to feel like I had to keep the car while my preference was to exchange From the Business on Friday, December 29, 2023 Please refer to my original comment. From the Consumer on Tuesday, January 2, 2024 Complaint: 20940459 I am rejecting this response because: although repairs are being made to my vehicle my original request was for a different vehicle because the one I was given is a lemon because of the problems I have on the vehicle. I feel I was not given a good vehicle to start Regards, Robert Hemphill From the Business on Friday, January 5, 2024 The car has been repaired for you at no charge ,We will not provide a new car . We’ve done everything in our power to take care of the problem. From the Consumer on Monday, January 8, 2024 Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 20940459, and find that this resolution is satisfactory to me. Regards, Robert Hemphill From the Consumer on Thursday, January 25, 2024 Complaint: 20940459 I am rejecting this response because: This is a continuation from a previous bbb case 20940459 I got the vehicle back and less than a week later the alternator went out which is a covered part under the previous fix Regards, Robert Hemphill From the Business on Thursday, January 25, 2024 We’ve done everything we know how to do to make this customer happy . There’s nothing else we can do . This is my final response , I won’t be blackmailed by a custo

Made service appointment to have struts replaced on my - dhtex

Made service appointment to have struts replaced on my Chrysler 300. On the appointed day I drove 40 miles to the dealership. Arrived early, reviewed what was needed and left. In three hours I called to check to see what time it would be completed. Later learned that the parts were not there and would take 3 to five days to get there. I have made other arrangements (for less money) and have no plans to return to Premier Autoplex.

I had a great experience with Karl. He was very... - mzheng06

I had a great experience with Karl. He was very knowledgeable and made the entire process very easy. Would definitely recommend working with Karl again!

This place is a great place to buy a car or truck from. I... - lorilouise5

This place is a great place to buy a car or truck from. I am on a budget and needed every penny to get a good used car after an 18-wheeler hit my me in my paid off chevy impala on an accident on March that was ruled at the scene as a "no fault of either driver due to signal lights not working" & thankfully I was uninjured but lost Everything in the accident. I needed another vehicle asap to keep from losing my employment and texas best auto deal auction worked with me and helped me buy another cash car for only 1000 dollars total fees included and that was 3 months ago and it still runs great. I wouldn't have been able to recover from that unfortunate setback without their help and professional support and services in getting another car. I would recommend them to anyone who may be down on their luck but can save up enough money to start over to definitely go there. It'll be money and time VERY WELL SPENT.

David Cordova is an asset to NXCESS. I dealt with David... - kaflory

David Cordova is an asset to NXCESS. I dealt with David over the phone because I am over two hours away from the dealership, David and the team at NXCESS stayed true to their word. The car i was inquiring about was on point, couldn’t be happier.

I just want to say JP got me right. - RomethaejohnsonRo

I just want to say JP got me right.I'm very impressed and happy with my purchase. He's the man !!! Thanks again 😊

Complete scam artist, a real piece of s---. Tried to... - Mark Roback

Complete scam artist, a real piece of s---. Tried to reason but they are just a group of uneducated kids

Dale made the entire process of making a big purchase - Pennontile

Dale made the entire process of making a big purchase much less stressful for us. He was very helpful and knowledgeable and had all our paperwork and financing done for us ahead of time. 10 out of 10 in service.

Pocketed $3,500 that we paid them to buy us a warranty - DoneDirtyby360SmartCar&Kamkad

From our own personal experience with buying a vehicle from this dealership: This 360 Smart Car / Kamkad (or whatever name it is at the moment), is a complete scam. Just watch the News reports. Google search 360 Smart Car investigation. Yes, it is the same dealership, no matter what they tell you. Look at the location. Same employees. They changed their name to fool people. This same company is in the news elsewhere, too. Here is why I'm so upset and trying to let everyone know to beware. Please keep in mind, too, that this is such a dreadful company, that NO ONE has bothered to reach out to us in an attempt to make this right. They charged us THOUSANDS OF DOLLARS for an extended warranty on a car they sold us 6 months ago (Nov 2018), and they have never paid the warranty company! So we have no warranty on our 8 year old car we bought from them because they pocketed our warranty money! Seriously, who does that???!!! To the owner or manager: I hope you're having a good time with our $3,500 at your "Family owned and proud" business of yours. Are you proud of yourself for scamming money from hard-working people? I can only hope that this happens to you one day! I sound bitter don't I? Well, let someone steal $3,500 from you and then tell me you're not bitter. We have three girls in college, we can't just walk to our backyard and get more cash off our money tree and buy another $3,500 warranty. I just happened to call the warranty company in Feb of 2019 to ask if I would get a contract in the mail; and they told me, "Oh, your contract has never been activated because the dealer never paid us for it." Whaaaaaat?? Now, no one at this "more-names-than-Elizabeth-Taylor" dealership will call me back or return my emails! I mean why would they call me? They're obviously too busy vacay'ing in the Grand Caymans with our stolen money. Not to mention this: 2 to 3 WEEKS AFTER we bought the car, they called us to say they were changing the finance co. to a different finance co. because the 1st one went out of business. WEEKS LATER! Ummmm, why did it take them so long to contact us? The paperwork was just sitting on someone's desk collecting dust for WEEKS! That's why. Oh, and I'm not done: They also tried to raise our interest rate on the new paperwork/contract. Are you kidding me?? It was only after I told them they could have the car back, and they could shove their higher interest rate up their you-know-what, did they agree to keep the rate the same. So, we had to go back to this freakin' dealership to sign all new paperwork with a new finance co. on it. Oh, and I called the original finance co. and they told me they did NOT go out of business. Hmmm. Of course, we didn't get our plates until months later and we asked them to mail the plates to us because we didn't want to go back there AGAIN. They said no, so we had drive back out there to pick them up. I have proof of all this, so NO ONE can say that I'm lying!!!!!!! If these people were good or honest at all, don’t you think they would have paid our warranty by now? Do you want this to happen to you? I’m not upset with our sales people who helped us, but rather owners and management who actually took our money and didn’t pay our warranty. Please understand, I am normally a very, very patient and easy-going person. But this dealership has caused soooo much heartache and frustration; and they’ve caused us many sleepless nights. They stole from us. And they don't care! Don't make the same mistake we did. DO-NOT-BUY-ANYTHING-FROM-THIS-DEALERSHIP!! If you do decide to go there anyway, please run to your doctor first and get a quick CT Scan; just to make sure you have a brain. Yes, I’m angry and I should be! Can I be any more clear? I don’t think so.

Don't take your vehicle to this dealer for repairs. I... - kyle.eckhardt

Don't take your vehicle to this dealer for repairs. I took my sons 2012 Silverado in for a air bag recall and the technician cracked the dash. I talked to Dalton the service writer and he said there was nothing he could do and that it was a common problem. I then talked to Brad Tegeler the Service manager and he said the only thing they could do was to replace it at cost. Why should a customer pay for their incompetency. Its a shame people/businesses wont take ownership for their mistakes. I was in the process of buying a new truck and had originally talked to one of their salesman. I wont do business with someone that wont do what's right and hope you don't either.

Great service! - exaudi

I highly recommend buying from Jordan Motorcars. Salesman, Chris Gonzales, was friendly, helpful and not at all pushy. He just presented the vehicle and answered questions. Was impressed he brought the truck to me in Austin and met my wife the next day for her signatures. Just got a call from him several days after purchase asking how things were with the truck. Great follow up!

JJ was absolutely amazing, very helpful and super... - tamaranorman806

JJ was absolutely amazing, very helpful and super knowledgeable. Thank you so so much for your help and getting me in a brand new truck.

Buyer beware! I recently purchased a vehicle sight... - walls_chace

Buyer beware! I recently purchased a vehicle sight unseen, boy was this the wrong dealership to enter into a buyers agreement with sight unseen. For starters when the vehicle arived it had 1000 miles more than the odometer disclosure said, the overall condition was a lot rougher than was disclosed. I was promised a full multi point inspection, auto detail and full of fuel. Of course none of this was done.. The dipstick was rusted in the tube and hadn't been removed in some time. The oil hadn't been changed, floorboard was filthy and had 1/4 tank of gas. The finance manager would not make it right with me, hence the bad reveiw. Please save yourself the trouble and look elsewhere for your next vehicle purchase

On FEB. - cdlawrence2038

On FEB. 7th 2025 I was traveling from Cotullia TX to Sweeney TX . My 2020 Chevy engine had fail. I made to the Chevy dealer. When i arrived to the dealer they tested my truck with the computer. It had 47 codes. They determined that the moter had failed. I call the company that had my Warranty on the truck. They ask for 4 videos and Vetrans chey sent it to them. The company did nothing to resolve the issue or pay for a new motor. I had to purchase a new truck . The guys in the service was very helpful and worked had to resolve the problem. I had to purchase a new Truck so i could go home. I would like to say thank you to all the employees that helped me get back on the road. I know this is where God sent me. Thank you for every thing you did wish you was my dealer back home. God bless you and again thank you

Just the other day my Honda Acord would not start, I - lisasflavoredfudge

Just the other day my Honda Acord would not start, I called FairWay as soon as they opened explained my situation. Without hesitation I was told bring it in and will take care of it. my neighbor was able to jump-start it. When I arrived all their mechanics were working on other cars. Even though I didn't have an appointment, they were able to get my car in within a short time. Their staff are fast and efficient, turned out to be the aulternater, they took care of this. Several weeks before this I went in for my regular service and the mechanic suggested the power steering be serviced as well. I was so glad he did. I could tell a big difference in how my car was handling as I drove down the road. They take care of your car as if it was their own. I will never take my car anywhere else. The staff treat everyone like family no matter how long they have know you. They are honest, respectable, and just down right good people. I refer FairWay Automotive to everyone. They are truly the best. A Loyal customer. Lisa.