Exceptional and Professional - noelrenee28
JP, Hunter, Marcus, Tim, Blake and the rest of the staff were great. From the moment my wife and I walked in the door, they gave us true customer service from the beginning and throughout the whole process. The overall friendliness and mood of the staff made us feel at home once, we walked through the door.
Top Reviewed Specialists At This Dealership
Hyundai Certified Advisor
Mercedes-Benz/Smart Brand Specialist
Audi Brand Specialist
Outstanding Sales Associate !!!! - Redds
Kathy Pines was the perfect match to help me select my 5th Mercedes Benz; four purchased from this dealership. I liked her friendly, professional style of listening and supporting the complete sale.
Above & Beyond - Great Dealership
Traveling to my Fathers funeral from SC to PA , we blew a tire on interstate (pothole) in middle of the night. limped car to Charlottesville and spend the night there. Called dealership the next morning and spoke to Megan Apperson , she advised replacement tire was not in stock and needed to be ordered. Considering our circumstance , Megan spoke with Kevin Powell and they offered a service loaner for us to continue on instead of having to rent another vehicle. When we returned , car was repaired , cleaned and waiting. Both Megan and Kevin went above and beyond in their actions , to ensure that we had the best possible service and they are both fantastic representatives of Mercedes Benz , and the Dealership. They didn't have to do what they did but it was so tremendously appreciated ! These are two special people that the Charlottesville should be proud of... Many many thanks, Tom Shuda
Lake Wylie SC
Recall Service on my GLC 300 - chris156
Took my 2018 GLC 300 in for a recall service on the rear passenger seat belt.The place is a little tight when I have to move my car to the second lane, I accidentally scratched the left front side of the car against the wall. The Service Rep Edwin Cortez said he will clean it up for me and boy did he do a good job, the scratch is barely noticeable. That was the highlight of my visit. Edwin Cortez was professional and pleasant to work with, he earned the 5 stars I gave for the review. The service was so so because it took almost a whole day instead of a few hours as I was initially informed when I called to make the appointment.
Amazing customer service - Naw
All was easy, fast "and furious". As they say the do not sell everything they can, but just reliable cars, so they put their Mercedes Benz thingie on cars. Still love my purchase, I will recommend everyone to consider them as reliable source
1st experience with MB of Richmond and it was a good one. - MB owners for life
I found the CPO vehicle I was looking for online and contacted the dealership for more information. I received a response the same day with a complete brochure outlining the vehicle and its history. We visited the dealership within the week and purchased the vehicle. The entire process was extremely efficient and professional and we would return to this dealership for future vehicles.
Best buying experience Ever! - Abenzfan
Outstanding salesman,was very impressed he made me feel right at home like family Thank you all very much. I would greatly recommend this dealership to anyone looking for the right vehicle at the right price.. my sincere gratitude Angus Sellers
Excellent Friendy Customer Service - HAR1007
Excellent and friendly customer service!
Helpful in coordinating follow up visit with loaner for use since I have a young child in a car seat.
Treated like family! - dolsen36
As soon as I put in the request online to see the vehicle I felt taken care of. I was emailed a packet full of all the information I could have asked for before seeing the vehicle. When I arrived at the dealership and saw the truck, it was exactly as advertised. The salesman who helped me, Shawn, was extremely knowledgeable about the vehicle and could answer any question I had. He was also extremely friendly and made the entire experience as quick and painless as possible.
Very negligent and careless mechanics - Benz E350
I brought my car for windshield replacement and the certified mechanics were so negligent and dropped liquid material they used all over the dashboard and they scratched the front wood panel. Also they dropped some on top of the front hood. Off course they denied that they scratched the wood panel.. I showed my service advisor the condition of my car and he apologized and had the car detailed and they replaced the wood panel but there was a large spot inside the driver side door which they could not remove. I told them it is unacceptable and will not take my car back until it is restored back to the way it was before the repairs.
I am so disappointed with the way they handled the job and did not even bother to cover the dashboard and the area around the windshield while they did the work. Not professional mechanics.
I would like to update the survey and add that the service manager and my advisor made sure my car was spic and span. They took it to an upholstry shop to have the stubborn spot removed. Overall I am very pleased with the service manager and my advisor. I just hope the mechanics would be more careful while doing repairs in the future.
This service manager is why we deal locally. - Volvogal
I have dealt with the Lakeside drive location under many names/managements. One thing has been constant, and that is Joe, now the service MANAGER, has always been top-notch. He is knowledgeable and friendly. He works to please, even if it is thinking outside the corporate box. Secondly, the service technicians can (and will) speak directly with the customer, which is not the case in many dealerships. We love that we can get 1st hand information with recommendations. We'll be back.
Great Buying Experience - MrsUlloa
I recently purchased a Certified Preowned Mercedes from Mercedes of Chantilly. While I have no doubt that I will love my vehicle, the buying experience alone is worth this 5 star rating and more!
Sales Manager, Prince Addy and his remarkably experienced team, seamlessly guided me through the entire process. My sales consultant, Zabed Choudhry, was courteous, thoughtful and patient. He was extremely attentive and knew my car “inside and out”. His honest approach instantly made me feel at ease and ensured me that I was in the right place.
Jae Lee, in the finance department was equally as impressive. He won me over with his professional and friendly demeanor.
Thank you gentlemen for going above and beyond for me. I will highly recommend your dealership, as I am confident that my experience will that of others who visit you.
Bad exp buying a new car - John Ervin
Avoid like a plague...had pre arranged financing refused to sell me car I wanted..refused to write up buyers order...called me a terrorist...extremely poor manners and extremely poor behavior...cannot recommend at all...please avoid this dealership and their shady sales people