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Excellent! - TAMARA.COLEMAN
Brennen was polite & informative on the services to be performed at this time as well as letting me know that although I was okay with my QX30 , he knew that due to its size I wasn’t entirely happy with it.. He suggested I take a look around , that Infiniti had several specials being offered.
Alex & Jean Bil we’re friendly in their approach, no pressure but learned through our conversation that if the price was right, I would upgrade to a QX50, which I ultimately did😃. These employees not only listened but
made my visit extraordinary 😃
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Good first service (oil). - PAKTRON
Randy always makes it easy to come in and wait in the pleasant waiting lounge and look around at the BMW auto inventory. Good service and no surprises.
Michael Prati, Partner in Buying a Car, Not a Salesperson - LF
I hit the jackpot when Michael Prati was the person who responded to my email inquiry about the car I was interested in from the web. He made buying my car easy, even when I had a problem pop up.
He somehow made the process of deciding which car to buy, completing paperwork, getting title, etc., proceed smoothly, and certainly faster than any other time I have bought a car. I never felt pressure from Michael. He was on my team helping me get the best match for my needs and my budget. I will use Michael to buy cars until he retires.
Indeed, everyone I interacted with at MBZ Alexandria was patient and helpful, but no one more so than Michael.
Great service - KimberlyJ.
Michael and Alvin provided stellar service which is the rule at this dealership not the exception. I live closer to another dealership; but also drive to ASC in Virginia where I know that I will be treated well.
Great service. Everyone was very friendly. Service was... - kylabowron
Everyone was very friendly.
Service was done in a timely manner.
I was extended a courtesy when my life got in the way of dropping off my loaner.
First Mercedes Benz Purchase - RC Yorktown
We went to MB of Virginia Beach because they had a large selection of used GLS 450. I appreciated that we were help almost immediately when we arrived by Sean Garwood. I liked that he then showed us the cars we were interested in and didn’t hover over us like a hawk but gave us time to look at the cars. Sean was very knowledgeable on the many features of the GLS 450. Very nice showroom and facility.
Excellent Friendy Customer Service - HAR1007
Excellent and friendly customer service!
Helpful in coordinating follow up visit with loaner for use since I have a young child in a car seat.
Bryan Parker was great with our flat tire. Especially, on... - poggi_jk
Bryan Parker was great with our flat tire. Especially, on a busy day after Thanksgiving! Our SUV was cleaned perfectly too. Thanks for everything, Bryan.
"My one stop to car shop for the better deal" - Mr. AMG 43
This is my 4th time of doing business at this location. For luxury-or-sport reliable and quality vehicles, this is my favorite Mercedes-Benz dealership in Chantilly, Virginia. Received an excellent Black Friday lease deal and a very good fair trade value offer. Thank you to the deal making professional sales managers: Prince Addy and Matt DeCampo and to the helpful and informative sales associate: Freddie Hamad. I was treated with the upmost in stellar customer service in a timely manner. With their modest inventory, I found two vehicles of interested and decided on the one with the better deal. (2020 AMG C43 4matic sedan).
Outstanding Customer Service! - CTuttBenzo
Carlos Rodriguez at Mercedes of Fredericksburg was attentive, proficient and caring. He was also thorough and extremely helpful. Whitney Cobb in finance was honest, fair and forthright! Additionally, the store sales manager, Nick Paone greeted my husband and I to thank us for our business and offered to help with anything we needed as we were leaving. True customer service at its best! I'll definitely return to do business with Carlos and this dealership again.
Rear bumper deep scratch from a service appointment - JK
Dropped off the GLS450 for regular service at the dealership. Went to pickup the vehicle and noticed a base ball size deep scratch on the rear bumper. When reported before the vehicle was picked up from the delearship, first question I was asked whether it was pre-existing. They later reviewed the surveillance tapes to confirm that it did not exist when the vehicle was dropped off. I expected service team to perform such visual checks before handing off keys to the owner, as the size of the scratch is really hard to miss if you walk around the the vehicle. very disappointed with the way this is being handled as the staff did not own the issue and instead questioned us back, demonstrated that they don't really care about the customer service and satisfaction. Still the scratch has yet to be fixed at the body shop. one more round to the dealership for us is yet to happen while we wait on that to be scheduled by their service team
From start to finish, I was in great hands! I went in and... - Nichole L.
From start to finish, I was in great hands! I went in and test drove the Palisade and ended up buying it! Bill was amazing to work with and Pamela Farmer the finance manager was absolutely wonderful! She went to work for me and helped me get the right financing and etc. Would definitely recommend them to anyone!!
Above & Beyond - Great Dealership
Traveling to my Fathers funeral from SC to PA , we blew a tire on interstate (pothole) in middle of the night. limped car to Charlottesville and spend the night there. Called dealership the next morning and spoke to Megan Apperson , she advised replacement tire was not in stock and needed to be ordered. Considering our circumstance , Megan spoke with Kevin Powell and they offered a service loaner for us to continue on instead of having to rent another vehicle. When we returned , car was repaired , cleaned and waiting. Both Megan and Kevin went above and beyond in their actions , to ensure that we had the best possible service and they are both fantastic representatives of Mercedes Benz , and the Dealership. They didn't have to do what they did but it was so tremendously appreciated ! These are two special people that the Charlottesville should be proud of... Many many thanks, Tom Shuda
Lake Wylie SC
Bad exp buying a new car - John Ervin
Avoid like a plague...had pre arranged financing refused to sell me car I wanted..refused to write up buyers order...called me a terrorist...extremely poor manners and extremely poor behavior...cannot recommend at all...please avoid this dealership and their shady sales people
Berglund Luxury Roanoke
Berglund Luxury Auto