EXCELLENT EXPERIENCE !! - boomer0874
From the moment we arrived to the moment we walked out the door with our Audi Q7, everyone was so wonderful and helpful!! Thanks to our wonderful Salesman Tim and wonderful Finance Director Nathan we drove home with our 2015 Audi Q7!! If you are looking for a wonderful dealership and terrific customer service then Tysinger Audi is where you need to go!!
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Hyundai Certified Advisor
Mercedes-Benz/Smart Brand Specialist
Damaged my SL600 and denied all wrongdoing;Avoid at all cost - Invested Guru
**Where do I start?**
Before I begin, it's important to note that I have been to every Mercedes Dealer in Maryland, Mercedes Benz of Arlington, Mercedes Benz of Pompano Beach, and Mercedes Benz of Palm Beach, among others, and, in my opinion, Mercedes Benz of Alexandria is, by far, the worst. Allow me to explain.
First off, it's nearly impossible to get a call/email back, even when your car is being serviced, but, the aforementioned is negligible, compared to the damage they caused to my car. The icing on the cake is that they are denying all responsibility.
While my vehicle was being serviced at Mercedes Benz of Alexandria, damage occurred while in their possession. Specifically, the front driver's side parking strip (was almost completely ripped off and there are scuff marks around where the parking strip once was), the underside of the front bumper had been damaged (the entire piece was crushed and some of it is no longer there), and the mesh that is supposed to be in the grill is no longer there. Also, the top wing on the passenger side had been cracked (to the left of the Mercedes Star in the front grill.)
I escalated my complaint all the way through the chain of command, til I reached the GM (Peter Collins) and, he stated, after interviewing the employees, his view was that the dealership did not cause the damage, which is simply not true.
I requested the dealership to check the video surveillance, and asked if they had taken photos of my car, before it left the dealership. To my surprise, they informed me they don't have records of the video surveillance going back that far, (beyond 30 days) and they did not have any pictures of my car, however I do not believe this. Most likely, they pulled the tapes, and once they saw they caused the damage, they simply denied having this footage. Be that as it may, I wasn't concerned, since my insurance took pictures on 7/3, while my car was at the dealer, which showed my car in pristine shape. However, even after I showed Mercedes Benz of Alexandria this photographic evidence (that my car did not have any previous damage), they still would not take responsibility.
I have now escalated this issue with the Office of the Attorney General of Virginia - Consumer Protection, and I'll subsequently file a case with the BBB tomorrow. I also called the State Corporation Commission of Virginia, which handles insurance related matters, since they refused to provide me with their commercial insurance policy, so that I would be able to file a "garage keeper's claim." The representative of the State Corporation Commission told me that it's very rare for a Automotive repair shop to deny providing insurance information once requested, and stated that this typically only happens with smaller, less reputable (and less well known) companies.
In closing, let me say that there are plenty of reputable, HONEST, automotive service repair shops out there, but this is not one of them. I highly recommend that everyone steer clear of this dealership, and avoid them like the plague. You'll be thankful you did.
Above & Beyond - Great Dealership
Traveling to my Fathers funeral from SC to PA , we blew a tire on interstate (pothole) in middle of the night. limped car to Charlottesville and spend the night there. Called dealership the next morning and spoke to Megan Apperson , she advised replacement tire was not in stock and needed to be ordered. Considering our circumstance , Megan spoke with Kevin Powell and they offered a service loaner for us to continue on instead of having to rent another vehicle. When we returned , car was repaired , cleaned and waiting. Both Megan and Kevin went above and beyond in their actions , to ensure that we had the best possible service and they are both fantastic representatives of Mercedes Benz , and the Dealership. They didn't have to do what they did but it was so tremendously appreciated ! These are two special people that the Charlottesville should be proud of... Many many thanks, Tom Shuda
Lake Wylie SC
Purchase of a new car. - Shirley
Once the decision to purchase a new car was made, the car was immediately available at the dealership. And, I had an excellent experience overall.
I couldn’t have been more impressed with the service - Val2215
Dealership was extremely professional and helpful willing to go over and beyond to help me find exactly what I wanted. I couldn’t have asked for a better experience.
Very helpful, in constant communications and never a problem - RVA Customer
My GL required a warranty repair and a troubleshoot look at a warning indicator light. It turned out that the troubleshoot repair required a longer time period to complete than anticipated . Chris Garland, Service Manager, kept me well informed throughout the process and everything was fixed as represented. Chris is always most helpful and nothing is ever an issue or a problem. All of the service employees at the Mercedes dealership strive to provide the best and friendliest customer service and it is noticeable every visit whether a drop off or pick up. Everyone is welcoming and helpful. It is always a good experience because the employees strive to make it so.
Flat tire - CP
Dan made sure to have my tire replaced in a timely and efficient manner. I let Dan know that my tire was covered by the tire protection. It was not immediately known as it was not in the computer. Dan called the company to make sure this was correct and he was able to give me the tire replacement protection for the tire. I waited in the service area.
Excellent Friendy Customer Service - HAR1007
Excellent and friendly customer service!
Helpful in coordinating follow up visit with loaner for use since I have a young child in a car seat.
Terrific Buying Experience - Gabriel
I visited the dealer with my wife to look for a new car and Mr. Zabed Chowdhury was very attentive from the start. He was extremely polite, knowledgeable, and committed all the way and ensured we had a very good shopping experience. He is top notch and I recommend his services.
Straight Forward - PhillC
The whole car buying process was made straight forward working with Mercedes Benz of Fredericksburg. Great for out of town and military. A definite recommendation for anyone looking to join the Mercedes Benz Family.
Not Honest on their used Car Description - monica123
I dealt with Faz, he was not honest and said the used car was checked. I have no problem at all buying a used car but I thought at least he would be honest about what was wrong. I bought three Mercedes in total from Penske. Two almost new ones in Chantilly, and one older one in Tysons. The Tysons branch i a disaster. Its run very poor and they are dishonest. Jamie (Hymen) who is the sales manager did nothing to help his sales person get on the phone to explain to use some questions we had. Once Faz sold us this car he vanished, no return of calls and he mysteriously is never there anymore. The previous time I bought a Mercedes as is, they listed all the problems wrong with it and this was fine with me. He was deceptive and thats not professional, I told this all to Hymen and he could care less. Too many lies for me to handle. Next year im buying the new AMG GLS and I plan to go to Arlington that is not owned by Penske.
This service manager is why we deal locally. - Volvogal
I have dealt with the Lakeside drive location under many names/managements. One thing has been constant, and that is Joe, now the service MANAGER, has always been top-notch. He is knowledgeable and friendly. He works to please, even if it is thinking outside the corporate box. Secondly, the service technicians can (and will) speak directly with the customer, which is not the case in many dealerships. We love that we can get 1st hand information with recommendations. We'll be back.
Bad exp buying a new car - John Ervin
Avoid like a plague...had pre arranged financing refused to sell me car I wanted..refused to write up buyers order...called me a terrorist...extremely poor manners and extremely poor behavior...cannot recommend at all...please avoid this dealership and their shady sales people