Best Sales/Service Ever! - Yvonne
Best Sales/Service Ever!
Recently purchased a vehicle from Sales Rep Bobby Walters. Exceeded my experience and was AWESOME every step of the way!
Top Reviewed Specialists At This Dealership
Hyundai Certified Advisor
Hyundai Brand Specialist
Audi Brand Specialist
This service manager is why we deal locally. - Volvogal
I have dealt with the Lakeside drive location under many names/managements. One thing has been constant, and that is Joe, now the service MANAGER, has always been top-notch. He is knowledgeable and friendly. He works to please, even if it is thinking outside the corporate box. Secondly, the service technicians can (and will) speak directly with the customer, which is not the case in many dealerships. We love that we can get 1st hand information with recommendations. We'll be back.
super exelente - miguileno1958
great experience we recommend Hector to any one whos looking for a brand new Mercedes
go see hector he is fair and he will take his time to explain what are u buying so please if you are looking for a new MB GO SEE HEECTOR CARCAMO
Above & Beyond - Great Dealership
Traveling to my Fathers funeral from SC to PA , we blew a tire on interstate (pothole) in middle of the night. limped car to Charlottesville and spend the night there. Called dealership the next morning and spoke to Megan Apperson , she advised replacement tire was not in stock and needed to be ordered. Considering our circumstance , Megan spoke with Kevin Powell and they offered a service loaner for us to continue on instead of having to rent another vehicle. When we returned , car was repaired , cleaned and waiting. Both Megan and Kevin went above and beyond in their actions , to ensure that we had the best possible service and they are both fantastic representatives of Mercedes Benz , and the Dealership. They didn't have to do what they did but it was so tremendously appreciated ! These are two special people that the Charlottesville should be proud of... Many many thanks, Tom Shuda
Lake Wylie SC
Highly Recommend - Jeff & Eleanor - Chesapeake, VA
This is our 6th Mercedes and the 3rd one we've bought from Hadrian. His professionalism and patience is a welcome change when car shopping and would highly recommend contacting him if you're thinking of buying a Benz.
Service - eneal
From check in to check out, very professional staff
I had use of a courtesy vehicle while mine was in the shop, Logan took time to explain the new features
Airbag Recall Warranty Work - DC FLYER
ASC recently completed Takata airbag recall work. The work was completed on time as promised; the car was returned immaculately clean. When Service Advisor Garry Burk is in charge, repairs/maintenance iis done right the first time and has done so for me for 20 years.
Excellent Friendy Customer Service - HAR1007
Excellent and friendly customer service!
Helpful in coordinating follow up visit with loaner for use since I have a young child in a car seat.
Best Experience with a Car Dealership - EVER! - DBfromDC
I found the car I was interested in online and got connected with Frank Costa. We reached agreement on the price and I then worked with Laurence Cornvalius to take delivery. From start to finish, it was the most pleasant experience I have ever had when purchasing an automobile. They answered every question, offered information I didn't even know I needed, handled adding the vehicle to my insurance, and overall provided outstanding customer service. I have told all of my friends in the DC area about this dealership and have encouraged them to make the 100 mile trip to MB of Midlothian if they plan to purchase a car; it was well worth the drive for me! Kudos to both Frank and Laurence!
Lied about their service fees - FredJ
I had a crack on one of my rims and I called Mercedes-Benz of Chantilly to a get a price on my 2012 ML-350. The gentleman who answered the phone said that Mercedes-Benz don't make new rims for that model anymore but they have refurbished ones for about $600. So, I decided to go there the next day to get that done. When I went there and I saw Louis, Lauren service advisor to help me with the replacement of the rim, she gave me a price of about $1100. I told her that I already got a price for a refurbished rim for about $600. She told me that they don'e have refurbished rims and all their rims are brand new and that is the price. She made a phone call to be sure and she said yes, that is the price and we do not have refurbished rims. I decided to leave and not pay the $1000 for the new one. Then she said let me talk to someone to see if I can do something for you. She make a phone call and brought the price down to $800. I was still now happy with the price and decided not go with the $800. Then she said let me talk to someone to see what I can do for and she told me to wait in the waiting room. She came back and said that yes they do have refurbished rims and I got it for the price I was told on the phone for about $600. A week later I had a different issue with my 2012 GL-450 with “malfunction error” and this time I saw Freddy Diaz service advisor. I was told that the issue is a compressor went back and needs to be replaced. I asked him if there is any other issue with the car besides the compressor. He said no, the service tech look at your car and that is the only issue at the moment. I decided to move forward with the service and have them replace the compressor. When the service was done Freddy called me and said that they just found a leak and that is going to cost me another $1400. I DO NOT trust this dealer with their service department and I DO NOT recommend them to anyone.
Straight Forward - PhillC
The whole car buying process was made straight forward working with Mercedes Benz of Fredericksburg. Great for out of town and military. A definite recommendation for anyone looking to join the Mercedes Benz Family.
Great treatment - Truckman1
Dwayne Smith made sure that I received customer satisfaction when I left the dealership. Malcolm in the service department also made sure that my truck was taken good care of at Mercedes Benz of Tysons Corner
Bad exp buying a new car - John Ervin
Avoid like a plague...had pre arranged financing refused to sell me car I wanted..refused to write up buyers order...called me a terrorist...extremely poor manners and extremely poor behavior...cannot recommend at all...please avoid this dealership and their shady sales people