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The service was alway wonderful , and I love everything... - Carriems22
The service was alway wonderful , and I love everything about you all.. From the time I pull up and from the time I leave .. it’s always a good vibe ..
The skilled and appropriate attention of detail to the... - alice_lockett
The skilled and appropriate attention of detail to the customer’s concerns were apparent in the process of this purchase. I was very appreciative of the sales person trying to assist in making this sales process less stressful. Alvin Daniels is an outstanding salesman.
Brian Parker and the Techs did an outstanding job of... - Husky63
Brian Parker and the Techs did an outstanding job of identifying and correcting a problem with my 350e. I will highly recommend them. Thank you so very much
The whole team - professional, caring, efficient as... - M A Leeper
The whole team - professional, caring, efficient as always. Pleasant waiting in the service lounge as you hear everyone laughing and talking. They are happy as they work. Mary Ann Leeper
Worst and most incompetent service department I have EVER... - NEVERAGAIN
Worst and most incompetent service department I have EVER worked with. 3 times left my car for SCREAMING brakes “ there’s nothing wrong with them” ( tell that to the people who are terrified when I stop behind them). Had my car 19 DAYS and when I came to pick it up the issue they did acknowledge, requiring replacement parts is STILL BROKEN!!
Also MERCEDES BENZ OF ROANOKE (they are one in the same).
My New C43 - tmills53x11
Dave Roberts is great to work with! Dave and Elias handled finding the vehicle I wanted with the options I required. It was a great experience.
Made an online appointment for an oil change and a loaner... - BlueXF
Made an online appointment for an oil change and a loaner vehicle. Got a text confirming the appointment and loaner.
On arrival was informed that they had no record of my appointment, and do not give out loaners for oil changes. My choice was to wait in a waiting room with people within 6 feet or take a ride home in a shuttle van. Neither was a healthy choice, but riding in a van with a non-COVID tested driver seemed less risky than sitting in a waiting room.
A short time later I got a text with multiple upsells/recommended maintenance. While I do enjoy paying $100 for wiper blades and an amazing $2000(!) for tires, the fact that I even got this text shows that they did have a record of my appointment.
The fact that they were too lazy to provide a loaner car means I went and got tires elsewhere. Wipers I did myself.
To state the obvious point....no, you aren't making any money on the oil change when you hand out a loaner car. But the whole point of a dealership service department is to get FUTURE business.
Treat someone right on a loss leader and they'll return for the big stuff......if a dealer service department provides a positive experience, people WILL return, even if the dealer is more expensive.
This is simple basic stuff. A Mercedes service department should be able to hit a home run on this.
Had I been in a loaner car there's a 95% certainty I would have had the additional $2500+/- work done just to get it done.
Steve Pflueger, the Commercial Manager, provided... - mhanigan01
Steve Pflueger, the Commercial Manager, provided excellent service on a recent potential Sprinter purchase. He had excellent knowledge of the product line, was very responsive to questions, and worked to understand my needs and suggest options. He did not try to sell me anything other than what I needed. I highly recommend him.
Competent and friendly service. The facility is clean.... - Oliver
Competent and friendly service. The facility is clean. Service is fast. I like the courtesy car system. I’m a client since yeard and would recommend anytime.
Worst Experience Experience. This dealership sold me a... - yahkie.wallace
Worst Experience Experience. This dealership sold me a defective car. Ran me around in circles to 3 different repair shops, 4 different service appointments, an a total of 11 days without my vehicle. Their service & salesmen all acknowledged the issue verbally but, did not complete the warranted repairs or offer any replacement options. Instead, they falsified my service records, saying they did not hear anything when in person/email they acknowledge they did.
This dealership does not focus on customers or doing what's right. They use stalling tactics to waste your time and bullying tactics to try to intimate you both over the phone and in e-mail. Jeff Riddle, the General Manager is rude, easily, the most unprofessional and unethical of them all . He had me drive a hour from Richmond to Fredericksburg with the expectation and I quote "Both Teddy and Mickey will do everything possible to make this work out for you" and they did absolutely nothing. When I asked to speak to Jeff Riddle about my issues, he sent a message through his employee Nick saying he's to busy and refuse to meet and speak with me. What kind of business refuses to address customers whom spent thousands of dollars at their dealership and hour + comminuting there.
Not to mention, Jeff Riddle threatened me via e-mail and over the phone saying if I don't remove my reviews online he and his staff will refuse to assist me. After removing post, he accepted my appointment for assistance and pretended he'd help. When I got there, they offered no amicable resolution.
I will never shop with Mercedes-Benz, Mercedes-Benz of Fredericksburg, Midlothian, or Richmond or will I shop with Huber Motor Cars.
Service Department - lebj9318
Great service and very friendly. Went out of their way to be very helpful during this covid-19 virus . Recommend this dealer for very good service.
they don't do what they say they will do when they say... - dlsmason
they don't do what they say they will do when they say they will do it...and communication is awful...forget about ever getting a call back if you leave a message...stay on hold as long as they will let you...just horribly late and slow about everything...you'll be FAR better off getting service elsewhere if you care for any communication at all
I continue to be shocked by the lack of customer service... - Merry.wulff
I continue to be shocked by the lack of customer service at Mercedes-Benz of Chantilly. I will never purchase or lease another Mercedes because of my experience. It’s ridiculous enough to have problems with a brand new car, but the complete lack of professionalism is unacceptable,
Bad exp buying a new car - John Ervin
Avoid like a plague...had pre arranged financing refused to sell me car I wanted..refused to write up buyers order...called me a terrorist...extremely poor manners and extremely poor behavior...cannot recommend at all...please avoid this dealership and their shady sales people