Return Customer - MSimpson
I just renewed my lease on my 3rd Mercedes with Mercedes of Alexandria. It was a seamless process and I am very pleased with my new vehicle. I will remain a repeat customer with this dealership for both services and purchases because to eh care and genuine thoughtfulness I experience time and time again.
Top Reviewed Specialists At This Dealership
New Sales Associate
Pre-Owned Sales Associate
New Car Sales Consultant
My 2008 300 was brought in for its 50,000 mile servicing. - violet
I am pleased about several things. Dan Moreau has been my service contact since I bought the car, and he has never failed to help me and has attended promptly to any needs. Please let him know of my special thanks.
Wondi and Geoff have also been especially helpful.
The most recent trip seemed unnecessarily costly, nevertheless, I appreciate that he and the entire staff are always warm and responsive whenever I call for service or stop by even for a courtesy carwash.
My car still looks great, and I am glad to have received a notice that my airbag replacement (recall) will be available later this spring.
Corporate Fleet/Retail- Diplomatic Sales
GREAT DEALERSHIP; GREAT EMPLOYEES AND MANAGEMENT!!! - Ann Wells
This dealership has quality leadership, and you see that in every employee there! They know how to treat customers; honestly. You will have a great experience at Tysinger!! I was amazed at the outstanding customer service from the Sales Manager, and all the employees, as well as the service department. If you are looking to buy a Mercedes, this is the place! Their salesmen are so honest, they told me I would lose too much money trading in my car I recently purchased. They offered to sell me an extended warranty for $700 less then I was charged at Virginia Beach Mercedes. Hopefully, one day I will return and buy a great car from Tysinger! I want to thank you so much for your support, time, and courtesy. You are all so wonderful, I just had to write this review! Thank you! Ann Wells
Hyundai Certified Advisor
Mercedes-Benz/Smart Brand Specialist
Audi Brand Specialist
Treated like family - J4d
I recently went in for my second and third car purchase in a few months. Unfortunately, my husband was in a very bad accident and I wanted to make sure he and my kids were driving the safest cars available. Shawn was tremendous in helping me quickly and efficiently find what I needed. The experience was unexpectedly heartwarming. I had worked with Shawn a few months prior to get myself a car. When this happened I contacted him via email and let him know what I needed and why. He not only was very concerned about finding the cars I needed but also very kind and caring about my husband’s health. I cannot day enough good things about Mercedes Fredricksburg, Shawn, Marcus and the whole team. I wholeheartedly recommend them for any car needs.
Service B - LarryP
The staff were polite & helpful. I was given a loaner, & the service was done in half the time I expected. No complaints & would reccomend to any M-B owner.
Above & Beyond - Great Dealership
Traveling to my Fathers funeral from SC to PA , we blew a tire on interstate (pothole) in middle of the night. limped car to Charlottesville and spend the night there. Called dealership the next morning and spoke to Megan Apperson , she advised replacement tire was not in stock and needed to be ordered. Considering our circumstance , Megan spoke with Kevin Powell and they offered a service loaner for us to continue on instead of having to rent another vehicle. When we returned , car was repaired , cleaned and waiting. Both Megan and Kevin went above and beyond in their actions , to ensure that we had the best possible service and they are both fantastic representatives of Mercedes Benz , and the Dealership. They didn't have to do what they did but it was so tremendously appreciated ! These are two special people that the Charlottesville should be proud of... Many many thanks, Tom Shuda
Lake Wylie SC
Integrity and outstanding service! - Ivor Fisher
I truly want to thank you and your team for the integrity and outstanding service that I was provided by your Mercedes Midlothian operation today. Joshua was excellent and is a true professional. The Shuttle drivers were on point. Thank you again very much. Greatly appreciated. Ivor Fisher.
good experience , top shelf - Kevin Hunter
Very professional and great customer service. good customer service called and emailed me when problem was diagnosed. Then called and explained every thing to me so I could understand what they were fixing. also cleaned and washed my vehicle for me. Steve is the man at West Broad street good guy and represents Mercedes Benz service center very well.
Great experience with MB of Virginia Beach - Charles
Tish was a great sales representative to work with during the whole process and very good at communicating every step. Tish understood her MB product and represented the company very well. Paul was also very good on the delivery. He communicated with us during the delivery and explained the different features of the vehicle very well. Good people to work with.
First Car purchase - dyl_will
Dwayne provided exceptional service. His charisma and personality are a huge asset to this dealership and ultimately contributed to the purchase. I came in on a Saturday just to test drive the car, and ended up coming back the next day with my folks ready to purchase. He made the whole process easy, and was very relatable. What stood out the most was what happened after I drove the car home. The ability to ask him any questions about the car and get a quick response is a great feeling. I would recommend him to any buyer, especially those who are purchasing for the first time.
Berglund dealership and service department is horrid. - Warrior
Do not get service at Roanoke, VA Berglund dealership or the Lynchburg dealership. For 3 years they have been consistently horrible. It started just after it changed ownership in 2014. Rude managers and absolutly disgusting service managers. Especially the service manager, Joe in Lynchburg, VA. He is rude constantly and over nothing real major. Just nasty folks in total. Experienced it in both dealerships and both service departments. DO NOT trust them with your Mercedes. They would honestly prefer to leave you stranded than deal with a customer. I have written Mercedes Benz corporate and will continue to write until they find real managers who represent this wonderful and superior automobile.
Improper paperwork = cannot drive my car - ny
Beautiful new facility with staff that is helpful and friendly during the purchasing process. The dealership's business office, however, failed to properly process my vehicle's paperwork and I was unable to drive my vehicle for over two weeks because they messed up the documentation needed to get tags. They told me that in Virginia you can only get temporary tags for 30 days and cannot renew or get new temp tags, so I couldn't drive my vehicle until they fixed the registration paperwork and we got it reprocessed. It seemed like they waited until the last second to send me the paperwork then dragged their feet on fixing the problem.
Also, the bill of sale said in black-and-white that I had paid for tags but then they came back later and said I had to pay the tag fee separately.
I'm not sure if they were not being completely honest or if they are not completely competent at what they do.
So, this might be a fine place to purchase a vehicle, as long as you don't need to drive it and you have time to fix their mistakes.
Bad exp buying a new car - John Ervin
Avoid like a plague...had pre arranged financing refused to sell me car I wanted..refused to write up buyers order...called me a terrorist...extremely poor manners and extremely poor behavior...cannot recommend at all...please avoid this dealership and their shady sales people
Mercedes-Benz of Alexandria