943 Virginia Used Car Dealers

I am happy with their outstanding service, friendly - David.a.peterson

I am happy with their outstanding service, friendly staff, honest communication, making every visit enjoyable.

Chris Thoman was able to help my wife and I find the - Johnathanzanehull

Chris Thoman was able to help my wife and I find the perfect truck. Very nice and patient especially with my baby getting fussy at the desk. Would come here again.

My salesman Golden Junnie Harris did a tremendous job. - jose.a.vazquez3

My salesman Golden Junnie Harris did a tremendous job. From the treatment to accommodating the request I had and finding a great deal for me. If you are looking for a car and go to this dealership he is the salesman you want to do business with. Highly recommended.

Had an issue with my pre owned Ford Edge I purchased from - Jarrett.stone

Had an issue with my pre owned Ford Edge I purchased from Bisbee Honda. The valve cover gasket was leaking and caused a myriad of problems. The service center, along with “Paul”, worked to have the issue resolved quickly and as affordable as possible. I highly recommend them for their friendliness, but also for their commitment to customer service!!

Sales rep was very helpful and worked with me on what I - kessaian

Sales rep was very helpful and worked with me on what I was looking for.

Absolutely fabulous experience start to finish. - AJ Believer

Absolutely fabulous experience start to finish. Easiest way to buy a car. No hassle, no lurking salesmen. AJ in Roanoke VA was the finest, most professional guy and very helpful. He offered to have the car detailed if I didn’t like the way it looked. There was a large crack in the leather on the drivers seat and AJ pointed it out right off and offered to have it repaired by their specialist. That hasn’t happened yet but I’ll update this review later. I bought a Subaru that seems to be in great working order. Based on my experience I would highly recommend using CarMax for my next car! Thanks, AJ.

Trybe was the sales person assisting me. - Howmday

Trybe was the sales person assisting me. She is very good, very helpful, and very customer service oriented. She did a great job moving me through the system, and was the only person in the showroom that day that treated every customer in to the store. She is a great asset to Carmax and she should be acknowledged.

I am very pleased with the service we get from the Joyce - vixis

I am very pleased with the service we get from the Joyce Koons, the service managers are always professional and on point for taking care of our 2019 Touring Pilot. They also have concierge service, which other dealerships do not offer. They will pick up and drop off your vehicle at your home or office and offer a loaner, this is definitely an amazing idea. Joyce Koons will always be our go to for our Honda vehicles. 🚗 Keep up the good work!!

Senal was my sales representative. - Maria

Senal was my sales representative. He answered my call we made an appointment. He was prompt courteous, and sold me the car with a smile thank you so much. I will be back when I’m ready to purchase my next vehicle.

I can’t say enough! - habibahwilliams

I can’t say enough! I felt appreciated for my loyalty and walked out with a great deal on a beautiful car. I’ve never loved a car so much. Thanks to Alex, Kirk and Mason.

We purchase a new Accord from CMA Honda in the last week. - bandit972

We purchase a new Accord from CMA Honda in the last week. We dealt with Ricky Hamlet who we have dealt for a number of years. Always does a great job of explaining everything about the car. We would recommend him highly. Sue & Dennis

One of the best buying experiences that I have had at a - rweeks694

One of the best buying experiences that I have had at a dealership. Everyone from the salesman to management, to the parts department were excellent to work with and made for a very enjoyable experience.

The entire staff at Richmond BMW were very professional - tater0088

The entire staff at Richmond BMW were very professional and courteous. The salesman was very knowledgeable about the BMW we were purchasing.

I want to thank Agner for his efficiency and good job , - Mabel Laínez

I want to thank Agner for his efficiency and good job , and for being very kind to my son.

I brought my vehicle in for a routine oil change, tire - samantha.cogil

I brought my vehicle in for a routine oil change, tire rotation, and inspections. Unfortunately, the service center failed at the most basic level. The oil filter was improperly installed, causing the engine oil to drain out completely. This left my wife stranded on the side of the road late at night and caused significant oil stains on both my driveway and a friend's property. I had to have the vehicle towed back to the dealership. To his credit, the service advisor was professional, apologetic, and covered the remainder of my insurance tow bill. They cleaned the engine bay and performed the service again. Even after the "fix," the attention to detail was non-existent. When I picked up the vehicle for the second time, I checked the fluids and found that none had been topped off; my coolant was actually below the minimum line. This is despite the fact that a multi-point inspection was part of the original service. My experience soured when I spoke with the manager, Afton Caldwell. She was dismissive and lacked empathy, treating a major service failure as "no big deal." Despite the risk of long-term engine damage due to their negligence, she refused to offer a refund or an extended engine warranty. Offering a free future oil change is a hollow gesture when the trust has been completely broken. They did admit fault on the service receipt, which is the only reason for the second star. However, due to the poor management response and the safety risk involved, I cannot recommend this service center.

I’m Impressed with the professionalism that I was - Hector Martinez

I’m Impressed with the professionalism that I was treated. And I’m pleased that you do have bilingual persons to explain clearly all of your options and priorities and advice too.

I had a great experience! - ddjamz22

I had a great experience! Everyone was super friendly, professional and helpful. Will recommend to people for sure

I was very happy with the way you handled my purchase of - Johnl28671

I was very happy with the way you handled my purchase of the Colorado I love it it has great quality and power thanks again John Litchford

We went to CarMax primarily to check out a CT5 I paid to - rosaleecduke

We went to CarMax primarily to check out a CT5 I paid to send up to Richmond from NC. From the moment we walked in, we were treated very well. Chris chatted with us a bit and got our necessary information and gave us the keys to the car. He told us to drive it in traffic and in the interstate so we could get a feel of it. We loved it and decided it was the car for us. Chris took our 2017 Audi and gave us an offer almost double what we thought we’d get. We finished the paperwork and drove off very happy customers.

People are just wonderful -- Sonora, Chris. - jerry.panaro

People are just wonderful -- Sonora, Chris. Brandon is fantastic. Very punctual & hospitable. Brought Phantom in for safety check & it performed beautifully on trip.

The most excellent service and transparency is what I got - dh438281

The most excellent service and transparency is what I got and I would always be back.

Horrible customer service! - Notrab73

Horrible customer service! I drove 4 hours round trip yesterday to look at a Jeep and worked directly with Sales Manager Gary, GM Niko, and Anthony. We spent over an hour going back and forth and ultimately agreed on a price. I was approved through financing, but they only had one finance person working on a Saturday, so we couldn’t complete the paperwork that day. Anthony and Gary both told me they would call me later so we could finalize everything over the phone and sign documents at delivery. I specifically asked whether I needed to leave a deposit, and Gary told me that would not be necessary. Anthony even said he had the keys and had already moved the Jeep to the “sold” lot in the back. I never received a call. When I followed up the next morning, I was told the three people I had worked with were off, and the manager on duty, David, informed me they had sold the Jeep to someone else later that night. His only response was “our bad” and that this “happens a lot.” That is extremely disappointing after driving 4 hours and being told the vehicle was secured. If Lindsey Automotive does not have adequate finance staffing on busy days, that should not become the customer’s problem—especially after a price agreement and financing approval. If you are not local and can’t sit in their waiting room for hours, be cautious. Based on my experience, verbal commitments and assurances that a vehicle is “sold” may not actually mean it’s being held for you. Customer service did not feel like a priority here.

On the way home from NC in May 2026, I noticed my cruise - EH

On the way home from NC in May 2026, I noticed my cruise control was no longer working. I stopped at a local NC Honda dealer and he there told me they had no techs available. He came out and said that the cruise control button was no longer working. He stuck a sticky pad into the cruise button and jammed it down so that it now worked. He told me that the three buttons behind the steering wheel front was a unit and needed to be replaced, but they would have to order it. I called Landmark Honda and explain the situation and told them they needed to order the part before I came there. I said I would pay for the part up front because I had been explained what part it was. They said they would have the parts person call me, but that never happened. I came in for my appointment and met with a service person who was very condescending about how they could not order parts without seeing it first, even if I told them what part. I know that isn’t true since I have ordered parts before over the phone and have them ready when I’ve come in. Anyway, I sat there while they told me, oh, we have to order the part that I told them they had to order to begin with. I was told my rep would call me when the part was in, but that never happened. I finally called and they did have the part. I realized when I brought the car in that you have to ask about your car because they aren’t proactive enough to check on your car. Seems your car will be ready if you ask. On the way home, I checked the buttons on the steering wheel. Cruise control was working but the steering wheel cover wasn’t installed correctly so the volume control button was sticking in the up or down position when you changed the volume. I called and they told me that they would need to readjust the steering wheel cover. The third appointment went similar to the second and when I finally went to my car and checked the buttons, I found out that the cruise control button was no longer working. The tech came out and told me that the steering wheel cover was now warped and was pressing on the cruise control button and would need to be replaced. They would order one and call me when it was in. I never got a call and after about a week, I called and they told me that the part was in. I came in expecting it to be another hour and half job like the first appointments. I was told several times it was being worked on. After 3 hours I asked what was happening and they told me that the wiring harness was being replaced for the cruise control buttons. That was news to me and it turns out inaccurate. I saw my car outside and when I pointed it out to the service representative, he said he would check on it. At one point, he told me I was another rep’s customer but that person wasn’t here and he had his own customers to take care of. It turns out that my car hadn’t been in the shop yet. Seems there was confusion on what to do because the shop foreman wasn’t in and they hadn’t started working on it. They finally got things figured out and got the steering wheel cover replaced correctly at no charge to me. I’ve been with Landmark Honda for 12 years and this has been the worst experience in my 12 years. I have noticed that the service department has gone downhill over the last couple of years. I also have spoken to a close friend who had similar experiences to include being talk down. I have wasted my time and I do not appreciate the way Landmark Honda has treated me the last few times. I was lied to, ignored and gaslighted about the problems and parts. This time was completely unacceptable. I am going to follow the example of my friend and break my relationship with Landmark Honda after 12 years. This isn’t what I expect from the company that has provided exemplary service for the first 10 years and set the standard high. They no longer meet that standard and it is time to go elsewhere.

We just bought a used 21 Accord 2. - CJ

We just bought a used 21 Accord 2.0T from Priority Honda. Chris McElligott and Tien Lien were efficient and knowledgeable. Definitely made the buying experience a pleasure with no buyers remorse. Thanks, again!

The entire staff was professional, knowledgeable and - LeoSuggs

The entire staff was professional, knowledgeable and customer focused. Nathan in particular went above and beyond my expectations. The Haley service department is second to none. The facility is clean and well laid out.

I just took my Chevy Bolt in for the 7 year AC service. - rico

I just took my Chevy Bolt in for the 7 year AC service. Scheduling was easy, and the work was completed in a decent time considering the amount of work involved. The Service Techs, Adam Lebo and Josh Skinner were exceptional. When I Thought there had been a slight screw up they were quick to have me back in where they went over the situation and SPENT THE TIME to show me my mistake. The EV service engineer/technician Jack working on the vehicle went over the whole thing. I’m pretty much of a car nut. The engine bay is always clean so I thought I noticed some fitment issues- Wrong! Still a good learning experience. Additionally they threw in some service that I would have needed in December as part of the service since the car was practically disassembled for the initial work. That was a surprise. I’ve been taking the Bolt to them since my original purchase in 2019 and have been very happy. I would recommend them and their EV crew without a a doubt. BTW the vehicle has been reliable and worth every $$. Pohanka Chevy helped make it so. I do not work there nor do I have a financial interest in the business.

I got ghosted after the sale. - samv

I got ghosted after the sale. I am still waiting for $550 worth of equipment that was promised weeks ago. It feels like once the papers were signed, the dealership lost all interest in fulfilling their end of the bargain. I hope management sees this and finally gets my parts ordered and installed.

CarMax always provides excellent customer service and - Petrocelli Scott

CarMax always provides excellent customer service and straightforward pricing. Vehicle was shipped without any problems and prepared for the test drive.

Safford CDJR of Springfield has the Best Service - QUINTENZEIGLER2

Safford CDJR of Springfield has the Best Service Department in the DMV. My advisor Drake is #1

I have always received an excellent customer service - AZ

I have always received an excellent customer service every time I took my car over the years. I definitely would recommend it to my friends.