19 north carolina Volkswagen Dealers

Fox was super professional, very knowledgeable and easy - erinleighhardy

Fox was super professional, very knowledgeable and easy to work with. Anytime an issue arises it’s an opportunity to win or lose a customer forever. Fox handled my issue(s) with confidence and ease ensuring he would assist in having one car repaired while mailing me a missing personal item and agreeing to correct a mistake in the actual purchase, showing me I was a very valued customer. In turn I have told many people - I actually used Fox as an example of exemplary salesmanship and how we should strive to hold ourselves and conduct business in my field with my team and others.

I filled out some information on the dealership website - Earl Jackson

I filled out some information on the dealership website inquiring about a vehicle. Tylor reached out to me about the vehicle. Tylor was absolutely phenomenal. He made the car buying process easy . He listened to what I wanted and answered all of my questions and was available the entire time. This was by far the most friendliest dealership I purchased a vehicle from especially considering this is my first Volkswagen. The vehicle is totally living up to my expectations that my next vehicle will be another Volkswagen and purchasing it from Leith.

My experience at Leith Volkswagen was superb. - Chase.m.bix

My experience at Leith Volkswagen was superb. Everyone there was super helpful and big shoutout to Juan and Michael for getting me and my family the exact vehicle we wanted. Overall 5 stars.

I originally came to this dealership with the intent to - courtohh

I originally came to this dealership with the intent to look only, to get ideas of what kind of car I might want. I didn’t want to shop at any dealership because I’d had so many poor experiences with each of my vehicles prior. But when Drew approached me and my best friend in the parking lot with kindness and understanding, I had a feeling this experience would be a lot better than all of the others before. I had a budget set in my mind and had done tons of research to understand what I could or could not afford for a monthly payment, and the folks here were actually very respectful of that and didn’t try to push my financial boundaries. Drew answered all of our questions and went above and beyond my expectations. I don’t think I’ve ever laughed and had so much fun during a car sale before, and I’ve owned or leased 6 or 7 cars at this point in my life. Thank you to Drew and Chris and Sean for making this purchase so worthwhile and painless. I’ll definitely return whenever I’m ready for another car in the future, and I’ll be recommending all of my friends check this dealership out.

Never had an issue with the dealership on a whole. - Kelly Cannon

Never had an issue with the dealership on a whole. I have become increasingly frustrated with the service department the last several times. No customer has time to, “keep bringing the vehicle back in,” yet that’s what I keep hearing. It’s an hours round trip drive, plus the hours you wait while it’s there. I cannot be without a vehicle and getting a loaner is like getting blood out of a turnip. Maybe I am an old school service person. If a customer continues to have repeated issues, has pictures of the error codes, yet they can’t duplicate it, so the, just being her back in when it happens doesn’t float. No, I don’t want the picture of the error, says the advisor, VW won’t accept that. Then that’s my poor decision having bought a VW and I’ll have to deal with it. Being told that the service techs can take care of those updates for you, yet when you arrive, VW changed their policies. Please! Then call me and give me two options, and to answer your question, NO nothing was taken care of! But back to my two options, I can leave my car over the weekend and use the “Rental”, and they will try again Monday OR I can just come get my car and bring it back once the issue occurs again. If I choose option one, I’ll be responsible for the rental and have to pay for 3-4 days or choose option two. I don’t appreciate nor just want someone talking in circles to me. It’s a pretty black and white issue, so why muck the waters. I know, clients/customers can be scary, moody, etc., but at least give them the common courtesy of listening and not trying the, I’m the service advisor, you are the customer who doesn’t know how a VW works. Needless to say, I’ve wasted not only my time, multiple trips of my time, but on YouTube and the internet trying to fix my own issues. Which with this thought, it reminds me my most recent trip on Friday of last week, which originally was supposed to be on Wednesday, but thankfully, I “thought” to call first. Thank goodness I did, it would have been a not nice visit. So, my apologies for my digression, but if you, service advisor who knows more than me, the customer, why would you have not thought ahead of my arrival, knowing said issues were still occurring not have let me know, VW service needs BOTH key Fobs? So as I’m with my dying mother-in-law, waiting on the nurse to come by, would you call me and the. Offer to send someone to retrieve the other FOB that was not in my possession, nor my husband’s. You make it that the Tech HAS to have that other Fob, so I then have to leave my in-laws home, make a 25 minute drive back to my home to retrieve a Fob, because nobody thought about that. So I’ll try and tie this up, I don’t know that at the rate this Atlas develops issues, that I even want to keep it. If I decide to trade it, it will not be with a Hendrick dealership I again, will accept the poor decision on my part of ever picking out a VW Atlas. I was impressed with how long between service appointments it had, loved the vehicle and right now, I’m not so sure I even like it any longer. If I trade mine, my brother won’t be far behind on trading theirs You can’t even get replacement headlights without waiting months. I’m not interested in having that issue. In closing, generally an oil change and tire rotation creates a minimum or a three hour wait, and just waiting on that and some simple issue I’ve waited well over five hours. I’d suggest having courtesy snacks or something because otherwise, customers are stranded and I am not interested in DoorDashing anything. Apologies for grammatical mistakes and possible misspellings, this email hit me at a time I needed to blow off some steam. Respectfully, Kelly Cannon

I love Flow VW, Marshall helped me with my diffucult - Wiktoria A.

I love Flow VW, Marshall helped me with my diffucult trade-in situation after a bad experience with Toyota dealership, and I also got a very good deal.

Very pleased with services on my car. - Cmarlo

Very pleased with services on my car. Fast and easy. I also purchased my car here again super easy and very nice people.

This is the 5th VW and one Audiwe have bought and in - Fredmargos

This is the 5th VW and one Audiwe have bought and in addition to finance underwriter Zack, sales manager Jordan, Jackie the salesperson excelled in explaining EVERYTHING about the car and went over things a 2nd and 3rd time. She was very knowledgeable, polite and you can feel the energy she has for her job and caring nature. and I feel confident I can turn to her with any questions as I already have. I would not hesitate to buy another car from Flow in Asheville

Very fast and professional work. - Daniel.elswick126527

Very fast and professional work. Would always recommend. Staff is always on point and excellent.

Dealership was organized, friendly and had good inventory - Ryan F

Dealership was organized, friendly and had good inventory that I was searching to buy. I was able to book via phone for same day appointment.

Tough time getting through all the programs and - Rudysnewphone

Tough time getting through all the programs and understanding what’s what! Be on your game!

Gti Purchase - TUrbocharger20*

I was in the market for a Focus ST and thought I should stop by National on the way. Not only was the car amazing but the National VW team was so welcoming! I had the pleasure of working with both Chris and Pete and together they made my purchasing experience very comfortable! An extremely clean dealership with a proficient and welcoming staff!

Volkswagen flow of Durham neglected to complete a repair - Brit.ledford

Volkswagen flow of Durham neglected to complete a repair as instructed by the Volkswagen of America Techline. They indicated to the customer that the repair was done and the car was fixed, under warranty. Month later, the car went into limp mode while accelerating on the highway, resulting in a near accident. When the car was actually fixed months later, the tech at a different Volkswagen dealership indicated where he could see that the work had never actually been done by Volkswagen flow of Durham. They closed out the work order without completing the job as instructed by the Volkswagen of America tech line. I do not recommend taking your vehicle here, as their refusal to comply with warranty repair instructions resulted in a near death experience for myself, and my two kids on 15 501. Their utter disregard for the safety of Volkswagen customers, negligence and d laziness should be considered as you are seeking repair options.

I very rarely write a review but wanted to share the - mb

I very rarely write a review but wanted to share the positive experience I had with Mark in the service department. He was the only person in 5 months to be able to obtain a Taos headlight for me. I am so appreciative of the constant communication Mark provided during a very stressful time! Thank you Mark for your outstanding service! MB

Purchased a 2021 Atlas Cross Sport SEL Premium every - russell.acuff

Purchased a 2021 Atlas Cross Sport SEL Premium every time I schedule service online I get a call telling me what they cannot do and that they can’t owner the service request until a date 5 weeks out. Never have loaner vehicle. This is my only vehicle and I have a job and cannot set around waiting for hours waiting for them to service the vehicle. Seems like it was a mistake buying this vehicle from them.

Awesome buying experience - Jsm1352599

A great experience from test drive, negotiation, and finally the paperwork. The team is friendly and professional. McKayla the sales lady was a joy to work with. Love our new Atlas

I called the service department Monday May 12, 2025 and - CHIRO614

I called the service department Monday May 12, 2025 and left 2 voicemails for this dealership to return my call so I could schedule a day/time. 3 days later, still no call.