19 north carolina Volkswagen Dealers

The best car buying experience ever! - Thalishas81

The best car buying experience ever! Just purchased a brand new 2025 Volkswagen Jetta Sport on Saturday and was in and out within an hour. This is the 3rd new Volkswagen that my family has bought since 2021 and all have been brand new cars. Zach is the best and we love him! I feel like he's part of the family now!

Shakir Arnett is very efficient and courteous as a sales - danielthomas13

Shakir Arnett is very efficient and courteous as a sales person. He deserves credit for doing a good job by selling us a great vehicle that fits our needs perfectly. Thankyou.

David Heranadez is a very personable young man. - bmompop1

David Heranadez is a very personable young man. He was very knowledgeable about the VW we purchased. Just one thing I'd like to point out, and I'm not one to embellish what I don't see, and I'm not going to start now. However, my wife and I found David to be a very nice young man and considerate, a rarity in this day and age. When you visit Volkswagen Cary, if you do, look up David Heranadez.

I originally came to this dealership with the intent to - courtohh

I originally came to this dealership with the intent to look only, to get ideas of what kind of car I might want. I didn’t want to shop at any dealership because I’d had so many poor experiences with each of my vehicles prior. But when Drew approached me and my best friend in the parking lot with kindness and understanding, I had a feeling this experience would be a lot better than all of the others before. I had a budget set in my mind and had done tons of research to understand what I could or could not afford for a monthly payment, and the folks here were actually very respectful of that and didn’t try to push my financial boundaries. Drew answered all of our questions and went above and beyond my expectations. I don’t think I’ve ever laughed and had so much fun during a car sale before, and I’ve owned or leased 6 or 7 cars at this point in my life. Thank you to Drew and Chris and Sean for making this purchase so worthwhile and painless. I’ll definitely return whenever I’m ready for another car in the future, and I’ll be recommending all of my friends check this dealership out.

Friendly, and professional, my salesman was very - jeffshuford1

Friendly, and professional, my salesman was very professional , and a nice young man, and knowledgeable of the car we were buying

I love Flow VW, Marshall helped me with my diffucult - Wiktoria A.

I love Flow VW, Marshall helped me with my diffucult trade-in situation after a bad experience with Toyota dealership, and I also got a very good deal.

Always enjoy seeing the friendly folks at Flow Subaru - LabGal

Always enjoy seeing the friendly folks at Flow Subaru Burlington, NC. This is the only dealership we use for maintenance of both of our Subaru vehicles, an Outback Wilderness and a Legacy Sport. We appreciate their commitment to excellent service. Thank you, Dray, Randy, Jason, Bryan, Sam, Matt & Kadence.

Our salesman, Brendan Burgess was great. - acw5a

Our salesman, Brendan Burgess was great. He made the process very easy and was very professional and knowledgeable about the VW line.

Very fast and professional work. - Daniel.elswick126527

Very fast and professional work. Would always recommend. Staff is always on point and excellent.

Dealership was organized, friendly and had good inventory - Ryan F

Dealership was organized, friendly and had good inventory that I was searching to buy. I was able to book via phone for same day appointment.

Tough time getting through all the programs and - Rudysnewphone

Tough time getting through all the programs and understanding what’s what! Be on your game!

Gti Purchase - TUrbocharger20*

I was in the market for a Focus ST and thought I should stop by National on the way. Not only was the car amazing but the National VW team was so welcoming! I had the pleasure of working with both Chris and Pete and together they made my purchasing experience very comfortable! An extremely clean dealership with a proficient and welcoming staff!

Volkswagen flow of Durham neglected to complete a repair - Brit.ledford

Volkswagen flow of Durham neglected to complete a repair as instructed by the Volkswagen of America Techline. They indicated to the customer that the repair was done and the car was fixed, under warranty. Month later, the car went into limp mode while accelerating on the highway, resulting in a near accident. When the car was actually fixed months later, the tech at a different Volkswagen dealership indicated where he could see that the work had never actually been done by Volkswagen flow of Durham. They closed out the work order without completing the job as instructed by the Volkswagen of America tech line. I do not recommend taking your vehicle here, as their refusal to comply with warranty repair instructions resulted in a near death experience for myself, and my two kids on 15 501. Their utter disregard for the safety of Volkswagen customers, negligence and d laziness should be considered as you are seeking repair options.

I very rarely write a review but wanted to share the - mb

I very rarely write a review but wanted to share the positive experience I had with Mark in the service department. He was the only person in 5 months to be able to obtain a Taos headlight for me. I am so appreciative of the constant communication Mark provided during a very stressful time! Thank you Mark for your outstanding service! MB

Purchased a 2021 Atlas Cross Sport SEL Premium every - russell.acuff

Purchased a 2021 Atlas Cross Sport SEL Premium every time I schedule service online I get a call telling me what they cannot do and that they can’t owner the service request until a date 5 weeks out. Never have loaner vehicle. This is my only vehicle and I have a job and cannot set around waiting for hours waiting for them to service the vehicle. Seems like it was a mistake buying this vehicle from them.

Awesome buying experience - Jsm1352599

A great experience from test drive, negotiation, and finally the paperwork. The team is friendly and professional. McKayla the sales lady was a joy to work with. Love our new Atlas

Lost Customer - Mark Pederson

WOW, I was waiting for this survey. I had an appointment at 2:00 on Wednesday to get my oil and filter changed on my 2017 Passat. I got to your shop about 15 minutes early. I sat outside because of this virus going around. I did not have a issue with that. You had benches set up outside. The first issue I had was after i had walked in to tell your guy I was there and I wanted my oil changed. I asked if they could check my front end because it made a clunky noise when I first starting driving and turned to the left. I said that the car had 35,000 miles and I know your warranty policies of 3 and 5 years. He guy came outside and said that my car was out of warranty (3 years, 36000 miles November of 2019. Now that made me mad. The technician has to pull off the plastic skid plate to change the oil and also has to drive the car into the shop, and put it on the hoist. They guy said he would have to charge me $65.00 to look at it. What a joke. Second issue was at 4:00 another guy came out and told me that he check on my car and find out what was going on he said he would be back in 15 minutes(car had been there 2 hours so far). At 4:30 the same guy came out and said I needed a cabin filter and wipers and asked if I wanted them changed. Gee, do you think what I said? NO!!! He said he would get the car washed and back in 15 minutes. Car pulled up in front at 5:00 30 minutes later. Now the positive thing was you didn't charge me labor. WOW 3 hour oil change, and I saved about $10.00 for labor. Can't wait to schedule another appointment. NOT!!! Wurst customer service that I have ever had. Mark Pederson