If you value your time, money, or dignity — avoid John - sandyko320
If you value your time, money, or dignity — avoid John Eagle Acura at all costs.
It’s been a long time since I’ve truly hated anything or anyone with such intensity, but John Eagle Acura has managed to reignite that kind of deep, burning disgust.
Unfortunately, I was naive enough to go to them not once, but twice — and this is me owning up to that painful mistake so you don’t make it too. As they say, life’s most valuable lessons don’t come cheap, and John Eagle Acura has certainly been a costly teacher.
Our first experience was a nightmare. We bought a vehicle from them a couple of years ago, and they lied, manipulated, and used shady tactics to twist words and pressure us into extras we didn’t want or need. One thing that still infuriates me to this day was being told we had to buy a full bundle of add-ons just to get the tire and rim protection package, which was the only thing we truly wanted. Later, I found out that was an outright lie.
When I confronted their General Manager, Alice Cao, she admitted it was a lie — we could have bought the tire and rim protection separately. When I explained how frustrating and disappointing it was to be manipulated like that, her response?
“Well, you didn’t have to. No one forced you.”
That level of smug, cold indifference from someone in her position was appalling. No empathy, no apology — just a complete lack of accountability. It was clear: as long as they got the sale, they couldn’t care less how it happened.
I swore I’d never go back. I even avoid them for basic maintenance. I’d rather drive 20 miles to Sterling McCall Acura than ever set foot in John Eagle again.
But… this brings me to the second time.
My husband was pressed for time and, despite my warnings, took our other Acura (not even purchased from them) to John Eagle for a simple oil change. One thing led to another, and he got what seemed like a decent offer on a new vehicle. He was excited — I was reluctant. But I caved, because hey — it’s not always “happy wife, happy life.” The men in our lives deserve happiness too.
To be fair, this time around we knew better. We’d done our homework and were more prepared. They gave us a decent deal on the vehicle. But true to form, the dealership still found ways to show their greed and shady pricing.
They tried to charge us $934 just to change the emblems — something that is laughably overpriced. But I wasn’t surprised — this is John Eagle Acura, after all. Then they wanted $742 for basic weather mats — the exact same ones I found online for $202. I understand dealerships can set their own pricing, but this level of markup is just another reminder of how this place operates: maximum profit, minimal ethics.
Time and time again, this dealership proves itself to be shady, manipulative, and shamelessly money-hungry. Shame on me for giving them a second chance — but maybe my costly experience will help someone else avoid making the same mistake.
Do yourself a favor and stay far, far away from John Eagle Acura.
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