I honestly cannot think of a single positive thing about - akrause
I honestly cannot think of a single positive thing about my experience with this dealership other than the fact that they happened to have the car I wanted. Everything else has been a complete mess from start to finish. When I purchased my vehicle, I was told to leave for about an hour while they “detailed” the car. After getting home and actually looking it over, it was obvious that no real detailing had been done. There were streaks and marks from what was clearly a dirty rag (which the salesman later admitted), scratches and nicks that hadn’t been addressed, and the number “18” still written in Sharpie on the wheel. If this is their idea of a detail, that’s embarrassing. I ended up paying out of pocket to have the car properly detailed myself because they couldn’t do the job right the first time. When I brought this to their attention, they told me to send the invoice and they would reimburse me or offer FordPass points. Unsurprisingly, they chose to give me FordPass points instead something I have absolutely no use for. I don’t trust them to touch my car again, and I do my own maintenance, so this “compensation” was essentially worthless. It gets worse. After I submitted an honest negative survey, the sales manager reached out to me and attempted to bribe me into changing my review in exchange for more FordPass points. That alone tells you everything you need to know about how they handle customer feedback.
Shortly after, I scheduled a recall service and was told it would take “no more than 5 minutes.” I showed up for my 9 AM appointment expecting a quick visit and instead sat there for over an hour, making me late for work. To make matters worse, they ran my freshly ceramic-coated and PPF’d car through their automatic car wash without my permission something anyone with basic knowledge of car care knows you absolutely do not do. Most recently, I attempted to use the FordPass points they pushed on me by purchasing a lifetime BlueCruise subscription. I was told by Ford to contact the dealership to complete the purchase. The salesman eagerly sent over paperwork, which I signed—documentation that clearly stated I agreed to purchase the service. Then suddenly, they backtracked and claimed it could only be purchased at the point of sale… yet I was never offered it at the point of sale. So apparently, I was supposed to ask for a service they don’t offer, at a time when they don’t offer it, and now a signed agreement means nothing? It’s completely contradictory and makes zero sense. If a signed document isn’t binding when it benefits them, it really makes you question what any of their paperwork is actually worth. Especially when I know multiple people who have purchased the lifetime BlueCruise subscription after the point of sale from both their location and their sister location in Kutztown. Between the poor workmanship, lack of accountability, misleading information, wasted time, and outright unethical behavior, this has been one of the worst customer service experiences I’ve ever had. I would strongly recommend taking your business elsewhere unless you enjoy being misled, ignored, and inconvenienced at every step of the process.
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