Angel Rodriguez

I purchased a 2025 IS350 here in April, only because I wanted the Ultrasonic Blue, and the experience was horrible. I declined their lowball trade-in offer on my car with only 500 miles, so the finance wanted the Ultrasonic Blue, and the experience was horrible. I declined their lowball trade-in offer on my car with only 500 miles, so the finance manager, Ibrahim Umar, spent hours trying to stick me with the highest interest rate possible, despite my perfect credit. He was condescending the entire time, constantly asking, “You happy??” Just remember, dealers often inflate your rate to profit off your loan. On the highway ride home, I noticed tire flat spots, as a vibration, likely from the car sitting too long. Days later, my service advisor, Kristi Moore, dismissed the issue and said I wouldn’t be getting new tires because her techs didn’t feel a vibration, after dangerously speeding on US1, no less. Her techs abused my brand-new car, flooring it to 6,000 RPM and 60 mph on side roads, trying to replicate the issue. I spent seven hours in service, and they only replaced one tire to humor me, which fixed nothing. After two more weeks and a battle with Lexus corporate, another dealer stepped up and replaced all the tires. North Miami refused to take accountability for an issue with the car they sold me. Beware: Once you sign the paperwork, you’re on your own. More

Report | Print

I’m a customer from more than 5 years and I went on Friday May 9 to do service in my Lexus NX 250 and with the idea to change my car, Alex Mejia keep calling me apparently he got my phone from my call Friday May 9 to do service in my Lexus NX 250 and with the idea to change my car, Alex Mejia keep calling me apparently he got my phone from my call to do service to my car, soon meantime the car was in the shop we started talking about the new car nice till this point, when we start talking about numbers the first number for the trade in he throw was $16,000 for my car that I knew the value was $24.000 according with car max and caravan he was not happy about it, then he went and brought his manager a bold, long white beard old and nasty old men, who treat us very bad, I felt like a second class citizen, we left, my daughter was called by another manager who gave her another numbers, when I spoke to Alex the sales Men the next day about his reaction was really bad all his kindness went away and the monsters came out, it was a really bad experience we wrote to Kamal who is the general manager whom didn’t even answer us, they Lost my business and the sale of a car, I will never go back to that dealer not even to give service to my new Lexus, really bad experience that left a really bad taste to me about the dealers, I de use to do this review for future customers to be careful with this people, thanks More

Report | Print

The live up and exceed the Lexus experience thank you for a great upgrading process a great upgrading process More

by avwira Verified Customer Verified Customer

Report | Print

Lexus of North Miami provided excellent quality service. Lexus of North Miami went over and beyond to make me feel comfortable and at ease. Lexus of North Miami went over and beyond to make me feel comfortable and at ease. More

by sabrinaaprn Verified Customer Verified Customer

Report | Print

Angel and Yarion took exceptional care of my Vehicle Needs. Very Professional. Love my new RX350! Needs. Very Professional. Love my new RX350! More

by jdmunnjr Verified Customer Verified Customer

Report | Print

Lexus of North Miami took good care of me and got me into the car I wanted! Used car manager worked with me on the price to a point where both sides were happy. Would recommended them again the car I wanted! Used car manager worked with me on the price to a point where both sides were happy. Would recommended them again More

Report | Print

Angel and Yairon went above and beyond to EXCEED MY EXPECTATIONS!!!!! I have a brand new car I’m obsessed with and feel safe having my kids aboard. WORDS CANT EXPRESS MY GRATITUDE!!! I HIGHLY RECOMMEND EXPECTATIONS!!!!! I have a brand new car I’m obsessed with and feel safe having my kids aboard. WORDS CANT EXPRESS MY GRATITUDE!!! I HIGHLY RECOMMEND LEXUS OF NORTH MIAMI !!!! Thank you to JUAN AND TODD AS WELL🙏🏼❣️🙌🏼 More

by pamela.zambrano1201 Verified Customer Verified Customer

Report | Print

Everything was great and the service was quick and easy it was 10 out of 10 it was 10 out of 10 More

by SLOPEZ120491 Verified Customer Verified Customer

Report | Print

They keep emailing me, I have never been there. I don't drive a lexus. I am not in miami. I don't drive a lexus. I am not in miami. More

by leoruiz Verified Customer Verified Customer

Report | Print

Got 2025 Lexus GX 550. Perfect car! Good price! Best service, fast, friendly Will recommend Perfect car! Good price! Best service, fast, friendly Will recommend More

by alex.damaratski Verified Customer Verified Customer

Report | Print