2,920 California Used Car Dealers

I wish I would’ve got a more detailed diagnosis where my - Gus

I wish I would’ve got a more detailed diagnosis where my vehicle is leaking without having to pay an additional $200+ dollars.

I’m writing to express serious concern over the recent - dorothy.a.barragan

I’m writing to express serious concern over the recent service experience involving my RAV4. Over the course of two full weekends, my vehicle was held—first for a repair, then again to correct a repair that should never have occurred. Despite the extended inconvenience, no rental vehicle was offered, and my RAV4 was returned with an empty gas tank. The consequences were not just frustrating—they were dangerous. Shortly after pickup, my RAV4 stalled on the 60 freeway, one of the busiest highways in the area. I was stranded in traffic and could have been hit. This was a direct result of your team’s failure to return my vehicle in safe, drivable condition. This experience reflects: • Negligent service and poor communication • Failure to provide basic customer care • Disregard for safety and accountability I’m requesting a formal response and resolution, including: • Reimbursement for fuel and roadside assistance • Clarification of your rental policy for extended service delays • Assurance that safety checks are performed before releasing vehicles I trusted your dealership with my vehicle. That trust had been compromised. Dorothy Barragan

⭐⭐⭐⭐⭐ Great Service from a Wonderful Team We had a - stacykpyle

⭐⭐⭐⭐⭐ Great Service from a Wonderful Team We had a great experience at Covina Volkswagen, and the whole team made everything easy and stress-free. Lya, our sales agent, was kind, patient, and very helpful. She answered all our questions and never made us feel rushed. She really cared about helping us find the right car. Diego, the manager we worked with, was honest and clear. He explained things in a way that was easy to understand and made sure we felt comfortable with every step. George in finance was great too. He explained all the paperwork clearly and made the process quick and simple. Everyone worked together as a team, and it showed. We felt respected and taken care of the whole time. We would definitely recommend Covina Volkswagen to friends and family and would be happy to come back again.

thanks for making the service available to me since the - PEACH64.SL

thanks for making the service available to me since the vehicle was bought at Victory Honda and it's a long drive for an oil change.

Staff knowledgeable and fry. - john

Staff knowledgeable and fry. Work completed …..my noisy front door windows made awful noise kisses lowering the windows. I’m not sure what they did but noises are gone. Lunghibg problem explained. HAPPY will sales and service.

Manuel was very helpful and kept me the loop of what is - Wendy

Manuel was very helpful and kept me the loop of what is going on. He even gave me a discount on the service for brake pads, rotors and brake oils for both front and back

Making the appointment was easy. - KeithP

Making the appointment was easy. The service technicians kept me informed as to the diagnosis and repair of my car. I am very satisfied with the dealer.

I had a very disappointing experience during my recent - manmohan

I had a very disappointing experience during my recent vehicle service. I dropped my vehicle off for servicing and arrived at the service center an hour after receiving the service completion message. Upon arrival, I was asked to wait for 5 minutes—but that wait extended to over an hour. Eventually, I realized that the staff member who had acknowledged me had already left for the day without letting me know of delay. I have contacted another employee to handle my case, and I came to the frustrating conclusion that I had waited for over an hour unnecessarily. This level of miscommunication and lack of responsibility is unacceptable and reflects poorly on your customer service standards.

1 Star — Do Not Bring Your Car Here I rarely leave - alexgold

1 Star — Do Not Bring Your Car Here I rarely leave reviews, but this experience was bad enough that I felt obligated to warn others. Hyundai Carson held my vehicle for over a week without a single proactive update. I called daily — sometimes multiple times — and was either ignored or told someone would call me back. No one ever did. I eventually had to borrow my wife’s car and show up unannounced just to get a straight answer from Daniel, the service manager. That should never be necessary. The dealership promised to wash my car. They didn’t. I was charged over $700 with no acknowledgment of the terrible experience and no genuine effort to make it right. What concerned me most was the integrity of the service recommendations. Several items on the estimate involved work I had already done less than a year ago. The technician’s own video contradicted the written recommendations — which raises serious questions about whether I was being pushed toward repairs I didn’t need. After all of this, I received a text asking me to give a perfect 10/10 rating. If you’re researching dealerships for service or a purchase, keep looking. You deserve clear communication, honest recommendations, and basic respect as a customer. I experienced none of that here. I will not be returning.

We had a great purchasing experience with Charles Chavez. - Megan

We had a great purchasing experience with Charles Chavez. He helped us choose our new family vehicle! And then the paperwork process was so quick and easy.

Excellent customer service, did not wait long for service - dougjessflores

Excellent customer service, did not wait long for service to be completed and they kept me informed throughout the process.

We dealt with Jonathan, really nice guy and very - Jerome Martell

We dealt with Jonathan, really nice guy and very helpfully. The sales manager Ruben was also very helpful . Between the two of them they worked a deal that my wife was looking for.

Absolutely top notch customer service… that service team - 6SDFSD96

Absolutely top notch customer service… that service team is next level. You guys deserve raises… promoting… bonuses… you truly are making the interactions that bring customers back again and again. You are my go to guys for anything service related from here on out. From management all the way down the chain… you’ve earned my respect. Thanks again for everything you do.

This dealer was great at helping me find the perfect car - frankchave49

This dealer was great at helping me find the perfect car for the whole family! Thanks to Mario Hernandez, from the Sales Department, I got the best possible deal on my car. Two thumbs up, I am very satisfied.

Bait and switch at service department. - joanvoight

Bait and switch at service department. Went in for tire rotation and suddenly they recommended several "services." We didn't have time to research them, but trusted the recommendation. Found out they were way overpriced and partially unnecessary.

Thank you Sophia for all of your help and guidance. - Chevrolet

Thank you Sophia for all of your help and guidance. Very sweet and kind and went over what was done on our vehicle.

Buying and selling your cars at CarMax is safe and saves - f_madar2002

Buying and selling your cars at CarMax is safe and saves your time. You can buy a car and return it within 10 days without loosing money if your mechanic doesn't approve it or you didn't satisfied .It is amazing.

I’m satisfied with the car I was able to buy. - Onpointtaymar

I’m satisfied with the car I was able to buy. Decent warranty, didn’t have me waiting all day, & the manager was respectful.

I found the car I wanted. - SUZANNEODELL

I found the car I wanted... listed on two of the car buying apps (Autolist & CarFax). I contacted Chula Vista Kia to talk to a sales consultant about wanting to purchase the car. I was fortunate enough to have Esteban answer my call... since he went above and beyond to ensure I had a great experience from start to finish. Having been on the market to find the right car for me for a several weeks leading up to finding this beauty... I was already feeling anxious. It's crazy just how pushy, messy & unscrupulous many used car sales agents can be... but this was NOT the case with Esteban!!! So many of these cars you see listed on these internet sites turn out to be fake. They try to interest buyers with great looking cars at a great price... and the car doesn't currently exist. They count on your call or your visit to then try and steer you to other cars they have available that will never meet up to the listing you called about. Another scam we encountered was sales agents that will try and up-charge you with various add-on's designed to have you walking out the door spending several thousand more dollars than you expected to pay (outside of the taxes, license and registration that are expected). These poor sales tactics had me walk out on a few cars that came across my screen and had my interest initially. With Esteban he was very upfront with us... that I would not have those tactics used on me with him. Since I lived about 4 hours away from the dealership... I wanted to work out several details surrounding this purchase ahead of time... and Esteban accommodated all of my needs. We were able to drive down two days later and make the purchase with no surprises. I had a great experience at this dealership... and even a BETTER experience dealing with Esteban who was very professional and very helpful throughout every step... from my initial call... to subsequent calls with questions and seeking additional information... to the actual purchase itself... and even a nice follow-up call to ensure I was happy. I would definitely recommend working with Esteban at Chula Vista Kia.

Customer Service Experience at Honda Service - Frank

Customer Service Experience at Honda Service Department I had an unsatisfactory experience with the service department. Prior to my visit, I received confirmation that my tires would be replaced. However, when I arrived, I was informed that this was not authorized and was unexpectedly presented with an $800 charge. I attempted to discuss the matter with Service Managers Raul Escamilla and Oscar Villegas, but my concerns were not addressed adequately. Unfortunately, I felt that customer support was lacking in this instance. I recommend caution when considering services at this location, as I do not plan to return due to concerns about trustworthiness. I will share my negative experience with my close friends and family members

I am a loyal Audi customer on my second Audi purchase, - LivP

I am a loyal Audi customer on my second Audi purchase, and my experience with Audi San Jose Service and Parts has been deeply disappointing. I paid $557.29 to have the sun visor on my 2022 Audi e-tron reattached. Within a year, the visor detached again while I was driving at freeway speed — this time simply from gently trying to open it. It completely blocked my field of vision, forcing me to hold it up with one hand while steering with the other, with direct sun glare in my eyes. This was a serious safety incident, not a minor inconvenience. What makes this especially inexcusable: my car has under 8,000 miles on it. I barely drive it. There is no argument to be made about excessive use or wear and tear. This was a repair that failed under the lightest possible conditions. When I returned, I was quoted $606.59 to fix the exact same problem. I contacted Audi Customer Care to escalate, and they declined to help — citing a $175 discount the dealership offered as sufficient resolution. It is not. I have since filed a formal complaint with the California Bureau of Automotive Repair. I am sharing this because other customers deserve to know: if you pay for a repair here, there is no guarantee the work will hold — and if it fails, neither the dealership nor Audi corporate will take responsibility.

They don't play game, very good price. - Hon

They don't play game, very good price. Haven't had a chance to experience their service department

Very helpful and great customer service. - lynettemendez

Very helpful and great customer service. I was happy to buy my first Toyota car

Sales are ok. - apxpredator

Sales are ok. HIGHLY DO NOT RECOMMEND SERVICE DEPARTMENT. Made appointment for 11:00. Arrived at 10:30 for service on Sierra EV (tire rotation). 2 hours in, I text service writer and he says “10-15 mins, almost done”. An hour later I go to desk. Can’t find Paperwork and coincidentally guy comes out of back saying that he “just needs to add oil change and parts” (ON AN EV). Woman comes out asking about oil change. I finally process out and have no idea if tire rotation was even done! Service writer comes out who I never saw in 3 hours and asks if everything is ok. Total disregard and disrespect for my time, unorganized, inept. I have no idea if work was even done. I will never go there again. I have two GMCs.

I've always brought my cars to this dealership for - SLVRBLLT

I've always brought my cars to this dealership for service and repairs and have always been satisfied with the results.

Shawn upshaw was very helpful and made my entire - Hasan.lsu

Shawn upshaw was very helpful and made my entire experience very smooth even when it took over 3 hours wait for my car to be serviced.

As always*, getting my car serviced here was a - agiftagain

As always*, getting my car serviced here was a 100%-positive experience. All the staff are friendly, professional, and customer-focused. Erick Cea, as always, handled everything in a way that made me feel valued, and taken care of, as a customer. The whole place is clean and inviting. In addition to vending machines, the kitchen also offers complimentary coffee and tea; and popcorn. Two Apple desktop workstations, each on a clean desk, with a comfy chair in front. And sometimes it's nice to sit in the comfy armchair placed next to each of the desks. And, possibly most important, a clean and pleasant-smelling bathroom. * I've been a customer of Allen Gwynn's service team for over a decade.

The pre owned sales process is antiquated and predatory. - lindsey

The pre owned sales process is antiquated and predatory. I was told that they price cars low to get people to come from out of the area, but they can't take off the $3,500 in extras that are not listed anywhere on the website (Despite the claim that they are) because then they would lose money on the car. Prior to my arrival, I requested an out the door price sheet because I did not want to waste time driving 90 minutes if we couldn't reach a deal. After asking for the extras to be removed I was told, "that is usually how we sell all of our vehicles with all products installed, but we are willing to work with you but all negotiations would be done here in house." It felt like the staff forgot it was 2026, including such highlights as: -My manager just chewed me out for asking those to be removed. -It's not up to me (said by showroom manager, who it is very much up to.) -This is legally required by the state (Referring to the charge which is not required) -It is already hardwired installed and can't be removed (I responded that I know that the OD2 port is just a plug in under the steering wheel) -all dealerships do this, even if you go to Sacramento. We all have extras to make money on the cars. I then said that saying we are all xxxxty, is not a good sales tactic. Manager then doubled down and repeated this, that's the way it is. -Having a second man walk over to be the heavy and explain the 3 extras couldn't be removed. -I had been on site 2 hours. I had communicated before I got there I would not take extras. Had been wasting time with the back and forth having to repeat myself, I will buy it now for sticker price, no add ons. Then was told, "it will be a few more minutes to see if there is anything he can do." This is just wasting my time in an attempt to wear me down so I will just say yes to get it over with and pretending something is being 'worked on' while the manager can just decide yes or no. It also seems very clear that getting my income information, was then used on their end to assume that my income of $150K+ meant I could and would afford the $3500 of extra xx on the car. I can absolutely afford it and am also smart enough to not buy crap I don't want or need to. Again, so transparently predatory. End result - the "non removable extras" were removed and I bought the car. The tactic to take hours to hem and haw and attempt to wear me down and give me incorrect information INTENTIONALLY in an attempt to get me to agree to buy the xx profit puppy extras: unethical, and exactly the gross stereotype of car salesmen, in full blown practice. This is why Carvana exists, so people don't have to feel bullied and taken advantage of just to purchase a car at the listed sales price. My auto Fico was over 850, I put $5K down, financed through the dealership (Which we know you make money off of by adding to my interest rate) and showed up having already said what car I wanted and was ready to purchase it right then. Is this not the exact type of customer you want? I can only imagine what other customers go through who are less knowledgeable or comfortable calling out the xx. I can't stand a process where I am lied to, treated like I am stupid, and then you take my money. Left a terrible taste in my mouth. Also, it wouldn't hurt to have a single female work there. But I stopped working at a dealership for the exact environment that you foster, so I bet it is very rare that you receive female applicants. Now, do I think the 2 men I worked with on the 'sale' are an outlier? No, I think this is the exact way all sales staff here are instructed to operate. But wouldn't it be better to respect customers and be transparent and see if they could still sell cars on true facts and less the customer make choices for themselves? Instead I still had to go through the steps of bullying, lies, attempted sympathy (I will lose money on this deal) and fake concern...... All for buying a car and the listed sales price.

Chris was quick to respond to my online inquiry. - Jess

Chris was quick to respond to my online inquiry. Pulled the car I wanted from your stock and scheduled a time for a test drive. Purchase process was super easy. Chris was friendly, very helpful, and clearly communicated what I was getting. I love my Subaru!

Dealership is extremely clean and Well organized. - joeb

Dealership is extremely clean and Well organized. Service writer Chris kept me informed all throughout the process. Service was done correctly and in a timely manner.