2,909 California Used Car Dealers

AVOID this dealership like the plague. - SH

AVOID this dealership like the plague. The finance manager, Inez Carrillo, is an extremely unprofessional individual. DO NOT lease from these people, let alone deal with their incompetent sales and management teams. An FTC complaint was filed against them for attempting at $850 for a "safety check" even though they presented me with a document that clearly stated "NOT REQUIRED BY THE STATE OF CALIFORNIA - OPTIONAL" - which I have a photo of. On top of the $850 to "inspect the car" - they wanted me to leave the car for 4 hours so they can find things to fix. After their laundry list that I was told I'd need to get repaired there, THEN they'd release it to me. LOL, it's a three year old car. After some questions which were then overpowered, she stated that some dealerships charge up to "$4,000 to certify cars before they release it". I've confirmed with an attorney that that's a load of xx. If you must purchase your VW, call corporate and have them walk you through the process. Somehow the "safety check" is not required when you do this over the phone with corporate yet they are the same company ;) They will try to sell water to a fish if they could, just DON'T BE FOOLED! Volkswagen is a disgrace for running such a poor and fraudulent franchise business! VW needs to take responsibility for these rogue dealers.

We had the best experience with this dealership. - Eric T.

We had the best experience with this dealership. Not only did the sales team take care of us, but the service department is great too. They take care of their customers even after the initial purchase, and value long term relationships, which is rare these days. We're now a proud, happy Tom Bell Chevrolet family.

Our salesman was Alvaro and he did everything for us to... - Mommyofdamian

Our salesman was Alvaro and he did everything for us to get financed for the vehicle (Tiguan) I truly wanted. He went straight to the point and didn’t push to do anything we weren’t comfortable with. He was nice and got us financed with the help of the finance guy Don! They’re great! I recommend everyone that wants to get into a vehicle go to Ontario Volkswagen!!!!

I had had a bad experience buying my last car - Wyatt and... - Ellen W.

I had had a bad experience buying my last car - Wyatt and the team were understanding of my anxiety and patient when I needed time. I’m now the owner of my first brand-new car and confident that I made the best choice for me.

This is the second vehicle I've purchased from Pacific - sheanak

This is the second vehicle I've purchased from Pacific Volkswagen and James was incredible to work with from start to finish. He understood that I was looking for a specific trim and interior and was quick to notify me when one became available. After purchase, there was an issue with the transmission and James took care of everything immediately and advocated for me to ensure I got my car back as quickly as possible. Having James on my side made the entire transaction better and helped me feel secure in a very expensive investment.

This is a great place with the best service. - Prius driver

This is a great place with the best service. I thank Khalid for all his help with my new car. George handled the paperwork quickly. A big thanks to Joy who always is helpful and cheerful. A big thank you to the staff!!

We had a deeply disappointing experience with Allen - hwasu

We had a deeply disappointing experience with Allen Cadillac. During the purchase of our new car, we were misled and misinformed regarding critical safety features. These omissions have caused immense stress, especially as my wife is about to give birth to our third child. Despite our repeated efforts to address these concerns, the dealership has refused to take responsibility and continues to ignore our safety issues. Transparency and honesty should be fundamental when selling vehicles, especially when customer safety is at stake. Unfortunately, this dealership has failed in that regard. I strongly advise any prospective buyers to exercise caution and reconsider before purchasing from them.

Jason is an excellent representative of Mazda Temecula. - Jorge

Jason is an excellent representative of Mazda Temecula. He is courteous, efficient and has the best interest for his customers. This is the second time I visited Mazda Temecula and I am very pleased with Jason’s customer care and his professionalism. Thank you also for the mechanics that took care of my car and for the gentleman who brought the car that Mazda loaned us. Very professional too!

Had a great experience interacting with Billy Thao buying - Carlos R Martinez

Had a great experience interacting with Billy Thao buying my 25 gmc deanli 2500hd and making the deal go through.

Eric took very good care of me. - FlyinBryan

Eric took very good care of me. Actually the whole staff encounter was excellent. Eric also took the time to explain a lot of cool features that I would never have been aware of. My only complaint was the low trade in offer. I was offered around half of Kelly Blue Book and ended up selling to Car Max the same day. Other than that, 5 stars all the way.

Very good customer service. - Vic4me

Very good customer service. Sales rep was awesome and was very helpful. I was happy with my purchase.

They told me since I didn't buy from them, that I was not - poor service

They told me since I didn't buy from them, that I was not a priority. Had my new vehicle (500 miles) in for over 2 1/2 weeks while they tried to figure out the start-stop feature that stranded us. Communication is non-existent and we had to go to the dealership in order to talk to anyone about the status. Once returned it was dirty and their was a chip and scratch in the paint (2 different places). Wagoneer services (special attention for wagoneer owners) level III has not been able to contact the dealership or the district manager in over 4 weeks. My issues have been elevated to service level III which is supposedly their top service level with ultimate authority to no result. The service is poor and the jeep corporate support has no authority or communication. Really disappointed in service and communication. Really sad because I like the Wagoneer but it has some issues and I can't get service.

Steve S. - Steve. S

Steve S. San Diego.. One of the best car buying experiences I’ve had in a very, very long time. These gentlemen were a pleasure to deal with, they were upfront and very clear with details so there were no surprises. The process was quick and painless. Many thanks guys!!!

5 STARS FOR THE SERVICE DEPARTMENT. - R E

5 STARS FOR THE SERVICE DEPARTMENT. Let’s start off with that. They treated us really well for 8 years with 4 cars. Great people. Now on to SALES: I was looking forward to a new RDX as I had a 2014 before, but unfortunately I was disappointed this time. Of course, inventory is tight all over. I looked at the German brands plus Lexus and Volvo. In the end, I still really liked the RDX. Unfortunately they didn’t have the trim and colors I wanted, and wouldn’t budge on price of the higher trim. At least they aren’t adding $2-3,000 of bogus “paint protection” like some dealers are. Still, BMW and Audi offered discounts for military and using their financing. So I wound up ordering a new BMW X3 M Sport, in my color preference for less money than an RDX A Spec Advance. And the X3 doesn’t have a track pad. I do believe this dealership is good most of the time for most people, they just wouldn’t work with me this time. I will miss the excellent service department staff at Acura. Please do take your car to them for service, they will treat you right.

They sold me a lemon, customer service leaves more to be - yoitssean

They sold me a lemon, customer service leaves more to be desired, and they don’t give out loaners. VW Customer Care gave me a refund on the car based on California's Lemon Law.

Terrible Place - Dissatisfied

Let me start out by saying that this and other places like this place should be shut down. My grandson and I were totally scammed into buying a used car, the dealership must have done something to the dash readings to show not accurate info. After only around 5 months the engine on the vehicle has blown, we are looking at different mechanics to see what can be done, and it comes down to the same prognosis, the engine needs to be replace. The dealership knew that the car was a totale lemon but made sure to make the car seem great. This world is a horrible place, and people like these at this dealership make you really see how horrible it is, how do they sleep at night. If I could I would give a -star cause they don't deserve not even a 1 star.

Amazing experience - The Weekend

I had an amazing time working with eva and a young trainee, I came in frustrated and they were really able to get me back into focus tell me about the inventory quickly answer all of my questions knowledgeably. I look forward to returning and doing business

I had emailed the salesman (Mike) inquiring about - Canadian123

I had emailed the salesman (Mike) inquiring about ordering in a Nissan Versa. My wife and I went in to talk about some details. Not even 5 seconds after we sat down he immediately was up selling us to a Sentra. We decided we’d keep an open mind and he showed us one of the two on the lot. He was blabbing on and on about how amazing they. To be honest I completely zoned out once I had seen the massive scratch on the roof of this supposedly “brand new car”. He never once showed us the other one on the lot, we felt after it was a little suspicious considering my wife and I are young we felt he was trying to dump it off on us, he also was talking to us like we’re stupid. He was very pushy with getting us to do a test drive in a few days we declined and went back to his office to get some financing paper work for the Sentra and the Versa. Right from the beginning i was very up front and stern that I have no intention of getting anything other than the S trim. I specifically said “I want the bare bones” After we left I had noticed he gave us the financing sheet for the SV trim. I emailed back the next day and asked for the S, he then proceeded to send us the S+ and on top of that tacked on a paint that was $300 more that we never asked for. Needless to say after seeing how sneaky he was, trying to throw in extra stuff without our consenting to it we took our business next door to Mitsubishi and we’re treated amazingly.

The sales person that I originally talked to on the phone... - D$

The sales person that I originally talked to on the phone was not there at the time we agreed upon, but another was more than happy to help. The rep even let me know that if I got my trade-in quoted at CarMax beforehand then they had to accept it in our transaction. All in all, it felt like they were listening to me and allowing me to find the car that I wanted. Low pressure and very friendly, knowledgeable team. They have a great selection to choose from and will move vehicles located at other lots to a central place for you to try all at once. Had a great experience and am very happy with my new car. Thanks.

Had service done on my 2019 Dodge charger. - KIMBB002

Had service done on my 2019 Dodge charger. New tires, oil change, alignment, multi system check. Enrique was my service advisor. He was excellent. He listened to me and responded in a way that more than met my expectations. Unlike McPeek. I will be back!!!

I brought my car in on Jan 16th because of Ford recall - Ribo C

I brought my car in on Jan 16th because of Ford recall due to an engine issue where the coolant kept leaking into the engine. I was promised that they will replace the engine at no cost to me. I asked my service rep, Kyle, if they were going to cover the cost of the rental car, he told me they should, and it would take 4-6 weeks to get reimbursed and he assured me it would be taken care of and that Ford will cover the entire cost of the rental. During the course of getting the car repaired, I got no calls from Kyle to keep me updated on my repair. When I first took it in, I was told that the repair was going to take about a week, so I told Avis, I will be needing the car for 7-10 days. I kept calling for about another week to try to get an idea of when the car was ready, and each time I called there was no call back from Kyle. The repair dragged on from Jan 16th to Feb 11th, the entire time, I got no call backs and had to keep extending the rental without knowing a completion date, which was extremely frustrating. It was our family car and our only car, we had to downgrade from the SUV we owned to a smaller and less roomy Toyota Camry, which was not easy because we are a family of 5 with a dog. Did Ford appreciate this? They didn't care. I finally got the SUV back on Feb 11th, a Friday, and returned the rental the same day. When we got home on Friday afternoon, after not having the car for weeks and Ford taking their sweet time to repair it, the radiator burst in the driveway and all the coolant leaked out. I was forced to rent a car on a Saturday, om the spot with no reservation, because that was our only car, but the only available car was a minivan that was a lot more expensive than the Camry, that was about $173 a day, and they ended up fixing the issue on Monday, but I still had to pay for Saturday, Sunday, and Monday. Once the issue was fixed, about a month later, I got the SUV back, returned the rental and gave Kyle the 3 rental agreements, which totalled to over $1500, about mid-February. I asked him again if Ford was going to cover the cost, and he again assured me that the entire cost would be covered. Weeks go by, then months go by, I still don't hear from Kyle, and I called in to the dealership again to follow up, Kyle doesn't call back, a week later I call again and demand to speak to him, I finally get him on the phone, and he said that he submitted the invoices to Ford, and was waiting to hear back. Another month passes by with no follow up. When I called in again and spoke to Kyle, he said he had spoken to Ford and they had questions about the 3rd invoice because it was so much higher than the first two invoices, and I had to remind him that it was much higher due to the fact that i had to get an on the spot rental on a Saturday due to the radiator bursting on Friday afternoon when I got the SUV back. He tells me that he now has the on the 3rd invoice details and will follow up with Ford. Weeks pass and again I'm wondering what the heck is going on with my reimbursement check, so I call in, of course, because Kyle is not calling back, of course. By this time I'm so frustrated, that I ask to talk to the service manager, Lee. Lee tells me that they only have the 3rd invoice, and that they will only be reimbursing me $35 a day, which is barely enough to cover the cost of a small car, not even a sedan. When I told him that Kyle said that the entire bill was covered, and that Kyle never said that, and he basically insinuated that I was a liar. I told him that I gave Kyle all 3 invoices, and his response without even speaking to Kyle, was that they didn't have the first two invoices. Even after I told him that I gave the 1st two invoices to Kyle in person when I picked up the car. He kept taking Kyle's side the whole time and doubted everything I said about Kyle promising to cover the entire rental bill. I was forced to go back to the rental place 6 months later to get the other 2 invoices, the Avis Upland location

Staff was great, but car itself had problems. - PATENGINE101

The staff was great but the car had several issues I discovered after signing all the paperwork. I know you buy a used car in 'as is' condition, but I have purchased many used cars and never had this happen. I guess I took it on good faith that a dealership would fix broken things and fix egregious cosmetic issues before selling it. I never felt the need to inspect every single thing in a car before, but I guess that's on me. Again, I just had the expectation that a dealership wouldnt sell a used car in that condition for top price.

Iam not a fan of dealerships but working with Alex in the - Dominic Espinoza

Iam not a fan of dealerships but working with Alex in the service department has been an amazing experience she kept me informed thru the whole warranty repair process and made my experience great! I will definitely be coming back to this dealer as along as Alex is there !

Everyone was super friendly and Miguel was so helpful!... - Avza025

Everyone was super friendly and Miguel was so helpful! Definitely would recommend looking for Miguel if you guys ever go here. Thanks SD Mission Auto Sales!

Pat was very helpful and communicated my car’s issues to - spencergil5

Pat was very helpful and communicated my car’s issues to me very clearly. Would recommend to anyone.

The staff is professional, helpful and knowledgeable. - evacpacheco

The staff is professional, helpful and knowledgeable. My car purchase experience was amazing and the experience with the service center for the last 3 years has been top notch.

Outstanding dealership. - markaliveandwell

Outstanding dealership. They did what they said and said what they did. Very transparent and excellent communication. Bought completely online and they delivered it. The whole experience was fun and exciting.

So. - rushgrrl2112

So...we decided to go car shopping, on a Friday. Why, I have no idea! All the lots were teaming with people and I was thankful that my hubs and I did our homework, knew what we wanted to see, knew where to go and what our bottom line was. We arrived at Selma Hyundai and A.P. welcomed us, asking if we were already speaking with someone - we weren't- and if we needed assistance. He provided a ton of great information on the Genesis line we were interested in. We were waffling between a 2019 and a 2021 and he helped us with pros and cons for each, listening to what we really were looking for, went with us while we drove each and allowed me to really dig into analyzing the feel and overall "sit" of each model, going through features and detailed information on comparisons to other vehicles in that class. Super helpful! He made it an amazing experience and not only helped us get into the car we really loved, but walked with us every step of the way. The entire Hyundai crew made our experience one I will never forget, from the sale to the finance end, communication was flowing for literally three full days. I highly recommend you go visit them if you're looking for a new ride and you want to be treated like family!

I had the best car buying experience at Price for of Simi - Sickman28

I had the best car buying experience at Price for of Simi Valley. Mark Podesta and team were respectful of my specific needs for a new 2025 Mach E and went out of their way to find the exact car I was looking for. This is the second car I have purchased from them and will continue to work with them in the future. Highly recommend!

This is by far the most uncomfortable and unprofessional... - Esmeralda.romero70@yahoo.com

This is by far the most uncomfortable and unprofessional experience ever. My boyfriend and I live 40minutes away from this location we met with a couple sales people yesterday and they reassured us that they would help us out in any way possible, with that in mind we came home and decided to go back today to purchase the car we had been eyeing out. Before we started any paper work my boyfriend specifically told our sales person more than 6 times to NOT run our credit more than 1 time AND again he reassured us that he would take good care of us and that he would make sure that wouldn’t happen.. but he did the total opposite. Long story short our sales person started helping other clients and didn’t pay attention to what his finance worker was doing because HE RAN BOTH OF OUR CREDIT more than 6 times!!! After we realized they had done that we were both STILL willing to work with them and we spoke to different sales people and they all refused to help us with better pricing.