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Happy with my sales experience - lr123
Oscar and Luke were great to work with and made the entire experience very easy. The only negative was a small chip in the paint which I noticed before driving away. Although the chip was small, I think this should have been caught during the detailing and/or cilajet application. The service manager was immediately notified by Oscar and an appointment made to fix the chip. If it weren't for that, I would have given a 5-star rating.
Top Reviewed Specialists At This Dealership
Amazing service! - Hernandezkp
I got a great deal on a new Hyundai, everyone worked together to find a car and a payment that was perfect for me. I was greeted right away in a very friendly manner, the manager, Tyler, was very personable and overall, I had an amazing car buying experience.
Joe is the man! - fresca1221
Joe was incredible throughout the entire sales process. The process of leasing my first car was quick, easy, and thorough. Joe answered all of my questions without hesitation and put any concern I had to ease. A+ employee
VW Brand Specialist
Positive Buying Experience - jen9
I had a positive buying experience at Executive VW of North Haven. They were friendly and helpful. I leased a new 2019 VW Golf Alltrack SEL and I was happy with the process.
Great Customer Service; Knowledgeable techs - eastcoast
Have been very happy with the servicing of my VW Eurovan at Mitchell VW. Customer service folks and technicians are helpful and knowledgeable.
Jessica got the vehicle in quickly for servicing. Mark knew his stuff when it came to servicing the Eurovan.
Would highly recommend to other Eurovan owners.
Had previously used this dealer when it was Crowley, left - Pnrcomps
I had previously been going to this dealer when it was Crowley, had dealt with Betty and she is truly exceptional, listened, research, everything, but after a time the dealership was getting sloppy, not diagnosing issues and left for another dealer in the area that met my expectations. Fast Forward to last week, previously received a card that the dealership changed hands to Gengras VW so I figured I was due for a fluid change to give them another shot. had a morning appointment arrived about 15m early since I had to get to work afterward, the car sat waiting for over 30minutes, ok well not too bad, oil change took just over an hr so time was getting tight to get to work, got called over and the quick lube rep went over the paperwork. Oil change, any issues, car wash, ok, coupon they sent got me a deal, that's nice, walk out to the car and its filthy? hmm says on the w/o wash and vacuum, went inside to check and was told wash is broken its automatically put down on the w/o come back anytime, couldn't just tell me that when you went over things? I really thought the extra time was them cleaning the car a bit, unfortunately, I'm 40m away so just popping by for a wash isn't in the cards with the chance it's broken, just seems like same old dealership with a new coat of paint. the coupon was nice but true customer service takes a back road these days, informing customers of issues with anything should be first and foremost and an oil change that takes over an hr and a half seems excessive but I digress. Betty was a pleasure to speak to as always, very nice service rep!
great salesmen in Bill Aitchison - casey,steven860
Bill was great to deal with and he got me a great deal on my jetta,.Bill made buying a car very easy with no high pressure,
Great buying experience. - gwoody25
We had a great buying experience with this dealership. Honest, knowledgeable and no surprises or high pressure tactics. Extensive test drives were offered and pricing was straightforward and transparent.
Worst Service Ever. - Peeko2
I purchased a 2018 Golf-R ($40,000) from Langan Volkswagon of Vernon in June and immediately began experiencing problems. Upon taking delivery of the car, I was told by the Salesman that they noticed two of the B-Pillar cover pieces were defective and was told they were ordered and I would be contacted when they came in. I didn't hear back for over a week and decided to call the Parts department for an update. I was told the parts were never ordered. I spoke with my salesman and he worked with the Parts department. Another week went by with no phone call. I went to the dealership to inquire about the status. The employee working the counter told me he didn't see any order and called the parts Supervisor, Miguel. He looked and confirmed there was still no order in the system.
Another week went by, no call. I called in for an update from Miguel who told me that a new inventory software system was being put in and the inventory was in total chaos. He said he would call me back. I waited a few days and still nothing, when I called back I was put in contact with Service Manager Billy Rieder, who told me the parts were ordered and had been sitting there for weeks. I asked him how it was possible that everyone in the Service and Parts Departments, including the manager, had no clue about these parts being ordered, he had no answer.
The window auto roll-down feature failed on day 2. When I made my appointment for replacement of the defective parts, I told Billy about the window issue; he said he'd seen this plenty of times and it's the base settings that would need to be reset, should be quick. I booked an appointment to drop my car off at 9AM. I called around 3PM for a status update and was told they were working on it and would be done in an hour. About 30 minutes after that call, the VW CarNet App they have sent me a message that someone just opened the doors for the first time all day (the app sends a txt 30 seconds of a door being unlocked as a reminder in case the owner forgot to lock the doors on their way out). It seems they weren't working on the car until after I called for a status. I came down 45 minutes later for pick up, was told they could still not replicate the issue, but they changed the base settings again. I drove it off the lot and no more than 5 minutes after, the window failed. I had the window fail every single day. I told Billy the issue still remained and his response was "Are you sure you're pressing the button down right?". After activating the auto roll down feature, taking my finger off the switch and having the window roll down on it's own, it reached about 1/3 of the way down and stopped. No user intervention. I told Billy about the mid-roll down malfunction and had service look at it. They could not replicate the issue but made changes in the computer again. I took the car home and still had issues. When I spoke with Billy, he once again asked if I was using the button right (3rd time he asked). I told him multiple times I had video of the issue, he never cared to look at it. I began experiencing other electrical issues; keyless entry failure, back up camera failed multiple times, sensors in center console screen (oil temp, G-force, turbo psi) would show dashes, not numbers.
My customer service experience with this dealership has been abysmal. Most especially in regards to dealing with Billy Rieder. He is constantly combative, defensive and dismissive. He finds reasons to say no to the customer, to make them feel guilty for speaking up and for wanting to be treated with respect and understanding. I didn't ask for these manufacturing defects and malfunctions. 5 Months after purchasing the car they finally approved replacement parts. I am still having sensor and backup camera failures. I reached out to Billy's boss, Wayne Vaporis, who's response to my story was, "In light of your opinions regarding our service, I believe that it would be in your best interest to have your vehicle serviced where you feel the most comfortable. " And offered me no other recourse.
Good Service Until Deal was Finalized - Mike16
The sales person was very helpful and accommodating in finding the right vehicle for us. We went on many test drives. After that, service was not good. I had a 4:30 appointment to sign paperwork and pick up the car. No paperwork was prepared ahead of time. I did not go in to see finance manager until after 5:15. There was am extra $299 on sales contract. It was for VIN etching. On a used car? Etching was surely done when car was new. The interest rate at closing was higher than salesman lead us to believe. Finance manager said it was because VW was paying first month's payment. So, basically VW was giving me a loan on my loan. If I knew rate was going to be higher, I would have found other financing. After almost 2 1/2 hours, the car was finally ready to leave. The low tire pressure light was on. it was already late. I figured I would just add air when I got home. Turns out, the tire had a nail in it which makes me question if the dealer really did a 100 point inspection on this certified pre-owned car. Looking closer at the inspection report, they also checked that wheels had no damage. Two rims were damaged, probably from scraping curb at some point. I knew the rims were scraped but took that into consideration. Anyway, the point is that the whole 100 point inspection needs to be questioned. About two weeks after the purchase, I received an email with a survey from the dealer. In the questions, it asked if I had received the CPO warranty booklet. I had not. I checked box to have someone contact me. Two weeks and nothing.
I would recommend the saleperson but not the dealership for used car purchase. I would also question service.
Perfect buying experience! - Mark W.
Called in and spoke with Jeff on a used Jetta Sportwagen diesel, he informed me that the car was just sold but they have a twin. On my way to the dealership Jeff called and explained he had an appointment but to come in and he will have me work with John. John had the car i wanted ready and waiting, we put together a fantastic deal and i picked up my new car just a few days later! Wonderful easy buying experience.
if your not made of money you are treated very different - not made of money
we bought a 2014 used jetta at first everyone was very helpful and went out of there way and then the car surpassed a year of ownership three different times the car was brought in for the same problem with a different diagnostic each time and each time we were told it was fixed this time hoever went a bit far in oct of 2018 we had the car serviced when it was brought in with the same issue a very noticeable noise when excellerating even worse when its cold out this time however after having the car for a couple of hours we were told our car was ready and the problem was fixed we were told it was two quarts low on oil and there was to much transmission fluid in the car which had to have some draind out and oil added now they just serviced the car one month ago so we were told to pay $70.00 for fixing something they did oh they also said that my car burns 1 quart of oil every 1000 miles I nevar had these or any problems like it before with my other jetta ooooooooohhhhhhhhhhhhh and the car is still making the noise
Easy to work with, customer centric - dgainsboro
I just took delivery of certified pre owned VW GTI from Ty and Brandon. We collectively handled the whole purchase except for delivery over the phone. Tyler was knowledgeable about the product and worked on my behalf to arrive at a fair deal. Brandon stepped in at my request to close the help close the deal. They were both prompt and responsive to my timeline and facilitated a seamless delivery process. I would certainly recommend any one in the market for a new or CPO to check out VW of Hartford.
So thankful for this dealership - michael
I have been coming to this dealership for years and they always treat me like family. This last week I was forced to stop in due to my check engine light coming on. Jeremy and Gary worked with the technician to get my vehicle right in and find out what was going on. A sensor I am told had gone bad, they replaced it and get me on the road again in under 2 hrs. Thank you to the entire staff, they are all so friendly and it is so nice to be able to pop in unannounced and be taken care of so quickly.
They will not honor the VW warranty! - t2split65
I purchased a CPO vehicle from Valenti Motors Watertown, CT 2 months ago. When I picked up the vehicle JEFF WARD my salesman said that there was a small problem the night before and that the sunroof had leaked or something but, there was no problem, it had been fixed. I started my journey back to California, but just past Ohio I went thru a rain storm and started taking on water. Once back home in California I took my new car in for repair but was quickly told that an aftermarket windshield wouldn't be covered. I unknowingly purchased a car with an aftermarket windshield that is not covered under warranty. I am currently communicating with the BBB, an attourney, VW Customer Care, and mine and your local "2 on your side" news stations. I now have electrical and safety issues with the vehicle. Feel free to contact me as I have not had 1 call from your dealership, even to ask how the sale went. Why not?
I purchased a 2011 VW GTI and along with it a $599... - daveugene
I purchased a 2011 VW GTI and along with it a $599 "Vehicle Tire and Wheel Guarantee". The former business manager (now Ryan Agosti) pulled out a photo of a damaged wheel and recommended this covered. He ensured by that any damage to the wheels would be covered under this agreement. A year later I attempted to fix minor scrapes on the wheels at New Country and was told that the stock wheels on my vehicle were not covered based on the way they are manufactured. I contacted Ryan Agosti and explained everything. She claimed to have checked with her boss, Tom Coppinger who said there would be no refund whatsoever. The only reason this was purchased would be to cover the wheels- based on the guidance of the dealership themselves.
Great, honest, hometown dealership. No messing around.... - 396dsnivwluv
Great, honest, hometown dealership. No messing around. They got me the best deal in the area, and were way friendlier than the guys in Danbury that's for sure!
Prestige Volkswagen of Stamford