17 Connecticut Volkswagen Dealers
Great dealership. - mz
Great dealership. Everyone was polite and friendly. Especially Marcy and Peter.
Very fast and smooth transaction.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Was very easy to work with. - MLSE0
Was very easy to work with. Got into a car with no big deal. Will go back and recommend to everyone.
Very good check in. - LSCHAEFER26
Very good check in. Car taken in on arrival. Very pleasant gentleman. Office ready for details of visit.
Eleanor was to the point, honest, efficient, and - jacporco
Eleanor was to the point, honest, efficient, and thorough. She didn't try to sell me the car by saying, "the car matches my eyes" (this has happened). Executive treated me the same way they would have my husband (this is a big deal) and was more than fair with my trade-in, didn't price gauge, were quick and efficient. Go there! You will not be taken advantage of and will be treated with respect and will leavve with the car you want!
This is my second time working with this team and they - angryrican
This is my second time working with this team and they are stellar, no BS or hidden fees. The transaction was very easy, I emailed what I wanted, they got as close as possible without any fuss and I picked up the car a few days later in a quick and easy transaction. I highly recommend working with them if you are in the market for a VW
I had a very positive experience with the Lia VW service - jim dorschner
I had a very positive experience with the Lia VW service department team, particularly the focused and professional approach of representative Jason Farwell. My Passat suffered a major technical problem on the way to the airport at 4:30 a.m. to catch a flight to take care of my 96 year-old mother. Leaving the car at the airport parking lot I contacted Jason the next and arranged to have to towed to Lia. When I returned the car was fixed and ready to go. Huge thanks to Jason and the team for handling this so well at a very challenging time for me.
I had a very pleasant experience with Connor Jason when I - Paula
I had a very pleasant experience with Connor Jason when I visited the dealership last week. He was so knowledgeable and direct with when I had questions about the new functions on the Tiguan. I'm still deciding but I will definitely work with Connor when the time comes. Thank you Connor!!
Candidly, this was the best car buying experience I’ve - johngray318
Candidly, this was the best car buying experience I’ve ever had. And I typically go through cars every 2-3 years. Bruce, Frank, Steve and the whole team were kind, helpful and created a great experience. Not a single person was pushy. They took the time to understand my needs. It really felt like I was buying from friends. Definitely not the typical “car dealer” vibe here. Glad to be a VW owner now.
It is May 21,2020 staff are not required to wear masks,... - Llgilson66
It is May 21,2020 staff are not required to wear masks, no signs about safety of hygiene on the door, no social distancing. Called the manager and now there are signs - where have these been for the last 9 weeks of the global pandemic?! No- zero concern for customer health or safety.
John and Mark in the service department went above and... - dsfoster
John and Mark in the service department went above and beyond. They were able to fix my wife’s Passat free of charge under the emissions warranty, which was very surprising being the age of the car. It was a bit disappointing when we first brought the car in finding out the the part needed was back ordered and could take quite some time to get in. Needing the car to get back and fourth to work John and Mark were able to get us a loaner car for the extending period of time making life a whole lot easier. This was way beyond what I expected.
Friendly and helpful people working here! - Dfur25
Friendly and helpful people working here!
Bought the car and had a great overall experience
Great Customer Service; Knowledgeable techs - eastcoast
Have been very happy with the servicing of my VW Eurovan at Mitchell VW. Customer service folks and technicians are helpful and knowledgeable.
Jessica got the vehicle in quickly for servicing. Mark knew his stuff when it came to servicing the Eurovan.
Would highly recommend to other Eurovan owners.
Brought my Jetta in for a specific problem and service. - kelly2292
Brought my Jetta in for a specific problem and service. After $2300 plus worth of work and being told it was all set, I picked up the car and it was literally worse then when brought it there. Drove it right back to them couldn't get any one to even come out and look at it. They called me the next day and wanted to do $2900 more worth of repairs. Never even got to speak with the service manager or technician about the car. Never again!
Great, honest, hometown dealership. No messing around.... - 396dsnivwluv
Great, honest, hometown dealership. No messing around. They got me the best deal in the area, and were way friendlier than the guys in Danbury that's for sure!
My heterosexual life partner had gone to the dealership... - masterplansoftware
My heterosexual life partner had gone to the dealership over the weekend and test drove a 2019 white Jetta R-Line. She was very happy with the car and decided she wanted to go back and take a look together and make an offer.
She called ahead, letting her salesperson Tim know when we would arrive to look at the white Jetta R-Line that she looked at this weekend.
I get out of the car, and Tim is approaching and starts telling me to get a copy of the registration. Not sure who Tim thinks I work for, but I can assure him it isn't Tim or Valenti.
Tim spends some time looking over our trade. He tells us he is going to pull the car we are looking at around, but after a pretty long period of time, a 2021 Black Jetta R-Line. Obviously we immediately questioned this switch, and we were told the White car had been 'traded to Mystic'. Huh? You knew we were coming and what we were coming for.
We offered to purchase the newer vehicle for the same price as the car we looked at, but Tim didn't seem to be too entertained by that. I thought it was fair after the weird and shady story we got. He disappears for a while, without an explanation. We almost left because we had no idea if he was coming back or not. But we had to stay because he was holding our trade in car's registration hostage inside.
When he does come back, it is with the original 2019 White Jetta?! I start looking at it and have to ask if they keep their cars in a cow pasture. Both cars had debris sticking out of them, and this white car is caked in mud and filth and the inside is filthy as well. More filthy on the inside than any car I have seen before.
I start walking around the car inspecting the tires. Not expecting to find much with only 17k miles on it, but always good to check. I notice the tread on the rear tires is a lot less than the fronts. I notice melted rubber on the front fender. We notice that there is a newly caved in front fender with blue paint transfer, but the blue paint isn't also on the front wheel, it is on the rear wheel with no painted surface showing damage back there.
We point this out with a healthy dose of "xxx?" to Tim, and he admits that wasn't there on Saturday, but is now there on Monday.
So he is trying to sell a car that he knows got crashed in the last day or two, had the wheels and tires swapped after doing burnouts/donuts/whatever and thinking, I guess, that we wouldn't notice?
There was also damage to the hood projecting up from the hood, where someone had left something under the hood and slammed the hood on it. There was also jack damage under the driver's side quarter panel where an idiot didn't know how to use a jack. Probably the same one that smashed the car up and tried to cover it up.
So if shady business is your thing, I would highly recommend this dealership. Thanks for wasting our time. We won't be doing business there.
For reference, the VIN was 3VWC57BU3KM015631
I guess they need to report that damage now. Ooops.
My car went in to get a repair. I was told it would be... - Porter G
My car went in to get a repair. I was told it would be ready in 2-3 days and that they ordered the part. In 2-3 days, it wasn’t ready, but they told me it would be ready the next day. This happened 5 more times over the next 2 and a half weeks while my car was getting repaired. Every time I’d call, they’d tell me it would be ready the next day. The manager did reach out to tell me that one of the part was faulty which delayed the car being repair and that they wouldn’t charge me for the faulty part. When the car was finally finished and I went to pick it up, not only was I charged for both the faulty part and its replacement, but the car also had 3 new issues. They tried to tell me the car went in with those issues. Two mechanics who specialize in VW’s have confirmed the new issues are most likely from the repair being done wrong. I’m still trying to get in touch with the service manager so they can fix these issues.
To their credit, they did offer me a discount for the repair taking so long, though I haven’t saved any money since the discount came out to less than the cost of the faulty part they charged me for.
I purchased a 2011 VW GTI and along with it a $599... - daveugene
I purchased a 2011 VW GTI and along with it a $599 "Vehicle Tire and Wheel Guarantee". The former business manager (now Ryan Agosti) pulled out a photo of a damaged wheel and recommended this covered. He ensured by that any damage to the wheels would be covered under this agreement. A year later I attempted to fix minor scrapes on the wheels at New Country and was told that the stock wheels on my vehicle were not covered based on the way they are manufactured. I contacted Ryan Agosti and explained everything. She claimed to have checked with her boss, Tom Coppinger who said there would be no refund whatsoever. The only reason this was purchased would be to cover the wheels- based on the guidance of the dealership themselves.
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