61 Florida Kia Dealers

Ryan has always made me compforted when he has my car in - Bobbrownjr1951

Ryan has always made me compforted when he has my car in his hands. Very friendly

Service department is outstanding two years ago I was - Ana Alvarez

Service department is outstanding two years ago I was referred to Kia at Orange Park, and Mr. Alex Oztolaza has been my Service advisor , and I have been completely impressed with his professionalism, and customer service. Always takes his time to explain to me what I will need for my vehicle and if there is anything wrong, and when I will need to replace an item or remove. The product quality is consistently outstanding. Because of his truthfulness I will be purchasing my next Kia at the Kia of Orange Park. Thank you Kia of Orange Park Ana Alvarez

Experience was totally satisfactory - from start to - twaman4947

Experience was totally satisfactory - from start to finish. My vehicle was repaired beyond my expectations and the expense was less than expected. Kudos to the staff at the dealership and especially to Jeremy!

I had an excellent car buying experience with Anthony - Kevin B

I had an excellent car buying experience with Anthony Scopacasa at Crown Kia. From the moment I walked in, Anthony was easygoing, transparent, and incredibly knowledgeable. He made the entire process feel relaxed and pressure-free, which is not always the case when buying a car. Anthony took the time to answer all of my questions and clearly explained every step along the way. I really appreciated how honest and straightforward he was throughout the process. On top of that, this was by far the fastest and smoothest car purchase I’ve ever had. If you’re looking for someone who truly makes the car buying experience simple and enjoyable, I highly recommend working with Anthony at Crown Kia.

Very businesslike and helpful to fulfill our lease on a - DLOCK62

Very businesslike and helpful to fulfill our lease on a new Kia. Omar was exceptionally kind and knowledgeable. Great experience!

I’ve always had a better than expected experience at - cardonejeanne

I’ve always had a better than expected experience at Sunset. They take care to explain what might be needed, never sell or oversell and I appreciate all they all do to make me feel comfortable!

Everyone there was very kind and respectful and I had an - Bhris_sims305

Everyone there was very kind and respectful and I had an amazing experience. Alex Baumwell helped me find my car I’ve always wanted and made the whole experience wonderful. I highly recommend this dealership, they have never let me down.

Ms. LILLIAN WAS AWESOME. I Highly recommend this location - lashonia_joyner

Ms. LILLIAN WAS AWESOME. I Highly recommend this location her she made the process easy and finance manager worked with me to get me close to what I could afford

Very fast service. - Curtjt13

Very fast service. Clean and professional complex. Everyone is very friendly and welcoming. Great experience

Friendly but slow. - auman50mikeeee

Friendly but slow. 4+ hrs to change oil with an appointment. All so far for now.

Bought a Sportage in 11/25. - Jmag5139

Bought a Sportage in 11/25. I was very pleased with the whole buying experience. Great NO buying sales tactic and pressure. Everything was smooth and very professional. Also, after sales, their customer service it’s great!

Heather and David was top nothing and stellar. - Pineappletree6960

Heather and David was top nothing and stellar. Very customer forced and patient answered all questions with no pressure couldn't have asked for a better experience. Sincerely Johnny PEACOCK

Very courteous employees. - Linda.chandler777

Very courteous employees. Treated me with respect and listened to my needs .Finally was able to come to an agreeable contract

I'm 72 female and Sophia treated me the same as if I was - cyndyankney

I'm 72 female and Sophia treated me the same as if I was 20. Sophia answered all my questions and was honest about how long the wait time was. I appreciate the honesty. And, she was correct to the minute! I appreciate Sophia and thank her from the bottom of my heart for her kindness.

I was initially unable to call this dealership, they have - bogus919

I was initially unable to call this dealership, they have changed ownership recently and the phones only ring 2 or 3 times and then hang up. I eventually emailed them through cars.com and got a quick email and call back, which was great. I usually stress about dealership visits, but Howard (sales), Heiko (management), and Teo (finance) turned it into a breeze—quick, easy, and genuinely pressure-free. They explained every step clearly and had me driving off happy in no time. I will definitely return and refer friends....one thing I noticed when I sat down at Howard's desk is that customers have sent him Christmas cards...that's how you know you have somebody special. I feel like both sides came away from the deal satisfied, which is all anybody could really ask for. This has been the best experience I've had in 30 years of buying cars.

I am a longtime customer. - Wbneuhaus4

I am a longtime customer. Always worked with Manny. He is very competent and I always request him. But everybody else that I encountered so far has also been great at their job. It is just a very good dealership!

Andrew Major was such a great help and helping me choose - Beckgurl4u

Andrew Major was such a great help and helping me choose the correct 25 Kia carnival. He was patient understanding and went the extra miles to make this whole experience as enjoyable as it could be

This was a classic "Jekyll and Hyde" dealership - Brian M

This was a classic "Jekyll and Hyde" dealership experience. If you visit, I highly recommend asking for Michael in Sales or working with Sha in the BDC—they are fantastic. However, be extremely warned about the deceptive tactics used by the Sales Manager (Houssine) and the Finance Manager (Alstofo). ​THE GOOD (The Frontline): Our salesperson, Michael, was patient, kind, and transparent. He went above and beyond, even washing the vehicle specifically so we could inspect it for a potential sunroof leak we were concerned about. Sha in the BDC was also responsive and helpful in setting up the appointment. They deserve 5 stars. ​THE BAD (Management & Finance): Unfortunately, the deal turned sour once it reached upper management. ​Negotiation Games: Sales Manager Houssine initially refused to honor the $500 coupon prominently advertised on their own website/listing, claiming the car was "too good a deal." I had to use third-party market data just to get them to honor their own advertisement. ​The "Fee Shift" in Finance: This is the major warning for buyers. I negotiated a strict Out-The-Door price remotely. My estimate showed roughly $655 in Government Fees. When the actual state fees came back much lower ($441), Finance Manager Alstofo did not pass those savings to me. Instead, he quietly added new "Electronic Filing" and "PTA" fees to the dealer profit section to absorb the difference. ​Deceptive Tactics: When I tried to review the contract, Alstofo actively tried to separate us—attempting to walk my wife to the cashier to pay the down payment while I was still trying to read the terms. When I caught the fee change and pulled out a calculator, he became hostile, refused to explain the line items, and even mocked me as "Mr. Chat GPT" for asking if the warranty covered known manufacturer defects. ​THE VERDICT: When we challenged the hidden fees, management threatened to "blow up the deal" over the small difference, banking on the fact that we were out-of-town buyers who had driven hours to get there. We paid the extra fees to end the standoff, but it was a predatory move. ​Advice: Work with Michael for a great test drive, but verify every single line item in Finance. If the tax numbers change, ensure they don't add "junk fees" to keep your money.

Worked with Denzel, great person and very accommodating. - Hadbetter

Worked with Denzel, great person and very accommodating. They did not have the exact vehicle I wanted, but they sourced it from another dealership. Manager was not messing around during negotiating and gave me a price that was great (according to true car live pricing). Another manager stepped in to help me compete the transaction electronically and Denzel offered to deliver the car to our house 45 mins away. Denzel really went above and beyond to make this happen while I was out of town on business. Great communication and no wasted time! A+!

Took our new Kia Sorrento back for its first initial - andy k

Took our new Kia Sorrento back for its first initial service. Made a 7 AM appointment. Oil and tires done back on the road by 745. Spectacular service. My surface advisor Marshall was spectacular. He let me know exactly what was happening and where my car was in the process. I also received a video from the service department, showing me what they were doing. That is a first. Great job, Claremont Kia.

I brought my Kia optimal in with a faulty abs module that - willie0912

I brought my Kia optimal in with a faulty abs module that in my opinion should and about 5 mechanics opinion should have been replaced free of charge under a Kia corporation recall. Since the car was just out of warranty the dealership said they could not do anything about it. I filed a complaint with Kia corporation and got no place with it. After contacting Dyer Kia and explaining the situation to Dave Vocci the service manager he manager to get me a 50% refund on the repair. It was a lot of aggravation but at least Dave worked with me. Thanks Dave

SERVICE DEPARTMENT EXPERIENCE I purchased my Kia many - tphinazee86

SERVICE DEPARTMENT EXPERIENCE I purchased my Kia many years ago through Roundtree Moore Kia in Lake City, and I have used their services for several years. Over this time, I have seen some people come and go, but their current employees are quite impressive. For example, the new Kia that I purchased at Roundtree Moore in 2019 has nearly 100,000 miles, which means my factory warranty will soon expire. I was concerned and unsure of what I should have done and or inspected before the end of my warranty. Alternatively, how could this change the future service of my vehicle? And of course, the question we all want to know: how much will this cost me? Filled with unanswered questions, I called the store and spoke to an Advisor named Megan. She was amazing! She was the most helpful person that I have dealt with, not just at Kia, but surpassing all of my recent customer service experiences. What was impressive was that Megan asked me what I needed and actually took the time to listen. She then made recommendations on the services that were offered and showed me how they differed. Megan made sure to explain how each service addressed my concerns. She then created what seemed to be a personalized service plan. I was highly impressed with her knowledge and attention to detail. Lastly, she was so humble when I mentioned her great service that she was sure to give credit to Jeffery and all of the service technicians who make Rountree Moore Kia great. Thank you, Rountree Moore Kia, Megan, and Jeffery. Your service was outstanding today, and I remain your loyal customer.

That Allen & J Kia are the worst of the worst we had paid - DS

That Allen & J Kia are the worst of the worst we had paid to have work done on our car and they said it was finished and we left there only to find out they did absolutely nothing! They didn't do a thing they are so full of EVIL, DISHONESTY and DECEPTION don't trust them!!! The service manager there is useless comes out to me with an attitude even through it knew what it didn't do he is no good! You need to think twice about coming here to this place!

Just want the sale. - Shunt629

Have been doing business with this dealership for over 6 years now and never had a complaint until this last year. Traded in two cars and was told I wouldn't have to make any payments or pay any fees after trading in and leaving with two new cars, BOTH WITH HIGHER MONTHLY PAYMENTS. And two months later got hit with notices about "late payments" on the car I traded in, and "damage fees" on the second car I traded, which had no apparent damage when I traded it. It has been over 6months now and I am still dealing with both of these cars and stuck having to pay "late payment fees" AFTER I NO LINGER OWNED IT, Because they didn't pay the auto loan company the full payoff. After my new contract is up, I will be taking my money elsewhere.

I worked with all the guys at this dealership in one way... - kat2665

I worked with all the guys at this dealership in one way of another. They were all very courteous and extremely helpful. I knew what I wanted and how much I was comfortable paying and they were able to work it out for me very quickly. Not having to sit for hours of negotiations like I have in other places in the past was such a blessing. I would definitely go back to this dealership again.

Salesman does not do what he says - Disappointed customer

Crowne Kia- My salesman Bill told me to bring my car back in for servicing and he would detail & fill it up with gas because it wasn't done when I purchased the vehicle. I called him twice to remind him of my service appointment that he promised me he would give me a loaner for. On the day of my appointment when I called him to let him know that I was here, he acted like he had never spoken to me before. I guess after he sold me the car, he didn't care anymore. I didn't ask for him to do this but he offered it when I purchased the vehicle. Very disappointing when people tell you but don't follow through.

My car under warranty had ac problems.I was suspicious it... - FASV

My car under warranty had ac problems.I was suspicious it had a freon leak. they "tested" the system and found no leaks and refill it with freon. A few months later had same problem . They refill the system again.Now my car is out of warranty and another shop told me the evaporator is being leaking freon for a while.Also previously had alternator problems. My car had to be towed twice to the shop and only the alternator was replaced the second time. My original battery had to be replaced and I was given another after paying a pro-rating fee. The second battery lasted less than a year. I am sure I was given a used one. The shop staff is more concentrated in listening to the radio and horseplaying on the job than doing their work.One of the shop employees said to me they don't have all the necessary tools to do the job the right way.I had my timing belt replaced at another KIA dealer for $ 399.00. They wanted $ 599.00 !!. I believe Maybe Kia has the policy of avoiding repairs or the dealer is very unproffesional.Don't recommend this place to anyone. I believe Kia make good vehicles; but this place sucks !!!