Excellent Customer Care - kjploutz
The staff at Holm Motors goes above and beyond to make getting repairs convenient. I appreciate their willingness to pick me SUV up and return it to me. ??
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Shop Local - Retired lady
The staff at Branine Chevrolet makes it easy to buy a car. No pressure, no worries, reasonable pricing. I will be comfortable stopping in to ask for help with any of the new features because the guys are all so nice and helpful!
Very understand and personable - Rick
Called in with a problem, Brian handled everything with professionalism , got things fixed and I left satisfied, hope to buy several more trucks with lubbers. happy I chose lubbers.
Ford Sales Manager
Ford General Sales Manager
Amazing customer service!! - Tcazares36
My husband and I went in on a late Monday to look at a 2014 Chevy equinox we seen online! Justin who was the first and main one to help us was awesome. Very attentive, friendly and kind . Justin is pretty new to Dale Willey Automotive and had a little help from Chris who was also good! The closing day we met with pat who helped us close the deal and did the financial end and was also great! No disappointments! And everyone is ready to help! We couldn’t have picked a better place.
Wonderful Customer Service - Joe
I worked with Megan, Chris and Johnathan during my vehicle search for a new Silverado. They all went the extra mile to earn my business. The only other dealership who's ever been this professional, courteous and prompt was BMW North Scottsdale!
If you are in KC, it is worth coming out to Topeka. I also worked with a couple of the "big name" Chevy stores in the KC area and the customer service at Ed Bozarth completely blew them away. They have all of the same pricing and incentives.
Awesome - CSMSKID
Without hesitation, we experienced the most professional, courteous staff that I have ever came into contact with when shopping for a new vehicle. From the minute I made contact with my sales agent Ron Johnson to finalizing finance with Jarrod Leis, I could not ask for better service.
Jim Clark has a customer for life, and would highly recommend.
Excellent customer service - Rockhound
Done buisness with Murock's for 30+ years. Will not concider buying a vehicle from anyone else.
Always get excellent customer service . All my concerns and questions are always answered. They privide fast and dependable service.
Fine car buying experience - Kellet
It was all great. I am a repeat buyer from McCarthy-Morse and would recommend them to anyone looking for new or used. Fast, friendly and honest. All the things you look for in a buying experience. We were behind the wheel of our new car in about 2 hours - that is from the test drive to getting the keys in our hands. Loved the cool document signing technology too. Made the finance part so fast and used hardly any paper. We got everything electronically, which is not only environmentally friendly, but pretty darn convenient.
Can't get return call to buy new truck - Joshusmc
They have good prices and good service department, just had issues getting a call back to buy a new truck. I wouldn't recommend the aftermarket warranty. I still hope to buy a third truck from them. They do alot of good for the community.
Bought 2018 Chevy 1/2t crew cab z71 - Jim
Fairly good experience. Sales manager kept pushing a higher interest rate of 7.99 I was at 4.99. After a few more hours we agreed on price and 4.99 interest.
Always Great Service - KC1990
I have bought 4 cars from Matt in the past 3 years. He is so wonderful to work with. He listens to what I want and always steers me in the right direction. I couldn't imagine buying a vehicle from anyone else.
Service Department - postaldee
I can't believe that I had to have an argument about whether or not my car had been washed even though you could clearly see that someone had wiped part of the car with a dry cloth and dust and dirt was still obviously there. I left with the car in that condition because I couldn't believe I even needed to mention it more than once! All the guy had to do was LOOK at the car and see that it clearly wasn't washed. However, I was much more concerned that my tires were not set to the proper psi. I drive a Cadillac ATS4. The front tires recommend 32 and the rear 35. I checked it on my app before arriving and brought it to the gentleman's attention. He checked the driver's door insert then set all four times to 32! If you can't even set the tires to the correct pressure then how do I know you've even bothered to do any of the other things you say you've done? My child drives my car! I am so angry right now. This was my 2nd car purchase from your dealership and I've had all my maintenance done there too. The level of service has really dropped off over the past 2 years. I also wonder how many cars you send out the door with incorrect tire pressure? Correct pressure helps extend the life of tires, helps maximize fuel efficiency and can be the cause of traffic accidents. I trusted you with my family and you let me down.
Great service - Texnh88
It was a good feeling to walk in and be welcome. Had great service. Looking forward to do business with them. Thank you for the positive feel in your company.
Bait and switch - Bummer
Don't believe the internet pricing. When you get there price depends on how many dealer rebates you qualify for. I found the website very misleading. The price for the vehicle I was interested in was $3000 more then the internet price.
same story - de ja vu
to give this dealership the benefit of a doubt, I was contacted again by a salesperson named Adam, for 2 weeks we played text tag for an appointment. finally came down to schedule a look at a Chevy Trax. I was under the impression and understanding as told by Adam that the vehicle will be sitting up front for me to look at. Once again, no vehicle ready, Adam wanted me to sit with him for 1 to 2 hrs. I looked at the display Trax in dealership as he was trying to get me to sit down for information. the display was the basic package in which this frustrated me again for the whole purpose of this scheduled appointment was for me to look at a Trax so I could compare it to the Buick encore,in which I stated to Adam previously of the what I like on the Encore, and he saying the Chevy Trax was the same but bigger. However, the trunk of the Trax is way way smaller, good grief. So I am thinking I am getting a good comparison of apples to apples not apples to oranges. So I get there nothing is ready, except a hustle. Then when I am telling Adam my frustration of a vehicle once again not being ready , and how I wanted to compare apples to apples, I was basically told that this dealership is probably not right for me and I need to go elsewhere, In which I will.
Sold my pending purchase out from under me - Thomas Cratty
I was in the final financing part of an absolute sale and they saw fit to sell the vehicle to someone else. They even had the opportunity to cancel the other sale in favor of my purchase and chose not too. I presume on the basis of more money from the other sale. Poor times when a business blows off a handshake deal from out of state for a walk in.
I even offered a safe face purchase of a different vehicle with more miles but nicer and they couldn't/wouldn't offer the vehicle at similar price.
Service - Jessica G.
Our vehicle was there for THREE weeks. We would call to ask about progress and several times we got an answer of 'we don't have any record of your vehicle being here.' Then we would get a call back later in the day to tell us that they were waiting on the mechanic or ordering a part. On Friday, September 29th we called to ask about the status of our vehicle. We again got the response that they had no record of our vehicle being in the shop. We were told Mike would have to call us back. We made plans to get a car dolly and tow our vehicle to another dealer because we had no confidence that our vehicle would ever be fixed. Then about 4:30 that afternoon Mike called back to tell us that our vehicle was fixed and ready to be picked up. We understand that the service department was very busy but there was not an excuse for 'having no record of our vehicle'. We are looking to purchase a new vehicle and we had considered looking at Beckman Motors, but that will no longer be a consideration.
2014 Chevrolet Sonic-January 19, 2018 - SabreB
First of all, when I bought this car the price was $8700 + fees to the tune of $10,400. I thought that was great. Couldn't figure out why it took them so long to come up with the payment I could afford. Went to sign paperwork, was told that they threw in a extended warranty, a tire warranty, and free oil changes. They hurried us through the paperwork, pulling the papers away right after we signed them. A couple of days later found out that they had locked me into a loan for $15,500. When I asked them, I was told that I had to pay for the extended warranty that they "threw in". Also extra fees that I was not told about and then some excuse about the bank making them add money on to the loan because my credit wasn't good. I had a co-signer. So this affordable car I thought I was getting is costing me double what they told me. I have tried to seek help from an attorney but I never get a call back.
Second, 2 weeks after I bought the car it started to misfire. I took it in to them and they told me it was the CVT and that's the way its supposed to work. My car does not have a CVT. Sparks do but my sonic doesn't. Took it back again because it was still misfiring and they wouldn't fix it because the car had not thrown a code. I was told to just drive it because I had roadside towing. I called Chevrolet customer service and got a call from Parks the next day. I was able to make it throw a code and they said the spark plug on #4 was loose and they tighten it and sent me on my way. I barely made it home. Took it back the next day and they finally fixed it with a coil pack.
Took the car in about 6 weeks ago for the oil change and tire rotation. I was concerned as I didn't think the front tires were wearing right. They refused to rotate the tires and told me that I needed 4 new tires and a front end alignment. I asked then if the tires were wearing correctly and they said yeah they are just needing to be replaced. Front was 4/10, back was 6/10 tread. 2 weeks ago I came out of the store and looked at my front tire and the wires were hanging out. I bought new front tires and was told the back ones were ok. I tool dthe car to have it aligned at a shop that I trusted. Guess What? Front end was fine, camber and tow. The reason the tire went bad is because a belt broke. Apparently the tires were not rotated when they received the car and I was not aware of that. I was also told my oil pan was leaking which seems strange to me when the car has only 70,000 miles on it. I am taking my car to another Chevrolet dealership that I trust which is only 7 miles from my house instead of 50. I would never recommend the sales or the service of Parks Motors. They can take their free oil changes. I don't want them touching my car again. 1 star is too good. If I could I would give them -5 stars.
My family as purchase at least 20 vehicles since 1977 and... - postmaster75
My family as purchase at least 20 vehicles since 1977 and have always gotten a fair deal or better. All of us have used Clark Chevrolet for service and repairs. Their prices are almost always lower then other dealers or repair shops and they will not do any work or sell you anything your vehicle does not need.
Easiest, quikest and friendliest car purchase I ever had - Bob 81172
My experience was to be swarmed by sales people as I walk through the door. Not here. I was able to walk around and felt the ambiance of the dealership. Then Ed approached me, we had a pleasant conversation about what I wanted and what was available. 2.5 hours later, I was driving home in a new Buick.
I purchased a 2012 Chevy Malibu (37,126 miles) from LANG... - howcantheysleep
I purchased a 2012 Chevy Malibu (37,126 miles) from LANG CHEVROLET in PAOLA KS.
I told them (my mistake) that I had $4000.00 to put “down” on the purchase. At the “signing” of the contract we discussed GAP insurance. I had agreed on the $700.00 price of that. When the contract was placed in front of me there was a $2,265.00 service contract in addition to the GAP insurance. TOTAL: $2,965.00. I immediately asked about that since NOTHING had been discussed to me prior to me seeing this on the contract (is that sneaky tactic even legal?). FIRST CLUE of their kind of SERVICE! I was told by “Judy” (woman writing my contract) that this was a “bumper to bumper warranty and it is very important to get when you are buying a car that the “Factory Warranty” was out on”. I looked at my friend and asked if it was something they thought I needed. It seemed to be harshly added to a contract without any information. Miss “J” then turned around and showed me a bill of HERS from LANG CHEVROLET on her 2013 Chevy Cruze. She had the same warranty and it paid $800.00 to fix her car. The date was not recent and even then I thought “why would her car need such an expensive ‘fix’ that new and she works for the dealer?” Yet, at that moment I thought I would not have that kind of money so maybe this is necessary. I asked what all it covered. I got the “Bumper to Bumper” answer again. Before leaving with my new purchase I mentioned that the inside of the car was very very dirty and I wanted to leave it to be cleaned. I was given an “WE OWE YOU” coupon of sorts that states they are to DETAIL my car, Replace a piece of TRIM around my seat belt harness, and a free oil change. (The car was a CERTIFIED PRE-OWNED car so they were to do that kind of maintenance). I took my car back in 3 days to have it detailed. They had the car for 3 hours. When I pulled up it looked a little cleaner(washed?) although there were still bugs on the windshield, but the interior still had a spill across the dash and between the seats the shifter was still sticky. NOTHING had been done. SECOND CLUE of the SERVICE!! My friend was with me again and was furious. I talked him down and kindly left with my car asking about my “trim”, I was promised it was on order. After getting home and checking my mail I had my “Service Contract” in the mail. 15 pages of what it did not cover. I also noticed I had 60 days to cancel the contract. I called to cancel. Explaining why I did not want it, even stating at the time that it felt weird to me that no one discussed it with me prior to having it on the contract. She said, “I only put down what I am told to put down by the sales team” I was assured again that it was needed by the sales manager Joe and by Judy that it was a bumper to bumper and if I wanted a brochure of what it DID cover she could mail me one. Really? You have one and NEVER ONCE did I see it before you put it on my contract? THIRD CLUE of the service!! I asked her to please send it. I received the brochure in the mail 2 days later. It did state that I had what was called a WRAP insurance and it covered a great deal. I felt better. Still trying to be positive. 3 days later (driving) on the way to work at 4 a.m. (45 degrees) after turning on my rear defrost my back window blew up! Glass hit me on the back of the head. I was very frightened. This was Oct. 18, 2013. I called LANG CHEVROLET at 8 a.m. and they gave me to the Service dept. and he said he could fix my window for $350 dollars. I said I have a service contract and he said this would not be covered. I asked “why not, it happened when I turned on my rear defrost, I think it might be in my the heater??” He said it was in insurance thing and could not help me other than fixing my car for $350.00. I later called and talked to the OWNER MR LANG and he said he wasn’t going to fix the window because it was a “IMACT BREAK” and when I asked what that was he said “you wrecked your car”. I told him I did not have a wreck, then he said “then something hit your windshield with something”. This AFTER I had asked the service department to look at my car to see WHY it happened. I hung up called back and asked to cancel the warranty and get my $2,265.00 back. I was told that they applied that to my LOAN and I could not get it back. I was then sent to talk to MR LANG and he yelled at me asking if I “what do you want?? Me to pay for you WINDOW??” and I said I wanted him to look at my car to see why it happened. He snottly said to “bring it in then”. I hung up and decided to call back and have my money refunded for the warranty. They again refused. I demanded to have it canceled!! I got a letter today FROM VEHICLE ONE stating it was cancelled on Oct. 21. I have not received payment and looking at my note it is still there. I am paying interest on this warranty when I GAVE THEM $4000.00 ON THE DAY I bought that car. The sales man was nice when he was lying to me though. I actually told him several times how nice he was. THEY STILL HAVE MY MONEY!! I HAVE NO SERVICE CONTRACT.
I am looking into the legal aspects of how to get them to be fair but I did sign that stupid thing even when I felt like I NEEDED a SHOWER Afterwards. I have my friend who can state that the "service contract" was on the contract before it was discussed with me but they have 'all of them" and they are so good at lying. I will still try, but mostly felt I needed to help anyone else from making a mistake and believing in the "kindness" they seem to give.
SLEAZY CREW all the way around. I have so much more. To say. NO TRIM piece was ever ordered. I could go on and on and on…
If you read this and would like to get more information, please respond to this post! I am being FULLY HONEST here. I am writing other posts elsewhere. I hope this helps someone else!!!!
Holm Automotive Center Inc
General Sales Manager