Friendly, Pressure-Free, Welcoming and Knowledgable - David
I had been driving a 2005 Acura TL Manual with 269,000 miles. It was time for a new car! I began looking around and looked at several makes and models. I had narrowed it down to a 2016 Acura TLX that was a dealer loaner car but still needed to test drive a a 2018 CLA250 and 2017 C300. Both of these were MB of Hagerstown loaner cars that were now available. I had exchanged emails for about a week with Barry London. Barry was extremely responsive and provided answers and information. After watching several hours of YouTube videos ( :-) ) , I setup a time to visit the dealership. When I arrived, I immediately felt welcome and was offered some beverages and even a donut! I passed on the donut. I was also given a brief tour of the dealership. Barry had already pulled out the two cars and they awaited a test drive. After some initial paperwork and discussion, Barry and I set out for the ride(s). Before we drove, Barry took the time to explain the quality, features and functions of the cars and explained some of the differences (besides $) between the models. We set out with the CLA first and put it through its paces. Back at the dealer, we swapped cars and took the C300 out on the same ride.
When we arrived back, we started to discuss prices, terms etc. and even investigated a few other loaner cars coming available in the coming weeks. After some discussion, I had Austin run my credit check so that we all would know what we were dealing with -- real numbers. The credit check took maybe 15-20 minutes and Tony came out with the numbers. My rate was fantastic and it was painless - banks were aggressive in winning my business I guess.
I then decided to take the CLA250 out for another ride - Barry let me go alone and told me to grab lunch if I wanted. I appreciated that gesture. I just rode for another 30 minutes or so and returned. My decision was made -- CLA250. While the C300 rode very nice and clearly had some amenities that the CLA did not, I really like the lines of the CLA and the sportier ride/feel. Yes, maybe not as "soft" or "smooth" but I like that.
We discussed price and my trade-in (of my 269K mile car -- ha!) and agreed on a fair price and financing term. I waited a bit for the final paperwork to be completed. Barry and I wrapped that up and then I met with Tony (Finance) to review the paperwork and discuss several "add-ons". No real pressure, and I did decide on the pre-paid maintenance - yes, it was rolled into the load so I am paying a few percentage points on that, but I did save 6% in sales tax if I had not pre-paid and I don't have to worry for a couple years about scheduled maintenance. All signed and ready to go....
Barry removed my old tags, put the new tags on and upon my request removed the MB license plate holder and the dealership sticker (I don't like them). Thanks for doing that.
The CLA was all cleaned up, mats put down and Barry had a few goodies for me. Two MB Branded key straps and a 2 POUND bar of Belgium Chocolate with a surprise -- you will have to buy a MB from Hagerstown to know what the surprise is.
Barry then helped me pair my phone and setup Apple CarPlay....I was off. Deal done. Feeling good about the experience and that I was given a fair deal without any pressure. When all was said and done, I was at the dealership for about 4 hours -- TOTAL -- and it didn't feel that long or too stressful.
I hope to have many years of enjoyment from my 2018 CLA250 and will definitely consider MB of Hagerstown for my next purchase and for my service.
Thank you to the entire staff for a professional and streamlined experience.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales and leasing consultant
Candor, Transparency, and Hospitality: A Peerless Dealer - Joshua G McCrary
Asher Chaudry is the most hospital and transparent salesman in this universe. He prepared the car for us ahead of time and was patient giving us the time to inspect and decide on the vehicle. The dealership is very clean and has a lounge with snacks and coffee. The way that Asher conducted business inspired confidence in the credibility and trustworthiness of Mercedes Benz of Annapolis.
Mercedes-Benz & /// AMG Master Certified Sales Consultant
Master Certified Sales Consultant
Easy Lease Exchange - Spicer family
From my initial phone call with Jay I could tell this was going to be a great experience! My salesman Lovence was on top of his game when we arrived the vehicle was ready for my test drive, he thoroughly explained the features and made sure I was happy with the color and style of my vehicle. Finance was quick and funny. They made the whole lease exchange process easy and enjoyable. I will be back and would easily recommended anyone else to go to them.
Senior Sales Consultant
Certified Mercedes-Benz Sales Consultant
New MB CLA Customer - LDavi98
Working with Brooke on my new purchase was Awesome! I was new to the MB experience and she thoughtfully answered all of my questions and was extremely courteous and a true professional.
Fran was also a joy to work with! She was extremely friendly, customer focused and she was very informative about the extra options to consider. She also went out of her way to take us on a tour of the service area. It was a true pleasure!
Recommended - Merdrv
Appreciate the willingness to work with me in getting into a new vehicle at a fair price. Would certainly recommend to my friends and family.
Master Certified Sales and Leasing Professional
Sales & Leasing Consultant
Awesome experience! - michellekim00
Sales rep Gil Lee from Euromotor Germantown Mercedes was fantastic! He was attentive, genuine, and service was overall great. Would recommend him to anyone. He even reached out to me after the purchase to check in. Thank you!
A-1 service - lashavio Gilliam
Alexis Webb was very helpful I love her consumer service ! If your in need of a car please give her (410)788-7744 ext 2058
Bait and Switch with Breach of contract - servicecomplaint
On December 30, 2017 I agreed to a deal to purchase a GLE 43 from Mercedes Benz of Hunt Valley ( Deal w/email confirmation attached). Bryon Stack, the salesman confirmed the deal by email, phone, and verbally in person. All of this was done multiple times. After arriving to pick up the car on January 1, 2018 the agreed upon day Mr. Stack even confirmed the deal again verbally, at his desk with the value of my trade of $45,000. After walking around the car we again went back to Mr. Stack's desk. At this time he said everything is a go, and he will bring back the final paperwork. About 20 min later he came and said the Land Rover Bethesda Dealership offered less on my trade, and that was the value they would use, instead of my agreed upon value. Land Rover is a different manufacturer with a different license and address. They illegally shared my private information. I never physically visited the Land Rover Bethesda Dealership and they did not see, inspect or drive the car. Mercedes and Land Rover did not protect my privacy. Bait and Switched the deal for Breach of Contract
Dealership does not quote you the cost per hour going... - Cptcove1
Dealership does not quote you the cost per hour going into the work. A $20.00 part that took minutes to diagnose and repair, cost over $250.00 to put in!
On checking this problem on line after the repair, a Technical Service Bulletin was issued and posted for this exact repair. We were not told of this upon our arrival.
There is no way that a reputable dealer should charge such an extreme amount for that type of repair!
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Finance and Leasing Manager
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