My new G class. 2019 - G-man 550
I have bought from MB of Hagerstown for many years. My first was a 2006 R class to my most current 2019 G550. From the first time I stepped in to the front door to today they always make you feel like a valued customer. From the buying experience to the service department experience, MB of Hagerstown focus is always customer satisfaction. Barry London has helped me through many buying choices through the years. Business relationships are highly valuable to me.
Top Reviewed Specialists At This Dealership
Sales and leasing consultant
Sales and Leasing Consultant
Outstanding service - Mary1
Chuck is pleasant and always gives excellent service. Each time I’m there he makes me feel welcome and clearly explains what services I will receive and the approximate time it will take to complete the job. His estimates never extends the time given. He makes the customers feel like they are important. Thanks chuck for always making us feel welcome.
Mercedes-Benz & /// AMG Master Certified Sales Consultant
Customer service - Application1
Great customer service including my lady in finance.. it was a pleasure. Am glad am still part of the Mercedes family.. Thank you.. so much
Bijan was knowledgeable, patient, and did not push the sale. - BC & KC
Bijan Nejadi, provided excellent service to my wife and I. He listened to our questions and concerns and made the experience a positive one. Thank you, Bijan!
Executive Sales Consultant
Certified Mercedes-Benz Sales Consultant
BEST SERVICE EVER - mikeandrews18
The entire team made my experience easy and seamless. They reviewed all options for me and came up with the right fit for me. THANK YOU EVERYONE!
Master Certified Sales and Leasing Professional
Sales, New and Pre-Owned, Kelly Blue Book Buyer
Two words......Gil Lee! - DG
If you are in the market for a vehicle, look no further! Go to this dealership and ask for Gil Lee! Hands down the BEST and most professional salesperson we've ever encountered. No games and no gimmicks; just great and consistent customer service, all centered around making the customer happy and satisfied! Will definitely make future purchases from him and referring others!
Alexis Webb - Amg glc63 s
Alexis Webb is awesome. Very profession and gets you what you want!!! I am glad she was my sales person. Please recognize her for her efforts.
Disingenuous Dealers - time2go
My husband contacted the dealership inquiring about a specific vehicle. He was informed that it was ready and encouraged to have me come to test drive it. I drove the nearly hour and a half to the dealership, pre-financed papers in hand, only to be told the vehicle was being checked over prior to sale. At this point I was confused- why would it be posted on their website with a firm price if they had no idea as to the condition of the vehicle?
Additionally, it was heavily hinted that others were interested in the vehicle and perhaps I should look at these other vehicles. After waiting for a manage (I did not ask for one- I had chalked it up to miscommunication), I was told the exact same thing. At this point, I felt as though MB of Hunt Valley had no respect for my time. I was correct.
I gave my info and informed them that I preferred to be texted as I couldn't answer my phone during the work day. I was frustrated at the lack of organization and communication within the dealership, but decided to show grace despite the day wasted driving three hours when I had other things to do.
This was a Tuesday. The car was supposed to be ready by Friday or Saturday. During that time, I received two phone calls and an email encouraging me to test drive the vehicle. Yet, when I checked, it wasn't ready. The next week, my husband contacted the dealership and was told that the vehicle was ready for a test drive. They encouraged him to schedule a test drive for 7pm that evening. He informed them that between work and doctors appointments, I could not make it that evening and the weekend would be better. So of course, I received an email confirmation of my appointment for 6pm that evening with an assurance that I would be contacted personally to confirm. I never was.
A day or so later, I received another phone call. This one informed me that they were sorry, but the inspection found that the turbo was blown and the vehicle would be placed for auction. This brought me back to my earlier confusion...why price it and post it if the dealership doesn't even know the true condition of the vehicle?
Later that day, I received an email telling me that the vehicle was ready and I was welcome to schedule a test drive. I sent a reply, sharing my frustration with communication gaffs and conflicting information. The response was an apology and claim that the vehicle was indeed going to be auctioned rather than sold.
My husband recently checked the VIN number. The vehicle was sold- not auctioned. What I believe happened was the dealership got their stories confused because they did not connect me with my husband. He is deployed, so his communications were primarily through email. That is why one story through email and one through the phone. They were trying to keep multiple buyers on the hook. The result was more time wasted than is acceptable in my book. I was ready with financing and a down payment. Instead I was jerked around as they cast for better fish.
I don't appreciate dishonesty.
Dealership does not quote you the cost per hour going... - Cptcove1
Dealership does not quote you the cost per hour going into the work. A $20.00 part that took minutes to diagnose and repair, cost over $250.00 to put in!
On checking this problem on line after the repair, a Technical Service Bulletin was issued and posted for this exact repair. We were not told of this upon our arrival.
There is no way that a reputable dealer should charge such an extreme amount for that type of repair!
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Finance and Leasing Manager