Easy car buying experience! - Stevilklown
"No" is not in their vocabulary. Very helpful and informative of the entire process, positive and motivated sales persons. I never heard "no" from any of the personell. My future purchases will be with Mercedes Benz of Hagerstown.
Top Reviewed Specialists At This Dealership
Sales and leasing consultant
Sales and Leasing Consultant
Great experience! - Dwpoffel
Ron was knowledgeable, interested in providing the car that I wanted. I would definitely recommend him.
Great experience. Would go there again.
Allen was great also.
Mercedes-Benz & /// AMG Master Certified Sales Consultant
Master Certified Sales Consultant
Sales of new car - Steph shaprio
I had a Great experience. Kyle was friendly, wonderful and very helpful. Great customer service. Was able to make the lease work for me on a monthly basis.
Mercedes Benz Sales & Leasing Consultant
Mohammad Was Excellent !!! - Km1
I am so excited about my recent purchase. The staff was friendly, accommodating and patient throughout the purchase and financing portion. I highly recommend this dealership, and the sales associate Mohammad made our experience worthwhile. Thank you Mohammad for your excellent customer service and hospitality.
Certified Mercedes-Benz Sales Consultant
Excellent Experience and Top-Notch Customer Service - CeceKofi
Arman and Ian are very great people with excellent service and skills. They made our car buying experience great. They are patient and friendly, they try to work with your budget and wouldn't make you feel bad, they don't try to cajole you with sweet words like some dealerships do. I've been looking for a GL 450 the past 2weeks and have been to several dealerships in Maryland and Virginia and I can boldly say without mincing words that they are the best. Arman is a very patient and great manager. Ian is also a great salesman who made sure my car was in excellent shape before we left. I was happy with their price, the purchase experience and the car. They have earned a customer and customers friends/family for life. I truly appreciate your service and I don't have words to describe you guys. You're very professional and give excellent service. Thanks again and keep it up. CeceKofi
Master Certified Sales and Leasing Professional
Sales & Leasing Consultant
Sales Representative, Service Lane
Awesome experience! - michellekim00
Sales rep Gil Lee from Euromotor Germantown Mercedes was fantastic! He was attentive, genuine, and service was overall great. Would recommend him to anyone. He even reached out to me after the purchase to check in. Thank you!
Exceptional - rmann247365
The speed of service, the hospitality, and overall knowledge of the vehicles made my experience exceptional. I had the pleasure of working with Alexis, shemade my car buying experience a memorable one.
Disingenuous Dealers - time2go
My husband contacted the dealership inquiring about a specific vehicle. He was informed that it was ready and encouraged to have me come to test drive it. I drove the nearly hour and a half to the dealership, pre-financed papers in hand, only to be told the vehicle was being checked over prior to sale. At this point I was confused- why would it be posted on their website with a firm price if they had no idea as to the condition of the vehicle?
Additionally, it was heavily hinted that others were interested in the vehicle and perhaps I should look at these other vehicles. After waiting for a manage (I did not ask for one- I had chalked it up to miscommunication), I was told the exact same thing. At this point, I felt as though MB of Hunt Valley had no respect for my time. I was correct.
I gave my info and informed them that I preferred to be texted as I couldn't answer my phone during the work day. I was frustrated at the lack of organization and communication within the dealership, but decided to show grace despite the day wasted driving three hours when I had other things to do.
This was a Tuesday. The car was supposed to be ready by Friday or Saturday. During that time, I received two phone calls and an email encouraging me to test drive the vehicle. Yet, when I checked, it wasn't ready. The next week, my husband contacted the dealership and was told that the vehicle was ready for a test drive. They encouraged him to schedule a test drive for 7pm that evening. He informed them that between work and doctors appointments, I could not make it that evening and the weekend would be better. So of course, I received an email confirmation of my appointment for 6pm that evening with an assurance that I would be contacted personally to confirm. I never was.
A day or so later, I received another phone call. This one informed me that they were sorry, but the inspection found that the turbo was blown and the vehicle would be placed for auction. This brought me back to my earlier confusion...why price it and post it if the dealership doesn't even know the true condition of the vehicle?
Later that day, I received an email telling me that the vehicle was ready and I was welcome to schedule a test drive. I sent a reply, sharing my frustration with communication gaffs and conflicting information. The response was an apology and claim that the vehicle was indeed going to be auctioned rather than sold.
My husband recently checked the VIN number. The vehicle was sold- not auctioned. What I believe happened was the dealership got their stories confused because they did not connect me with my husband. He is deployed, so his communications were primarily through email. That is why one story through email and one through the phone. They were trying to keep multiple buyers on the hook. The result was more time wasted than is acceptable in my book. I was ready with financing and a down payment. Instead I was jerked around as they cast for better fish.
I don't appreciate dishonesty.
Dealership does not quote you the cost per hour going... - Cptcove1
Dealership does not quote you the cost per hour going into the work. A $20.00 part that took minutes to diagnose and repair, cost over $250.00 to put in!
On checking this problem on line after the repair, a Technical Service Bulletin was issued and posted for this exact repair. We were not told of this upon our arrival.
There is no way that a reputable dealer should charge such an extreme amount for that type of repair!
Mercedes-Benz of Owings Mills
Mercedes-Benz of Hagerstown
Finance and Leasing Manager
Euro Motorcars Bethesda
Mercedes-Benz of Silver Spring