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Service Advisor Alex Clothier always goes above and... - Gaston Gamez
Service Advisor Alex Clothier always goes above and beyond in all that he does. His customer service is outstanding!
He always make sure to advocate in what is best for my vehicle.
Top Reviewed Specialists At This Dealership
Master Certified Sales Consultant
Sales & Leasing Consultant
I would give this man a 6 star if I could. He really does... - Kevin Lam
I would give this man a 6 star if I could. He really does treat customers like family. Reza will make sure you are 100 percent satisfied and willing to sacrifice a lot for your satisfaction
Mr o Riley approach was very good from the moment I get... - Gbemiga
Mr o Riley approach was very good from the moment I get to the service dept until they finished the service. It was Awesome Thanks Co
Sales and Leasing Consultant
Portfolio & Sales Consultant
Superb! - Kelley
From the moment our agent Kyle introduced himself I knew this was the place. I have purchased a fair amount of vehicles in the past and this experience was by far the best I have ever had. The entire process was smooth and everyone treated us with respect.
Eric Scott was amazing!! - John G.
Eric made the process effortless. He worked with me in getting the right monthly payment. His knowledge of the whole car business was outstanding, making the process go so smoothly. My interaction with Eric was unlike anything that I had experienced before while buying or leasing a car. He is very genuine and professional and I knew that I was in good hands which made the whole process joyful, unlike any of my past experiences. I would definitely recommend Eric Scott to anyone confidently.
Master Certified Sales and Leasing Professional
Master Certified Sales & Leasing Consultant
Sales, New and Pre-Owned, Kelly Blue Book Buyer
outstanding customer service - annie
A great experience! Gil was persistent in reaching out to me in order to take a look at the new A class model. He was not pushy however was consistent throughout his service. He got me a reasonable trade-in deal given my circumstances and without hesitation I left with a car i never thought i'd get! What stood out of this team was their excellent customer service. Never did they show any frustration throughout the process! Highly recommend.
Pleasent Surprise by just asking a Question.! - ajdeange
Ever since purchasing my E350 Sedan I wanted the Coup version of an E Class. Something that experience from past was burning... My sedan was 2016 white 4M sport in good shape with no real need of trading it, until my coup of my dreams appears on a search. Certified 2016 E550 Coup Sport White & Chocolate , like my sedan's make-up. But the car I wanted from the beginning.
Throw a question and Kevin my Sales professional for life reached out - asked some questions and went to work. Two phone calls - three Txt messages and we were ready to rock and roll.
Fair purchase with a little help from the Finance department , I had my survivor car of the past once again. My last Coup I sold after some battles with Cancer and did not drive it much.... Catonsville made it happen... Well worth my 3 hour drive....
Thanks Kevin - and team....
This dealership is a rip off!! John Hawkins lacks... - Zsa Zsa
This dealership is a rip off!! John Hawkins lacks competence and knowledge while charging inflated prices. I was charged approximately $900 for the b service (oil change) and $800 for a front and back differential which cost $390 at Mercedes of Owings Mills for a job that takes 1 hour. These crooks charged me for 3 hours at $150 per hour, 19.99 for an invoice that I requested after getting inconsistent and misleading information. Than to make matters worst they charged $102.75 for windshield wiper blades claiming that they gave me 20% off. I called Mercedes of Catonsville they quoted $96, so I called Mercedes of Hunt Valley’s parts department and spoke with Shane who quoted $98 with taxes. When I confronted Service Manager Barry Williams he was adamant that the prices on my invoice was accurate and fair. However, after emailing him and John back and forth the prices continuously fluctuated. He refused to answer my questions. Why did a job that consist of one hour by three different dealers take 3? He also refused to answer why I was charged for 4 different filters that was included in the oil change. He never answered about the $19 invoice charge or gouging prices for windshield wipers. In all, I paid $19.99 for an invoice totaling $1468 with unjustified and bogus charges.
Dealership does not quote you the cost per hour going... - Cptcove1
Dealership does not quote you the cost per hour going into the work. A $20.00 part that took minutes to diagnose and repair, cost over $250.00 to put in!
On checking this problem on line after the repair, a Technical Service Bulletin was issued and posted for this exact repair. We were not told of this upon our arrival.
There is no way that a reputable dealer should charge such an extreme amount for that type of repair!
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