Ordering and buying my new car - Sherri
Fast, smooth and easy would be the way I would describe our buying experience. Barry London was friendly and easy to talk to. Was very helpful to me on the building of my new car
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales and leasing consultant
David Brady, Service Advisor - Delshonia
Mr. Brady is amazing. There was an issue with my car and I wanted to drive it out of town. He immediately got me in for service — and all was well! Further, his personality is upbeat, knowledgeable, friendly, and professional. #SuperThankful!
Mercedes-Benz & /// AMG Master Certified Sales Consultant
Master Certified Sales Consultant
Sclass - S Class Tom
I have now bought 6 Mercedes Benz from Dylan. I will continue to buy and refer people to him. He is a consummate professional. He is a friend more than a sales person.
Awesome CarcBuying Experience - HALIMA 2018
Lester Stanford is an Excellent Car Sales Consultant. He made my car buying experience smooth and pleasant. He was very detail oriented and took his time to explain all the new features on my newly acquired vehicle.
Certified Mercedes-Benz Sales Consultant
Excellent Customer service - Ivonne
Excellent customer service and great prices. The sales person understood exactly what we were looking for and delivered in the most efficient and effective way possible. The overall staff was also super friendly and nice.
Sales & Leasing Consultant
Master Certified Sales and Leasing Professional
Awesome experience! - michellekim00
Sales rep Gil Lee from Euromotor Germantown Mercedes was fantastic! He was attentive, genuine, and service was overall great. Would recommend him to anyone. He even reached out to me after the purchase to check in. Thank you!
MB of Catonsville is excellent - AJB
I’ve purchased two Mercedes certified vehicles from this dealer, and they actually treat you like people when you work with them.
I used to buy from dealers in Virginia where I live, but I drive more than one hour for sales and service because these people are top notch.
If you ever need a MB - new or used, call there and ask for Russell Pentz. He manages the service department, but will also help you with sales and advise you on anything you need to know about Mercedes vehicles.
You’ll never leave there disappointed.
Bait and Switch with Breach of contract - servicecomplaint
On December 30, 2017 I agreed to a deal to purchase a GLE 43 from Mercedes Benz of Hunt Valley ( Deal w/email confirmation attached). Bryon Stack, the salesman confirmed the deal by email, phone, and verbally in person. All of this was done multiple times. After arriving to pick up the car on January 1, 2018 the agreed upon day Mr. Stack even confirmed the deal again verbally, at his desk with the value of my trade of $45,000. After walking around the car we again went back to Mr. Stack's desk. At this time he said everything is a go, and he will bring back the final paperwork. About 20 min later he came and said the Land Rover Bethesda Dealership offered less on my trade, and that was the value they would use, instead of my agreed upon value. Land Rover is a different manufacturer with a different license and address. They illegally shared my private information. I never physically visited the Land Rover Bethesda Dealership and they did not see, inspect or drive the car. Mercedes and Land Rover did not protect my privacy. Bait and Switched the deal for Breach of Contract
Dealership does not quote you the cost per hour going... - Cptcove1
Dealership does not quote you the cost per hour going into the work. A $20.00 part that took minutes to diagnose and repair, cost over $250.00 to put in!
On checking this problem on line after the repair, a Technical Service Bulletin was issued and posted for this exact repair. We were not told of this upon our arrival.
There is no way that a reputable dealer should charge such an extreme amount for that type of repair!
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