Shop them first and ask for Manny! - Andrea27
My sales experience with Manny & Justina was excellent. It was quick, easy and I didn’t feel pressured. Everyone I came in contact with at Commonwealth Kia was friendly and welcoming. They go above and beyond to make you feel comfortable. When I came to pick up my new Sorento, Manny spent so much time going over all the features, which was much appreciated! I loved my car leasing experience here. This is a top notch dealership and I would highly recommend them.
Top Reviewed Specialists At This Dealership
Quick - Deada D Benner
I needed to get into a vehicle that day when I walked in there. Jack and Mike and the financing guy Mike I'll put their heads together and made it happen I would like to say that their detailing department is a little lenient on their work
Warranty’s worth every penny - dpm510
The service center was clean and Gary was awesome and extremely helpful car had 97637 miles and the item was covered without hesitation would comeback if anything major is needed
Another Amazing Buying Experience - jbeloff
Just got my fourth Kia from Lev Kia and it was another fantastic experience. Our sales rep, Ken Russian, is not only one of the most knowledgeable and hard-working guys there, but he is also one of the least pushy and nicest salesman I have met. In addition, the managers, finance guys, and especially the service department are all top notch and great people to work with. No doubt that I will be headed back there again when it's time to look for a new car, and I highly recommend them to anyone looking for a high quality vehicle at a great price! Lev Kia is the best!
Buy your car here, get it serviced elsewhere. - lefos
I bought an Optima here back in 2015, and have had it serviced(oil changes, tire rotations) ever since. They just lost a customer over a $15 part that takes 5 minutes to replace.
Service and Sales staff were very nice.
Get a wash and vacuum with any service(including an oil change)
Prices are good
The technicians don't care about your vehicle. I brought my car in because a piece of trim fell off the car and was under warranty. I still had the broken part, in case they needed to see what I was talking about, and instead of replacing the part, they just glued the broken damaged one back on, and it wasn't even done well... It wasn't lined up at all with the rest of the trim(very noticeable at a distance) and was scratched and damaged.
I brought my car back today, and again, asked for this part to be replaced, the repair looks good, and since it was a warranty part, I wasn't charged. But they then left my car unlocked with the windows open in front of the service station.... In the middle of a rain storm... Thankfully I showed up just as it finished(coincidence, they didn't call), but if I had been 10 minutes later, it started raining really hard and this would have been worse.
In short, the technicians have no pride in their work, and don't respect your vehicle. Go elsewhere.
Sales & Leasing Consultant
Sales and Leasing Consultant
best car buying experience I ever had - ab25413
I am not a young man and have purchased several cars from dealerships in my lifetime from Toyotas, Nissans, BMW, Porsche. just to name a few. this was the best car buying experience I ever had. No Hastle, just straight up buying and they stand behind their sales. The service department and the prices where so reasonable there is no reason not to take it to the dealer. A $24.00 oil change at the dealership? What more can I say. I highly recommend this dealership.
Matt was EXCELLENT - PF
Matt was excellent in helping us purchase our vehicle, super fast service in and out no pressure sales. Everything was a great experience from beginning to end.
Poor Customer Service - Phoenixlucky
We bought our first Kia last fall and had a problem with the drivers side mirror. We arrived at the dealership for our repair appointment on Saturday and the part was not ready. They had painted the part the wrong color and refused to discuss replacing the part under warranty. Our phone calls Monday to the manager went unreturned and we did not hear from the service department with any information on their plans to get this problem resolved.
They are awesome - Kpoirier
Dean and the financial office are awesome and very friendly abplace to buy a new car. Definitely got what I wanted for a new car
Deceptive Price Listed on Online Car Shopping Sites - Deceptive Pricing
Salesman Alex was Great!!! However, dealership posted what I feel is a deceptive price on all the online car shopping sites just to get me in (and in my opinion, they probably did that to earn the GREAT DEAL rating on those sites). Price was actually $1000 higher than what I saw online. Scroll way down on the dealer's website & you'll see "price reflects $1000 cash down or trade." I ended up buying my car from a dealer that was upfront online about the REAL price of the car. This deceptive practice wasted my time, the salesman's time, and more importantly; my family's time. I would never recommend anyone to buy a vehicle at Kia of Dartmouth. My family and I visited the dealership 9/8/2018 to buy a Kia Sedona that was advertised on many online sites for $20,379.
Misled to the max - asaptaxi
Was told the 100k mile powertrain warranty was good for commercial vehicles when I bought two Sedonas. Well they are not total liars wouldn’t trust them
New Sportage - jrico777
So happy we stopped in to check out the Kia! Dana, Dejona and everyone we worked with was awesome! Everyone worked hard to help us find the right car for us within our budget and needs. Would definitely recommend to anyone looking for a new set of wheels to stop by Courtesy Kia! We love our new Sportage!!!
DISGUSTING - Kjean1226
We had spoke to Marissa over text, and email for over a week! She promised me she could get us a deal to match a deal we received at another location! PROMISED ME dollar amount and what we were looking at! I drove 40 minutes and asked for Marissa, I was told my the sales man that she is “ just “ internet sales and she would be sending me to him anyways. He then laughed st my husband and myself , says he sold enough cars to meet the end of the month sales and right now he just wanted a week off from selling. He proceeded to tell us not to waste his time! Took us for a test drive and he was texting in the back seat the entire time never spoke to us. He then told us Marissa lied to us because the numbers she came up with were WRONG and impossible!!!!! he took his plate off the test drive vehicle and walked away from us. Marissa never came out to speak to us , after her hounding me for a week , I texted her and she has yet to respond!
POOOOOR service sending in all the text messages she sent me to the BBB and i hope no one shops there !!!!
Extremely satisfied - Kia fan
I purchased a certified pre-owned Kia Sorento recently. I worked with Petar who was a top notch salesman. He took the time to go over every detail of the car with me and worked to get the best payment plan for me. I am very happy with my purchase and would highly recommend Wagner Kia.
An Enjoyable First-Time Car Buying Experience! - Katie Kelly
I found the car I wanted online and reached out to the sales team to get more information. I was able to confirm it's availability and price within minutes. I scheduled a visit to the dealership and received a warm welcome by all employees. John in sales, came along while we test drove the vehicle and was very knowledgeable about car. The entire process was relaxed and enjoyable and John was extremely helpful and wonderful to work with. The next time I am looking for a vehicle I will be visiting York Kia of Medford because I know I will have an enjoyable experience. Thank you to the team at York Kia of Medford!
Great People Sales and Service - JWS43
Great dealership people at Gervais are the best I go to 2 of their dealer ship. Fora in Ayer and Kia in Lowell. I recommend to any one looking for a Ford or Kia
Decent Volkswagen service for your Kia - rk6772
The Kia service center isn't in the Kia dealership; it's in the Volkswagen dealership next door, and it's not well marked. The "pull up and honk" service seems to be more "pull up, honk, then get out and find someone."
But they did do a good job servicing my car. They even washed out my WeatherTech floor liners, although they were pretty wet when I got back in the car.
The weird part is waiting in the middle of the Volkswagen showroom while your Kia is serviced. I'm surprised Kia allows that; you'd think they'd rather have Kia customers looking at shiny new Kias, not Volkswagens.
The waiting area has two overstuffed couches and a TV. For sitting and waiting, they're comfortable enough. For trying to work while you're there? Not so good. Hard to find an outlet, the labelled Ethernet jacks don't work, and there's nothing resembling a place to put down your laptop. That seems par for the course for Kia dealers, but other makes having as many upscale features as a Kia usually have some place for people to set up with a laptop.
POOR BUSINESS - Unhappy
Purchased car in Oct 2015. Nothing but problems. They have had it over 12 days and that was for 2 visits. and ALL the problems still not fixed. Won't make a trade for my car that they are selling as PRISTINE CONDITION and 3 years older. Pretty poor!! They said they put too much into their lemon to do that! They fixed an axel a bent wheel, keep balancing it and I still get vertigo from the shake. They said I hit a pot hole !! They were decent and accommodating until they got tired of me and their repairs. Now they are very rude to me. Ya its my fault I bought a lemon. They gave me a clean fax too. Thats what really stinks. The car definitely has issues that were never disclosed. !!!!! Don't go there!!