great experience - neongem
Purchased a Kia Sportage today from Commonwealth. Had looked at the same car at another dealership closer to my home, but did not like the sales experience. The sales team at Commonwealth (Josh and Manny) were terrific to work with and found me the perfect vehicle. So glad we took the ride to Lawrence!
Top Reviewed Specialists At This Dealership
Outstanding - Lnap62
I went to five different Kia dealerships looking for. New 2017 Kia Sorrento. Ron Bouchards was the best far and away. The sales people were outstanding. The general manager was great and they did not pressure me at all. Their easy going nature made it enjoyable to buy a car for the first time ever.
Easy breezy - Faith'sahappygirl
I never write reviews but this time I just had to! Easiest car purchase I've ever had! Jack was excellent as was Al the GM and Mike from the finance department. I never felt pressured and Jack was very knowledgeable about the ins and outs of the car! He even paired up my phone for me, which was great because I'm a technically challenged person! I'm loving the Sportage. My last vehicle was a Jeep and I thought I would miss it. Not so, the Sportage drives incredibly smooth, everything is right in front of you so that you can drive without taking your eyes off the road which makes me feel a lot safer. I will definitely be sending any family or friends that are looking for a vehicle to Kia of Cape Cod!
Worth the visit - Richard A
Bought a used Chrysler 300C approx. 3 weeks ago from John Francis. Smooth & easy transaction. Even though it wasn't a Kia, John was knowledgeable about the car & took time to answer all questions. It was me who rushed him on the deal. Even better, he delivered the car a couple of days later in New Hampshire at the town clerks office. Great service!
Sales & Leasing Consultant
Awesome place to buy a car. - Kia for life guy
I just purchased a Kia Optima. I have been wanting one for quite some time. I saw Lev have one in black with black interior. It was the exact one I wanted and had only 4000 miles. I drove 200 miles to see it. Gabe introduced me to Tony D. This man is a low key guy who LISTENS instead of trying to pressure you into buying. He was awesome. No pressure no bs just tells you the TRUTH. Then I met Hebert the finance guy. He was a magician. Told him where I wanted to be on payment and he worked so hard to meet it exactly! I live in New York so it was a chore to get the registration done but Hebert did his magic and got it done. These gentlemen are the very best. It was by far the easiest dealer purchase Ive ever made and the most pleasureable too. Next time I need a car I will call these guys first.
Excellent lease experience - Andrea
We arbitrarily picked Courtesy Kia to get a second quote to lease a new 2018 Stinger, which we had test driven at another dealership. Jessica Rebello emailed back within 30 minutes and our discussions with her, both on the phone and online, were consistently friendly, warm, knowledgeable, and straightforward. We told her up front that we wanted to receive a quote for the total amount at signing, including first month's rent and dealer fees, so that there would be no surprises (our first quote was extremely competitive; Courtesy actually did slightly better). She answered every question we had without any of the runaround or upsell we have occasionally experienced elsewhere, and we felt confident that we were getting an honest deal. If you're looking to lease a Kia, we enthusiastically recommend Courtesy and Jessica.
Very Pleasant - andy -red kia
every one was very courteous, and helpful..
sometimes looking for a new car is very
stressful....this was not...
we will be back , when it is time to
best car buying experience I ever had - ab25413
I am not a young man and have purchased several cars from dealerships in my lifetime from Toyotas, Nissans, BMW, Porsche. just to name a few. this was the best car buying experience I ever had. No Hastle, just straight up buying and they stand behind their sales. The service department and the prices where so reasonable there is no reason not to take it to the dealer. A $24.00 oil change at the dealership? What more can I say. I highly recommend this dealership.
super comfortable,professional experience for me thanxxxxxxx - therayzor59
I was welcomed as soon as I arrived,it was really refreshing to see a team of people just take control ,and in a very friendly manner.I'm completely impressed O, I love my Sportage, way more than I expected awesome vehicle ! Thank You K I A
Great Service + Satisfied with Purchase - Kevin A.
I recently bought a 2014 Honda Civic from Kia of Dartmouth, and am very satisfied with my experience. The salesman was able to answer any questions I had about the vehicle, and overall it was a smooth transaction.
Thee best - Oww2018cars
It was a very smooth easy process I had great support An service from staff especially my sales person Jean so I recommend going to KIA of Norwood
Unprofessional Management - bummer12
I had called ahead to find out if I needed to make an appointment on Friday 12/29/17 to return my lease. They had said "not at all" and said that Marco would be there all day until 5pm. I arrived at 4pm with a freshly cleaned Sorrento so I could take pictures since the inspector couldn't be there that day for the lease return. I was met by the Manager Marc Ferrara stating that I could not return the vehicle since Marco was not there. He apparently slipped on ice and broke something, either a knee or back, the story changed. I had my 4 yr old with me and I had a new car waiting for me but had some plate issue pending. I also could not bring it Monday since they stated they did not have a human to do returns at that time. I told the manager how unacceptable it is to have only one person who knows how to do a return on a lease. Meanwhile the car insurance was transferred to the new vehicle. I let him know how angry I was and called the other dealership salesman to see if he could hold off, then suddenly, another person approached my car and said he could probably figure it out. I am so grateful for Mark Buttiglieri for helping me. He is one of the salesman at Kia. I am in shock that the Manager did not even know how to do it but came over and congratulated him for figuring it out. Mark even let me use his cell phone charger to charge my phone as I had left mine at home. I did not end up going back with another Kia due to being called "hunny" and "sweetheart" in a condescending tone by the other salespeople. Car buying being a woman is a challenge, now add a toddler and it's downright ridiculous. 2018 May it bring upon a new awareness that women are intelligent and deserve to be treated with respect at car dealerships across America.
First Quirk & Kia experience - titanium gray v-6"-Hingham
We bought a Kia Sorento this week! We are beyond pleased with our salesman, Mr. Francisco Flores.
As far as car buying goes this was relatively easy and my husband and Francisco worked a good deal for our needs and budget. I would highly recommend This dealership and of course Francisco who has many years of experience . Laughter and trust are always a good combination. Many thanks! We
are very pleased with our Sorento and the KIA brand!
Overcharged For A Car Which Died 8 Days After Purchase - Jay Krunch
This dealership sold me a pre-owned car at a price far above it's Blue Book value. Additionally, the engine failed eight days after purchase and it was in their shop for 90 days, and during that period, they refused to refund my down payment upon request, violating the Massachusetts Used Car Law. I have since gotten rid of the car and purchased something from a more respectable dealership. There are many quality dealerships where you can buy cars in Shrewsbury, MA - avoid this one. At least the sales team was pleasant to work with.
Return customer - Frog123
As a return new car purchaser within the past 18 months, the sales and delivery process was smooth. A car to my specifications was quickly located. All concerns and questions were professionally resolved. Thanks!!!
Parts department Mayhem - John Richards
Audited a rider assembly a month ago called after 2 weeks said was not there they apologized and said they would overnight it that was 2 weeks ago just called them and they told me it's still not there wonderful service department in D
Decent Volkswagen service for your Kia - rk6772
The Kia service center isn't in the Kia dealership; it's in the Volkswagen dealership next door, and it's not well marked. The "pull up and honk" service seems to be more "pull up, honk, then get out and find someone."
But they did do a good job servicing my car. They even washed out my WeatherTech floor liners, although they were pretty wet when I got back in the car.
The weird part is waiting in the middle of the Volkswagen showroom while your Kia is serviced. I'm surprised Kia allows that; you'd think they'd rather have Kia customers looking at shiny new Kias, not Volkswagens.
The waiting area has two overstuffed couches and a TV. For sitting and waiting, they're comfortable enough. For trying to work while you're there? Not so good. Hard to find an outlet, the labelled Ethernet jacks don't work, and there's nothing resembling a place to put down your laptop. That seems par for the course for Kia dealers, but other makes having as many upscale features as a Kia usually have some place for people to set up with a laptop.
POOR BUSINESS - Unhappy
Purchased car in Oct 2015. Nothing but problems. They have had it over 12 days and that was for 2 visits. and ALL the problems still not fixed. Won't make a trade for my car that they are selling as PRISTINE CONDITION and 3 years older. Pretty poor!! They said they put too much into their lemon to do that! They fixed an axel a bent wheel, keep balancing it and I still get vertigo from the shake. They said I hit a pot hole !! They were decent and accommodating until they got tired of me and their repairs. Now they are very rude to me. Ya its my fault I bought a lemon. They gave me a clean fax too. Thats what really stinks. The car definitely has issues that were never disclosed. !!!!! Don't go there!!