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Personable sales person. Felt like I got a good deal on... - BobG
Personable sales person. Felt like I got a good deal on my trade in and on the used car I purchased. Whole process went smoothly.
Top Reviewed Specialists At This Dealership
Kia Sales Person
Kia Sales Consultant
Fast, efficient, and Professional - Jack
Brought my KIA Sportage in for an oil change and tire rotation. They completed the work plus did an complete inspection and washed my vehicle, all in under an hour.
Can't ask for any more than that.
Sales & Leasing Consultant
Sales and Leasing Consultant
Amazing service and quick turn around - AFP33
After a long search at many other other dealerships, Tony, Burt, and Peter helped me to get in the car I was looking for (Kia Sportage) quickly and without a hassle. They answered all of my questions honestly and worked together to offer me many lease options within my budget. They were flexible to my busy schedule and I would recommend this dealership to anyone looking to get in a new car.
General Sales Manager
THIS IS HOW ALL DEALERSHIPS SHOULD WORK !!! - Dannycrypto
To those who value their time and honesty this is a new age dealer that is trying to change the way that dealerships in general are looked at . I went in with my wife and we were skeptical at first because their awsomness package sounded too good to be true but after watching so many of the commercials we figured we would give them a chance . My wife walked in while i parked the car and by the time I walked in the gentleman Rob had already sat my wife down and gotten her a coffee and me a water . We were then asked about our needs and our wants . They spent a good 15 minutes listening to what we wanted and what we wanted to accomplish . I was very impressed as their was very little pressure . They were packed but still had enough staff on to take care of all of our needs . I thought we were going to look but after speaking with the product specialist Rob . That was impressive also we didn't have a sales man we had a product specialist . Then we had the pleasure of meeting Tony the GM , which normally only comes over to bully or put pressure on to make a deal . Instead he came over asked how we were doing and what he could help with , at that point I was getting a very relaxed feeling and then less then two hours later we got a better deal then the previous 4 dealers we went to and we did not even plan on buying a car . I have to give KUDOS to the team and their process , most places just are chaos and have bad tactics . This place was like walking into a new age service center where i felt my needs were put before the numbers and just sticking me in a vehicle . THANK YOU JOHN , TONY , ROB and the rest of the team .
best car buying experience I ever had - ab25413
I am not a young man and have purchased several cars from dealerships in my lifetime from Toyotas, Nissans, BMW, Porsche. just to name a few. this was the best car buying experience I ever had. No Hastle, just straight up buying and they stand behind their sales. The service department and the prices where so reasonable there is no reason not to take it to the dealer. A $24.00 oil change at the dealership? What more can I say. I highly recommend this dealership.
Totally impressed with the true professionalism - Karen E. Anthony
I just purchased a 2020 Kia Soul and can't say enough good about the buying experience that I had with Nick at Mastria Kia. They were quite friendly and most accommodating as they did not pressure me to purchasing something that I would not be happy with. They truly listened to me and got me exactly what I wanted. I found that all of Mastria's personnel are very willing to help out as I was dropping the plates off to Nick and he wasn't in however, Jonathan Chaves recognized me and jumped right in to assist...real "team players"...Karen E. Anthony
Best service ever - Kellie13
I walked in thinking about getting a new vehicle for medical reasons. For me it was scary to make a purchase so big but I felt very comfortable quickly. I was not pushed into anything or asked to try this car or go drive this car or what about this car. It was not like that at all. It was a completely different experience and because of that I ended up getting a new car! Thank you Rick!!
Helpful, efficient, professional. - Raymond
After Jose helped our daughter purchase a Sorrento we went back to dealership andJose helped us to purchase a Sorrento as well. He is an excellent sales person, very relaxed and we did not feel pressured or uncomfortable at all during our purchase. We highly recommend Jose as your sales representative.
Horrible service - Erin
So after buying a 2018 Kia Forte in May my air conditioning started leaking into my car, I called for service covered under my warranty. After being berated and spoken down to the service tech fixing it tells me it was caused by a spider and charged me almost $90 to repair it. Well two months later my spider seems to be back! Not sure what kind of a spiders we have on Cape Cod but I’m just going to caution other buyers.
Amazing staff!!! thanks Dennis. What a great car & deal.... - Jonana
Amazing staff!!! thanks Dennis. What a great car & deal. thanks to everyone at Pride Kia. Love my 2020 Inferno red Kia Soul!!!! Yeah. Happy Halloween
Great Sales and Service - Mike and Colleen
We had purchased a few Kia models for our family from Rich Gervais. Team Gervais has never disappointed. We have always been treated with fabulous customer service and a great deal. We are sure one visit will make you a loyal customer for years to come. We are!
MORALLY AND ETHICALLY VOID DEALERSHIP - CaptChris
My mother who suffers from dementia wandered onto the lot and the sales staff proceeded to lease her a stripped down model 2019 at an outrageous price. It doens't even have cruise control or a remote/keyless entry! The lowly10k miles per year lease 'deal' includes 'scratch and ding' insurance added on for about $700!
The next day mom called to say she 'bought' a car. She didn't even know it was a lease! I immediately called the dealership and did speak to Sale Mgr.Mark Franco. Although I provided very specific information to prove I was her son, he was unwilling to provide any details concerning the transaction. He said, "she knew what she was doing."
Now she's had the car for 3 months. It has only 1150 miles on it as she not able to drive in traffic. I went to the dealership to assess options to get her out of the lease. They said she's about $3500 upside down even though she put about $2500 down.
Are these the kind of people you want to give your business?
An Enjoyable First-Time Car Buying Experience! - Katie Kelly
I found the car I wanted online and reached out to the sales team to get more information. I was able to confirm it's availability and price within minutes. I scheduled a visit to the dealership and received a warm welcome by all employees. John in sales, came along while we test drove the vehicle and was very knowledgeable about car. The entire process was relaxed and enjoyable and John was extremely helpful and wonderful to work with. The next time I am looking for a vehicle I will be visiting York Kia of Medford because I know I will have an enjoyable experience. Thank you to the team at York Kia of Medford!
Great Buying Experience - NGC1718
eat experience! Jeff was so patient helping us decide what car would be best for us. He was willing to work on numbers and help with trade in value before we even came in. When we went down to test drive, he had the car out front waiting for us ready to go! The actual lease and pick up was seamless. Great job! Highly recommend Jeff!!
Deceptive, Liars - PGD
Deceptive liars, be careful and read everything before you sign, they get you to trust them, rush rush paper work, then your stuck, notice how they are always looking around, it's a bit strange. No personal bias here, go somewhere else, I wish I could give no stars, so deceptive
Service Dept is atrocious. Oil changes take 1.5 - 2... - Susan Solimini
Service Dept is atrocious. Oil changes take 1.5 - 2 hours!!! Brought car in at 35,000 for oil change. I'm told rear axle is sleeping, keep an eye on it, & 1 tire tread is a 4 (will need to replace soon). Brought car in today at 40,000 miles (synthetic oil) & suddenly there's no rear axle seepage BUT I will need to replace suspension in the near future, need new wipers soon (they're 2 weeks old), and my tire miraculously gained tread & is now an 8! Either staff are clueless or they're scamming to fix things that don't need to be fixed.
Decent Volkswagen service for your Kia - rk6772
The Kia service center isn't in the Kia dealership; it's in the Volkswagen dealership next door, and it's not well marked. The "pull up and honk" service seems to be more "pull up, honk, then get out and find someone."
But they did do a good job servicing my car. They even washed out my WeatherTech floor liners, although they were pretty wet when I got back in the car.
The weird part is waiting in the middle of the Volkswagen showroom while your Kia is serviced. I'm surprised Kia allows that; you'd think they'd rather have Kia customers looking at shiny new Kias, not Volkswagens.
The waiting area has two overstuffed couches and a TV. For sitting and waiting, they're comfortable enough. For trying to work while you're there? Not so good. Hard to find an outlet, the labelled Ethernet jacks don't work, and there's nothing resembling a place to put down your laptop. That seems par for the course for Kia dealers, but other makes having as many upscale features as a Kia usually have some place for people to set up with a laptop.
POOR BUSINESS - Unhappy
Purchased car in Oct 2015. Nothing but problems. They have had it over 12 days and that was for 2 visits. and ALL the problems still not fixed. Won't make a trade for my car that they are selling as PRISTINE CONDITION and 3 years older. Pretty poor!! They said they put too much into their lemon to do that! They fixed an axel a bent wheel, keep balancing it and I still get vertigo from the shake. They said I hit a pot hole !! They were decent and accommodating until they got tired of me and their repairs. Now they are very rude to me. Ya its my fault I bought a lemon. They gave me a clean fax too. Thats what really stinks. The car definitely has issues that were never disclosed. !!!!! Don't go there!!