New kia - RDReid
From the time I pulled in the parking lot at the dealership had a great experience. Salesman showed me different Sorrento's and let me test drive each one. Finance department explained all my options. Great experience
Top Reviewed Specialists At This Dealership
Kia Sales Person
Kia Sales Consultant
Great - JCITY72003
Amazing service and quick turn around - AFP33
After a long search at many other other dealerships, Tony, Burt, and Peter helped me to get in the car I was looking for (Kia Sportage) quickly and without a hassle. They answered all of my questions honestly and worked together to offer me many lease options within my budget. They were flexible to my busy schedule and I would recommend this dealership to anyone looking to get in a new car.
Great Service! - a.ferrentino
This is the first time I visited KIA of Burlington. I was a customer of KIA of Medford. As in my past experiences with the KIA dealerships, KIA of Burlington and their service area were clean and people friendly, can you ask for more? I forgot, they are open early on Saturday too.
Sales & Leasing Consultant
Sales and Leasing Consultant
best car buying experience I ever had - ab25413
I am not a young man and have purchased several cars from dealerships in my lifetime from Toyotas, Nissans, BMW, Porsche. just to name a few. this was the best car buying experience I ever had. No Hastle, just straight up buying and they stand behind their sales. The service department and the prices where so reasonable there is no reason not to take it to the dealer. A $24.00 oil change at the dealership? What more can I say. I highly recommend this dealership.
Quick - Deada D Benner
I needed to get into a vehicle that day when I walked in there. Jack and Mike and the financing guy Mike I'll put their heads together and made it happen I would like to say that their detailing department is a little lenient on their work
Good Experience with Nice, Personable Staff - BrocktonExplorer
We found the used car we wanted online and went in on a Thursday evening. Greeted by Dave who arranged the test drive and allowed us to take the car the next morning to our mechanic. The car passed with flying colors. At that point Dave walked us through the process and made the experience simple with no stress. Due to Dave 's attention to detail we purchased the car that day. We are happy with our decision to buy, Dave is EXCELLENT~
I felt like I was part of the KIA family! - 74vette
Great Customer service. Dean went above and beyond the call of duty helping me with the purchase of my KIA Soul. He got me a great payment plan that was comfortable for me! I would recommend this dealership to my friends and family. I will be bringing someone up shortly to look at a car!!! JoeyM
Top notch - jojo1n2
Can’t say anything bad about my experience. Dave Deiolivera was great, got the car I wanted. Props to Kia of Dartmouth for coming through on a great deal
Poor Customer Service - Phoenixlucky
We bought our first Kia last fall and had a problem with the drivers side mirror. We arrived at the dealership for our repair appointment on Saturday and the part was not ready. They had painted the part the wrong color and refused to discuss replacing the part under warranty. Our phone calls Monday to the manager went unreturned and we did not hear from the service department with any information on their plans to get this problem resolved.
Misled to the max - asaptaxi
Was told the 100k mile powertrain warranty was good for commercial vehicles when I bought two Sedonas. Well they are not total liars wouldn’t trust them
Disrespectful , lying sleeze bags who only care about money - Blacks123189
WARNING! Do not buy a car from here. I bought a 2015 Ford Explorer with 63000 miles on it. They were asking $21000 for it and I asked them to do $20000 and they wouldn’t do it and also showed me a print out on how they were actually loading money on the deal. Really odd right? Well I did put 15,000 miles on it in 3 months of getting the car and the transfer box exploded which caused the transmission case to crack. I brought it into my mechanic and found out that the transfer box was aftermarket and had no fluid in it.
I honestly think that they did the 120 point inspection they say they do when they receive a used car , they found out that the transfer box was changed and said we need to get this off our hands.
So once I got the estimate for $4000 to fix, I went to them and first and spoke to a manager in the sales floor and told him the situation. He couldn’t have been more of a smerk xxx xxxxx, not to mention every manager in that place is. He told me since it’s not with in the lemon law of 3000 miles or 3 months there was nothing they were liable for. I told him I understood that but I’m good faith of you selling me a car that I drove 15,000 and the transfer box exploded at 78,000 miles! Nope ,he said they weren’t responsible and they weren’t going to do anything to me. So then he was like ok I’ll pass it up to the GM and he will call you. So the GM calls me 20 min after leaving the place and tells me the same thing. I said to him seriously you sold me a faulty car which I am almost positive you knew that it had a transfer box and in good faith you aren’t going to even give me $200,$100 or even $50 just for a good faith gesture or even a few free oil changes?!? He was like nope that’s not how our company works and we aren’t responsible anymore and you should have brought it in to us if there was an issue!!!!! My head almost exploded... I told the nitwit that just like you said , how was I supposed to know that there was no fluid inside until it exploded! There was no warning signs before it exploded.
Please save yourself and DO NOT BUY FROM COURTESY AUTO GROUP!!!!
Best car buying experience I have ever had - Becky
I bought my new Kia Sportage—test drive, paperwork and all in about 3 hours. The sales manager was very knowledgeable and great to work with.
This place is horrible. - Tukrong
The sales manager and sales person was horrible. Argued with the manager and he argued back at me. Bought a kia at a different dealership. They suck.
Predatory and Deceptive Sales Practices - Straightforward2020
After negotiating the price of the car over the phone, I visited the dealership on 10/28/18. The car's (Infinity) mileage was advertised (I have pictures to prove it) at ~ 4,400 miles and that's what I based my negotiation price on pending test drive which turned out fine. I drove from Providence (1 hr) to get there, test drove and decided to buy the car. My credit is 810+, down payment offered was 60%, and I was financing ~$13k. When the time came to sign on the deal, the vehicle's mileage shown was ~5,200. I objected to it and asked for the price to reflect the extra 800 miles usage on a luxury car. Sales didn't budge and not one staff apologized, not one! I took deposit back and was leaving when one person offered $200 off. I asked for a very reasonable $500 off or no deal. They didn't agree, so I left.
Thank you for your time.
An Enjoyable First-Time Car Buying Experience! - Katie Kelly
I found the car I wanted online and reached out to the sales team to get more information. I was able to confirm it's availability and price within minutes. I scheduled a visit to the dealership and received a warm welcome by all employees. John in sales, came along while we test drove the vehicle and was very knowledgeable about car. The entire process was relaxed and enjoyable and John was extremely helpful and wonderful to work with. The next time I am looking for a vehicle I will be visiting York Kia of Medford because I know I will have an enjoyable experience. Thank you to the team at York Kia of Medford!
Decent Volkswagen service for your Kia - rk6772
The Kia service center isn't in the Kia dealership; it's in the Volkswagen dealership next door, and it's not well marked. The "pull up and honk" service seems to be more "pull up, honk, then get out and find someone."
But they did do a good job servicing my car. They even washed out my WeatherTech floor liners, although they were pretty wet when I got back in the car.
The weird part is waiting in the middle of the Volkswagen showroom while your Kia is serviced. I'm surprised Kia allows that; you'd think they'd rather have Kia customers looking at shiny new Kias, not Volkswagens.
The waiting area has two overstuffed couches and a TV. For sitting and waiting, they're comfortable enough. For trying to work while you're there? Not so good. Hard to find an outlet, the labelled Ethernet jacks don't work, and there's nothing resembling a place to put down your laptop. That seems par for the course for Kia dealers, but other makes having as many upscale features as a Kia usually have some place for people to set up with a laptop.
POOR BUSINESS - Unhappy
Purchased car in Oct 2015. Nothing but problems. They have had it over 12 days and that was for 2 visits. and ALL the problems still not fixed. Won't make a trade for my car that they are selling as PRISTINE CONDITION and 3 years older. Pretty poor!! They said they put too much into their lemon to do that! They fixed an axel a bent wheel, keep balancing it and I still get vertigo from the shake. They said I hit a pot hole !! They were decent and accommodating until they got tired of me and their repairs. Now they are very rude to me. Ya its my fault I bought a lemon. They gave me a clean fax too. Thats what really stinks. The car definitely has issues that were never disclosed. !!!!! Don't go there!!