Very friendly staff - Happy customer 766
This is my second car leased from Common Wealth Motors. The customer service is great! They made everything easy.
My salesman Ezequiel is the best! Professional, personable and funny.Ive purchased many cars in my lifetime, and he by far was the best.I will recommend Common Wealth and Zeek to anyone I know looking to buy or lease a car.
Top Reviewed Specialists At This Dealership
Quick - Deada D Benner
I needed to get into a vehicle that day when I walked in there. Jack and Mike and the financing guy Mike I'll put their heads together and made it happen I would like to say that their detailing department is a little lenient on their work
Normal dealership that does what it says it will do - Tired of others so go to Lev
I dealt with Ken Russian over the phone and was able to get the terms and all fees to purchase the vehicle I wanted . I had already done my research and needed no further input on the Nero PHEV . I had gone through the typical dealer abuse at the biggest dealer in the area and was fully fed up with Kia and was ready to buy another brand . I am glad I gave Lev a shot because they were everything the other dealer was not . Lev matched the price from the other dealer and sold me a vehicle with 3 more options at the same price . I arrived the next day and the car was waiting for me to test drive . Ken gave me all paperwork I would be signing and the time to read it sitting in my car . I went inside and signed the deal and everything went EXACTLY as Ken promised . No surprises and no hidden fees . What breath of fresh air . The dealer in Quincy should take a lesson from Lev on how to sell a car to a serious buyer who doesn't like the crazy sales tactics !
A first time Lev customer but definitely a repeat customer .
Tom O'Donnell was super easy to work with - Victorious
My fiancée knew she wanted to buy a new Kia Forte EX sedan, along with some specifics about it. I researched dealerships and am so glad I settled on this one. And I'm so glad we ended up working with Tom O'Donnell.
We went in on Mother's Day with no appointment and Tom was promptly assigned to help us. Tom was quite mellow so initially we weren't sure what to expect. But as we interacted with him more during that visit and signed the paperwork to place a deposit on the car she wanted, we became much more comfortable. We came to realize during that visit and our subsequent phone calls and appointments that Tom is consistently patient, very knowledgeable about the vehicles and the process, focused on getting us what we wanted when we wanted it, with no pressure or sleazy tactics. Tom moved diligently on his end to get everything done for us behind the scenes quickly but never rushed us and his communication could not have been better.
They offered us such a big discount off retail price up front that we spent very little energy on negotiation.
Tom came across as so honest and straightforward—as well as a pleasure to work with—that we were not inclined to waste time or energy working with other dealerships. We completed the purchase process and she drove happily away in her new car by the next weekend. It was one of the few car buying experiences in my lifetime where the salesperson was a delight and made the whole process pleasant, easy, understandable, and satisfying.
Sales & Leasing Consultant
best car buying experience I ever had - ab25413
I am not a young man and have purchased several cars from dealerships in my lifetime from Toyotas, Nissans, BMW, Porsche. just to name a few. this was the best car buying experience I ever had. No Hastle, just straight up buying and they stand behind their sales. The service department and the prices where so reasonable there is no reason not to take it to the dealer. A $24.00 oil change at the dealership? What more can I say. I highly recommend this dealership.
Nice people and no pressure - pherrington
The people that work there are incredibly helpful. They did not keep calling and hounding me to come back. I am very happy with my purchase and the transaction went smoothly.
Worst Experience in a Long Time - BigBassDude
We were looking for a new Sorrento and stopped into Ron Bouchard since they are near our home. Things started out okay, but they are in the category of dealership who insists on collecting all of your information and putting in their system before you can take a test drive. this took a long time, but we were finally on our way. During the test drive they were going to look at our trade. Once back from the drive, things went dramatically downhill. Their web page advertised up to $9K in discounts, but somehow we could only access about $4K if that. Then, they offered an insulting number for our low-miles, late-model trade. We wen to leave and at first the sales manager would not give our car key back, so my wife literally had to wrest it from his hand. Any possible sale was over at that point, but these two followed us out to the parking lot to further badger us into making an unpalatable deal. This dealership needs to move into the 21st century. The days of false advertising, bait-and-switch, and waiting at the salesperson's desk while he repeatedly runs-off to talk to his manager, should have ended in the 80's. Evidently, there are still a few holdouts. These folks will never get any business from me.
Excellent dealership, Courteous employees - L Oliver
The sales professional I worked directly with was Noor Rahmany. He has vast knowledge, he is patient, kind & courteous . He really took the time to explain every detail of the transaction and was able to answer all my questions. This dealership is the best I have found in the New England area.
Unprofessional Management - bummer12
I had called ahead to find out if I needed to make an appointment on Friday 12/29/17 to return my lease. They had said "not at all" and said that Marco would be there all day until 5pm. I arrived at 4pm with a freshly cleaned Sorrento so I could take pictures since the inspector couldn't be there that day for the lease return. I was met by the Manager Marc Ferrara stating that I could not return the vehicle since Marco was not there. He apparently slipped on ice and broke something, either a knee or back, the story changed. I had my 4 yr old with me and I had a new car waiting for me but had some plate issue pending. I also could not bring it Monday since they stated they did not have a human to do returns at that time. I told the manager how unacceptable it is to have only one person who knows how to do a return on a lease. Meanwhile the car insurance was transferred to the new vehicle. I let him know how angry I was and called the other dealership salesman to see if he could hold off, then suddenly, another person approached my car and said he could probably figure it out. I am so grateful for Mark Buttiglieri for helping me. He is one of the salesman at Kia. I am in shock that the Manager did not even know how to do it but came over and congratulated him for figuring it out. Mark even let me use his cell phone charger to charge my phone as I had left mine at home. I did not end up going back with another Kia due to being called "hunny" and "sweetheart" in a condescending tone by the other salespeople. Car buying being a woman is a challenge, now add a toddler and it's downright ridiculous. 2018 May it bring upon a new awareness that women are intelligent and deserve to be treated with respect at car dealerships across America.
Thee best - Oww2018cars
It was a very smooth easy process I had great support An service from staff especially my sales person Jean so I recommend going to KIA of Norwood
Multiple problems, No solution - s
I am leasing a 2017 forte and have been nothing but disappointed thus far. I have had multiple problems that caused me to go in for service. It's been in for these problems at least 5 times in the 6 months that I've had it. When I asked for a solution to these continuous issues other than just fixing the problem for another month to go by and lead to another problem, nobody could give me an answer. The service manager Mike treated me like a child and talked down to me. When I requested to speak to the general manager Mark, he did not get back to me. We have yet to speak after 2 days of initial request to speak and playing phone tag. The receptionist are also rude and unfriendly.
FRAUDULENT AND SHAMELESS - Thatcarguy28
Like many other, I am not usually one who finds the time to write reviews online, but based on my terrible experience with Quirk Kia’s sales department – I was compelled to write this review to educate others regarding their fraudulent business practices. To begin, I was contacted by Quirk KIA sales regarding the possibility of switching out my KIA Forte with a new vehicle prior to my lease end. When I visited the dealership, I was assisted by two sales reps who offered a compelling deal on a brand new Kia Optima. They mentioned that I would only be responsible for paying my first month’s lease payment that day and that they would “take care” of everything else including any remaining liabilities on my KIA Forte. I also confirmed this with the finance manager who sat down with me prior to signing. A few weeks later, I received a bill stating that I was responsible for $2,414.28 for outstanding fees on my old lease. When I contacted Kia Motor Finance, I was informed that Quirk KIA was only responsible for the advanced lease payments and that I should contact the dealership to dispute the remaining balance. I contacted the dealership and spoke with an M. Edwards, one of the finance managers. I mentioned to him that the bill I received conflicts with information I was provided upon signing the new lease. He advised me to send him an email with a screenshot of the bill, so that he could do further research. I sent an email and did not hear anything. I called a few business days later and he advised that he was busy and that I would hear back soon. Turns out he never followed up. I called back a week later when he reluctantly advised that I had to pay the bill because I went over my mileage on my previous leased vehicle. It didn’t seem like he did any research at all because the excess mileage charge was only one of a few charges shown on the bill. I could clearly see what the charges were for, but it conflicted with what his colleagues told me in December. His only advice was to try to see if I could pay it in installments and told me “good luck”. I had also spoken to Matt Sweeney, the general manager, who argued that it was my fault for not telling them I went over my mileage during signing for the new lease. I find this to be quite deceptive and unfair! If I knew I would still have obligations toward the old vehicle, I would not have signed for the new vehicle to begin with. I then decided to file a consumer complaint with the Office of the Attorney General against Quirk Kia. The Office of the Attorney General assigned a consumer advocate who worked tediously to help resolve the dispute which lasted about 5 months. My consumer advocate had discovered that there was a discrepancy between the dealership and the finance company. A few weeks later my consumer advocate told me that Matt Sweeney decided to offer a check for $1200 as settlement. This was approximately 50% of my bill, which is synonymous with many other complaints I have seen online that end with some sort of settlement. At this point, my case was closed, but it was reopened because the check that Quirk KIA sent off had the incorrect VIN and was allocated to the wrong account!!! You would think after all I went through they could have at least gotten that right! Luckily my consumer advocate was able to resolve the issue and ensured that the payment was reallocated to my account. I then paid off the entirety of the remaining balance right away. Around that time I was in the process of refinancing my home and found out that the outstanding fees on my old lease actually caused a bad report on my credit throughout the length of the dispute! Just when I thought I had had enough.
I have read multiple reviews and complaints online from others who share the same sentiment. They are a shameless and deceptive group of salesmen whose only concern is to tell you anything to convince you to buy a car. Once you’ve walked out the door you are the least of their concern. Please ensure that if you are given an offer or promotion, GET EVERYTHING IN WRITING. Do your research and shop various dealerships. That will help you avoid what I went through.
Remarkable experience! Gold Standard - Frosty01876
There are so many "Thank Yous" I owe this dealership! From Mary Carlo handling the email communications with professionalism and an attentiveness that made me feel guilty when I needed to re-schedule 2-3 times when I choose a closer dealership. To Pat the Sales Manager who showed and demonstrated a willingness to offer a great price and greeted my wife and I at the dealership and assured that the sales person new everything. Nick Webster the sales person who took us for the test drive and showed a level of knowledge about the vehicle the gave us the "WOW Factor" with the KIA. His guidance through the paperwork was painless. Nick's attention to detail and prepping a car we did not expect to drive home the same day. Finally Susan Mattero who dotted the I's and crossed the T's with the paper work and financing.
I drove a hour to get to this dealership and would absolutely do it again. The price quoted never changed... There was no running back and forth to the Sales manager. The professionalism, kindness and fluency of the entire process truely astounded me. WAGNER KIA of SHREWSBURY is the GOLD SATNDARD for what I wish all dealerships would strive to achieve.
I love my Kia Soul i will always drive a soul - Ricky Ramos
I will always drive a soul it is the most comfortable car i have driven Swansea Dartmouth and all the kia dealerships are friendly and awesome
An Enjoyable First-Time Car Buying Experience! - Katie Kelly
I found the car I wanted online and reached out to the sales team to get more information. I was able to confirm it's availability and price within minutes. I scheduled a visit to the dealership and received a warm welcome by all employees. John in sales, came along while we test drove the vehicle and was very knowledgeable about car. The entire process was relaxed and enjoyable and John was extremely helpful and wonderful to work with. The next time I am looking for a vehicle I will be visiting York Kia of Medford because I know I will have an enjoyable experience. Thank you to the team at York Kia of Medford!
Great People Sales and Service - JWS43
Great dealership people at Gervais are the best I go to 2 of their dealer ship. Fora in Ayer and Kia in Lowell. I recommend to any one looking for a Ford or Kia
Decent Volkswagen service for your Kia - rk6772
The Kia service center isn't in the Kia dealership; it's in the Volkswagen dealership next door, and it's not well marked. The "pull up and honk" service seems to be more "pull up, honk, then get out and find someone."
But they did do a good job servicing my car. They even washed out my WeatherTech floor liners, although they were pretty wet when I got back in the car.
The weird part is waiting in the middle of the Volkswagen showroom while your Kia is serviced. I'm surprised Kia allows that; you'd think they'd rather have Kia customers looking at shiny new Kias, not Volkswagens.
The waiting area has two overstuffed couches and a TV. For sitting and waiting, they're comfortable enough. For trying to work while you're there? Not so good. Hard to find an outlet, the labelled Ethernet jacks don't work, and there's nothing resembling a place to put down your laptop. That seems par for the course for Kia dealers, but other makes having as many upscale features as a Kia usually have some place for people to set up with a laptop.
POOR BUSINESS - Unhappy
Purchased car in Oct 2015. Nothing but problems. They have had it over 12 days and that was for 2 visits. and ALL the problems still not fixed. Won't make a trade for my car that they are selling as PRISTINE CONDITION and 3 years older. Pretty poor!! They said they put too much into their lemon to do that! They fixed an axel a bent wheel, keep balancing it and I still get vertigo from the shake. They said I hit a pot hole !! They were decent and accommodating until they got tired of me and their repairs. Now they are very rude to me. Ya its my fault I bought a lemon. They gave me a clean fax too. Thats what really stinks. The car definitely has issues that were never disclosed. !!!!! Don't go there!!