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Purchased a new Telluride from Julian and will definitely... - AnneGe
Purchased a new Telluride from Julian and will definitely go back to Herb Chambers for my next KIA. From ordering to pick up, the whole experience was easy.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Sales and Leasing Consultant
Sales and Leasing Consultant
Very friendly and respectful i like walking in and always... - ARIENIYAH
Very friendly and respectful i like walking in and always so friendly i told all my friends and family to go and get a Kia
I worked with Ken Russian and he was great to work with.... - Ryan Murphy
I worked with Ken Russian and he was great to work with. No pressure and listened to my needs and was able to work out a deal for a new vehicle. I couldn't be happier with my new car! Thanks again!
General Sales Manager
best car buying experience I ever had - ab25413
I am not a young man and have purchased several cars from dealerships in my lifetime from Toyotas, Nissans, BMW, Porsche. just to name a few. this was the best car buying experience I ever had. No Hastle, just straight up buying and they stand behind their sales. The service department and the prices where so reasonable there is no reason not to take it to the dealer. A $24.00 oil change at the dealership? What more can I say. I highly recommend this dealership.
Absolutely professional people. Couldn't be happier with... - jimmeyfernandes79
Absolutely professional people. Couldn't be happier with the way they went about getting a vehicle, finance, and best part was NO Pressure!!!. Very Happy.
I have been looking to trade my car in for 3 months and... - Kbohn72
I have been looking to trade my car in for 3 months and was finally referred to KIA ofDartmouth. I was skeptical because of past let downs. To my surprise, when I showed up at the dealership on November 16th, 2020, I was assigned to salesman Keith Brady. Keith is a ray of sunshine, extremely professional, attentive to my needs and wants, not to mention very compassionate! I went to KIA of Dartmouth with no expectations at all. I walked in feeling defeated but left feeling extremely satisfied and relieved!!! Not only did I get out of a prior bad decision purchase, I drove away in a 2021 KIA Forte. I was stunned to say the least. Everyone at The dealership was very helpful, professional, and attentive to my needs. No pressure at all!!! I drove away feeling like I was dreaming. I can't say enough great things about this dealership!!! I absolutely LOVE my brand new car with a payment I can handle. I will most definitely be sending my friends and family members their way. They've earned my trust enough to do so. I would truly recommend KIA of Dartmouth to anyone who is looking to be treated with honesty and respect!! Thank you so much Kia of Dartmouth!!!!! You have a customer for life!!!
I recently had a sales experience with this dealer which... - spenceramcleod
I recently had a sales experience with this dealer which very easily could have been a negative experience, but to Wagner's credit they eventually did everything to make it right. Ultimately what we ended up with was an excellent deal for us, and I suspect Wagner may have even taken a slight loss on it.
There were some discrepancies in the paperwork on our purchase (I will not speculate as to whether or not they were accidental), and a feature we paid for was not properly installed into the car (heated seats). The installer knew that they could not be properly installed into the passenger seat, so they only did the driver's seat and simply left a note in our closing package that said it could not be installed fully. No discounts offered, no phone call to us prior to installation to see if we even wanted it done still.
It took some pressure from us to get them to act, but ultimately they allowed us to trade in the car we purchased from them and exchange it for a more expensive trim of the car, which comes with heated seats as a standard feature, for not extra charge to us. I do have a sour taste in my mouth from the initial experience, but Wagner really stepped up when it counted and we couldn't be happier with the final result.
I don't want to name any names for the salespeople we dealt with because I don't think it would be fair to them. The initial failures on the part of the dealership were, I believe, systemic in nature and it wouldn't be appropriate to ascribe them to just the two people we interacted with.
My advice to you as a buyer at this dealership:
1. Make sure all the i's are dotted and t's are crossed on the paperwork, and it matches what you negotiated.
2. Make sure any add-ons you purchase are properly distinguished between official Kia merchandise and some after-market product that will be installed by a third party.
3. If something that was supposed to be installed in your car is not installed, or only partially installed, don't take it laying down.
4. If you want your car in a specific color that they don't currently have on the lot, don't believe them if they say they don't know when they'll get it in. All of these dealers have access to a database which tells them exactly which cars they will get delivered over the next several months. They can even look up when rival Kia dealers will get theirs in.
5. Before you pull the trigger on purchasing one of their cars, place a phone call to one of the other Kia dealerships nearby. There are several that are not very far away. It can't hurt to ask what they can do for you.
Pride of Kia tried to sell me on the idea that my car was... - Ecmalley05
Pride of Kia tried to sell me on the idea that my car was in need of a $9-12k repair, that a second opinion solved with $10. If you need any proof that dealerships are swindlers, here’s one. Take pride in that Kia of Lynn.
Where to begin. My used 2016 Kia Soul purchased at 89,000 miles began to experience engine trouble at 95,000. The car has received routine maintenance within this period. The car was diagnosed as having engine failure by the Kia mechanic specialist. Why I took my car to a dealership for repair? Well, upon purchase I was informed of its reasonable warranty on the engine (already at 89,000m) that was not honored after its $130 diagnostics stating it is in engine failure, and has zero resell value. The bill for repair would have run me, according to them, between $9-12k. Yes, I’d need a new engine, and they didn’t fail to mention I’d need new windshield wipers too. They so charitably informed me I could leave the car on the lot and they’d help me find a new used car to purchase. Second opinion later, and a whopping $10 bill, an engine specialist took not more than 80 seconds to determine my car was burning oil. An issue that doesn’t require the scrapping of an entire vehicle. Sure enough, my car has been running as smooth as the day I had purchased it. I called the dealership in question and they maintained that my car is in fact in engine failure and that they were aware it was due to burning oil...something they did not bother to put on the diagnostic write up or even bother to tell me. After allegedly knowing my car was burning oil, and had practically no oil, they let me take my car off of the lot. Thanks guys. After weeks of trying to resolve this, it seems they refuse to get back to me.
Had an emergency issue with my vehicle and had it towed... - arbo4298
Had an emergency issue with my vehicle and had it towed to closer dealership to stay within roadside assistance mileage. Commonwealth paid for the rental and took care of all issues.
Great Buying Experience - NGC1718
eat experience! Jeff was so patient helping us decide what car would be best for us. He was willing to work on numbers and help with trade in value before we even came in. When we went down to test drive, he had the car out front waiting for us ready to go! The actual lease and pick up was seamless. Great job! Highly recommend Jeff!!
Great experience with a great dealer - Brayden Fanti
My experience with Lucas was nothing short of professional. He cooperated with everything we had asked for and did everything he could to work with us. And he sold me a wonderful car at that.
I just traded in my car and bought a new used car at Cape... - tomrubino
I just traded in my car and bought a new used car at Cape & Islands Kia. Tyrone was my salesman and was great to work with. I also dealt with Matt and he was very friendly and helpful, too. I had a couple requests and they took care of them with no problem. They both made it so easy for me. I didn't have to do anything! It was an excellent buying experience and I love my new car. It was just what I was looking for. I also have had service done on my previous car there and always had a great experience. I highly recommend Cape & Islands Kia to everyone!
Stay away from Gervais Kia like the plague! Returned a... - golddog21
Stay away from Gervais Kia like the plague! Returned a leased vehicle and leased a new vehicle in April. Everything was great until we looked at our credit rating in September and it went from 806 to 662 because Kia said we never returned our leased auto! Jim Brophy, the manager, didn't know the car was still at the dealership until we let him know. The owner, Rich Gervais, was oblivious to the fact that this might be a serious problem. His lack of concern was unbelievable. He was more concerned that we gave the dealership a bad review and screamed at me over the phone that it was not their fault! Can you imagine the owner actually hung up on me! He was right - it was our fault for dealing with this dealership in the first place. Six months later and we are still trying to have this taken off our credit report. Again, stay away from this dealership!
Great experience beginning to end. Was tired went home.... - Welfordhurtt
Great experience beginning to end. Was tired went home. Mohammed got me back. In to close the deal oustanding job. A plus job bt staff
Save yourself the trouble and go to another Kia... - PissedOff
Save yourself the trouble and go to another Kia dealership. I ignored reviews and thought that people can sometimes exaggerate in those, so went into Quirk any way. But let me tell you - the reviews did not lie. The customer service is so awful - they really do not care if you want to be a customer. And don’t even care if they lose your sale.
We felt rushed, uninformed and pretty rushed to sign things without thorough information. They strung us along for a week with 0 communication, even though they promised to call us back. They never did. We were pulling teeth to give THEM a sale. Absurdity. They are unprofessional and completely lack basic customer service 101. Take your thousands of dollars elsewhere. We did and had a wonderful experience with a Kia dealership willing to walk us through the process in a professional and thorough manner.
Decent Volkswagen service for your Kia - rk6772
The Kia service center isn't in the Kia dealership; it's in the Volkswagen dealership next door, and it's not well marked. The "pull up and honk" service seems to be more "pull up, honk, then get out and find someone."
But they did do a good job servicing my car. They even washed out my WeatherTech floor liners, although they were pretty wet when I got back in the car.
The weird part is waiting in the middle of the Volkswagen showroom while your Kia is serviced. I'm surprised Kia allows that; you'd think they'd rather have Kia customers looking at shiny new Kias, not Volkswagens.
The waiting area has two overstuffed couches and a TV. For sitting and waiting, they're comfortable enough. For trying to work while you're there? Not so good. Hard to find an outlet, the labelled Ethernet jacks don't work, and there's nothing resembling a place to put down your laptop. That seems par for the course for Kia dealers, but other makes having as many upscale features as a Kia usually have some place for people to set up with a laptop.
POOR BUSINESS - Unhappy
Purchased car in Oct 2015. Nothing but problems. They have had it over 12 days and that was for 2 visits. and ALL the problems still not fixed. Won't make a trade for my car that they are selling as PRISTINE CONDITION and 3 years older. Pretty poor!! They said they put too much into their lemon to do that! They fixed an axel a bent wheel, keep balancing it and I still get vertigo from the shake. They said I hit a pot hole !! They were decent and accommodating until they got tired of me and their repairs. Now they are very rude to me. Ya its my fault I bought a lemon. They gave me a clean fax too. Thats what really stinks. The car definitely has issues that were never disclosed. !!!!! Don't go there!!
An Enjoyable First-Time Car Buying Experience! - Katie Kelly
I found the car I wanted online and reached out to the sales team to get more information. I was able to confirm it's availability and price within minutes. I scheduled a visit to the dealership and received a warm welcome by all employees. John in sales, came along while we test drove the vehicle and was very knowledgeable about car. The entire process was relaxed and enjoyable and John was extremely helpful and wonderful to work with. The next time I am looking for a vehicle I will be visiting York Kia of Medford because I know I will have an enjoyable experience. Thank you to the team at York Kia of Medford!
Kia of Attleboro