excellent - steph13
They made a stressful hard and difficult process as easy and smooth as it could go. They worked with me and actually went out of there way to make sure I drove off with the car I loved.
Top Reviewed Specialists At This Dealership
Excellent buying experience! - kamTX
We knew exactly what we were looking for when we entered the dealership. We have purchased many cars in our lives and were dreading the purchasing paperwork process. Justin didn't waste our time. He effectively expedited our process. We are thrilled with our car and recommend this dealership for an excellent experience.
Courteous and hard working staff - abeeber
Found what I was looking for and was able to get a good deal quickly. Gary worked hard to get my new car ready on time, as promised. Great customer service.
Customer Relations Coordinator
Loyal North End Mazda customer - Mazdafam143
Have purchased 3 Mazdas and this dealership went the extra step to assist our daughter in her Mazda CX-5 purchase. Mark Atkinson is our sales rep and he makes it a no stress purchase every time we go there. The service department A1 and take care of all our service needs. We actually make a 40 mile ride to get an oil change at North End. We have worked with many dealers and North End by far is on top. Well done folks. Mike and Paula
Mazda Sales Consultant
Mazda Client Specialist
Highly recommend North Shore Mazda - VL2010
I just purchased a 2018 CX-5 from North Shore Mazda. George Ciko was my salesperson, he was informative, honest and professional. I never felt any pressure to buy and there was no up-sell of features, which I really appreciated. He was also very responsive via email with my questions.
Sean Scheiffern handled the transaction, and he was also a pleasure to work with. Again, no pressure, no up-selling and just a stress free experience. Lisa Ciani guided me through all the features of my new car when I took delivery, she was extremely knowledgeable and patient as I learned the ropes!
Overall, I am very happy with my experience at this dealership and I absolutely love my new car. If you are in the market for a Mazda vehicle, definitely stop by North Shore Mazda.
Elite-Master Certified Product Consultant
so far a good experience! - weitwo
Bought a new Mazda 6 here. Jared is very communicative and friendly throughout the process. Hope that the this will be kept at the same level when I come for service!
We closed the deal over a pizza! - KevinA
I recently purchased a certified Mazda CX-5 and my experience with Jim Samson and Fred Dalton of Liberty Mazda was filled with grace, professionalism, old-school charm, a few laughs and a double cheeseburger pizza! These guys are straight-shooters and a pleasure to conduct business with. After some number crunching, when I told Jim that I have a hard time making decisions on an empty stomach, he suggested we had a pizza delivered from nearby and, sure enough, I signed my paperwork for my CX-5 while downing a few slices with Jim! There was NO PRESSURE sales tactics employed here - it was a very pleasant experience and I would not hesitate to recommend Jim to friends or family! Fred Dalton was very courteous and professional and his ease of doing business helped make the car-buying process so smooth!
INTERNET SALES MANAGER
Great experience - MazdaCX5buyer
It was quick and painless. Would recommend. Negotiated via email, made a deal, Signed papers and the car was ready the next day. Great Job!
Certified Sales Consultant
Sales and Internet Manager
The BEST Customer Service Ever!! - lmorelli
This is probably the best customer service I have ever experienced! Scott Lovellette welcomed me and made me feel very comfortable when I first went in to purchase a car. He took the time with me and found me a great vehicle! He walked me through the whole process. This was in July. Yesterday, I could not start my car and I called him. Not only was he helpful, he drove to my house after hours on his own time and got my car started!! I found my new car dealership and I will not shop anyplace else for all my future cars. Thank you so much Scott Lovellette and Berkshire Mazda!!!
Sales and Leasing Consultant
Senior Sales and Leasing Consultant
Michael Maynard. Excellent service from start to finish! - Max Ninos
So my 2004 Mazda 3 was definitely showing its age, and I knew it was getting to be that time. I had stopped at a few dealerships to look at different cars; but at each place I went I was hit on immediately by a sales rep who started asking a million questions that I was not ready to answer. Annoying!! Jeez dude I just wanna look! Get away from me! Then on my way back to Boston last week my GPS took me down the Raynham auto mile. I pulled in at the Mazda dealership just to kick some tires, no plan to buy, and saw a whole line of 2018 Mazda 3’s directly opposite a whole line of 2015 lease returns. I got out to take a look; and for quite a while I went back and forth looking at each row of cars figuring out what the difference was between the two. I had a good long time to myself which is very rare at a car dealership. It’s what every buyer wants, but few dealerships ever understand! Why??? So that was the first thing that I really enjoyed about my experience there.
Then Mike Maynard comes out, shakes my hand, and we start talking. Very cool, very chill guy. We talked about the physical differences between the new and the used 3’s and the price differences. Then I asked to sit in one that I fell in love with at first glance. A beautiful charcoal grey 2015 3 i Grand Touring. And it was clean clean clean clean on the inside. Then we went for a drive. Mike never pushed me throughout the entire experience. Each step was at my request. That’s the second thing I appreciated about my experience there. And of course it was the test drive that sold me. I loved my 2004, but this 2015 was nice. REALLY nice. I was sold. It was time.
We went inside and Mike gave me the price, outlined the different down payment/loan payment options, and I signed a bunch of papers. Price, trade in value, all that was very fair. I knew the Edmunds values of my car and the 2015, and I am not the type to be a complete xxx just to say I saved $500 by bargaining. Just not my thing. If the price I’m given is fair for the age and condition, then I’m good. So then I sat with Ricardo, the finance guy, who sent out a mass loan request; and the first one that shot back an approval was my actual bank which was awesome. My own bank; and I never even had to take the time to go there and do the loan paperwork myself. It was all done sitting inside the dealership. Just smooth sailing from start to finish including an intro to the service department and a really cool car monitoring app that shows everything on my phone. But Michael is definitely the man. Ask for him. You can tell he really loves the cars he sells. The only issue I had was that the car had rubber mats that I didn’t like. No problem. Mike switched them out for a full set of carpet mats and even found me an extra key. That (among everything else) is good customer service.
Pleasant and Positive! - TheSadTruth
I've lit up many car dealerships on Yelp, but I have nothing bad to say about these guys. Our salesperson was Doug Clark, a knowledgeable, genuine man with an infectious laugh that can't be faked. My wife and I came in for a particular vehicle and ended up being directed to a newer vehicle that made more sense economically. The negotiation and purchase process was smooth and the finance manager was cooperative when I called to cancel the warranty extension the day after the sale. I highly recommend. On a slightly different note, what people don't realize is that Mazdas are a super reliable Japanese-made car despite not having the same reputation and predictive reliability statistics as boring Toyota or its aesthetically superior Lexus sibling.
Ask for Doug!!!
Straight to the point and easy to deal with. - EduardoMorales
In a business of mostly men, I came across Chantilli Cruz who did a great job separating herself from the typical (Sales Guy) stereotype. If you are looking for an easy transition visit Chantilli at Balise Mazda.
Lies and Deception by Phil McAbe (sales) - scrubsz
BEWARE OF PHIL MCABE: I was sold a 2016.5 Mazda CX-5. At the time of "signing" for vehicle purchase, I was shown a series of extra warranty packages by Phil that included an extended 100,000 mile manufacturer warranty and a tire and wheel base warranty. I bought both of them. (Fast Forward 2.5 years) I've been noticing my rear-view backup camera freezes from time to time. The vehicle now has 40,000 miles. My manufactures warranty has expired, but I still have the extended warranty. After moving from Pembroke to Dudley, MA, I inquire with my "new" Mazda dealer/repair shop that my backup camera occasionally freezes. I was told that the repair/data update would cost $67.50 to fix. I informed the service manager that I purchased the "extended Mazda warranty (a $1700 purchase) and that Mazda should cover it. The service manager informed me that my "extended warranty" was a 3rd party company and only covers certain things. To my surprise, the software update was not covered and I was responsible for the repair. Mr. Phil McAbe did NOT explain the full detail of my extended warranty repair. All he told me was, "purchasing the extended warranty will give you peace of mind Mr. Schwartz." Nothing but bait and lure tactics. Never again will I step foot in a Quirk dealership. Phil Mcabe is a LIER!
My new car - Nancy B.
My new Mazda 3 is amazing. The dealership took super good care of me, but I'm still waiting for my all-weather mats. Chris Britto made the purchase transaction painless, and Amy King handled the financing quickly and efficiently.
Let me say that I LOVE, LOVE, LOVE my new car, and I have been driving it everywhere...insisting we take it whenever possible although we also have a new JEEP in the family.
My Mazda 3 rocks!
Thanks Chris and Amy!
Special ordered car used by the GM for personal use - Vin
I own a BMW and a Lexus but decided to buy a Mazda CX-9 (signature) as we genuinely liked the car. It has everything one would need in a luxury SUV. We special ordered a 2018 CX-9, and waited for 6 weeks for delivery. When we went to the dealership to complete the formalities, we were shown our "new" car. It was very clear the car had been driven by someone. Interior was dirty, including several smudges, dirty floor mats with a candy wrapper still inside the car. There were scuff marks on the glove box, indicating someone kicking pretty hard.
Upon inquiry, we were told that the General Manager had used this car for his personal use, which includes driving his kids around. There were significant miles on this special ordered car. The GM used it like this was his personal trash bin and didn't even bother to have it cleaned before showing it to the customer.
Not only was the dealership not upfront about this usage, they didn't even have the professional courtesy to tell the customer upfront about it, or have the car cleaned thoroughly before showing it to the customer.
The salesman offered to give us the GM's phone number and asked us to call on a weekday. We politely declined that offer and asked the GM to give us a call instead. We wanted to see if the GM had the decency to call the unhappy and irate customer who walked away from a deal. Any self respecting person who cares about his job (especially in a service industry) would have done that.
It's been more than a week since this happened, and we still have not received any call from anyone from the dealership, let alone the prime culprit. I will update the review in case this changes.
It is not enough to have a luxury car aimed at taking on the luxury brands. One also needs the staff who understands what a luxury segment needs. That includes overall experience at the dealership. Mazda may have the former, but definitely lacks the latter if they are to use dealerships like Mazda Gallery of Norwood. Imagine a BMW or Lexus dealership showing a "dirty" car to a potential customer. Or a BMW/Lexus GM taking a brand new car for his joyride.
I would give this dealership Negative stars if that was an option.
Cannot even get to the dealership - JankyFlink
So, I have no idea if they are a good or bad dealership, because their outsourced internet sales leads refuses to give me the information I have requested multiple times. I know I can be crass, but I have tried with her to just say that I am looking to talk to a sales manager or finance as I already have information and want someone who actually runs the numbers. She decided to just give a number and then not respond.
So. Who knows what they are like as their first line of sales won't even listen.
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