Great service, no pressure and fast response. - sbryson44
Jake was very helpful in giving me all the information I requested. I came in knowing which car I was interested in and he was able to help the process along quickly and efficiently. The financing department was also very helpful in hitting the numbers that they knew I was looking for.
Top Reviewed Specialists At This Dealership
Will Definitely Get Service and Next Car There - Jawsh
Thank you for the wonderful service by Alex. He was up front about how much time it would take to service our car, and offered a loner for the duration. He kept in touch throughout the process and made me feel like a valued customer. I may have bought our Mazda at a different dealer, but Alex made sure our next one will be bought at Premier.
Thank you, Gary! - Erin C
Gary was a great help and a pleasure to work with! He went out of his way to accommodate our schedules to complete the buying process. We highly recommend Gary and the team at Lannan Mazda.
Customer Relations Coordinator
Excellent service, no pressure sales! - B Gates
Excellent service, take great care in explaining all details of a vehicle from performance to sales! I would strongly recommend North End Mazda and Subaru since I have owned both!
Mazda Sales Consultant
Mazda Client Specialist
Great Dealership - Donny
Eric is verry professional I felt I was I dealing with family .Eric explained everything about the car. Best experience at a dealership. Thumb up for Eric. Zoom Zoom Zoom. Thank you Donny and Diane P
First Car Purchase - Natchofay
Alexandra was amazing during the process of purchasing my vehicle. I like how I really only had to deal with her up until it was time to start signing papers. She was able to answer all of my questions and i am very pleased with her assistance in the process of applying for financing. She gave me her cell phone number and told me to call or text if I had any questions.
Furthermore, I am pleased with the way Wellesley Mazda treats their customers versus the other dealerships I visited. I looked at the exact same car at another dealership and was basically told it would be impossible for me to get financing for a car that old with my credit. I was set on this model and Wellesley Mazda was able to make that happen. Dealing with one salesperson made the process a lot less overwhelming and the dealership was willing to hold the car for me until I was able to get the entire down payment.
Overall I am extremely pleased with the dealership. Wonderful staff, smooth process, dedicated salesmen, and most importantly a focus on customer satisfaction.
I would like to thank Alexandra for making the process so smooth and look forward to returning for my vehicle maintenance and hopefully any future car purchases.
AS easy as it can be - Newmazdafan
We did our own diligence and decided on a specific vehicle with the exact specs we wanted with a price that we were prepared to pay. Albert found us such a vehicle even though it wasn't currently on the lot. He was also very helpful with the test drive and showing us additional features.
Internet Sales Consultant
Great Service - Kbucinski
Overall amazing job. Came in to buy a new car since my old was totaled. Henry was polite and helpfull. He made the whole process very easy.
Certified Sales Consultant
Sales and Internet Manager
Just what I was looking for - Challya
Thanks so much to Jim and his team for
Finding me just what I was looking for!! They are super accommodating and make buying a car easy!!
Sales and Leasing Consultant
Great sales person - Driley
I just wanted to say that Ashley Pingree was amazing...her care for customer was above and beyond....she made things happen for us.
Thank you Ashley for being so caring and nice and going out of your way to make sure all is well, for when purchasing our Mazda cx 5.
I will recommend Mazda Balise to anyone.
Great Sales Team - SK
I went to Mastria Mazda after talking to a few other dealers. I found their sales team to be genuine, straight forward and honest. They gave me their best possible price on the phone and stuck to it. Mike took care of us at the dealership. He was fast, accurate and stuck to the delivery schedule. I had a great experience at Mastria Mazda.
Pleasant and Positive! - TheSadTruth
I've lit up many car dealerships on Yelp, but I have nothing bad to say about these guys. Our salesperson was Doug Clark, a knowledgeable, genuine man with an infectious laugh that can't be faked. My wife and I came in for a particular vehicle and ended up being directed to a newer vehicle that made more sense economically. The negotiation and purchase process was smooth and the finance manager was cooperative when I called to cancel the warranty extension the day after the sale. I highly recommend. On a slightly different note, what people don't realize is that Mazdas are a super reliable Japanese-made car despite not having the same reputation and predictive reliability statistics as boring Toyota or its aesthetically superior Lexus sibling.
Ask for Doug!!!
New Car - Jpboom101
This was my second purchase through this dealership. Very professional staff and everyone made the buying process easy from start to finish. Would recommend to anyone looking for a New/Used Mazda.
Great car buying experience! - shank, don and joyce
We traveled quite a way as Quirk Mazda offered the best price for a new lease of a CX-5. It was worth the trip! We felt the experience of purchasing a new leased vehicle was handled very professionally and efficiently by our salesman Chris Cirino along with the sales manager Dennis Werkheiser. Chris was very knowledgeable regarding Mazda vehicles and all questions and concerns were answered very quickly. He was very honest and we didn't feel any pressure whatsoever to purchase/lease a vehicle. We would highly recommend a visit to Quirk Mazda next time you're in the market to purchase a vehicle.
Cannot even get to the dealership - JankyFlink
So, I have no idea if they are a good or bad dealership, because their outsourced internet sales leads refuses to give me the information I have requested multiple times. I know I can be crass, but I have tried with her to just say that I am looking to talk to a sales manager or finance as I already have information and want someone who actually runs the numbers. She decided to just give a number and then not respond.
So. Who knows what they are like as their first line of sales won't even listen.
Special ordered car used by the GM for personal use - Vin
I own a BMW and a Lexus but decided to buy a Mazda CX-9 (signature) as we genuinely liked the car. It has everything one would need in a luxury SUV. We special ordered a 2018 CX-9, and waited for 6 weeks for delivery. When we went to the dealership to complete the formalities, we were shown our "new" car. It was very clear the car had been driven by someone. Interior was dirty, including several smudges, dirty floor mats with a candy wrapper still inside the car. There were scuff marks on the glove box, indicating someone kicking pretty hard.
Upon inquiry, we were told that the General Manager had used this car for his personal use, which includes driving his kids around. There were significant miles on this special ordered car. The GM used it like this was his personal trash bin and didn't even bother to have it cleaned before showing it to the customer.
Not only was the dealership not upfront about this usage, they didn't even have the professional courtesy to tell the customer upfront about it, or have the car cleaned thoroughly before showing it to the customer.
The salesman offered to give us the GM's phone number and asked us to call on a weekday. We politely declined that offer and asked the GM to give us a call instead. We wanted to see if the GM had the decency to call the unhappy and irate customer who walked away from a deal. Any self respecting person who cares about his job (especially in a service industry) would have done that.
It's been more than a week since this happened, and we still have not received any call from anyone from the dealership, let alone the prime culprit. I will update the review in case this changes.
It is not enough to have a luxury car aimed at taking on the luxury brands. One also needs the staff who understands what a luxury segment needs. That includes overall experience at the dealership. Mazda may have the former, but definitely lacks the latter if they are to use dealerships like Mazda Gallery of Norwood. Imagine a BMW or Lexus dealership showing a "dirty" car to a potential customer. Or a BMW/Lexus GM taking a brand new car for his joyride.
I would give this dealership Negative stars if that was an option.
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