Surprised at the quick service - Ted54
I recently brought my vehicle in for service on a Saturday morning. There were a lot of vehicles there for service and I was told it may be a while, so I left it figuring it would be ready in the afternoon. I was pleasantly surprised that after 1 hour, I received a call that my car was ready. There had previous time I was one of the first vehicles there, waited and it was 1 1/2 hours. Sometimes a change in the service person steps up the team. Great work!
Top Reviewed Specialists At This Dealership
Amazing customer service and sales personnel - jlm418
I have been a patron of North End Mazda for the past 6 years and I've purchased 4 Mazda 3's from them. Mark Atkinson is amazing. Each time he has gone out of his way to get me the exact vehicle I wanted, even if it meant providing me with a loaner car until he could find the specific car I wanted.
The finance department has always gone above and beyond to secure me the best loan rates they could. Jason and Matt can do amazing magic!
The service department has always been very prompt and pleasant and I've never felt that they've tried to sell me on services I didn't need.
The Best Customer Service - 2018MazdaFW
I would like to thank Krystal and Rodrigo for going above and beyond for me. I was in a difficult situation with my current vehicle I had. But Rodrigo and Krystal did there job and made it happen. I got a 2018 Mazda CX-9. I’m very very happy. Thanks again guys for your hard work and dedication to me and your customers. Highly recommend Krystal and her team one of them Sales Manager Rodrigo. i drove an hour and a half away to see them. Go see them yourself and you’ll understand my awesome experience. 😊
Best experience with a dealership - Heidi1437
My experience at Mazda was exceptional! Eric went above and beyond to make me happy with my purchase. I would highly recommend North Shore Mazda!
Lannan Mazda: A Class Act! - Keith Bernard Mitchell
The entire team at Lannan Mazda is outstanding! After researching Lannan Mazda on the internet, I deiced to call about possibly purchasing a brand new car. The car I had at the time was also a Mazda, but it was 14 years old and I had gotten the most out of it. It was time to purchase another. I first spoke with Gary Ferreira, one of Lannan's wonderful salespeople, and I am glad I did. Gary was all that I could have asked for. He was not only very amiable; but importantly, he was also very knowledgeable about Lannan's inventory and procedures. Since I had not purchased a vehicle in 14 years, I was very happy to be working with a salesman who made me feel so at ease. He efficiently walked me through the process and was there to answer any questions I had every step of the way. Moreover, Chris Albano, Lannan's finance manager, and Nate Varzea, Lannan's customer relations manager, were also extremely friendly, knowledgeable, and supportive.
They all made the process of purchasing my new car really, really pleasant! From the friendly receptionists to sales, to finance to customer relations, I could not have asked for better. The folks at Lannan Mazda are a class act all the way around!
Without hesitation, I would highly recommend Lannan Mazda to anyone who is in need of a vehicle; you will not be disappointed!
Customer Relations Coordinator
Very Responsive! - SLCJ
We found a vehicle we liked online and sent a note over. We got an immediate response from Jim and set up an appointment. Jim had the vehicle waiting for us, and warmed up, when we got to the dealership. We test drove it, got our questions answered (Jim was very patient with us), and quickly negotiated a price, including trade-in. Things slowed down quite a bit when the business manager got involved to complete the paperwork. We were pressed for time and she didn't seem to be much interested in speeding things up. But overall, a very satisfying experience, much in part to Jim's friendliness and responsiveness.
INTERNET SALES MANAGER
Great Price, Easy to Do Business With - WesternMass CarLover
This is my 4th new car purchase and 4th dealership I have bought from and by far the best experience. Both Jim and Scott were easy to deal with and great to do business with. I got a better price than elsewhere with no haggling or pressure. Wonderful car buying experience and would highly recommend this dealership to friends and family.
Great Experience - nick281
From the owner all the way down and in between the people at this dealership are very good individuals. Low to no pressure and the Mazda CX5 sells itself. Great vehicle and you can't go wrong with the price. It's our third lease from Premier of Cape Cod.
Love them - Andrea1995
Our sales rep was so helpful and it was a awesome experience. We got the exact car we wanted and they took every measure to make it possible!
Love my CX5! - Kathy W
Phil McCabe was both professional and courteous. Great car buying experience. Love my new CX5! I would definitely recommend this dealership to others, especially Phil McCabe.
Wonderful experience - Danbake
My wife and I just bought a CX5 from Kevin Sanderson at Mastria Mazda and I would give 10 stars if I could. It’s not often you goto a car dealership and instantly be offered coffee or a water. Not only that Kevin made coffee for my wife and I and made sure we were comfortable before he started to help us. It’s the little things like that, that separate him from others! We asked where the restrooms were and he didn’t point in a direction he actually got up and walked us to them. I asked about the reliability about Mazda and he not only brought over a service advisor he went out into his shop and brought in one of the techs who work on these cars everyday to give there opinion. Where can you find service like this? Thanks to Kevin and everyone involved.
Review - Marc123
Lowell is a great sales rep good w people and knows everything about Mazda Miatas...I would recommend this dealership....overall a very positive experience for me.
Nice but semi-dishonest - beware standard price switching - master3don
Dealership and sales reps are nice, but they use the same price switching as any other car dealership.
I came in with two "price guarantees" from TrueCar in the last 4 years but neither were honored by them.
They were "honest" in saying - at this price, we'll lose money. Showing me the invoice and whatnots. They either wrongly advertised or misled customers to get people in the door.
I called to make sure I can pay cash for a car and that I can wire transfer cash to them. Then they said for that price, you HAVE to finance and you HAVE to buy warranty, and price is non-negotiable.
Nice people but I won't be back and they don't want or need my business. .
Special ordered car used by the GM for personal use - Vin
I own a BMW and a Lexus but decided to buy a Mazda CX-9 (signature) as we genuinely liked the car. It has everything one would need in a luxury SUV. We special ordered a 2018 CX-9, and waited for 6 weeks for delivery. When we went to the dealership to complete the formalities, we were shown our "new" car. It was very clear the car had been driven by someone. Interior was dirty, including several smudges, dirty floor mats with a candy wrapper still inside the car. There were scuff marks on the glove box, indicating someone kicking pretty hard.
Upon inquiry, we were told that the General Manager had used this car for his personal use, which includes driving his kids around. There were significant miles on this special ordered car. The GM used it like this was his personal trash bin and didn't even bother to have it cleaned before showing it to the customer.
Not only was the dealership not upfront about this usage, they didn't even have the professional courtesy to tell the customer upfront about it, or have the car cleaned thoroughly before showing it to the customer.
The salesman offered to give us the GM's phone number and asked us to call on a weekday. We politely declined that offer and asked the GM to give us a call instead. We wanted to see if the GM had the decency to call the unhappy and irate customer who walked away from a deal. Any self respecting person who cares about his job (especially in a service industry) would have done that.
It's been more than a week since this happened, and we still have not received any call from anyone from the dealership, let alone the prime culprit. I will update the review in case this changes.
It is not enough to have a luxury car aimed at taking on the luxury brands. One also needs the staff who understands what a luxury segment needs. That includes overall experience at the dealership. Mazda may have the former, but definitely lacks the latter if they are to use dealerships like Mazda Gallery of Norwood. Imagine a BMW or Lexus dealership showing a "dirty" car to a potential customer. Or a BMW/Lexus GM taking a brand new car for his joyride.
I would give this dealership Negative stars if that was an option.
Experience from xxxx. DONT GO EVER! - nancie7870
First, the sales Manager Tim tried to quote me a price that was listed several thousand dollars than what cars.com Guru, Kelly blue book and other sites had its worth. He finally came down about 3-4 weeks later when he couldn’t sell the car and went to true car with a lower price but still higher than what is expected for this car. The next day I gave them a check to pay off my car loan at my bank. It took them from Thursday night to Wednesday morning for this to be paid despite me handing them a cashier’s check. Meanwhile I was still accruing interest and paying 2 car loans at the same time.
Then when I received the car it did not have manual, which was listed on the check off list of items that came with the car. I was asked to come back at a later date to pick up the manual. I was also told at the time of delivery that the second set of keys I was promised would have to be reordered, as they did not work. I was asked to come back to have them paired with my car. I came back a few days later and spent more than an hour waiting for the keys to be delivered but there was a failure with the Internet connection. I had to speak with the general manager who asked me to come back at a later date for the keys. I was given the wrong manual for the car at that time and Tim the sales manager said its not a big deal we gave you a hybrid manual when I didn’t but a hybrid. He gave me a really hard time and the general manager Rob said he would get me the correct manual. I noted at the time that the car mats were frayed and asked for new mats since it stated on my inspection checklist that they passed inspection. Tim the Sales manager said well you bought a used car and refused to replace them. Rob the general manager said he would replace them for me. I also noted that the chrome pillars on the drivers side door had been damaged from someone trying to break into the car they had a bit of rust on them, this passed inspection??? The service manager Jim Kelly said it's not that bad. I asked for them to be replaced. Rob the general manager at first didn't want to replace them but later agreed he would. I spoke with Jim Kelly the service manager and he said they could not be gotten that they were a special item. I went on the Internet and in 2 minutes found them for 45.00 I called Jim back and he said oh I was going to call you, Ya right. I told them I found them and he said he was going to get another set from another company for 100.00 Really?
I had to go back to this dealership several times to get everything fixed. When I picked up the car after 5 weeks the pillars that they put on were scratched. I was told whenever you come back for service we could change it. Also the mats they gave me were wrong, they were rubber and not the cloth ones that came with the car. I spoke with Rob again and he said he would order them and get the new pillar without a scratch and that they would be in in about 2 days and said that Jim Kelly would call me. Well that day came and no one called and Jim said he knew nothing about it. It took me another week to finally get the mats and chrome pillar issue resolved. BTW Rob and Jim wanted me to give back the rubber mats despite me using them in the interim. I said, really? For all the hassle you put me through. I kept them after Rob agreed I could.
Finally Barry the sales guy and Tim the manager told me that if I did service at their dealership I could get a loaner. They were proud to have a fleet of about 38 loaners . After I bought the car they said no loaner only for big repairs and they only have about 8 loaners.
Eric Johannssen and Patrick were nice in service department. Tim was horrible as a sales manager and forget about Jim Kelly. He does not care about customer service or customers and does not follow through on anything. He should be fired! Everything got fixed after 7 weeks of xxxx. I recommend you stay away from this place especially for service and their prices are above average for selling.
Tasca Ford Mazda