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Excellent service! As always, it was a great experience... - Héctor
Excellent service! As always, it was a great experience all around. I really enjoy getting service for my Mazda. Their team is very friendly, helpful and competent. Thank you guys!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Working with Steve is always a pleasure! He makes the... - asimonds814
Working with Steve is always a pleasure! He makes the process so quick and easy. I trust that I am always getting a good deal and am taken care of at Tasca.
Very detailed attention to vehicle service needs, and... - LESLIEBELL01
Very detailed attention to vehicle service needs, and then some more with dashcam wiring! Excellent service!
Elite Master Certified
a a a a a a a a a a a a a a a a a a a a a a a a a a a... - lpabon
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Mazda Client Specialist
Mazda Sales Consultant
Jason & Chris were amazing. I went in with my wife to get... - Luis dejesus
Jason & Chris were amazing. I went in with my wife to get an SUV and their customer service was absolutely amazing! We went in Thursday and Saturday picked the SUV up. Everything was done so quick and efficient. They really made us feel very good. Thank you guys!
Certified Mazda Specialist
Our car shopping experience at Wellesley Mazda was above... - paola.mello
Our car shopping experience at Wellesley Mazda was above and beyond compared to other car dealerships! Our salesman was Michael Winterson (Mike), where he made the shopping experience stress-free, pleasant and easy. We gave him a general idea of what we were looking for and he was able to quickly show us the available cars, giving us a detailed overview of each car. We ultimately chose the CX-5 Grand Touring and have not regretted it! Mike has since followed up asking about the car, proving he cares for his customers and the product he is selling. I would highly recommend this dealership again based on our recent experience.
Sales & Leasing
Just leased my vehicle from them and was such a smooth,... - bmello92
Just leased my vehicle from them and was such a smooth, effortless process. The staff Chris, Tony and Amy are awesome!! I highly recommend them!!!
My total experience with balise mazda was very enjoyable... - Domvec1956
My total experience with balise mazda was very enjoyable and involved zero stress. Ashley Pingree was the salesperson I dealt with , who possessed knowledge of the cx-5 ( carbon addition) as if she was on the engineering design team . I would HIGHLY recommend this dealership to anyone needing a vehicle a vehicle
Had a wonderful experience working with Jimmy C. at... - One Happy Customer
Had a wonderful experience working with Jimmy C. at Berkshire Mazda. His patience allowed me to go through the buying process at my own pace, making for a non-stressful and positive experience. I love my new CX-30 and would highly recommend Jimmy C. at Berkshire Mazda.
I picked up my CX-5 today and sales consultant Diogo made... - Yutong Jiang
I picked up my CX-5 today and sales consultant Diogo made my first time shopping experience very smooth and happy. Everyone at Mastria was very friendly and helpful! I definitely recommend buying cars at Mastria Mazda. 11/10!!
From the moment I walked in Mike was friendly and... - Mike
From the moment I walked in Mike was friendly and helpful. He made the car buying experience enjoyable and easy. I'll be back for future purchases.
Excellent buying experience at Liberty Mazda. Our... - Amanda W
Excellent buying experience at Liberty Mazda. Our salesperson, Paul, was very helpful and knowledgeable which helped us make our purchasing decision. Paul went above and beyond explaining all the features of the car, inviting us to come back in a week after purchase with questions and even setting up our first oil change. All the employees we encountered during our experience were friendly, helpful and professional. We really appreciated the low pressure experience. Very positive experience from start to finish. Would highly recommend this dealership. Thank you Liberty Mazda for a buying experience that far exceeded our expectations.
We returned to North Shore Mazda to buy 2 new Mazda’s, a... - KC Zooom
We returned to North Shore Mazda to buy 2 new Mazda’s, a 2021 CX-5 grand touring reserve and a 2021 CX-9 Signature edition. This is our second set of Mazda’s from Eric Martiniello and Brian Coyle. We returned to North Shore Mazda because of Eric and Brian. Both of these gentlemen were knowledgeable, helpful, and made the car buying experience another fun time. Thank you both for a great Mazda experience!
I would highly recommend North Shore Mazda, Eric and Brian to anyone looking for a pleasant car buying experience.
Their process of matching sales staff to potential... - Eric
Their process of matching sales staff to potential clients is horrible. I arrived around 3 pm on a Sunday. Walked the lot and after 10-15 min went inside to find a salesmen as no one approached me. This is fine, it's busy, and I understand that so no problem there. I waited at the main sales counter inside for 5 minutes until a woman approached who I believe was a sales customer service assistance. She took my license, scanned and printed it, and then wrote my cell phone number on it. Then she asked me to wait in the lobby and someone would be over to assist. Ok again, no problem here.
She then vanished and came back 5-10 min later to do the same process for two other couples who walked in after me. Scan their license, take the cell phone, and then disappear to do what seemed to be physically handing the pieces of printed paper to different sales staff. I could tell she was flustered trying to hand people these sheets of paper. The process was just odd.
Anyway 20 min went by and both couples who came in after me were attended to. The sales lady then approached me again and guess what, you guessed it she asked me for my license yet a second time only to make another copy and then disappear again to give it to someone. (no phone number this time)! She said I'd be next, but honestly she had no clue who would be next. I waited 10 more minutes with no one coming and had enough so I headed outside.
When I got outside I saw a salesman putting a plate on a car and asked if a manager was available and they said "yeah they're behind the glass". I don't know but in my opinion if someone is asking for a manager I normally try to help or ask what's wrong not just point them to go behind the glass. I mean am I really supposed to walk behind there?
Anyway, awful procedure and poor management to put a process in place to have someone handing out pieces of paper all over. Now there's two copies of my license laying around out there. Hey, novice idea, why not stack the papers on the main counter then have the salesmen come take the next available one when they are ready. Oh, by the way of course no follow up call at all to see why I left.
It even get's better. The GM staff "behind the glass" while I was waiting took a picture of how busy the lobby was. I bet they didn't think I saw that. I assume they were celebrating that lots of people where there.to look at cars so why not take a picture to send to someone (not sure who). Yeah ok, take pictures but don't help potential clients... real classy. Looking at the management pictures below I think it was Ray.
This whole thing was a blessing as it actually worked out well as I went down the road to Boch Nissan and was instantly greeted when I closed my car door and they had several Mazda's to choose from that I was looking for. I know things are hard now, and getting good people is hard, and it can get busy, but this is just a case of bad management putting in poor processes. I don't even blame the sales lady for this.
By the way I'm not going to be one of those people hiding behind my computer and submitting a bad review. I plan to follow up with the dealership on this.
I stopped by yesterday after having made an appointment,... - Harry19104
I stopped by yesterday after having made an appointment, but faced the worst customer service I have ever seen. One of the employees was in the corner talking on his cellphone the entire time while I waited to be addressed, while another employee sat in his office and never once came out to greet us even after clearly seeing us walk in the door.
After waiting for 10 minutes with absolutely nobody caring about our presence there, it was enough disrespect for me to walk out the door.
I shall be taking my car shopping business elsewhere and would probably never think about buying a Mazda thanks to you.
Sent me a true car offer, and didn't honor it at ALL! No... - edmunduzar
Sent me a true car offer, and didn't honor it at ALL! No reason for why...Been buynig cars for over 25yrs, this dealer has to take the cake for the worst! The other dealers at least didn't present an offer only to take it away minutes later...
Assistant Service Manager