Outstanding - Steveaubin
From the moment I walked through the doors at Tasca , I was met with smiling faces and an overwhelming feeling of calmness. Purchasing a new vehicle can be a stressful task but somehow my car expert Jeff , not a salesman in the typical sense because their was zero pressure put on me like a traditional salesperson would do . Jeff's main concern was to make sure that my wife and I were choosing the right vehicle for our life style and needs . If I ever have the need to car shop again, I will definitely walk through Tasca's door and search for Jeff because I know that my interests were more important to him rather than his sales commission..... Thank you Jeff and thank you Tasca
Top Reviewed Specialists At This Dealership
BDC INTERNET SALES
New Car - cpl
I drove all the way from Maine to buy my Mazda 3 GT from Lannan Mazda. The price was unbeatable and well worth the trip. Once I was there, Gary Ferreira made the experience delightful. He is
thoroughly knowledgeable about everything Mazda, kind, patient, friendly - just a really nice man. He spent a long time acquainting me with the electronics and other features. I was new to much of it, and I I never felt embarrassed or rushed. Everyone at Lannan was friendly and helpful. I recommend Lannan, and Gary in particular.
Customer Relations Coordinator
New Mazda CX-5 - Mfitzgerald
We could not be happier with the experience we had at North End Mazda. Having had several negative car buying experiences at other dealerships, we were dreading having to go car shopping again. We decided to check out the CX-5 after seeing positive reviews online, and were very lucky to have found Dakota. He let us shop hassle free, and when we were ready to make a purchase Dakota, Jason, and Tom walked us through the process and explained everything, every step of the way. It was clearly their primary intention to make sure that we were happy with our decision, and that we were comfortable and informed through the entire purchase. I'd recommend coming to talk to them if you are even remotely interested in a Mazda.
Mazda Sales Consultant
Mazda Client Specialist
Pleasant, but still a dealership - M Johnson
I bought my first new car through North Shore Mazda with the help of Jason and George. After shopping around at a five or six other dealerships I ended up being put in touch with the GM who offered me a stellar deal on the exact car I wanted, offering to get it shipped to the dealership, in what was by far the most relaxed car shopping experience I had.
That being said, when I first saw the car I noticed a number of markings on the inside of the door which ended up being permanent damage to the plastic. It isn't a huge deal, but I wasn't informed about it and when I figured it out it was downplayed as something that eventually happens to cars. I don't make a habit of kicking my door open, but hey, I understand the spirit of the statement--I just would have preferred to have my new car be in new car condition when I bought it, or at least have had the situation handled in a more transparent way.
My other minor gripe was that there were a few miscommunications as I was passed around, including how much of a down payment I wanted to make and whether I had already paid for certain options which almost resulted in me being double charged. Understandable hiccups in the process.
Would I recommend doing business there? Yes, and I have already been telling people I know that are shopping around for cars to check them out. It was a unique car buying experience likely made possible because they apparently don't make commission on sales but rather on positive reviews, which was often mentioned. It was a point they really drove home. Like, a lot of times.
Overall, a very pleasant experience that was interrupted by a few incidences that reminded me this was still a car dealership.
Elite-Master Certified Product Consultant
Very friendly and pleasant experience - Satisfied Customer
Justin and Mark were very pleasant and helpful. They presented a very comfortable atmosphere to do business in. I have previously used the Service Department; they also get 5 stars!
Fantastic Experience - justinp
Al was a pleasure to work with on my new lease. He was friendly, knew his stuff, and wasn't pushy at all. He worked with me on my budget and got me the pricing that I was looking for. I will recommend him to anybody looking for a new car and will use him for any other vehicle purchase I make in the future. Al is the best!
Fred was equally friendly and easy to work with on the finance end. I felt like I was among friends the entire time I was at Liberty Mazda. It was such a pleasant experience.
INTERNET SALES MANAGER
Quick, No Pressure, and Great Pricing! - CorbinL
I just purchased my 2018 Mazda CX-5 from Patrick Mazda Volvo and I will say this was by far the best car buying experience I've ever had. I started emailing with Aaron yesterday and he quickly gave me a price that no dealer in the area could come close to. Sealed the deal this afternoon with a their quick working finance manager Chris. Henry spent a solid half hour going over all the details inside and out of my new car. Excellent teamwork! I was in and out in about an hour. And on top of that, they're delivering my car directly to my house tomorrow. What more could you want? Would buy here again in a heartbeat.
Sales and Internet Manager
Certified Sales Consultant
2nd deal, still great to deal with - olliedawg
See our 1st review from January 2017 -- this review is about a year late in coming, but the feeling's still the same. We got a great deal from Jim on a leased 2017 CX-5, and a minimum of BS. We've owned BMWs, VWs, Hondas, Toyotas, and Subarus, and dealing with Jim has been the easiest and cleanest deals we've made.
Great Experience!!! - iburlak
My salesman was Phil. He was great help and did not try to sell me something I didn’t want! Go see him, very rare you will find an honest car salesman!
Excellent Sales Experience, Highly Recommended! - KWilli024
I want to take a moment to give a shout out to Mastria Mazda and their sales team. Taylor Perry was great, very accommodating and professional. She even brought another vehicle that I was considering of purchasing over so I could test drive them side-by-side so I could pick which one would be the best fit for our needs. It has been the best sales experience that I've had i quite some time, and I will highly recommend this dealership to my friends.
Great Experience - Sapphire Wolf
I knew what I was getting into when I decided to get out of my piece of junk and into a used 3i on the lot. I had done my research and knew prices. The price was the best out there for a newer car and it had less miles on it and more options than most of the 3's priced several thousand dollars more at other dealers. Blake and Tony were great to deal with. Gap insurance was already included in the price of the vehicle and they let me know that right off the bat. They worked hard to get me out of my upside-down situation. Great job done and a huge thanks for getting me back into a real Mazda (not the fake Ford version)!
Good experience - MazdaCX5buyer
Ashley at Balise was patient and worked to find the right car for me. She was extremely knowledgeable about the different models and took the time to explain all the different features of all the cars I looked at, and then went over everything again when I was ready to take the car home. No one has ever done that for me before and it really made the adjustment to the new car a breeze. I took off one star because the service department sent me home in a car with a non-functional fog light despite it being one of the items they supposedly checked during the certified-preowned inspection. Not a critical or urgent repair, but it meant another trip back to the dealer and time out of my day to get it taken care of. I will say the service department was very friendly and responsive when notified of the issue.
Special ordered car used by the GM for personal use - Vin
I own a BMW and a Lexus but decided to buy a Mazda CX-9 (signature) as we genuinely liked the car. It has everything one would need in a luxury SUV. We special ordered a 2018 CX-9, and waited for 6 weeks for delivery. When we went to the dealership to complete the formalities, we were shown our "new" car. It was very clear the car had been driven by someone. Interior was dirty, including several smudges, dirty floor mats with a candy wrapper still inside the car. There were scuff marks on the glove box, indicating someone kicking pretty hard.
Upon inquiry, we were told that the General Manager had used this car for his personal use, which includes driving his kids around. There were significant miles on this special ordered car. The GM used it like this was his personal trash bin and didn't even bother to have it cleaned before showing it to the customer.
Not only was the dealership not upfront about this usage, they didn't even have the professional courtesy to tell the customer upfront about it, or have the car cleaned thoroughly before showing it to the customer.
The salesman offered to give us the GM's phone number and asked us to call on a weekday. We politely declined that offer and asked the GM to give us a call instead. We wanted to see if the GM had the decency to call the unhappy and irate customer who walked away from a deal. Any self respecting person who cares about his job (especially in a service industry) would have done that.
It's been more than a week since this happened, and we still have not received any call from anyone from the dealership, let alone the prime culprit. I will update the review in case this changes.
It is not enough to have a luxury car aimed at taking on the luxury brands. One also needs the staff who understands what a luxury segment needs. That includes overall experience at the dealership. Mazda may have the former, but definitely lacks the latter if they are to use dealerships like Mazda Gallery of Norwood. Imagine a BMW or Lexus dealership showing a "dirty" car to a potential customer. Or a BMW/Lexus GM taking a brand new car for his joyride.
I would give this dealership Negative stars if that was an option.
Experience from xxxx. DONT GO EVER! - nancie7870
First, the sales Manager Tim tried to quote me a price that was listed several thousand dollars than what cars.com Guru, Kelly blue book and other sites had its worth. He finally came down about 3-4 weeks later when he couldn’t sell the car and went to true car with a lower price but still higher than what is expected for this car. The next day I gave them a check to pay off my car loan at my bank. It took them from Thursday night to Wednesday morning for this to be paid despite me handing them a cashier’s check. Meanwhile I was still accruing interest and paying 2 car loans at the same time.
Then when I received the car it did not have manual, which was listed on the check off list of items that came with the car. I was asked to come back at a later date to pick up the manual. I was also told at the time of delivery that the second set of keys I was promised would have to be reordered, as they did not work. I was asked to come back to have them paired with my car. I came back a few days later and spent more than an hour waiting for the keys to be delivered but there was a failure with the Internet connection. I had to speak with the general manager who asked me to come back at a later date for the keys. I was given the wrong manual for the car at that time and Tim the sales manager said its not a big deal we gave you a hybrid manual when I didn’t but a hybrid. He gave me a really hard time and the general manager Rob said he would get me the correct manual. I noted at the time that the car mats were frayed and asked for new mats since it stated on my inspection checklist that they passed inspection. Tim the Sales manager said well you bought a used car and refused to replace them. Rob the general manager said he would replace them for me. I also noted that the chrome pillars on the drivers side door had been damaged from someone trying to break into the car they had a bit of rust on them, this passed inspection??? The service manager Jim Kelly said it's not that bad. I asked for them to be replaced. Rob the general manager at first didn't want to replace them but later agreed he would. I spoke with Jim Kelly the service manager and he said they could not be gotten that they were a special item. I went on the Internet and in 2 minutes found them for 45.00 I called Jim back and he said oh I was going to call you, Ya right. I told them I found them and he said he was going to get another set from another company for 100.00 Really?
I had to go back to this dealership several times to get everything fixed. When I picked up the car after 5 weeks the pillars that they put on were scratched. I was told whenever you come back for service we could change it. Also the mats they gave me were wrong, they were rubber and not the cloth ones that came with the car. I spoke with Rob again and he said he would order them and get the new pillar without a scratch and that they would be in in about 2 days and said that Jim Kelly would call me. Well that day came and no one called and Jim said he knew nothing about it. It took me another week to finally get the mats and chrome pillar issue resolved. BTW Rob and Jim wanted me to give back the rubber mats despite me using them in the interim. I said, really? For all the hassle you put me through. I kept them after Rob agreed I could.
Finally Barry the sales guy and Tim the manager told me that if I did service at their dealership I could get a loaner. They were proud to have a fleet of about 38 loaners . After I bought the car they said no loaner only for big repairs and they only have about 8 loaners.
Eric Johannssen and Patrick were nice in service department. Tim was horrible as a sales manager and forget about Jim Kelly. He does not care about customer service or customers and does not follow through on anything. He should be fired! Everything got fixed after 7 weeks of xxxx. I recommend you stay away from this place especially for service and their prices are above average for selling.
Premier Mazda Cape Cod
General Sales Manager
Patrick Mazda Volvo
North Shore Mazda
Tasca Ford Mazda