Poor communication - Balbannock
After several calls to and from this dealership about my appointment that was supposed to have been a couple of days ago, my personal experience was that I was talked over by the service manager and later by his manager, neither of whom was a very good listener. In my original call, I had asked whether they were still open and able to do the work after the governor shut down certain activities due to COVID 19. He said they were. I then asked what precautions they were taking to protect staff and customers. I mentioned that I work in health care. He never answered my question, instead fixating on the idea that I must be sick and should not have an appointment. I spent way too much time on the phone arguing with him that, since the appointment was already on our calendars, it should be kept. He and his manager decided it might be okay for me to come after the shutdown ended on April 10, and so I asked what would happen if the shutdown was extended. I believe his name was Scott, and his answer was that he would call me on the 10th. I left that conversation feeling dissatisfied, because my car didn't get fixed, and because no future appointment was made. It was not until today that I was told that the original person I talked to in Service somehow misunderstood that he thought I was ill. However, I was not offered a new appointment. I did ask if they would do that. I was not abusive or swearing. I did have to raise my voice once while Scott was telling me why he was right about everything, because I couldn't get a word in edgewise. After he heard me, he said he would call me back later. He didn't say why. I told him that I had spent enough time on this, and I still need to get the service done on my car. I asked him not to call me.
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