17 Minnesota Toyota Dealers
Was able to get my car in sooner than expected. - Lauren
Was able to get my car in sooner than expected. Rich was great to work with to find the car I wanted.
Top Reviewed Specialists At This Dealership
I would never buy a car anywhere but at Maplewood Toyota! - Renee whalen
I would never buy a car anywhere but at Maplewood Toyota! Jim is great to work with and everyone there is very helpful! I love my experience and love my car. You won’t be disappointed it’s worth the wait!
Fleet Sales Manager
Quick and easy. - josh
Quick and easy. They took care of everything including plates, titles & fees, and any additional add-on components.
Trey is caring, friendly, knowledgeable, trustworthy! - DMV
Trey is caring, friendly, knowledgeable, trustworthy! He listened to us and was completely responsive to my family's situation, our needs, and our concerns. He found us a car we're truly happy with, that prizes our safety and lives up to our values. Thank you Trey!
Our first new Toyota! - cjstadick
Our first new Toyota! Rob was very informative, and helped us make our choice. We will see Rob again when it is time for a different Toyota.
Senior Sales Associate
I ordered a car on my 1st visit. - Lindy
I ordered a car on my 1st visit. I was introduced to the manager and salesman . Everyone was very helpful without being overbearing.. They returned my phone calls promptly. My car was delivered weeks prior to the delivery date and everything was how I ordered it. They went over the car with me and set up my phone et cetera. This was my 2nd purchase through them and wouldn't go anywhere else. I got more than I expected for my trade in.
Great experience from sales to service. - Mary.uhren
Great experience from sales to service.
I’ve gotten my last four vehicles there and will continue to go back. Monte Baez is wonderful to work with to get what you need in a vehicle.
I was there for 6 hours today, once I found the SUV I - SayNoToWalzer
I was there for 6 hours today, once I found the SUV I wanted there financing options didn't for me and my wife. So I said I'll write a check for it. They tried to change the numbers and then I noticed they changed the quoted interest rate to just make it so it was just under my payment comfort amount. From 4% to 5.49% with what I was financing it was a lot of money they where trying to trick me into agreeing to pay I figure extra $2100 a year. I stormed out pissed and told the salesman he could go to blazes. And told his manager he was a crook. If you go to buy a vehicle at Walzer make sure you bring your KY jelly.
Avoid this dealership. - Jer Yang
Avoid this dealership.
I purchased a 2020 Tundra Pro from this dealership. I have had zero experience with this dealership and I went there because the Tundra Pro is a rare vehicle to find. Burnsville Toyota had one available with the necessary after-market accessories on the vehicle.
Sales representative Joshua Fisher was respectful and understanding. I also had a positive experience with sales manager Kevin Xiong. I applied for a loan with Toyota financial and spoke with finance director Dominic Martinez. I never once imagined that a finance director would actively use aggressive sale tactics to encourage me in purchasing an extended warranty to include a "burnsville package". To keep this simple and short, I was a victim of signature by swindle.
Several days later I noticed the charges from toyota financial. I called the dealership and spoke to a Mike who stated, '"You signed for it". Mike clearly had no customer satisfaction on his mind even though the dealership proudly announces it.
The next day. I went in and had Dominic Martinez cancel both contracts. He initial and dated the cancellation on my purchase contract and informed me he will cancel the contracts when It registers into the database. Two weeks later I called Toyota Financial and they informed me that the contracts were never cancelled. On this date, my vehicle license plate permit expired.
I called and left a voicemail with Dominic Martinez with no return calls. Frustrated and upset since my payment were due soon, I personally find customer relations manager Anna Schneider on the Burnsville Toyota website. After speaking with her, I finally located a respectful and compassionate employee to assist me in the matter. Anna was able to talk with Dominic Martinez who admitted that he had "lost" the contract forms. I was shocked and confused how a finance director had lost the forms!!!! Anna informed me that my license plates were at the dealership. I informed her that no employee of Burnsville Toyota notified me of the license plates and the discovery of my license plates were only addressed when I informed Anna. Anna apologized for all the mistakes that had been made. I informed Anna it was not her who had to apologize. Anna issued me a refund for one of the contracts and I had already personally called EG Assurance to cancel the other contract. Anna next day shipped the check and license plates to my home.
After hanging up with Anna, Dominic Martinez called me because I informed Anna that I wanted a personal apology from Dominic Martinez. Dominic Martinez acknowledged his mistake and absorbed my vocal disappointment.
A day later, my title arrived and I noticed that my birthdate was wrong on the title to include the purchase contract. A mistake I felt that a finance director shouldn't had made if he wasn't busy trying to swindle me into signing for additional contracts.
Again, I called Burnsville Toyota and the line was picked up by customer service employee Kayla. I informed her of my situation and she told me that everyone that could had helped me was gone for the day. I called around 4pm central time. I asked Kayla if I can speak to administrative personnel to assist me and without any response from Kayla, I was transferred to sales manager Michelle Leick.
I explained to Michelle about the handful of problems I had endured with her dealership. Michelle informed me that she will call me the next day to fix the birthdate problem.
I will request the general manager to review and provide me with all audio and video recordings of my interactions. I will also request the general manager to investigate how contract documents can go missing in the hands of a finance director. There was a camera pointing down on the desk when the contracts were signed on both situations. I wont hold my breath on these requests.
So far, I've dealt with multiple non-customer satisfactory employees and multiple mistakes made on the part of people who are professionals. Maybe the dealership should shift their focus of selling vehicles to finding compassionate and transparent employees.
The dealership has all my information and knows how to contact me. I've tried contacting the correct persons but they had eluded my phone calls. I will file a report/review to all review databases to include the BBB, the office of the Minnesota attorney general and the U.S. department of commerce.
I will inform everyone in my social network to include the Hmong community on avoiding Burnsville Toyota. They have the worst reviews of any dealership in the metro area. And that streak continues to grow.
Very good people to work with in all departments! - Duckbuck90
Very good people to work with in all departments! Will definitely tell others about Toyota.
A few days ago, this would have been a relatively - jamescw402
A few days ago, this would have been a relatively positive review. Dahl made the buying process for one of my (attainable) dream cars smooth and relatively simple. Or so I thought until I was blindsided at the treasury on Monday. When I was setting up financing with Dahl I informed them that I wanted to pay for tax, title and licensing out of pocket, in cash to avoid paying any extra interest. I was informed however that they required me to include this as a part of the loan considering I was an out-of-state buyer and if I wanted too I could put what I had for tax, title and licensing down with the rest of my down payment. So I went that route and put an additional $2500 down (for a total of $7500 down). On Monday I go to pick up my plates fully expecting for the costs of tax title and licensing to be covered when I was blindsided with an additional $520 I had to pay out of pocket because the check Dahl had cut to the Nebraska Treasury didn’t even fully cover the taxes on the car let alone the title and registration. This is incredibly frustrating and has left me in quite the bind for the next two weeks as I had used the money that I had for tax title and registration as a part of my down payment expecting for it to be covered. It seems to me, if I am not given a choice but to include these things as a part of the loan it should be paid for in full. This too me is unacceptable and I feel as though I have been deceived. It’s very unprofessional to not be fully upfront about the tax, title and registration process and now I am out an additional $520. When I called to inform them the only thing the financing manager had to say was “well I hope things get better for you soon”. What an absolutely ridiculous thing to say to someone who just gave you $7500. I love my car, but I would caution anyone when doing business here.
Purchased a 2022 Toyota Highlander XLE and worked with - steve59cook
Purchased a 2022 Toyota Highlander XLE and worked with Cory Wellman on getting the vehicle ordered. He was great to work with along with everyone else I had contact with.
Bought a used vehicle for 12000. The very next day... The... - Katiedid
Bought a used vehicle for 12000. The very next day... The transmission was shot, the power steering hose needed to be replaced, the battery had to be replaced, wheel bearings needed replacing, dangerous to drive on slippery roads, swerves right to left......and on and on. They told me I could trade it back in but I would have lost $10,000. All this happened the next day or 2 months.
I reached out to Rochester Toyota regarding a Kia. - gishashleyr
I reached out to Rochester Toyota regarding a Kia. Zach was great and contacted me via phone right away. He offered to send cell phone video of the Kia inside and out, as well as providing a detailed description. I was interested in the vehicle, but the check engine light came on unexpectedly. Zach kept in touch about the vehicle and explained what they were doing to fix the issue. Ultimately, the CEL came on due to a minor computer error, and the issue was fixed that week. I was able to buy the Kia before the weekend. Zach and Kris wrapped up the deal in a timely manner, and I drove my new car home that day. This was my first experience buying a car, and it went great. 10/10 would recommend Rochester Toyota - be sure to ask for Zach if you're looking for top-notch customer service.
Excellent response to my inquiry. - mousezak
Excellent response to my inquiry. They really cared for my business unlike several other dealerships I have been in contact with on this site.
Damaged vehicle. - Jodi
We brought our vehicle there for a recall repair and they gave it back to us with front end damage after only having it for a few hours. They refused to repair or accept any responsibility for it while it was in their care. Not only was the bumper scraped and cracked, but license plate was torn in half. It had obviously been in a collision with another vehicle or stationary object.
St Cloud Toyota
Rudy Luther Toyota