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Jamel was great! He answered all of my questions and... - charleswillard54
Jamel was great! He answered all of my questions and wasn’t pushy. I didn’t wind up buying a car but when I do I will definitely be buying from him.
Top Reviewed Specialists At This Dealership
New Vehicle Sales and Leasing Consultant
Knowledgeable; Thorough; Engaging. Luke clearly loves... - YYZ
Knowledgeable; Thorough; Engaging. Luke clearly loves what he does. His energy is infectious. He brings a passion to the car buying process that comes from having worked his way up through the family business. He spent over an hour with us, explaining all the features of our new vehicle. When things weren't detailed to his high standards, he detailed them himself to ensure our new vehicle was presented in the best way possible. The family business is in good hands with Luke.
Adam Naert was our initial contact and though he is new to vehicle sales, he did an excellent job of answering our questions and making us feel comfortable. We found him easy to talk to and engaging.
Thanks and Good luck Luke and Adam!
The service was excellent in every way. Quick, complete,... - Bgifford78
The service was excellent in every way. Quick, complete, and professional. The waiting area was comfortable, clean, and well maintained. A truly wonderful experience. Thank yoj
The young lady that greeted me on the service department,... - KATRINABOJORQUEZ
The young lady that greeted me on the service department, and took care of me, was very professional and knowledgeable. She even took the time to show me how to use my rear wiper.
Sales and Leasing Consultant
Sales & Leasing Floor Manager
I would like to extend my appreciation to all of the... - Aftayev
I would like to extend my appreciation to all of the members of the Service Department for their level of excellence. Every time I have brought in a vehicle for service, they make sure we have the right items being taken care of and the work is always done without issue. I would also like to extend my thanks and appreciation to all of the Mechanics and Service Techs doing the work on the vehicles as well...because they are also part of the success of the Service Department for St. Charles Hyundai. THANK YOU!
Sales & Leasing Consultant
Brittany was amazing!! She helped my daughter get exactly... - Mbrison
Brittany was amazing!! She helped my daughter get exactly what she wanted at a great price.I would definitely recommend her if you stop by.
The most positive car buying experience I’ve had! Such an... - jray424
The most positive car buying experience I’ve had! Such an honest and positive team! Clay was an excellent salesman. No pressure car buying. Wonderful!
Sales Department Rodney Sutherlin, was very Friendly, He... - teresa.dixon22
Sales Department Rodney Sutherlin, was very Friendly, He explained everything in detail. He was very patient. Everyone at this dealership was great, and friendly. My husband. and I had a great experience. Thanks!
Bought a car from them long distance - Steve in Florida
I wanted an new 2020 Elantra GT N-line in blue and located about 20 in the entire U.S. This dealership's advertised price was already the lowest. I talked to Jeff McLaughlin and asked him for the best price, no haggling, as I was going to call many dealers. He gave me a price that was even better than advertised. When I told him I lived in Florida, he said he was experienced with out-of-state sales. I started calling all the other dealerships with this car and strangely, many of the salesmen were reluctant to deal with me once they found out I didn't live nearby. Those that were willing to talk still couldn't match the price I got. Once I agreed to the purchase, I was sent a Fedex package with all the forms to be filled that was then overnighted back. My loan was approved and I picked a shipping company and they coordinated with Jeff when they would pick up the car. The car was delivered a week later with no problems.
Don't' go here before you read this!I was yelled at,... - smithsa98
Don't' go here before you read this!
I was yelled at, discriminated against, and called a liar because I inquired about charges.
The manager: I heard the phone call between you and bobby and you were both talking to each other the same way. You were yelling and Bobby was yelling as he tried to explain over and over about how the oil change works. This has nothing to do with the race over the price of an oil change. I am sorry that Bobby raised his voice and I am sorry that we didn't succeed in making you happy.
My response: There is no way that a service person should be able to talk to a customer the way Bobby. Bobby only treated me the way he did because of my race and gender and this should be dealt with immediately.
This is so untrue, I heard the phone call between you and bobby and you were both talking to each other the same way. You were yelling and Bobby was yelling as he tried to explain over and over about how the oil change works.
I raised my voice because he said I paid $69.99 before and I said Bobby, Bobby, Bobby and he returned with sarcasm. He stated and I quote, yes you have as If my issue was $30 when it was about an explanation. He never raised his voice during the initial explanation, he always had an attitude and spoke to me disrespectfully, He didn't raise his voice until after he called me a liar. If you heard the conversation then you heard the disrespect and discrimination so let's have that conversation, not the blame conversation. I am the customer and I never cursed so I should not be disrespected. Basically, you are telling me that Bobbie provided good customer service which he did not and he needs to be corrected. It has everything to do with race, if I were not Black he would have never raised his voice or spoke to me in the way he did. He never responded to my questions or concerns correctly. If you can tell me of a time he did or that this is acceptable which you stated already. Disrespect and discrimination are major issues for me and sorry will not do it. I want to ensure that Bobby is not mistreating customers and never disrespects or discriminates against anyone else.
Misrepresented the MPP maintenance program - Don Woody
Their finance guy at Reliable Hyundai, Darrell Biri, talked me into buying a MPP maintenance plan when I bought my car there by telling me in writing the plan would last for 5 full years and cover all oil and filter changes, as well as tire rotations and a wealth of other things. He did not tell me it was only good for a maximum of 60,000 miles. In less than 3 years, it is now expiring and the person who called me wanted $3,500.00 to extend it. Reliable will not stand behind their employee’s false representations. Be wary of what they tell you there. It doesn’t even help if you get it in writing.
new car - rseabaugh
the crew at Auffenberg Hyundai did a great job finding the right car for my wife, I showed up late ,but they stayed late to finish the deal, I was very pleased the the service.
Close but reviews hurt - Truck, no dog or shotgun yet
Great salesperson. She followed up and sold her truck's virtues. Enjoyed talking with owner. They located a truck that I really needed to test. Deals were great, very tempting but in the end, reviews on another truck won out. Great staff that I met. No negatives.
Thank You Car City - Jason Crist
I have always heard good things about Car City and now we are so thankful for you guys. My daughter was the winner of the beautiful Dodge Avenger that was given away for the I'm a Safe Driver program. This was the most amazing thing that has ever happened for us. You guys just made yesterday the best day of her life.
Dean Team Hyundai
Suntrup Hyundai South