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I recently purchased a new Sonata from Caleb Sturgeon and... - klein.kevin.r
I recently purchased a new Sonata from Caleb Sturgeon and had a really great experience!
Top Reviewed Specialists At This Dealership
Great salesman and helped us tremendously find the car we... - bretkimleonard
Great salesman and helped us tremendously find the car we needed and drove home the same day!
New Vehicle Sales and Leasing Consultant
Car was the best out of 12 I looked at over a 2 week... - leakedan
Car was the best out of 12 I looked at over a 2 week period. The Autotrader ad service ran by a 3rd party listed a couple options the car didn’t have. Not Clements fault, I am still very pleased with it. Blake the salesman was great, finance manager was a pleasure to talk and do business with. I have never bought a used car from a major dealer that didn’t perform a oil change before I received it; that was a first for me. But overall it was a good experience considering the times currently.
Sales and Leasing Consultant
Steve Williams was so friendly, honest and transparent,... - Kelseydacus19
Steve Williams was so friendly, honest and transparent, and made my experience a breeze. I can’t wait to buy from him again! The Mercedes I purchased is beautiful and the detailing job was to perfection.
Sales & Leasing Consultant
I am a first time buyer who went in at the middle of the... - smelli00
I am a first time buyer who went in at the middle of the afternoon with no intention to purchase a car, but decided to purchase one after a test drive. Keith started off very friendly, but that wore off after about an hour. Towards the end, it was very evident to me that he did not want to be there anymore. As someone who has worked in customer service, it is never okay to give off that kind of energy to a customer. I would have been willing to put down a deposit and return another day to purchase the car, but that was never suggested. Keith, it seemed like you've been working there for a while; don't act like this was the first time you ever had to stay after close.
I felt very patronized when I told him what I wanted to put down as a down payment, and he thought I was joking. Also when he asked what I did for a career his response was a very sarcastic, "That's what you do?"
When I asked him about interest rates he said, "I wish you would have asked me about that sooner." I literally had no idea what I was doing, and at this point, he hadn't mentioned interest either. He also told me, "You'll never qualify for the lowest interest rate. FICO credit scores are all made up." Lo and behold, guess who qualified for the lowest interest rate offered.
If you are a first time car buyer who is looking to be patronized and blatantly insulted, Keith is your guy.
On the other hand, James Sullivan was the best. He explained everything to me very clearly, and was very detailed. He was very understanding, and helped me understand the process. When questions do arise, James is always very helpful. The dealership is very lucky to have him on the team.
It was such a pleasure working with John and his team... - mark
It was such a pleasure working with John and his team they make buying a car fun and the car is nice so nice thanks john
I was so pleased with the service I received from... - redneckwoman22
I was so pleased with the service I received from salesman Skylar Overlander. He was knowledgeable, courteous and even fun. I’ll be back V Herbert
I spent $860 to fix fuel leak on 2005 Dodge Dakota.... - Derek W.
I spent $860 to fix fuel leak on 2005 Dodge Dakota. Forced to leave vehicle over long weekend holiday. When I picked it up, noticed the vehicle was extremely dirty on the outside. After spending that kind of money or having any service at this location, I would think the vehicle would be cleaned…leaving a positive impression…encouraging customers to remember them in order to get return business. Fletcher definitely missed the mark on this customer.
I love this dealership. I just had another great... - smentesana
I love this dealership. I just had another great experience in the service department from a man named Bobby. I'm a manager at a nearby Westlake Ace Hardware. I enjoy giving great service because I treat people as I would like to be treated. Today Bobby floored me with his great service, something very rare in today's world. Thank you Bobby and Northtowne Hyundai!
I chose this dealer to buy our daughter a Kia because... - Arlan
I chose this dealer to buy our daughter a Kia because their commercials portrayed them as a family friendly operation.
The Kia started to use excessive amounts of oil during the warranty period.
We are in another state as my daughter.
After several failed attempts to address the problem they said, “wait until it blows up.”
I wonder what this Auffenberg family would feel if someone told them while their daughter and little grand children were told to “Wait until it blows up”!
Perhaps on a busy highway at night.
Disappointed father. Taking legal action.
Bought a car from them long distance - Steve in Florida
I wanted an new 2020 Elantra GT N-line in blue and located about 20 in the entire U.S. This dealership's advertised price was already the lowest. I talked to Jeff McLaughlin and asked him for the best price, no haggling, as I was going to call many dealers. He gave me a price that was even better than advertised. When I told him I lived in Florida, he said he was experienced with out-of-state sales. I started calling all the other dealerships with this car and strangely, many of the salesmen were reluctant to deal with me once they found out I didn't live nearby. Those that were willing to talk still couldn't match the price I got. Once I agreed to the purchase, I was sent a Fedex package with all the forms to be filled that was then overnighted back. My loan was approved and I picked a shipping company and they coordinated with Jeff when they would pick up the car. The car was delivered a week later with no problems.
I purchased a 2018 Optima at the dealership this spring.... - sssutt12
I purchased a 2018 Optima at the dealership this spring. Within a week of owning it began missing. sputtering etc. The car uses oil which when purchased the tail pipe was clean, and they stated a good car. It uses 3/4 quart of oil per 1000 miles driven. Synthetic 5w20 . Not acceptable . When purchases was promised 2nd key told it only had one when they got it. Lie. After sitting in their service lounge for approximately 2 hours and no one touching the car. They produced a second Kia key fob identical numbers to mine. When in financing I was told in order to be financed I had to purchase gap and extended warranty policy which when the lender called to verify all loan information they said it was not required for the loan to go through. When called for appointment to get the second key I was given the run around put on hold numerous times flat out basically called a liar when I mentioned that they were paying for it by the service manager used car manager. My interaction with this dealer has by far been worst ever experienced. And I worked in automotive dealership industry for many years and many lines in service, dealer requirements, and owner loyalty customer service. By far this dealership ranks at the bottom of the mark for customer /ownership trust, they are shady as ^xx. The people act like you are asking for a miracle if they must lift a finger. They send out no surveys as I am sure they do not need another negative mark on their customer approval /satisfaction. Very unprofessional poor telecommunications poor people skills poor customer treatment both in sales and service. Untrained staffing as was set for appointment on wrong day of week two times. Just overall poor poor ungrateful rude service by all dealt with to date
Suntrup Hyundai South