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Great communication and perfect car - JeromeT
We bought our Elantra 2019 at Dean team and we love it. Our neighbor recommended them and we were not disappointed, Paul and Jamel were great to work with and we will definitely contact them for our next car. They listened to us and we found the car we need with the right options and for our budget, exactly what we needed. Highly recommend them !
Top Reviewed Specialists At This Dealership
New Vehicle Sales and Leasing Consultant
Busy Dealer - Robin123
Busy dealer however well staffed and ready to deal to sell you a new car. They know their product and welcome your trade in of your vehicle.
Sales and Leasing Specialist
Sales and Leasing Specialist
They helped me through this big event. - Linda
I came prepared with what used car I wanted, compared with similar car and all I needed was a test drive and get a good feel for the car. Kacy had it ready for me to test drive after it came back from a recall service the previous owner didn't do. Kacy listened to what I wanted, and explained in detail all the options and help they could do for me. Napleton Hyundai is very competitive amoung the other dealerships there, but very professional and thorough.
BDC and Internet Sales Manager
Best sales guy ever! - HAF
If anyone is thinking about buying a car I highly recommend going to DeMarcus! He genuinely cares about you and your needs and isn't that typical sales guy that pushes you to buy something you dont need or like. He is extremely patient, understanding, and SOO personable!! We had great conversations and it wasnt all business. Really getting to know your customer is a very important aspect and rushing someone into a sale or pushing them so hard to get a sale is never good and DeMarcus never did that. Overall my experience with him was amazing and I will definitely go back to him in the future!!
Sales & Leasing Consultant
Warranty work - CDRECTOR83
Great customer service. They kept me up to speed on the lenght of time it would take to complete the work. Shuttle driver checked bak to make sure i had a ride after work.
First impression - Sondra
Katlynn met us at the door and from start to finish we were in her capable hands. Very knowledgeable and personable. She is definitely a valuable asset to the dealership
Sales & Leasing Floor Manager
Sales & Leasing Specialist
Thank You Car City - Jason Crist
I have always heard good things about Car City and now we are so thankful for you guys. My daughter was the winner of the beautiful Dodge Avenger that was given away for the I'm a Safe Driver program. This was the most amazing thing that has ever happened for us. You guys just made yesterday the best day of her life.
Best Dealership EVER from a Returning Customer - justindhoffman
I am always happy with Northtown Hyundai! This was my second purchase with them and I will never purchase anywhere else. The staff is amazing. I have bought two cars now from Adam. He’s professional and knows exactly what I want and rolls out the red carpet for me and my family. I trust he has my best interest at heart and looks after us. These guys make buying a car so much less stressful. I got to test drive my car for the weekend (again) to ensure it was a true fit for me. The finance manager (Chris) was helpful and remembered me as a returning customer. He didn’t push me to buy more options or anything! All the way down to the detailer(Jeff) who got my brand new vehicle showroom ready by giving it one last shine before I drove it off the lot. These guys treat you like family and that is why I will always come back! Hands down, the BEST car dealership in business!
new car - rseabaugh
the crew at Auffenberg Hyundai did a great job finding the right car for my wife, I showed up late ,but they stayed late to finish the deal, I was very pleased the the service.
Shady dealership practices. - Cmbtmedic
700 dollars that sounds fair. Actually get my loan back from the bank 3,400. Shady people told me I bought two plans. Worst part is he made it sound like the deal was so great because I was a veteran. Thanks you for your military service then they pick your pocket.
Worst experience out of my 40+ car purchases. - Matthew Gibson
Worst car buying experience so far! Know what you are getting yourself in before you do any business with this dealership. This dealership is owned by Berkshire Hathaway, and so is their warranty company, so this place is used solely to push their protection plans down your throat.
I will say, that our salesman, Nathanael, was great to deal with. Very friendly and professional, and made this stage of the process as easy as possible. If you do decide to roll the dice on this dealership, definitely ask for Nathanael. Unfortunately this isn't where our experience ended.
We then had the pleasure of dealing with the "business manager" Darell Biri. This guy managed to completely ruin the excitement of buying a new car. First, we were informed several times that we were being recorded in his office, which wouldn't be a huge deal but then a couple of minutes in I was asked to say my social security number and birth date out loud, this can't be an acceptable practice.
Then comes the protection plan sales pitch. After being read the riot act for 10 minutes of what all can fail on a car and why a factory warranty (which the truck still had) is worthless, he then begins to try and sell me on this miracle protection plan which covers everything under the moon, for a small price of $100 more a month. After about another 10 minutes of his pitch, I informed him that I fully understand if he has to present this to me (because we are on camera), but I'm not interested in a protection plan. His demeanor totally changed at this point and he became extremely aggressive. After telling this guy no for the 6th or 7th time, my wife finally stepped in and told him that it was in his best interest to move on to the next step of paperwork. He dismissed my wife and continued trying to intimidate me into buying his miracle protection plan. He even threw his hands up in the air and said "what am I missing here"? I quit talking at this point I was so frustrated. I let him finish his 20 minute speech about why I'm crazy for not getting a warranty from him, signed my paperwork, and left as quickly as possible.
I would never buy another vehicle from this dealership, nor would I recommend anyone go through what I did to buy a vehicle. It's guys like Darell Biri that make people hate dealing with dealerships, and he's about the scummiest guy I've ever dealt with in the 40+ cars that I've purchased.
misdiagnosed 3x - carguy17
In an attempt to make an extremely long and frustrating story short, I'll only touch on some facts. I took my jeep to their on location repair center in Joplin in order to fix an ABS sensor light that kept comming on. Their diagnosis was a faulty gear shifter assebmly....so I paid to replace it. I took the car back very soon after we picked it up with the problem still occurring only for them to tell me that the ignition needed replaced....so I paid to replace it. Once more, I returned the car more frustrated than ever with the same problem. They told me two control modules needed replaced. You guessed right...I replaced them.
Here's is why I believe they possess a huge void in the morals department. It turns out they had been driving my car in order to replicate the problem...all good not a problem...what they did not expect was for me to drive by and find my jeep in a random driveway in a town 20 miles away. As it would turn out they left it as a LOANER for one of their other customers to use while they fix her car, with the keys in it unlocked. UNLOCKED! In conclusion nothing was fixed, the problem still remains and all I want is my money back. I was without a car the entire time they had it (two months or more all together),
If you're ok with them loaning out your car to complete strangers then go for it. I'll be looking anywhere else to take my business and recomend you do the same.
A/C Unit quit working on 2014 Tucson - Nelsons
Traveling cross country and noticed our A/C unit started blowing warm air. Pulled off the road and found A/C line was iced up. Looked up closest Hyundai dealer and McCarthy's was 1.5 miles away. Pulled in at 3pm and noticed all bays seemed full and they were very busy. Michael Huskey in service asked how he could help us. We told him we probably needed an inspection on our system for leaks, etc. and we were traveling through and didn't have an appointment. He told us it would be $190 plus parts if they had them in stock. and they could squeeze us in. Approximately 30 minutes later, Michael returned and told us the system did not have any leaks, that it was the thermostat, but unfortunately they didn't have one in stock. He also told us the service was no charge due to the fact that there was a bulletin out on this problem. Not a recall yet, but it has happened enough to be a concern. He wrote down exactly what we needed, told us we could in fact use the A/C, but let it die down when the a/c started blowing warm air. He gave us his business card and told us to have the dealership we end up with to give him a call if there is any questions... HATS OFF TO MICHAEL AND MCCARTHY! We were back on the road in less then an hour.. what wonderful service! True Professionals!
Close but reviews hurt - Truck, no dog or shotgun yet
Great salesperson. She followed up and sold her truck's virtues. Enjoyed talking with owner. They located a truck that I really needed to test. Deals were great, very tempting but in the end, reviews on another truck won out. Great staff that I met. No negatives.
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