The folks at the dealership are super friendly - great... - Mlankau
The folks at the dealership are super friendly - great people very limited by the investment this company makes into their service department. They seem overworked and the company is experiencing turn over. getting a service appointment is challenging at best, not the service advisors fault though.
Their service area is in dire need of updating - quality of work and dedication to their customers is good. I was going to purchase another high end vehicle but I am thinking about going with a TESLA - no service required for that vehicle and Tesla is light-years ahead of the car industry.
My recommendation to the dealership is as follows.
1. Update your service area
2. If someone purchases a 60,000$ vehicle give them a great service experience like Audi and other foreign car manufacturers do. You are light years behind their service areas
3. Allow you service advisors to build a relationship with your customers and give them offices and some privacy - I am not interested in hearing customers complain about their car issues when I bring my vehicle to be serviced.
4. have adequate staff to support the vehicles you are selling - or break out into a partner ecosystem where you provide and off campus experience to help accommodate the volume of service your vehicle sales require
I said yes to recommend the service center because they have amazing people working there - and this was to be meant as constructive criticism not to knock the folks working there who do their best every day for their customers. they deserve better.
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