I had a 9am apt when I arrive they tell me that they have - mkirk607
I had a 9am apt when I arrive they tell me that they have the apt for 10am to check start/stop light on on my dash also check the auto park as it takes multiple times shifting before the vehicle will go into gear. At 10:40am the vehicle still sits where I parked it. I go back into the dealership to see if it’s completed they tell me they haven’t looked at it yet. At 11:32am they call me to tell me it’s all set that it’s just the pins on the door plug connector were bent and now straightened and fixed. I go inside dealership to pay and pick up the vehicle and he now tells me that BOTH BATTERIES ARE BAD AND NEED REPLACING for a total of $1,155.28. This vehicle was just purchased from this same dealership January 25 2025 !! This dealership also charges 175 per hour labor rate. Left without purchasing any batteries at all but paid the $189 with tax rate only. Batteries were tested PRIOR TO GOING THERE TWO DAYS EARLIER BY GARAGE BOTH TESTED GOOD. !!! DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE WORK !! Better yet don’t even purchase a vehicle from here !! The exact same two batteries from Friendly in Geneva are almost $125 less even though neither battery needed replacing !! They also showed on their print out of paper work that the vehicle has an extended warranty until 01/25/29 with 100 deductible which I have a copy of. !!! Also the service tech at the parts counter needs an attitude adjustment and has NO BUSINESS interacting with the general public . Maybe he should just be hidden in the back to work on vehicles with an attitude like that! Matt Armison has no business interacting with the general public with an attitude like that. Infact he should probably be terminated for trying to commit fraud claiming batteries need replacing that clearly test good !! Just trying to scam customers.
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