On Wednesday, August 13th, 2025, I brought my 2017 Honda - Sandie GB
On Wednesday, August 13th, 2025, I brought my 2017 Honda Pilot in for service at Bay Ridge Honda. As always, I was warmly greeted by Susan Jogie, who sets the tone with her friendliness and professionalism. Unfortunately, I learned my warranty had expired, so the repairs were costly. While there, I started browsing the website and saw a car in my price range, which led me back to the dealership on Saturday, August 16th.
That’s when I met Stephanie Rivera, and she turned what could have been a stressful experience into an amazing one. She instantly made me feel comfortable, listened to my story, and empathized with my situation. She was extremely knowledgeable—she had researched the car ahead of time and even taught me details I didn’t know. Her patience and professionalism stood out, especially since I was nervous about moving from a paid-off car back into monthly payments.
In the end, I purchased my second vehicle from Bay Ridge Honda, this time with a warranty. Stephanie guided me every step of the way, kept me updated on both my new car and my old Pilot in service, and even had the running boards I wanted ordered and installed the very next day (in just 15 minutes!). She’s also incredibly responsive—she even answered my text on a Sunday while off-duty. That kind of dedication is rare and shows how much she cares about her customers.
When it came time to finalize everything, I met with Business Manager Asad Basha, who impressed me with his state-of-the-art smart board desk. He walked me through customizing my payments, showing in real time how adding or removing services would affect my monthly cost. It made the process transparent, easy, and stress-free.
I’ve worked in hospitality for over 15 years, so I know true customer service when I see it. Bay Ridge Honda provides it across the board. From Susan’s warm greeting to Stephanie’s unmatched dedication, to Asad’s professionalism, the entire team makes you feel valued. The showroom itself is welcoming too—I even saw families being offered pizza while their kids happily explored cars.
I was so pleased with my experience that I joked with Stephanie: “If I ever win the Powerball, I’m buying all my friends and family cars from Bay Ridge Honda!” That’s how much trust and confidence I have in this dealership.
Thank you, Bay Ridge Honda, for making me a happy repeat customer!
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