1,396 New York Used Car Dealers

Red flags everywhere. - Reviewer1

Red flags everywhere. This is why people buy from CarMax. Fees: They advertise as a no fee dealer, which is completely inaccurate. I was informed over the phone of a $175 dealer. I saw negative reviews about hidden Lojack fees, which I asked about. The "manager" acted like he didn't know what Lojack was, and said there would be no such thing. I then get the price quote and it had the $175 dealer doc fee, a $1,495 Lojack fee, and $513 in other fees. I asked for an explanation on the latter two fees and never got a response. Vehicle Condition: The online photo was manipulated to make damage far less visible. I asked twice if there was any cosmetic damage I should know about, and was told no. Not until asking a 3rd time was I informed that the passenger side had been side swiped and never repaired. The door needs sheet metal work and the paint will be significant enough to require blending across the side panels. Comparing the iphone photo of the damage to the website photo, the photo editing is apparent. They then stopped answering my questions when asking about the damage. Communication: Very poor. Lack of follow up and lack of enthusiasm for the customer and the business. When a buyer has to force communication to discuss a vehicle, your dealership culture is broken. Overall: Classic dealership behavior that has plagued the industry for years. No hustle. No integrity displayed in any interaction.

My daughter and I had a good experience with BMW repairs. - Kourtney

My daughter and I had a good experience with BMW repairs. Shout out to Anthony Abrams!!! he was awesome, and very professional . He keep both my daughter and I up to date when the part was coming in and how long. There was a little set back when the part came in but nothing major. BMW GOT MY VOTE!!! Thank you Anthony u are the best, I don't care what they say about u!!!! (inside joke) I highly recommend this place!

Great car buying experience. - d4297

Great car buying experience. No pressure sale and upfront pricing. Rick was a pleasure to work with

Great service they helped with every process and was - Jorge

Great service they helped with every process and was helpful I will recommend them to any one

ALERT! - zahid

ALERT!!!! DO NOT GO THERE!!!! I called them regarding a Pre-Owned 2022 Accord and they said the price is negotiable but I have to be there at the store, so I've decided to drive 1hr each way. Kevin, the salesperson was okay but his manager was a jack@$$ (wish I have his name). He was so rude and disgusting attitude with no intention to sale cars. Internet price of that vehicle was $25,509 but when I got there, he handed over me a quote of the same vehicle of (almost) $34,000, what a joke. I can purchase a brand new Accord for about $30,000. They tried to give me a $500 coupon that I can easily find over the internet. DO NOT COME HERE!!!! You will changed $10,000 to $15,000 more than whatever price you see online. Worst Honda dealer ever!!!! ZERO STAR

When I got there, I asked for the rep, Carla whom I had - Unhappy customer

When I got there, I asked for the rep, Carla whom I had an appointment with. A young man said she was unavailable and showed me the car. The ad shows a black Mercedes but when I got there, the car was a faded silver grey that was much in need of a paint job. The tires were marginal and when I tried to access the OBDII system with a scanner, there was a fatal error in the system. The car would not pass state inspection that way. The car was not worth even a $1,000. The salesman was more interested in showing me videos of his friend drag racing in the street instead of trying to make me into a happy customer. Baron Auto Emporium should be ashamed of themselves for showing a car in that poor condition for the money they were asking. And the way the salesman was, deplorable. I would never go back.

Bernardo repaired the damage to my jeep- he is a good - jeeplady249

Bernardo repaired the damage to my jeep- he is a good asset to your dealership! I will definitely let my friends know about Bernardo

Bought an Audi here 2021 would never go back. - Peter

Bought an Audi here 2021 would never go back. Went back this past May forgot how bad they are No sales people on floor waited 2 hours finally left. Went to BMW AND was treated like a human. Hawthorn dealership is the worst dealership in the world. Not one competent person in the building.

Got my vehicle in and fix asap even with the parts being - Davem864

Got my vehicle in and fix asap even with the parts being very difficult to locate.

Horrible dishonest and fraudulent dealership. - M711

Horrible dishonest and fraudulent dealership. Worst experience ever. They bait and switch just to get you in the dealership and waste your time. The car ends up being 15k over the advertised price. Should be investigated and penalized by the FTC.

I had the pleasure of working with Crest Acura recently, - Donald

I had the pleasure of working with Crest Acura recently, and I couldn't be more satisfied with my experience! From the moment I walked in, the staff made me feel welcomed and valued. The sales team, especially Alisha, was incredibly knowledgeable and took the time to answer all my questions about the vehicle I was interested in. They were never pushy, and I truly felt like they were focused on helping me find the best option for my needs. The dealership itself is clean, modern, and comfortable, with a great selection of vehicles. The buying process was seamless, and I appreciated the transparency and honesty throughout. I never felt pressured into any decisions, and I ended up with the perfect car at a fair price. Special thanks to John in finance team as well for making the paperwork quick and easy. The entire staff at Crest Acura went above and beyond to ensure that I had a fantastic experience. I highly recommend them to anyone looking for a great car buying experience – you won’t be disappointed!

Excellent customer service. - mslross87

Excellent customer service. Very welcoming environment. Xavier was excellent made sure to listen to my wants and was able to get the vehicle that I needed.

Nov 2024. - gmuckster1

Nov 2024. I found a Wrangler on Jeep.com at CDJR of Utica. Then filled in their online information request. Within 30 minutes I had a phone message and text reply wanting to help! I had a great experience with Jordan Ross, Erik Hyde and Matt Coppola while purchasing the 2024 Willy. This was a long distance purchase with email, phone calls and texts. These guys were prompt and professional! When I arrived for pickup, the paperwork and Willy were ready for a quick turn. Thank you!

I bought a 2000 wrangler from Auto Expo 2 weeks ago. - jmitchell4

I bought a 2000 wrangler from Auto Expo 2 weeks ago. Had very minor issues with interior lights draining the battery but just removed the lights, it's an old jeep, who need interior lights anyway. I brought it to my mechanic today because on the dash the break light stays on. He looked at everything and said that brakes, calipers are new and the engine, "is so clean for a 2000 tj". He was impressed with my buy. I love my Jeep, Don was great and all the staff were wonderful. This place is different from anywhere else you will go, you can't test drive, you buy just by looking at the vehicle and then you pay an extra $400 for them to get it in tip top shape. They did and my TJ is awesome, thank you to Don and staff!

They do their very professional best to check to make - annkho449@gmail.com

They do their very professional best to check to make sure to get what you want when buying a car. Any paperwork, credit score checking, car registration, auto insurance, license plates, auto loan financing gets done with ease, and Certified Luxury Motors even celebrates you buying a car with them!

Amazing time. - tymmetha

Amazing time. Got my Nissian Sentra from them. Great car. Had the best service. Smooth and got my car the same day!

Just kudos to Giovanni for a no fuss no muss buying - lyfrankb@gmail.com

Just kudos to Giovanni for a no fuss no muss buying experience. Everything went great from talking, texting with him, we did everything online and over the phone. After I get approved I test drove the car and signed the papers. I only spent less than an hour at the dealership. And also Victor (service dept.) who helped me during my car services. This 2 guys are professional and courteous.

If I could afford to buy a car every day for the rest of - Claireklein

If I could afford to buy a car every day for the rest of my life I would one hundred times over to Jack as my salesman. Completely completely seamless process and I am ecstatic with my purchase worth every single penny and time spent talking to Pepe Cadillac.

I had a very complicated issue with my car. - Keith

I had a very complicated issue with my car. I called and spoke to the service manager. You understood my problem. He then got what the general manager who also understood my problem. They took wonderful care of me in my car. They went beyond the call of duty. They were totally awesome.

Tried to buy out my lease after three years. Salesman... - Verywise

Tried to buy out my lease after three years. Salesman said I had to buy an extended warranty or the bank would not give me a loan to buy out the car. My bank said it was a scam banks had no such requirement. Total lie. Be careful dealing here.

It’s always tricky when buying a used car but everyone I... - Kay

It’s always tricky when buying a used car but everyone I spoke with helped to inform me about my options to make sure I was making good and well informed decision. I each employee was helpful and accommodating.

Call was very good, helpful, and knowledgeable came in at - Jtw153

Call was very good, helpful, and knowledgeable came in at 5 o’clock, and left with my vehicle at 7:15

The car was kinda dirty. There was an empty bag of cheese... - bennett5568

The car was kinda dirty. There was an empty bag of cheese its in the compartment ans not clean like cara should be from a dealer. Great salesman though!

The service guys were fabulous!! Especially Lauren!!... - ruvino2000

The service guys were fabulous!! Especially Lauren!! Quick and courteous and I was back on the road!! I will be going back for service to my vehicle.

I purchased a car from Riverhead Toyota very recently, my... - gajh2014

I purchased a car from Riverhead Toyota very recently, my salesman was Ali Shah. Ali was very, very helpful in my decision to purchase a Rav4 vehicle that was for sale at Riverhead Toyota dealership. The first thing was the dealer location was approximately 2 hours driving distance from where I live. I asked Ali if he could send me a phone recording of the car and he did. I explained that the distance was a barrier to the sale because if I didn't like the car or something went awry with my trade-in purchase, I could have taken a rather long trip for nothing. Ali obliged to drive the car to me. After seeing the car on video and reading the Carfax report everything looked great. I also provide photos of my trade-in vehicle and it was also in pristine condition. Ali dropped the vehicle off to me, we did the paperwork and exchanged keys and I have to tell you I got the car of my dreams only because of Ali. Thank you, Ali. I will always remember your professionalism and dedication to your trade. You deserve awards in your field, in my humble opinion. Gerard H.

The sales part of this company is amazing. Frank went out... - Ford0415

The sales part of this company is amazing. Frank went out of his way to do everything he could to make the car buying process as easy as possible... the service center on the other hand is a joke. I needed some work done and Brett asked me if I could be there at 8 o’clock. I told him no and it would have to be 8:30-8:45 and we agreed on that time. Fast forward 1 week to my appointment I walked in at 8:43 and was greeted with a snippy attitude and was informed that I was suppose to be there at 8. Brett took my car into the shop and proceeded to bad mouth me to another person in the shop and talk about how mad he is. Very unprofessional service and I will never be returning here again.

I had such an amazing experience at FOGG'S! The people... - shayjay36

I had such an amazing experience at FOGG'S! The people are all wonderful, kind, funny, hard working. The grounds are clean, neat and safe. The building was immaculate and welcoming. Marcus was my salesman and he was outstanding! He was funny, nice, and listened to everything I said. He did not try to speak over me, did not try to push me into something I didn't want or couldn't afford. He was helpful and thorough. I had had a very bad prior experience with a different car sales place so when I arrived I was a bit nervous and apprehensive. I am a female and I was by myself. I soon realized I had nothing to worry about at FOGG'S. From the minute you walk through the door you feel welcomed and at ease. No one gets in your face, no one tries any high pressure sales tactics. My whole experience with FOGG'S was fantastic and my Rogue is exactly what I wanted & is beautiful! I will definitely be returning to FOGG'S for all future car needs and I am planning to recommend FOGG'S to any friend or family member in the market for a vehicle. GO TO FOGG'S AUTOMOTIVE FOR YOUR CAR NEEDS!!! YOU WON'T BE SORRY!!! THEY ARE AMAZING!!!! Thank you to Marcus, Pat & Nikki!! You all are outstanding!

Nice and friendly people. - sanford409

Nice and friendly people. David was great!!Took the time to explain everything to me.

I found a new grand highlander from them, I called them - w grove

I found a new grand highlander from them, I called them and asked if they would sell out of state. They said yes. They sent me an email with detailed pricing. I asked to put a deposit on the vehicle, which they said they can’t do until it is in freight mode. I said Ok, call me asap and I will put it down immediately. They just called me and told me that the vehicle had been sold to someone locally because those people are allowed to put down a deposit. I specifically asked them if they would sell this vehicle to someone out of state. Don’t appreciate being lied to by Kimberly Taylor and the sales managers at Williams Toyota of Binghamton.

I had the misfortune to visit this den of thieves and... - kc2bob

I had the misfortune to visit this den of thieves and bought a Dodge Charger. They kept me waiting 7.5 hours, ran my credit report thru 7 banks (even though I had a pre-qualified check) and when I got the letters from the banks in the mail it tuned out that they were selling me a car that had a higher loan to value rate. Frank is a complete liar, tried to tell me the Charger was worth $40,000. Stay away from these morally devoid sheisters. I bought another car today from Phil @ Enterprise Car Sales in Wayne, NJ. Totally fantastic experience, great car and purchased for 10% less than the KBB rate and the car had a no haggle price tag on the window (as it should be). Good Job M&M, your sales tactics and thievery just lost you a repeat client. Karma is a real B*xxx! Do yourself a favor and stay far away from M&M, the owner should be ashamed of himself. Now I'll wait for the cookie cutter response! "Please contact us, we are sorry you had a negative experience, we'd like to try to resolve this matter" - yeah right!