my dealing with Diffee was on the internet and phone. - jckloketn

i was contacted my Richard Tucker. i told him what my wife wanted and he brought one to our home in Norman. it was exactly what she wanted. this was to be her car her decision. Richard did an amazing job on selling my wife on the MKC. she got what she wanted. we never came to dealership or talked to anyone else.

Great Ford Desler - N2snoopy

My husband and I had a great experience today buying a new truck. The sales people Ron Marler and Braden Robinson were terrific. The owner Paul Mainer came and sat down with us to make sure we were happy. Everything was very smooth.

Great experience - Eosmith21

David is very reasonable and communicates well. I know that I can always depend on him. I’ve bought three cars there and I will most likely buy my fourth from him.

Car purchase - Sledman

2nd auto purchase from Reynolds Ford in Norman. My experience at the dealership is excellent. Adam Kelly is the guy to talk to and Sean back in Finance were great. Go, you may not buy a car but you won’t regret meeting these folks.

Wonderfully friendly and helpful service area - Mystic Green Machine

I have been going to this service area for awhile now. Every time they have been polite and listen to my concerns. If something comes up that is not on the original service order they come and ask before just performing the work and surprising me when the bill comes die. I appreciate that so much.

Trade In + Used Car Purchase - briettatodd

I originally went to Metro to look at a Prius but later found out that it had sold just before I got a chance to look at it. I met with Giovanni and made a list of all my needs for a used car. Giovanni showed me multiple cars that I denied but continued to shop for me over the span of about 2 weeks until he found me the perfect car! I had a very strict budget and Giovanni worked VERY hard with his managers to buy my trade and get me into the new-to-me car at a price that I was comfortable with. I am very pleased with how hard this dealership worked for me and my business and very thankful for how patient they were with me during the shopping and purchasing process!

Great deal,great people,great experience!! - Happycustomer3457$

I would recommend everyone who reads this review no matter the length of drive the final results of your purchase will be worth it!!! 1st time to own a Ford truck and wow I'm loving it!!

Great Experience - Matthew M

Lisa Castleberry is one of the best salespeople I have ever encountered. I told her what I was looking for and she made sure that a great deal was put together. The Harlan team didn't waste my time and made sure all my expectations were met with my purchase. I will be doing more business with Harlan and sending my friends their way.

Buying a Truck at Freedom Ford with Johnny Branam - Montyh00

Johnny Branam provided an excellent buying experience. He was extremely knowledgeable and helpful. He allowed my truck buying experience to be pleasant and enjoyable. I highly recommend Freedom Ford and Johnny Branam!!!

Service work - Truck driver Rick

I would recommend this dealership to everyone! They have bent over backwards for us after we had truck problems. Wonderful people and place. Their hospitality was amazing.

Great - Dwroland18

Just enjoy the service and friendly people at riverside. They make you feel at home. I enjoy the coffee and kid area for my two year old to play. I enjoy the television also. The clean bathrooms are nice as well. I love my ford truck. It’s a great one.

Great place to do business!! - WAYNE NEILSON

I have purchased several vehicles from Washburn Ford as well as used their service department. Always impressed with this dealership. Fair pricing and great service department. Kirk and his employees are top notch and pleasure to do business with.

A great car buying experience - Mjandress

Joe talked with me over the phone and met me on the lot one afternoon to show me the models they had on the lot and we went on a test drive. Within a week Joe and Chris and I had all the figures worked out.

Great service. - Jethroc67

The people at Reynolds Ford are very gracious and friendly. They helped me out by getting the dickering done quickly, I did not have to spend all evening trying to get the deal done. The paper work was completed very quickly and I was through. I would very much recommend Reynolds Ford to buy your next Ford! Corbin was very good to deal with, he was very attentive to my request.

Satisfied Customer - Andrea Dillon

I went in to Stevens Ford for a used car but some things with my trade in weren’t working out. The Stevens Ford team worked hard to get me into my brand new Ford Escape and I couldn’t be happier. Excellent Job!!

I come back from out of state - ken

I have had a lot of work accomplished here on my project truck, plan to have more done even though I have been transfered out of state I will return for the service and fair prices. Great place to deal with

Swindlers - Codyg

I called to verify if a vehicle I saw on CarGurus was available. While on the phone I asked if the price listed on the app was correct at 32,989 and all of the details. Overnight the price was raised 1k and I called again before leaving from Noble and making the 2 hour drive to the car lot. I talked to the manager Otis to see if they would uphold the price listed when I made my appointment and came to a agreement. Upon arrival the salesman named Mike Kennedy informed me the the real price of the vehicle is 39,989 and that there was no way possible to bring the price down to the price it was listed when I made my appointment. So in turn if you find a great deal for a vehicle you’ve been looking for and make the trip it’s on you. They show that they have absolutely ZERO remorse in telling you a price and then changing it. This car lot is full of crooks and swindlers.

Best buying experience - BrandneWf150

I recently bought a brand new f150 from Matthews for for the price I wanted. I went to 4 other dealers and none of them took my offer. JOHN LANE is the sales man that help me( BERRY SATISFIED ) I would recommend this dealer to any one

Poor Communication and Troubleshooting skills - Badpig521

I have a 2016 Ford F250 diesel and the check engine light came on. The first time, I was told it was a "fluke" thing with the DPF. 2nd time it came on, I was told it needed an update. Now the 3rd time the check engine light came on I dropped it off on Thursday morning, Jan 17, 2019. I was told Friday the 18th, it was the DPF heater and they did not have the part but the part should be in Monday or Tuesday. Thursday the 24th, I had to call and find out the part did not come in the day it should have but have it now. "I would be called". Friday morning the 25th I called and was told it should be done and they would call me. No call. Saturday the 26th, I call and was told the diesel mechanic was not there. Here I am having to make arrangements to get to and from work. I understand parts to do not show up and I understand workload; however, I do not understand the lack of communication with Ford vehicle owners. Nor do I understand the lack of troubleshooting skills after 3 check engine lights. Its obvious that when my warranty runs out, I will not be going to this dealership. In fact, I think I may just take it to a different Ford dealer.

Upkeep and repair - Dolores

As always, I received excellent service at Charles Allen Ford. My 2005 Ford Escape (with over 245,000 miles!!) validates the confidence I have in Neil and Luther in the Service Department to keep my cherished vehicle in great working order as I continue to drive long distances without worry. They have taken care of my Escape since it’s purchase, and I hope to continue driving it till at least 250,000 miles...and beyond?? Any new problem is always explained and discussed thoroughly, answering any question I might have. I am confident that should I ever have a question or concern, I can always trust Jim Allen, Neil, or Luther to address it and take care of it. I am so pleased to have a car dealership I can depend on that allows me to continue to keep and safely drive my special Escape as we both age!

To much back and forth between salesmen and sales manager - Spuds

Gave us vehicle for what we wanted to give. Just had to sit and wait to long salesman was working with to many people at once finance guy got us in quick and was very pleasant

Terrible/Inconvenience/Shady/Worst place ever. BEWARE - Bravo619

Long story short! Go elsewhere. They Suck at being Honest/not in this place. Trustworthy/ Nope. Stand behind the Crap they sell. This place treats the customer like they are liars until the recalls start pounding the Internet! Then it’s we can schedule you for 6 weeks down the road before we can fix it! Meanwhile I’m driving a potential fatal accident waiting to happen and they are the one who don’t give a xxxx! So yeah my next vehicle I buy which it must be time cause they have got nerve sending me crap in the mail! You are positively the very last company and I mean state wide! That I’ll NEVER BE buying anything from again! Good Riddance ! Don’t bother calling cause ya won’t get any answer.

Read your fine print extremely carefully!! - Mark

I bought a $70k very nice truck from them. The water pump went out and they wouldn’t put in another vehicle for over a week, but that’s not the fine print. I got Tires For Life on this truck. The snake who had me sign told me to get my oil changed done on time AT A FORD SERVICE DEPARTMENT and then get tires when I needed them. So now that I need tires, they say no way!! I didn’t get all my oil changes at their service center!! Pretty convenient to say that now that I need tires! Take your business to a dealership who values you and goes out of their way for their customers- this place hasn’t for me at all..... And yes, I dug through the 30 papers to find my Tires For Life paper and it does say that in fine print.... then got to looking and was charged for things I didn’t ask for. So beware of the fine print!!!! Go somewhere else

Conned - Spoon1

Bought a 2014 Ford Escape from them. Had trouble getting my laser/remote keys for vehicle. They claimed to have lost them. Tried to sell me more keys. When I threatened to back out of the purchase suddenly they "found the keys in the back. They tried the same thing with friend who bought a 2017 Chevy Cruze. Never have I had trouble getting my keys when purchasing a used vehicle before this. My vehicle is a lemon. After a month and a half it started popping "cylinder 2 misfire codes false P1299's which shut the engine off even in the fast lane of the interstate. I had to replace the USB cable in the cockpit myself because the service department could not find why my phone would not sync. I am a retired computer field serve engineer. I suggested the USB cable as a probable cause and yet they did not check it. Over all bad sales/service experience

Trade-In Nightmare - Juice

Traded in car and have had numerous citations sent to me for vehicle infractions after trade in date. The latest is an impound yard out in California. Talked to sales manage and he said it was my responsibility to take off the plates and they wholesale the car out and the wholesaler should have taken off plates. He said he would call wholesaler and get back to me. That was 2 weeks ago

Great attitudes - willcar2084

Went into look at a vehicle and everyone was so pleasant and helpful. The sales team made us feel right at home while we car shopped. Looking forward to returning

car shopping - tiffany

Had a great experience and would refer others. Everyone was very friendly and Nick has always helped us with whatever we need and no fuss about it and does whatever he can do to make anything work. Will for sure refer anyone to James Hodge Ford.

Swindlers and racketeers - AndreaMcCann

Highway robbery. GEICO sent our vehicle here when someone stole our battery. $672.01 to get it back. They never gave us an estimate before completing the repair. Extortionists. Absolute racket.

Horrible service by oil change manager - Abe2019

I booked an appointment for oil change with the oil change center and I got there 30 minutes early. After two hours and asking several times to the oil change manager he finally “found” my paperwork and proceeded to make me wait another hour because “I lost my place in line”