unnecessary diagnostics charge - David, Bartlesville
i'm not one to complain - most places i feel do their best, and want to help the customer - but that was not my experience w/ doenges ford service. i've got a 2015 f150 that was having brake problems, and took it in to a local service station over the weekend (tate boys) - they diagnosed the issue, told me exactly what was going on, and told me that i should contact the dealer and see if it was covered under warranty - i called the ford warranty service over the weekend, and they said that it might be, but i'd need to take it to the dealer for them to look up the part numbers. so this morning, i took it into doenges ford and told them exactly the problem, and the parts that would need to be replaced. i told them that i was only interested in seeing if it was covered under warranty. i left the truck, and they called back a few hours later and said that it wasn't covered under warranty, and how much it would be to repair. i opted to repair myself and when picking up the truck was met w/ an $85 diagnostics fee. i'm not upset that it wasn't covered under warranty - when i left the vehicle w/ them i told them very clearly that all i wanted was for them to run the parts and see if it's covered under warranty - i told them very specifically what the diagnosis was, there was no need for them to re-diagnose the issue and incur the charge.
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