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Metro Ford reached out to me about a recall that was out... - nejacz12
Metro Ford reached out to me about a recall that was out on my transmission and offered to set up an appointment with a loaner truck to cover me for two days. Staff were courteous and had my truck back to me on time with additional recalls corrected.
Top Reviewed Service Specialists At This Dealership
Josh was amazing. Very courteous. Offered to call the... - Cdeliso
Josh was amazing. Very courteous. Offered to call the driver to take me to my office. When my truck was finished he called me and said he had applied for the rebates on my behalf. Very awesome, I didn’t even know there was a rebate and I would have never remembered to submit it. Jamie was incredible too, she looked up all my various rewards to get me a discount. Best service department and dealership in town! Bryan has helped me before and great too!
Ed did a great job. No high pressure. May my wife and i... - Oren1507
Ed did a great job. No high pressure. May my wife and i fell very comfortable. Best saleman we have ever had. I will check him again when we decide to buy again. Everyone was very friendly. Thank you Ed. God bless.
I have to have my truck for work and they have been... - darren
I have to have my truck for work and they have been courteous very good to get me in quick and fix the problem. Greatly Appreciated
Assistant Service Manager
I can't rate the sales or service at Zeck Ford in Purcell... - David N.
I can't rate the sales or service at Zeck Ford in Purcell (yet) because I only visited the dealership once--for about thirty minutes. But based on that brief experience, I WILL make the 45-minute drive from home when it comes time to shop for a vehicle. My wife and I ran out of gas about half a mile from the dealership (on a scorching July afternoon). When I walked in drenched with sweat, I was greeted by a member of the sales staff (can't recall the young man's name) who immediately got to work on a "rescue plan." Dave Richards came out, offered me a cold bottle of water, and chatted with me like we were old friends (while making sure the help we needed was being arranged). Very soon, Jim Lennon came out--gas can and funnel in hand--and drove me to the gas station and back to my vehicle. Again, we gabbed all the way like we had known each other for years! So...friendly folks eager to go out of their way to help? That's who I'll seek out when I need assistance with a new vehicle purchade (which is more stressful to me than being stranded on a blistering July day on I-35 in Oklahoma!). Thanks, Dave, Jim, and staff.
Great customer service! Thier maintenance team is the... - mistyd_31
Great customer service! Thier maintenance team is the best. Quick to get you in and great communication, when parts had to be ordered. Will continue to take all my maintenance needs to them.
I had some issues with my truck, took it to Wild West... - senseirivera
I had some issues with my truck, took it to Wild West Ford they treated me well, took care of the issue which solve the problem. Highly recommend wild Wes Ford.
Bought a pickup through Mainer Ford for the first time.... - Robynnicoletaylor
Bought a pickup through Mainer Ford for the first time. The experience was great and Kevin Trice my salesman was straight forward, honest, and excellent.
I had a good service by Bob Moore Ford. They took in my... - Khommand
I had a good service by Bob Moore Ford. They took in my F-350 to change oil, and do a check up on it. Called me in timely basis to say front brakes need servicing and would do it that afternoon. Because I was leaving town, they held my car for several extra days until my return. Payment process was quick and streamlined making it easy to pickup vehicle.
We like Stevens Ford. Our last 4 cars have been from... - larobs727
We like Stevens Ford. Our last 4 cars have been from there. The service is great. They never try to hike prices, and always give us a great deal. They take care of their customers. The lube center is really good and has a nice small restaurant attached.
Service department keeps my vehicle in good shape and are... - Barb
Service department keeps my vehicle in good shape and are always friendly and informative about my car. They are very efficient in a timely manner!!
For oil changes be prepare to be there all day even if... - Misty1973
For oil changes be prepare to be there all day even if you have an appt. it took them less then a hour to do an alignment on my Mustang, but over 4 hours to do an oil change on my husband F250 power stroke.
My visit to Fowler Ford was very friendly and helpful for... - aspoerl.52
My visit to Fowler Ford was very friendly and helpful for me and the problem I had with my brake issue. Once they found out it might be a safety issue they took the job right away and fixed my problem. Thanks again.
Bought an Explorer with factory warranty still on it, had... - dhoffman
Bought an Explorer with factory warranty still on it, had small issue, took in once appointment was scheduled, was 230 miles over warranty miles (60,000 had 60230), techs eluded that should be covered from warranty or extended warranty, now we are 45 days from bringing it in and neither are "warrantable" issues and they want $9,000 for a new motor. Service Department failed numerous times to return phone calls to keep me in the loop. I will be going to get my car to take elsewhere for the same work, $2,000 less and it has a better guarantee than they have for their motor. Now they expect me to pay $1,700 in labor charges. Overall would never recommend for anything related to cars. Poor customer service and willingness to help out on situation to make correct. Didn't buy a used car 14 months ago with intention to have to put a new motor in it. Also complained about me changing my own oil in it and not having their techs do it.
There service department sucks i bought a truck that they... - Fireman397
There service department sucks i bought a truck that they had put brakes on and didn't put the caliper bolts in or just barely put them in because it fell aginst the wheel so they had to replace that and should have replaces the damaged caliper also but didn't now the brake is making noises so I'm not sure they have certified technicians or they just charge the price of them but only have shade tree mechanics by far one of the worst car buying experience I have ever had
mistake to buy here - Rgr
Don buy here. Cannot get service and rude It is a waste of time to call. Cannot get in and will put on hold on the phone and then will be told that they are too busy to talk to you
Stay away or you will be sorry - James, Bob123
After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.
When I bought my new pickup in May, the code was lost to... - rwebb1835
When I bought my new pickup in May, the code was lost to unlock it. So the salesman said they put a temp code in and when I brought it in for the first oil change they would enter a code I wanted. When I did that I was told no, I had to make an appointment in the service area. So I called the service area and got an appointment to take it back to the fast lane again. When I arrived to pick my truck up, I was told they had retrieved the master code and started explaining how I could now get my owners manual out and change the code myself. However they decided they would do that for me. Then when I started to pay my bill, they had added $35 to my bill for this service. Which I complained about and they took it off.
Bottom line is the left hand didn't seem to know what the right hand was doing. I wasn't the one that caused this problem.
They tried to get me to spend $950 to replace a catalytic... - tg
They tried to get me to spend $950 to replace a catalytic converter on my F-150 and told me I would get left on the side of the road if I didn’t get it fixed...drove it for 2 months after (including a 14 hour drive) with no issues and took it to another place to get another opinion and it wasn’t even the catalytic converter that was the issue - less than a $200 fix. I also waited for 2 hours for this diagnosis and the staff was rude to customers.
I have made several vehicle purchases here and have never... - jjnot happy
I have made several vehicle purchases here and have never felt I got anything but good treatment. The service (that's what they call it) is another matter. I took a F150 in for a recall. I made an appointment but they did not touch it all day. The second day I took it in, they said I did not have an appointment even though I told them to pick the day they could get to it. Same thing - at 3:30 they had not touched the truck. They did get it out by 5:30 but the next morning the truck was bleeding brake fluid. It sat all day while they argued with Ford about who would pay for the $24 part necessary for the repair. Ford did agree but Billingsley did not have the part and it was Friday. It is now Wednesday of the next week and I am told the truck will be ready today. I drove by the dealership two hours ago and the truck is in the pickup lot. I wonder if they will wait until 5:30 to tell me it is ready. Find another service provider. This is not the first time I have been disappointed by a less than dedicated staff.
Unconcerned - D’JOEL
We’re new to the area and we’re trying to find someone to work on our two Fords - especially the diesel - so we left two messages for the service manager to call us. No return call even after 48 hours. Going elsewhere.
Brought car in for hail damage repair in July. Still... - Paullie
Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.
Metro Ford of OKC
Fleet Service Manager