Late afternoon problems - Njokie
Had electrical problem that develop in late afternoon, contact Rick who said bring in, they could do battery check. If something else would have to make appointment since technicians were busy for remainder of day. Terminal connector (corroded) and battery (leaking cell) were replaced in timely manner.
Top Reviewed Service Specialists At This Dealership
The perfect solution to an unexpected problem - freshyseth
As my family and I began our year-long adventure on the road pulling a 5th wheel with our 2006 Ford F250 6.0L the truck went into "limp mode" as we arrived at our first stop in Tulsa, OK (from DFW, TX) late on a Friday night. The next morning we called Bob Hurley Ford as they were right next door to the RV park we were at for a day. We had to leave for Wichita that afternoon and Colorado Springs by Sunday night. We didn't want to make the drive with the truck acting up.
The receptionist at Bob Hurley Ford answered the phone and informed me the Service Department was closed and wouldn't be open again until Monday morning. I asked if she knew any diesel repair shops open on the weekend and she said Parts might be able to help. They sure did! Chris Messik answered the phone and said he didn't know of anywhere, but that he had a diesel tech who just happened to be in that day that he could ask. Instead, the diesel tech, Mike Sweeten, just drove over to the RV park to check out my situation.
We ended up spending the next 5 hours diagnosing the truck, driving the truck, and figuring out that we likely had a problem with turbo (P0299 under boost and an over boost code). Sweeten and Messik found a replacement turbo for my truck at their warehouse. Sweeten and I picked it up and he bought me lunch. Seriously, the dude bought me lunch! We went to the shop and dropped the new turbo in. Of course, that was AFTER Sweeten checked everything from fuel pressure, to mass air, to egr valve, to fluid, and air leaks. He even inspected the previous work I had done to make sure they did the repair right. He even pulled the old turbo apart to take a look at it before I insisted we put the new one in for my peace of mind.
I got a diesel 201 course while Sweeten fixed the truck. After wrapping up my repair Sweeten insisted he couldn't just replace the turbo and then send me on my way. So we drove back to the RV park, hitched up the 5th wheel, and tried to see if we could get the boost codes again (or limp mode). We couldn't! I was ecstatic. Did I mention Sweeten bought me lunch! All this on his day off. I ended up in Colorado Springs via Wichita with no further problems with the turbo or limp mode. It was the most perfect solution to an unexpected problem. I felt like I had my own personal mechanic and parts guy! Sweeten gave me his phone number and said call anytime. I tested that two days later and he picked up on the second ring and entertained my inane babbling and questions. Mike Sweeten is the most competent and generous person I've met in a long time. I don't live in Tulsa, but if I did I'd get my truck serviced at Bob Hurley Ford exclusively! I may just drive back by when I need another truck.
Mike and Chris - I can't thank you enough! You guys went above and beyond and I made it both to Wichita and Colorado Springs as originally planned and not far off my original schedule. Unbelievable!
Friendly, responsive service team after a tire blowout - lgs
Manuel Esparza and the rest of his service team were helpful, responsive and empathetic when I pulled in off the highway with a blown tire. They quickly and cost effectively fixed my issues and got me on my way. As a woman traveling alone, their professionalism and respect for what I needed was truly appreciated.
THANK YOU Manual and team!!
From the purchase to the services at Diffee - Kody
I purchased my 2017 F-250 Platinum from here in August 2017, this is the 4th family vehicle we have purchased at Diffee starting way back in 1997 when we bought a 1997 F-250 7.3, which we still own, at the mcarthur location. We never have issues and always receive the best service and best deal around and Connor has been our sales guy the last 3 purchases he is always exceptional! I regularly use their service department for my services and Phil has been great about communication and always ensuring I have a very nice loaner in the mean time while my work is done. I appreciate everything Diffee Ford and Lincoln does for me and my family. We will always be here to buy first before looking elsewhere as long as the deals stay great!
Awesome friendly - Sonja Luquette
Went to get tires balanced on my car yesterday and today I went to have some anti theft work done on our pick up both purchased here and am still treated with such friendly people. Mainer Ford is the only place to buy a vehicle if you dont like being pressured and want to feel welcomed and shopping with down to earth good ole country hospitality...even after you purchase you get the same treatment
No new car - CigarFishChic
Disappointment, but our fault not David Stanley Fords. Excellent service all the way around! Thanks for everything! Hopefully we can do business in the future.
Great experience! - razorbackfan
Ken Davis -Dealer and Ronnie Pogue in the Service Department made my car buying experience so enjoyable. They treat you like family. Thank you Ada Ford.
work was ok. - johnt129
the service was very efficient. everything was done to my satisfaction. great service people. I got there early and they took my car right away. look at the pickups. going to buy soon.
Service work - Truck driver Rick
I would recommend this dealership to everyone! They have bent over backwards for us after we had truck problems. Wonderful people and place. Their hospitality was amazing.
Great work - Old grey wolf
Stevens Ford in Enid, Oklahoma worked on our 2013 Explorer. It was still under warranty and they went above and beyond (as they always do) to meet our every need. Great place to shop, too!
Service - Charles - Bobbitt
This is the only dealership that really knows how to work on trucks. They have a master certified tech and a Sr. Master Certified tech. Ask any other dealer around if they have that? We took our truck to two other dealers and it was gonna cost thousands to fix, and the two techs at Woody fixed my truck in a day and cost me $500.
Quality service - Ken
Fast and friendly service dept. Back on the road within an hour on a Saturday morning. Impressive. Thanks for the quick response. Dealership back home could learn a lot from you guys.
What a bunch of thieves! - Dissatisfaction guaranteed
Charge for things you don’t ask for charge for stuff they don’t do very unfriendly not a professional establishment will never go back
Exceptional service is the "norm" for SW - Lindae
I have always received exceptional at SW. They are polite, friendly and always courteous, which is why I continue to buy my cars from them even though they are located in Paul's Valley and I'm in Oklahoma City. They advertise free oil changes and they mean it. As I own a diesel, oil changes are quite expensive. But what keeps me doing business with SW, is the curb side pick up and delivery of my vehicle and always a loaner vehicle to drive. I don't know of another dealership hat offers this kind of service.
Horrible Customer Service! - TanaD
If I could give zero stars, at this point I would!
This business clearly only caters to clients who have bought brand new and high-end vehicles, such as Lincolns. We had purchased 2 vehicles from them (used fords) and the dealership and it's employees have done nothing but lie from the beginning. They did not disclose the "requirements" for their "free oil changes and engines for life." It's not a good deal and you ultimately pay for it. They've tried to tell us service needed to be done when it didn't. For example my husband had replaced his own brakes and 2 weeks later when he took it in for an oil change, a service advisor came to tell him that his brakes were in horrible shape and needed to be changed ASAP. The advisor turned red and back tracked when informed they had just been replaced. The list goes on and on. On the last oil change a rag was left hanging from the oil compartment.... I had scheduled 3 recalls to be repaired back in May, I'd purposely waited to have them all done at once because like a normal person I need my vehicle and I also waited until parts were confirmed as available. The SA offered me a loaner and said I'd have the next one available. After over a week of waiting I called back. A different SA could not find any information about me. So we scheduled without a loaner at a time when I could be without the vehicle for a few days. When I picked it up, I was informed one of the repairs wasn't done because the parts were suddenly on back order. The SA said she would call me when the parts arrived. I asked how long of a repair it would be, if it would be a "waitable" amount of time. She said absolutely, should only take about an hour, not much longer than an oil change. Months go by, never heard from them. While my husband and I were there for his oil change we asked about scheduling for the repair. I mentioned the previous scheduling and how that SA had said she would call me when the parts got in. The advisor was very rude and demeaning, insinuating I was confused because it's "not their responsibility to inform me of a recall, it's Ford's." I clarified for him because he clearly hadn't been listening. The other SA overheard, could see i was getting upset and jumped in at that point. We asked how long the repair would take, this time, she said a full day! So we scheduled an appointment over a month out, on a day my husband could take off and be available to get our kids to school. We made it crystal clear we needed it done by the end of the day, we would even drop the car off the evening beforehand so it could be started on 1st thing in the morning, appointment time was 8 am. That's exactly what we did, dropped it off yesterday evening. I was supposed to have it back by 4:30 today, according to the SA we talked to early this afternoon. Guess what folks? I am not getting my car back until tomorrow, at the earliest! We called again, to make sure it was ready to go before making the long trip to town and we were informed that the technician had broken some parts on my car and the doors could not even be opened at this point. "The parts are a day out but we should get it back tomorrow." And they couldn't offer us a loaner!!! Are you kidding me???
Bussing isn't available where we live for my school age children. So I'm supposed to just walk them the 10+ miles to town? Or my husband will just have to miss hours of work to get them to school? And there's just nothing they can do about it, they don't care.
This is seriously less than 1/2 of the examples of their messing up and lying. WE ARE DONE WITH THIS DEALERSHIP AND DO NOT RECOMMEND THEM!!!!
Buy Tires Elsewhere - Ccsimmo
Unwilling to price match with Discount Tire advertised price. Charged $26 more per tire. Will not use service center or dealership again. Too many good options in the area.
Reynolds service - Lwh
Reynold's ford keep saying they are going to take care of me but its been a year now and its still broken. They Advertise on TV that they have great service I haven't seen it.
unnecessary diagnostics charge - David, Bartlesville
i'm not one to complain - most places i feel do their best, and want to help the customer - but that was not my experience w/ doenges ford service. i've got a 2015 f150 that was having brake problems, and took it in to a local service station over the weekend (tate boys) - they diagnosed the issue, told me exactly what was going on, and told me that i should contact the dealer and see if it was covered under warranty - i called the ford warranty service over the weekend, and they said that it might be, but i'd need to take it to the dealer for them to look up the part numbers. so this morning, i took it into doenges ford and told them exactly the problem, and the parts that would need to be replaced. i told them that i was only interested in seeing if it was covered under warranty. i left the truck, and they called back a few hours later and said that it wasn't covered under warranty, and how much it would be to repair. i opted to repair myself and when picking up the truck was met w/ an $85 diagnostics fee. i'm not upset that it wasn't covered under warranty - when i left the vehicle w/ them i told them very clearly that all i wanted was for them to run the parts and see if it's covered under warranty - i told them very specifically what the diagnosis was, there was no need for them to re-diagnose the issue and incur the charge.
Service of 2013 Raptor - ChrisM405
I have never been disappointed with the quality of service at Charles Allen. I have purchaed several vehicles from there and have them all maintained with their staff.
Laughable Service Department - okcuser
Find a better option, this place is awful. Went in for an oil change on a newish F150, no history of problems whatsoever. During their review, they determined that "it has a leak in the system, but we can fix it under warranty". I would know if it had a leak (no leak), but I thought "whatever - they are scamming Ford, not me". Takes 2 days to "fix", i drive out and - you guessed it - NOW it DOES have an oil leak. So I took it back in. Their genius service guys say "can't find a leak", even though I'm adamant that it's leaking 2-3 ounces every time I stop. After 2 days of failing to find the leak, i drive it home - and the check engine light comes on because of....low oil pressure. So they go in and fix this leak (another 4 days). A couple days later, it develops a horrible knocking sound. After taking it back in, they determine that the spark plugs are blown, and they'll have to replace the fittings to - because they seem damaged (wow, I wonder why?).
Bottom line - I spent $1500 and 11 days in the shop, so that their service department could ruin the engine on a 2 year old truck.
Useless mechanics - Ihop
I purchased a truck at this dealer. I came in a few weeks later under warranty with noise in front end. They said they could not reproduce noise. I was able to get it to do it leaving lot. They also had me bring it in early and didn't even look at it till next day. Second time was off warranty same problem just worse. I brought it in early came back about 1530 and they were done and said it was bump stop but never called. I was able to get it to do the noise without hitting bump stop leaving the lot again. Brought it back now they hear it but won't look at it till tomorrow. They do not supply courtesy vehicles either.
Smoke and Mirrors - AlanH
Had an issue with Compton system, went several times to have someone look at it while still under warranty and each time they told me I would have to leave my truck and they couldn’t tell me what day it would be ready for pick up. NEVER OFFERED A LOANER!!! My business wouldn’t allow me to leave it, not knowing when I would get my truck back. Ironically, when my warranty period was over, I get a letter for a recall and had an idea that I needed new brakes. I called about the brakes, recall and computer and the young lady immediately offered a loaner. When I picked up the truck they informed me that all was well. I get into the truck and the computer was as always, I brought this to Bob’s attention, he told me to drop by the next day and the tech would get right on it, take care of the issue. They informed me that the part for the computer would be 1000.00 After I complained about the described above, Bob said the reason I wasn’t offered a loaner before, was that they generally offer to Bill Knight customers only. I took that because I am a FORD customer and not a Bill Knight customer, that was the PRICE I will PAY
I should have known better - JP
never really have had good experiences there but thought oh well it is so close to work and I need my Explorer worked on, it can't be too bad right? WRONG!!!
The windshield pillar trim flew off my car! I call the Ford dealership service center, after all it should be an easy fix. I researched the part, which cost around 90 bucks and when I looked it up only takes a little bit to put on. I asked Ronnie and he said yea just take it in because we have a lot going on and at least this way it will be done. I call them, I spoke to John and made an appointment for Friday at 1. he asked me to call first to make sure the part was there. Friday came, I called and John said the part was there how ever there were so many guys out with the flu they couldn't do it but would set me up for Monday same time, no problem. I take my Explorer in on Monday and drop it off, I get back to work and they call me. John said I'm sorry I ordered the right part and it is in the right box but it is wrong. I said no problem I'll be there to pick my car up in a little while. I go back and get it and he said bring it back the next morning and they will get me set up. Tuesday morning came, I call to make sure they have the right part, yup , bring it in. I drop the car off and he said he would call me and they do. I go in at lunch to pick it up. Ronnie took me so I asked that he not go in because I was afraid he would loose his temper for all the hassle we have had so far. he said ok and told me to look at it first before I pay, he watched me from the truck The plastic piece was on there but it was loose and popped up so I Ronnie tells me I better go tell them, I was like you can, he said no you have to handle it. I go and get John and he said are you here to pick it up and I said yup but first I need you to come look at it, he saw the issue and Ronnie walked back in with us. John said Mrs. P. I really appreciate you being so nice thew all of this and if you bring your car back tomorrow I will fill your tank up for you for all this hassle, Ronnie said well you needed to do something this is ridiculous. Wednesday came, I take my car in before work because I don't want to miss anymore time and leave my car again. this time it was almost 2 before they called. John said your car is ready. I said great, John can you do me a huge favor and go and look at it yourself just to make sure it is good and really ready to go. he said Oh I did and it looks really good. I said great I'll see you after work. Ronnie takes me back, for those that are counting this is 6 trips to Roberts auto center, I asked Ronnie to just take care of it, he said no you wanted to handle this, just look at it real good before you go in. He watches me from the truck, I look at it for a second and head inside, he hollers is it fixed, when I turned to look back at him I was about to burst into tears! He bailed out of the truck and looks, it it on there and it broken...... I cried I just want my car fixed. Ronnie went straight to red and said I will get it fixed for you and this place can xxxx off, we go in and there is no one at the desk then a man walks in and Ronnie said we need her keys, we are leaving and are not going to give you a dime. the man looked confused and then we went back out to my car and he glanced and was like I'm so sorry, this is not right we can get this done right and took some pictures of it. Ronnie said this is our third day and sixth trip, we are done. He said a few other things then ended them with I need her keys now I'm done. The guy said I understand lets go get them. I stayed by my car and after a few minutes Ronnie came back out and we left, I'm sure Ronnie gave them an ear full. He gets in his truck and I get the Explorer and we head out. He called me as we left and asked did they fill your car up like they said they would, I looked down and was like nope but they didn't fix my car like they said they would either! NEVER NEVER NEVER AGAIN!!
terrible - fleet owner
Worst service department I have ever dealt with. I am a fleet owner an it took 2 days to get a call back an then they had me confused with enterprise an I have no idea how that happens when my company name and number is on it. I wont go back.
mistake to buy here - Rgr
Don buy here. Cannot get service and rude It is a waste of time to call. Cannot get in and will put on hold on the phone and then will be told that they are too busy to talk to you
Stay away or you will be sorry - James, Bob123
After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.
Worst service ever! - Rfields
Be careful taking your vehicle to this Ford dealership for services. I own a 2010 Ford Taurus . I took my vehicle there for a regular service, i.e. Tire rotation and oil change as I have always done. I picked my vehicle up and the first time I crancked it up it made a crazy clicking noise that was not there prior to dropping it off. I called the dealership (services) and reported to them that my car was now making a clicking noise. The gentleman told me to bring it in. I dropped it back off on a Monday morning when the employee said he would have to charge me 100$ for a diagnostic. (Are you kidding me?) my husband drove past ford several times that day only to see my car sittin in the same spot. I finally got a phone call stating they could not locate the issue nor the sound. We picked my vehicle up again, and there was no sound. Two days later, my car began clicking again. I dropped it off again and was then charged almost 200$ for the repair ! They say it's a coincidence that my car started making noises right AFTER I picked it up. You have to be kidding me! So be careful taking your vehicle there for any such repairs, because if they mess up something on you vehicle they won't have any integrity about, and you may end up coming out of you pocket more money than expected.