Oregon Ford Service Centers

JP is a very sweet, very professional employee. He was... - joynsonkatie

JP is a very sweet, very professional employee. He was forward in what I was getting, helped me find a really good deal, and made sure my service was exceptional. I highly recommend going to him for service on your vehicle.

Excellent service by Adam Drake and Sarah - Bryce

I contacted Landmark Ford about a recall for my 2008 Ford Escape. I had the pleasure of speaking with both Sarah (relatively new employee) and Adam Drake; both of which were extremely helpful, kind and knowledgeable. They both looked into my situation and my car's service records to provide me detailed answers to my questions. I greatly appreciated it, especially after receiving the run around by 3 other dealerships prior to calling Landmark. Thank you Sarah and Adam; the next time I contact a dealership about my vehicle you've guaranteed that Landmark will be my first call.

I have dealt with dealerships all my life and finally... - Bigfrank41

I have dealt with dealerships all my life and finally have found one that I can only compliment on your service and your employees. I have come in twice and both times have been treated with professional people in every way. Olenia (my spelling may be wrong) was so pleasant and helpful. Also John outstanding in supplying the info I needed and was so correct in his info. Also the manager, Brandon, was helpful this time as well as when I was in a couple of weeks ago. And thank Olenia for the card with this website feedback info. I will recommend you to future contacts every chance I get. THANK YOU SO MUCH!!!!!!!

Great Service - Al15170

Rear air suspension collapsed. They looked at the car quickly and advised as to the cost of repairs on the same day. Took a day to get replacement parts and a day to fix. Service was excellent and very pleasant service personnel to communicate with.

Bonnie - mractorpants

Bonnie's service was excellent, quick, efficient and professional. I had a problem with my A/C; turned out to be a programing fix. Additionally, I had routine service done and I only had to wait for one hour/fifteen.

Always friendly and courteous. I wish you did not make... - boyles_5

Always friendly and courteous. I wish you did not make this part a must in order to give Ford a rating. I'm not comfortable writing a reviews that has to be 25 words long.

Rocky accoring to a family member who accompanied my... - Hurtfultruth

Rocky accoring to a family member who accompanied my father said he was pushy and manipulative . My dad went in not intending to purchase a car that day, but somehow ended leaving with a car not up to his expectations. A family member wrote a poor review, now he has been calling our home and family members cellphones harassing them to change his rating to a 4 This is unacceptable and unprofessional Just plain wrong

Service department was quick and efficient and serviced... - NLJ

Service department was quick and efficient and serviced my car according to Mazda’s specs. Would recommend to others. Good customer interface and didn’t have to wait for work to be done properly.

good job and ll credits and coupons were applied. - chipmunkam

Quick lube took longer than expected as big pick ups had issues before me, so I might make appointment next time. Service people are always very helpful.

TWO for the Time spent on ONE - green6524

I had an appointment to fix one recall. They jumped right on that fix and fixed a second recall that I hadn't planned on and they did them both in very short time.

Great service as always - dickandjessie

Service department always ready to help. Jeff is number one service manager and always gets the job done in the shortest time and most economical way.

I have been buying and maintaining ford trucks both... - Scott

I have been buying and maintaining ford trucks both personal and business for over 20 years with tower ford. I keep going back because of excellent reasonable priced service and knowledgeable honest sales staff. Have recommended many people to tower.

My Mercury Mariner broke down on my way to southern... - Stanleysteamer51

My Mercury Mariner broke down on my way to southern California. I had it towed to Legacy Ford. I had to continue on to my job. Mike in the service department kept me informed of the progress of the engine replacement. When I returned to pick up my suv Alisia (sp) helped me out with the charges and got me back to my car quickly. I also want to thank Lisa for allowing me to rent a car for the almost 6 weeks that it took for the repairs Thank You Legacy Ford for the personal service you gave me. I worked for over 30 years in the auto service buisness and know how much work it takes to care for customers the way they do. I recommend Legacy Ford for any automotive need. 5 stars

Great experiences - Bendite

I have lost the dread associated with a visit to a car dealership since we moved to Bend 5 years ago. I've heard the ads for 'your local, friendly Ford dealership' but this is the first time the jingle actually rings true. From the buying experience thru service calls to bodyshop repairs, my experience has been stellar. Courteous personnel, genuinely interested in my satisfaction, reliable estimates - both costs and timeframes- and quality work.

VERY FRIENDLY - vett6292

I was in and out in less then the time they thought.As always they let me know if there were any issues. They are always friendly and make sure my car is running right and safe to drive. They are worth the drive from Oregon City.

I’ve purchased four new Fords in as many years and always... - BobcatBarry

I’ve purchased four new Fords in as many years and always had the best price, best service, and best follow up with TSS Ford .

Airbag Recall Gone Wrong! - joetanner722

I left a negative review recently regarding an experience with Kendal Ford. The situation was regarding obtaining a loner vehicle for my safety recall. Kendall Ford did an excellent job of addressing my concerns and going above and beyond to make up for my initially poor experience. Thank you Kevin, for making it right.

disrespectful uncalled-for comments by lead service person - sergio.marie.jimenez

lead service rep.not understanding people work hard for their money,does not understand that the customer is the reason for there business and laughs at his customer behind his mask.

Key replacement - Rick

We had a lost key replaced which needed to be programmed and the oil changed on our 2005 Freestyle.. As always Mock did a quick thorough job.

Sam was so helpful and very knowledgeable. He made the... - Sword7

Sam was so helpful and very knowledgeable. He made the process go by smoothly and showed excellent customer service. I’ll definitely be coming back.

Service Department up sells at every oil change or service - davenjean

the service department up sells , went in to have tires rotated got a call that the lug nuts where rounded and there the only one s to rotate and mount the wheels on our vehicle cost me extra 90.00$ for new lug nuts that they had destroyed i have bought 7 vehicles from them in the last 20 years , Never Again !

The service dept at power ford is the worst service dept... - bajafishin

The service dept at power ford is the worst service dept I have ever been to I wish there was another dealership that was close to Newport I will never take my vehicles there again. My truck has been there almost a week and they still haven't found the problem

Amazing service and great communication. I love the text... - jz

Amazing service and great communication. I love the text service, I always know the status of my vehicle - I always am satisfied with all services provided. Couldn't imagine going anywhere else - thank you, Bryant!

Wanted to give a shout out to service dept. Specifically... - J

Wanted to give a shout out to service dept. Specifically Lee Ann, the attention to detail that they showed on my wife's shelby possibly prevented her from being in an accident. They fixed the problem promptly, and they're so friendly. I buy all of my trucks and cars from Dan Clark, and I only let Lee Ann's crew work on them. Once again thanks service department @ Dick's McKenzie Ford are number one!

Do not waste any money on service contracts because they... - Kat

Do not waste any money on service contracts because they do not honor. Also, our 2018 new off the lot was a lemon lots of issues for the last 2 years and it has been a fight just to have the recalls taken care of. Avoid at all costs.

Two different vehicles on two different occasions. ... - azlyman

Two different vehicles on two different occasions. Ford truck oil change - Got oil changed with the 18 or 21 point inspection, whatever they do. Said everything was fine. Within two days the front brake pad was grinding on the rotor. Oops, guess when tey checked the brake pads, and yes that was part of the inspection, they did not really inspect the brakes. Lincoln brake problem - Rear brakes worn prematurely, under warranty, service guy replaced brake pads and said there must be something wrong with the calipers, when I asked if he ordered new calipers he gave me that deer in the headlight look, like it never occurred to him. New calipers ordered, car was in the shop an extra two days. I would give this dealership a negative rating if I could.

Stranded from Texas - Satisfied traveler

We pulled into Burns Oregon on 7/2/2015. Our water pump was out on our diesel truck. We were in a time crunch to get to Texas by the fifth. We drove to Burns Ford at 7:30 am. The owner of the dealership assured us he could take care of it. The mechanic arrived at 8:00 and promptly assessed our situation. They got to work immediately and we pulled out of the dealership by noon. This was a scary situation considering we were on the eve of the Fourth of July. We could not have asked for any better service. If I lived closer I would purchase my next vehicle from them. Thanks for saving our lives Burns Ford of Oregon.

There is a great feeling of trust between us; service... - RoseManorFarm

There is a great feeling of trust between us; service people know what they are doing; and have respect for women. They take us seriously when I describe vehicle symptoms; employ women in important roles in sales, rentals, service and customer relationsh. Canby Ford has gone out of their way to assist me and others. They have significant community involvement. They value customers by providing knowledgeable and accurate information. In over 55 years of vehicle ownership I have been in New York, Pennsylvania, Ohio, and Illinois. Canby Ford is by far the best dealership with which I have purchased and maintained my vehicles. Sincerely, Bertha T. von Craigh