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Dustin was absolutely amazing! I went to the dealership... - Kellie
Dustin was absolutely amazing! I went to the dealership not exactly sure of what I wanted. He listened, he heard me, and he offered his opinions of what he thought would fit me best. This was my first new car so I wasn’t sure of the process but he made it nice and easy for me. He really wanted me to walk away with the best deal. I 100% would go back to Dustin for any future car purchases!
Top Reviewed Specialists At This Dealership
Sales and Leasing Specialist
It was fine but a little different from my last visit of... - BARBHALPER
It was fine but a little different from my last visit of October 2020 Pricing is out of ball park on certain services
Sales and Leasing Consultant
Sales And Leasing Consultant
Amazing people. They truly cared about making their... - mrbriancb
Amazing people. They truly cared about making their customers happy. Great service, Andrew was very knowledgeable.
Product Specialist and Leasing Consultant
First time dealing with this establishment. Professional... - sdiflo
First time dealing with this establishment. Professional and friendly . So far everything went smooth. Wait time ok.
Sales & Leasing Consultant
Sales & Leasing Consultant
Mark who took the time to answer all my questions. A big... - Jlewis
Mark who took the time to answer all my questions. A big deal thank you.
Adam Solomon was great to work with and extremely... - Geoff Gerber
Adam Solomon was great to work with and extremely helpful! We really enjoyed working with him.
Chris Manogue as always got me the best deal and best... - ianhtwaddle
Chris Manogue as always got me the best deal and best service. Always easy to communicate with Chris. Anytime anyone in my family needs a vehicle, my first call is Chris
Thank you to Michael Keppel for your knowledge al I can... - Naldy
Thank you to Michael Keppel for your knowledge al I can say is that I am very thankful to you and the Acura Jones dealer I fully recommend for anyone to stop buy and ask for Michael Keppel super happy with everything.
I brought my Toyota to Smail Acura for the complimentary... - TG
I brought my Toyota to Smail Acura for the complimentary annual state inspection like I always have since purchasing it used from this dealership. According to Joseph Giarrusso (Licence #4376) it failed the annual safety check due to an alleged issue with the intermediate steering shaft. The mechanic said the shaft was making a clunking noise whenever you turned the wheel aggressively, and needed to be replaced as it was a safety issue. He said the car would also have to be realigned after replacing the shaft. Total estimated cost for the repairs would be $650.00usd for the part and installation, and $139.95 for the alignment.
I declined the repair, and called the local Toyota dealership. The service manager said it was a common issue for some Toyotas, but that it wasn't a safety issue and it should have passed the state inspection. He also stated that if it was done by a trained mechanic, alignment was also unnecessary. All that would be necessary to alleviate the annoying clunk would be to grease the splines on the intermediate steering shaft.
I understand that business profits are down during the Covid crisis, however I believe Smail Acura tried to give me the "shaft" by this unnecessary repair, and simply applied grease to the splines and it passed the safety inspection at the Toyota dealership. No more annoying clunk when the steering wheel is aggressively turned. Total cost: about $1.00usd.
My advisor, Bryant, immediately checked out my damaged... - Buynew mustlast10+years!
My advisor, Bryant, immediately checked out my damaged tire and had it replaced even though they were fully booked for the day. He recognized the safety issue. Thanks for keeping my 2008 TL like new!
They don't want to negotiate price here. I made a... - Chris822
They don't want to negotiate price here. I made a reasonable cash offer on an used SUV and received a $100 off listed price counter offer. The sales rep seemed unenthusastic, and detached throughout the test drive and made little effort to explain the basic features of the vehicle I was considering. He basically only spoke when asked a question.
The moment I hinted that I was not interested in the overpriced service package that was 1/6 the cost of the vehicle the salesman's already limited patience with me was at an end and it was his price or the highway.
I've never met salesman that refused to negotiate ($100 off a $24k+ used car) when a cash offer was made. He didn't even really try to sell the vehicle like we weren't worth the effort.
BUY SOMEWHERE ELSE if you don't want a headache, service... - NN
BUY SOMEWHERE ELSE if you don't want a headache, service after sales is a HUGE DISSSAPOINTMENT!!
Great experience with out-of-state purchase - Nevada Buyer
We purchased a pre-owned certified Acura MDX from Contemporary Mortorcar. Since we live 2,300 miles away, the purchase was made by phone. The paperwork was done via email and FedEx and was simple. We had the vehicle shipped to Nevada and when the vehicle arrived, it was better than described. Mike Cizmek was a pleasure to deal with. A great and hassle-free car buying experience.
I took my car to them to replace my shocks abs after they... - LC
I took my car to them to replace my shocks abs after they put my back tires on the screwed the bolts in wrong and too tight that it was so hard to me to take them off they had to be broken off just to get my tire off.. worst experience ever, never will I bring my car back to this Acura sussman!
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