Sales great.financing ok. Service not so good - Carguy
The salesman i dealt with was great! We had an unfortunate event that hurt our credit. We had to visit the service department to buy a part that broke the second day we had the car and the wArranty we paid more than 3,000 for did not cover the issue nor the factory service bulletins released from Kia cover the issue.we had to pay out of pocket. the service department representative my wife dealt with was rude and not really interested in helping her we will likely use another dealership in the future for our service needs. I’m a mechanic and that’s not how you treat customers especially when they bought a car from you 2 days prior.
Top Reviewed Specialists At This Dealership
Customer Relations Manager
Very efficient. - Brandon
The great experience started with our salesman ,James Gordon. James was professional and took a honest no pressure approach to our buying experience. If you go there, definitely ask for James! The finance process was the quickest and easiest we've ever experienced. The entire sales staff seem like they genuinely care about the customer and not just the sale.
Oil change - CHARITY706
Pretty quick and straight to the point. I left knowing what maintenance would be needed soon. Aaaaaaasss sassssass aaa aaa as aaa aaa sss aaa aaa.
Getting It Right The First Time - CHodge
The first thing is, they listened. I had a few items that needed checked. The service rep. wrote it down. I was kept abreast of the progress. Everything was assessed, brake pads were ordered and fixed, and within three days, I had my car back. Service with a smile.
Humbly Thank You - nosborn
Mr. Ronnie & Mr. Mike Of Universal Kia are absolutely amazing! I am grateful for their time and great customer care. They are a true example of those operating in excellence. Thanks again gent’s & Universal Kia HH
Excellent - Blakeclements
First time buyers so the whole thing was fairly intimidating but Tyler explained everything extremely well to make the whole process easy. The whole staff was super friendly and eager to answer any questions we had.
The most unprofessional dealership - Yvette226
These dealership is a joke! The most unprofessional people I have ever met. They lie to your face to get you in a car...have you sign documents ..then say you stole the car. We have been harrassed and threatened for no reason by Tyler, Tommy and now some guy by the name of Jarred. We now have a lawyer involved as well as the Attorney General and news media . What they have done to us is basiclly Consumer Fraud! Do not go to Rusty Wallace at all ! Unless you want to be lied to and harassed by their staff.
Happy customer - Charlie Lynch
Best experience I ever had buying a car. Mike Greer went above and beyond to take care of me. Will definitely go back to Mike for all my business. Thanks again Mike!!
Purchase of car. - Kia girl
The salesmen were very cooperative, nice and straightforward. I would highly recommend this dealership. I received a tin of gourmet cookies in the mail which was a nice surprise.
Outstanding buying experience!!! - Cargirly72
From the moment I worked with the internet department to the moment I walked in the dealership, it was a wonderful experience! No pressure, very transparent, beautiful showroom, everyone happy & smiling. But what really made it for me was my sales person Will Harris! My deal took a little longer then most & he was very patient with me. Truley a top notch dealership to work with. Thank you so much...
2017 Sorento has a hesitation upon acceleration. - marigold0203
Our 2017 has a hesitation upon acceleration issue. The dealership told us several times that they were waiting to hear from Kia about any software updates to fix it and would let us know. When I finally contacted Kia Consumer Affairs about it, I was told that the dealership had already attempted to fix it with software updates prior to our purchase. This was not disclosed to us and the hesitation or shift issue is still there. So the Kia of Cleveland dealership has now decided to call it a characteristic of the Sorento and closed out the service call. I filed a complaint today with the BBB, as this is not satisfactory in a new car. It may very well cost me dearly when I am ready to trade or sell the car and the potential buyer notes the hesitation or "miss", or jerking sensation upon acceleration.
Oil Change - Keshia Moore
Had a appt for 12pm but got there a lol earlier still was seen didn't have to wait until 12pm excellent services very helpful was told on everything they done to my 2015 optima and what services I need on next visit..
Simple, quick, very helpfuk - Letty210
Paul Dean was so much help. We came in looking for a car and left with one the same day. Our experience here was wonderful.
Great accommodations. - Dreamy
Went right to work on my car, even though I was 30 minutes early. The waiting room is a dream. I'll be back in the future.
The wait is painful - Unhappy with service wait
The service people are very professional. The problem is the waiting area. They have a short sofa 2 club chairs a desk side chair & 1 broken desk chair.6 seats & 8 or more waiting.
I waited an hour and a half past appointment time before they started service. Why set appointments?!Then another hour while they did the oil change & tire rotation. They have a brochure in the service area promising like home atmosphere complete with snacks. NOT HOME LIKE they do have a snack machine. I will avoid service @ this dealership.
Great Place - Walmartnme
Best place to buy a car I have never been treated this nice anywhere. I had never bought a car before was a great experince
High Quality Car buying experience. Worth the drive! - Delvis
Worked with Bryan Bunch on a purchase of a new KIA Optima SX Launch and our experience was awesome. No high pressure, straight forward negotiations, and we walked out with a great deal. Definitely worth the drive. Jeremy Little, finance manager, was very easy to work with and we walked out with a 0.9% finance rate. I highly recommend, Bryan Bunch, and the entire Russell Barnett Automotive family for your next car purchase. It was a high quality experience for us and they seem like the type of team that would do the same for you. If you have any issues see the General Manager John and I'm sure he will do his best to earn your business.
Kia Of Chattanooga
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