Do NOT go to this dealership. - Jcarothers64
Do NOT go to this dealership. They are VERY unprofessional and do not keep their word nor respect the time of their customers. I purchased a used vehicle from this dealership in February. Since the car had just been brought into inventory and I needed a car ASAP, I was told that I could bring the car back at a later date to undergo a comprehensive inspection as part of their intake process. The sales associate said that during this inspection, they would repair the broken power seat on the driver's side. I had no other method of transportation, and a family member was in the hospital at the time, so I was also told I would be given a loaner vehicle during repairs/inspection. For weeks after buying the car, I was given the run around on scheduling the inspection and maintenance appointment. Then, when the appointment was finally scheduled, the sales associate “forgot” to have the part ordered for the power seat, and I wasn’t given a loaner car, so I sat waiting at the dealership for hours. When the car was brought back to me and I realized the power seat wasn’t fixed, I mentioned it to the sales associate, who apologized and promised to order the part and schedule me to get it fixed another day. Mind you, I’m unable to adjust the driver’s side seat during this time. I keep mentioning this to the sales associate for weeks, trying to reschedule up until JULY. Every time we scheduled an appointment, I would show up to the dealership only for the sales associate to not be there, and every employee, including the managers acting as if they have no idea what I’m even there for. By July, I was fed up and asked to be put in contact with someone else to get the appointment scheduled, to which the sales associate declined and promised he’d drive to me to pick up the car as an apology for the inconvenience. Only for him to ghost me and completely stop responding the day of the appointment. Turns out he was fired (rightfully so). So I started calling the dealership directly again, and rather than receiving any assistance, I was given the runaround yet again. I called 4 days a week for a month straight. Each time I was given a new person to contact, told parts would be ordered, and that they were looking into this, only to be ignored and ghosted again. I even emailed the sales manager and the service manager to no avail. I ended up spending $400 to get it repaired on my own at a 3rd third-party mechanic. Quite literally the worst experience I’ve ever had at a dealership. I would never go to this dealership again, and you should avoid wasting your time and money here too.
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