Two Engine Failures in Our 2024 Tahoe – Buyer Beware - krista0425
Two Engine Failures in Our 2024 Tahoe – Buyer Beware (Seacoast Chevrolet)
We financed a 2024 High Country Tahoe from Seacoast Chevrolet in May 2025 and were very diligent about bringing the truck back to the dealership for all recommended maintenance and service.
In December 2025, the engine completely failed while my husband was driving our daughter home from school. Thankfully they were safe, but he was stranded on the side of the road for over four hours waiting for OnStar assistance.
The truck was towed to Seacoast Chevrolet, where we were informed that the engine had failed and needed to be replaced. We were shocked but trusted the dealership’s service department to handle the situation properly. After almost five weeks, the truck was finally repaired with a new engine, bringing us into the first week of January.
Less than two months later, the engine failed again.
On February 27, we found ourselves back at Seacoast Chevrolet dealing with Tim in the service department, who was extremely rude and unable to offer us a loaner vehicle. Our busy family of four was left without a car for the weekend.
We then began dealing with Alex, the service director, who initially seemed helpful but quickly started giving conflicting information and empty promises. One day we were told the replacement engine was in stock, and two days later we were told it was suddenly on backorder. We were promised updates and return phone calls that never happened.
When I asked to speak with the owner of the dealership, I was denied and told to contact corporate instead. Alex told us our information would be sent to the general manager and that we would receive a call with an update from both him and the GM that same day. We never received a call.
I have since opened a case with Chevrolet Corporate, where I spoke with a very kind representative named LoLena, and expressed my concerns. At this point, I am honestly afraid to drive my children in this vehicle after two engine failures in such a short period of time.
The only positive part of our experience at this dealership was Joe, our sales representative, who we really liked. Joe — if you see this — you deserve better.
Bottom line: If you want to buy a Chevy, buy it somewhere else. Otherwise you may end up like we are — waiting for a second engine replacement while paying over $1,000 per month for a brand-new truck that doesn’t even work.
At this point, with two engine failures in less than a year, we are beginning to explore our options under the state Lemon Law, because this situation is completely unacceptable for a brand-new vehicle.
Absolutely unacceptable experience.
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