21 Chrysler Dealers near 08812near 08812

I can't thank the service team enough for taking care of - paul agbulos

I can't thank the service team enough for taking care of an unexpected issue with my vehicle, been having a problem for three months but they diagnosed the problem quickly, Denise worked with me on timelines, and ensured my car was safe and road-ready before handing the keys back. True professionals who go above and beyond for their customers.

Service Department Representative & Service Excellence – - retjoey241

Service Department Representative & Service Excellence – Sales Department Needs Improvement My experience with the dealership was a tale of two very different customer service experiences. The Service Department provided outstanding customer service, while the Sales Department could certainly use improvement. When I initially arrived, I drove into the rear lot looking for the Service Department. I noticed an employee from the Sales Department watching me from his vehicle, even after I got out and looked around for assistance. No one approached me or offered to help. When I entered the Sales Department through its main entrance, I again received no greeting or offer of assistance. Typically, customer service includes acknowledging customers as they arrive and asking how they can be helped. Instead, I had to approach someone myself and ask for directions. Unfortunately, the response was neither particularly friendly nor welcoming. At that point, I almost reconsidered going to the Service Department across the street. Fortunately, my experience changed completely when I met Matthew Fuchs from the Service Department. Matthew was absolutely outstanding! He made me feel welcomed, treated me with genuine courtesy and professionalism, and took the time to assist me with my vehicle's service needs. He offered transportation, kept me informed throughout the service process, and followed through until the work was completed. Matthew deserves special recognition for his outstanding customer service. He is an excellent example of how customers should be treated and represents the dealership exceptionally well. Thank you, Matthew, for making what started as a disappointing experience turn into a very positive one! My recommendation to dealership management: Customer service should be consistent throughout the entire dealership, not just the Service Department. The Sales Department would benefit from additional attention to customer greeting, engagement, and overall customer service training.

Extremely pleased with my service advisor Jessica and - slasalle

Extremely pleased with my service advisor Jessica and quality of repairs. Highly recommend Nielsen Jeep!

I was satisfied with work they completed but not - smwolcot

I was satisfied with work they completed but not satisfied with time it took which was 3 & 1/2 hours. Employees were extremely cordial but overly busy.

Second time buying a car from this dealer. - Jfranqui8

Second time buying a car from this dealer. Very happy and pleased with the outcome both times!!

My salesman John Bowler is a great guy. - tatiana478

My salesman John Bowler is a great guy. Very personable, informative and fair. Highly recommend John Bowler. Go buy your next car from DeCozen!

Mr. Morton is an extremely kind, personable, and - mark.saigh

Mr. Morton is an extremely kind, personable, and professional dealer. He assisted me with returning my 2022 Wrangler at the end of my lease and did so most efficiently. Based on his interaction with me and my father, I would recommend Mr. Morton to anyone looking to purchase or lease a new Chrysler, Dodge, or Jeep. He clearly demonstrates extensive experience.

The only downside to your service dept. - bp64

The only downside to your service dept. is the condition of the waiting area. The seating is uncomfortable, the rest room is difficult to locate, and the a/c seemed to struggle to keep the room cooled.

I recently purchased a new Wrangler. - XavierL

I recently purchased a new Wrangler. I couldn't be more pleased with the way my wife and I were treated by our sales person Eric Arnold. The manager Eric Maher also made our experience exceed our expectations. They were straight forward and didn't waste our time. I look forward to coming back when my lease is up next year.

The service dept is always terrific. - Tooifbyc

The service dept is always terrific. I wait for my car and they always try and get me finished as soon as they can

I have bought 5 cars from Anthony Robinson and Liccardi - guyvanterpool

I have bought 5 cars from Anthony Robinson and Liccardi Dodge. There is never any pressure I have brought several friends to buy cars as well. The service department is top notch and extremely friendly as well. I highly recommend them if you are looking for a Dodge Chrysler or Mitsubishi. They are the only place I shop for a car

1 Star — My Experience With Ciocca: A Transaction That - chrisdeangelis22

1 Star — My Experience With Ciocca: A Transaction That Changed My Financial Future My experience with Ciocca has been extremely disappointing, and I believe other consumers deserve to know what happened before trusting this dealership with a major financial decision. In May 2025, my 2015 Ram 1500 was brought to Flemington Dodge for front CV axle and air ride suspension issues. The truck remained in the service department for over two months without the problems being resolved. During that same period, my 2019 Ram 1500, which was in my nana's name, suffered a major top-end engine problem and became inoperable in my driveway. Knowing the situation with both vehicles, dealership management contacted me about trading them in toward a new vehicle and carrying the negative equity into a new lease. On June 28, 2025, my girlfriend and I met with management and salesman Jordan Sherman. After discussing our options, we agreed to a new 2025 Ram 1500 under what we understood to be a four-year lease. We believed this arrangement would allow us to resolve the situation and move forward. My nana was supposed to be a co-signer, not the primary signer. Dealership management knew she was not physically present, and I was assured that signing on her behalf with her permission was acceptable. I relied on those assurances while completing the paperwork on a tablet. On July 1, my 2019 Ram was collected from my home on a flatbed provided by Ciocca. That same day, Jordan texted me instructions to change my insurance address to my nana's address to get the deal funded, while stating that everything was still in my name. I have screenshots of these messages. When I returned on July 14 to make the down payment, the finance manager and general manager told me additional documents needed to be signed to get the deal funded. I was assured the arrangement remained the same. Once again, I relied on their explanations and signed the paperwork, believing I was completing the same lease agreement. I was told the documents would be available online once payments began. In December 2025, after finally gaining access to the vehicle paperwork, my nana and I discovered that this was actually a financed vehicle under terms we had never negotiated and that did not match our understanding of the original agreement. I immediately raised my concerns with a sales manager, who promised to speak with the people involved and get back to us. That call never came. After exhausting my attempts to resolve this directly, I had an attorney send a formal demand letter on March 16, 2026. I want to make one thing clear: I was not asking for money. I wanted the dealership to communicate with me and make an effort to correct the transaction so it reflected the agreement I believed I had made. As of October 23, 2026, I have received no response to that letter. More than seven months have passed without an answer or meaningful communication. What has hurt almost as much as the financial impact is feeling completely ignored after placing my trust in dealership management. I tried to resolve this directly, gave them opportunities to respond, and eventually involved legal counsel. Still, I have received no meaningful response. I wanted a resolution, not a prolonged dispute. I expected clear communication, accurate documentation, and accountability when I raised serious concerns about a major financial transaction. That is not what I experienced. I have retained paperwork and text messages relating to this transaction. I strongly encourage anyone considering doing business with this dealership to obtain copies of every document, independently verify the terms, and never rely solely on verbal assurances. Customers deserve transparency, accurate paperwork, and accountability. Based on my experience, I would urge anyone considering a transaction here to proceed with caution and make absolutely certain the documents reflect the agreement they believe they are signing.

Who needs to go to New Jersey. - bscibetti

Who needs to go to New Jersey. Island Chrysler Dodge Jeep on Staten Island saves the day. After leaving Nielsen Jeep in East Hanover NJ frustrated with how my agreed deal was handled, I called Island Chrysler Dodge Jeep Ram and spoke with Risul Mihad. I explained the exact lease deal that had been presented to me by Nielsen’s general manager Carmine D. and how their finance department later tried to change the amount due at signing. Risul listened, reviewed the numbers, and agreed that the situation did not sound right. He then brought in Bill, the sales manager. Together, Risul and Bill reviewed the same deal Nielsen had refused to complete. Island matched it. That was the difference. No last-minute surprises. No changing the deal in the finance office. No arguing over what had already been agreed to. They reviewed the numbers, said they could do it, and honored it. After spending hours at another dealership only to walk out, I ended up getting the original deal completed at Island Chrysler Dodge Jeep Ram. That says a lot about how a dealership chooses to do business. Thank you to Risul Mihad and Bill for being professional, straightforward, and for earning my business the right way. Highly recommended.

I knew my truck, though old, was worth fixing. - camerabagstudio

I knew my truck, though old, was worth fixing. The engine was stalling at the most inopportune times. I tried a neighborhood repair shop. They couldn't figure it out, so I took it to Fullerton Dodge. After multiple trips there for repairs, the problem lingered. I didn't give up, nor did the repair professionals at Fullerton. They went the extra mile to solve this evasive problem, which required keen diagnostic skills and a significant, targeted engine repair to correct the root cause. They involved me throughout the repair process, explaining everything to my satisfaction. Ultimately, they returned my truck to me in top performance. The money I spent was worth every penny.

The Chrysler dealership at Sanson should consider giving - X

The Chrysler dealership at Sanson should consider giving its customers a loaner vehicle when they drop their vehicle off most customers. Don’t realize that they’re going to have to Uber or find other means to transportation when they leave their car for repair.

I just had my car serviced on my 2021 charger for a wire - karenannkristen

I just had my car serviced on my 2021 charger for a wire that became disconnected for my radio, 3 hours, couldn't wait, they got me a ride home, radio works good now, and the guys in service dept are great, I've never had one issue there other than when I bought my TRX, in 2022 but that guy is gone...Thanks guys for making my apt. a little easier.

I purchased a “Certified Pre Owned” 2020 Jeep Grand - kristinmicallef

I purchased a “Certified Pre Owned” 2020 Jeep Grand Cherokee from Eric Leshin (now a Finance Manager) at Freehold Jeep last October. He has been nothing but rude since the minute I signed the papers for purchase. The car has been in the Service department six times in one year, four times for the same issue. The first time was just six days after it was purchased. Each time, the service department claimed they resolved the issue. I was not given the Certified Pre Owned checklist until I requested it when all of these issues continued to arise. Not only were the two sheets filled out in different handwritings, but there were also many line items that were noted as “Meets Stellantis Standards” when the vehicle had cosmetic and technical issues. They gave me the vehicle with no rear windshield wiper blade, did not provide a spare key and made me purchase on my own in addition, said the front brakes had at least 50% tread (had to replace after only a month), and listed that the transfer case and ABS system passed but those also had to be replaced within a few months. During one of my many trips to the service department, I was told I would have to pay a $100 deductible, which was never mentioned to me at the time of sale. Additionally, after my vehicle was towed to the dealership due to error messages and it not starting, I was told I would have to pay $925 for the replacement of two batteries. After fighting that charge, it was lowered to $185, just to have the vehicle towed back to the service department for the same issue four days later. I eventually decided to have the dealership buy the car back since they were not skilled enough to fix the issues and it was unable to be driven. Their solution was to keep the car indefinitely until they could replicate the issue I was having that caused the vehicle not to start. Most recently, the dealership had the vehicle for a month and did nothing to assist me for their incompetence. I was told I would have to pay $75/day for a loaner car when the service department is just incapable of doing quality work and fixing the problem. Additionally, they notarized my signature without me present on one of the documents for the sale of the vehicle. I ended up losing $11,000 in a year on a car that they should have taken back and refunded in full since it was clearly defective. Their main agenda is to scam customers for as much money as possible. At the time of sale, the dealership had me sign a document for the Lemon Law, stating I was covered under that law. When I reached out to the Lemon Law Department of NJ for questions, they let me know that law does not apply to Certified Pre Owned vehicles and that I would have to file a dispute with the manufacturer. My family & I reached out to Jeep Corporate multiple times, opened a case, requested updates from two different Supervisors for resolution, and were never responded to. I have never dealt with a more unprofessional group of people. The service advisor I was originally dealing with was let go in the middle of all of these issues and then I was given conflicting information with each service member I spoke to. The Service Manager, Jay DaSilva, is not helpful whatsoever. He will talk down to you and does not let you speak in conversation. I constantly had to be the one reaching out for updates on my car. The Service Director, Jon Hess, contacted me and when I replied asking for an email to discuss my concerns and issues, I was ignored. Save your time & sanity and avoid this dealership at all costs!

I had a fantastic experience at United Jeep in Bay Ridge, - Emil Kostov

I had a fantastic experience at United Jeep in Bay Ridge, where the service staff went above and beyond to make me feel welcome and valued. I want to give a special shoutout to the lady with the amazing hairstyle and her coworker at the reception, though I regretfully forgot their names. Despite arriving an hour late due to the heavy rain that Saturday morning(03/23), the staff remained absolutely professional and friendly. They offered me a delicious coffee in their Guest's Lounge and engaged me in a pleasant conversation while my vehicle was being serviced. I was initially concerned about being a last-minute customer, but my worries disappeared as the staff handled everything smoothly and stress-free. The facility itself is ultra clean, modern, and spacious, providing a comfortable atmosphere for customers. I had a recall and oil change alerts and was pleasantly surprised by the complimentary oil change as a new customer. This experience has restored my trust in the brand dealerships, and I will be returning for future services. Thank you to the entire team at United Jeep for a job well done, and I look forward to seeing you all again soon. Highly recommended!

Polite, informative extremely helpful with all my - Fblake580

Polite, informative extremely helpful with all my questions have already and will recommend this dealership

Service Department Review. - BSen11

Service Department Review. Rude managers with no integrity. Auto techs that are incompetent. This is a long review, I'm posting this so other people don't get burned by like me. These guys have zero integrity and cannot be trusted. I brought my car in for a suspension issue and a 4 wheel driver error code. I was told I needed some new air suspension parts, a new 4 wheel drive computer module, and they said i needed a new water pump. They quoted me $4200 and I decided to just get it done. Then I got a call a week later and they said they had to change other suspension parts and the new total was $7200! Apparently, when it comes to air suspensions, these guys will just start changing random parts hoping it fixes the problem. When the car was "finished". I picked it up to find the suspension height on was wheel was 2inches higher than the rest. I brought it back and they said, sorry they made a mistake. then after waiting 2 more hours the same wheel was 3/4" higher than the rest. and said that the best they could get it! The manager was rude and said its close enough! I gave up. Over the next month I noticed one of my rear suspension was dropping height over night. I called and told them and they were rude, defensive and said they would take a look but would charge me more for any repairs. I told them I was planning to sell the car and wanted to make sure it was fixed first. The manager said "If you're selling it, let the new buyer worry about it". I'm not a xxxxxxx, so i didn't do that. I decided not to go back there obviously. Turns out they missed the real problem I diagnosed later myself. The rear right air bladder had a small leak that was causing the air suspension pump to work extra hard and burn out, They never changed the rear bladder, , instead they changed the front left air/shock assembly, that was the extra $2800; the air pump and the air manifold. for an other $2200 I ended up changing the rear bladder myself, it cost me $250 for the part. And I purchased an aftermarket OBD tool for $100 to adjust the suspension height. After the repairs I made, the suspension is working perfectly and the air shocks are all even and level. In summary, I fixed myself what their auto techs could not. I'm also wondering if my 4 wheel drive module and water pump were never damaged either. Ill never know for sure. I recommend no one gets their cars serviced here ever.

Their service department is very shady. I didn't buy my... - Steve123

Their service department is very shady. I didn't buy my car at this dealership but moved here and needed a couple recalls done. I called and made an appt for 3 days later. I asked if they needed to order my parts and they said they have them. I asked if they're sure they had all the parts so I don't do all of this in vane and he reassured me they did.<br><br>I dropped my car off and also requested they put my drivers side head light in. I bought a new one from another place and just wanted to pay them to take the original out and my new one in. Midas had quoted me a price of $40 to do it. But, since my car was going to be there all day, and I'd be w/o a car all that time, I figured I'd kill 2 birds w/ one stone. <br><br>I called later in the day to check the status. A woman told me that they didn't have the parts for the recall that involved putting my side door panel molding garnish back on my door. My side panel constantly falls off and that's why there's a recall b/c they're faulty. They were missing a couple clips in their kit and said they'll have to order them and I'd get them in a week.<br><br>I then found out that they charged me $90 to put a head light in. I couldn't believe the price and why it took them an hour to put it in. I got some lame excuse. Basically, their machanics are either inept or they're crooks. The WHOLE reason I even had them put the headlight in was b/c I had it there ALL DAY to take care of the recall......THAT THEY NEVER EVEN DID.<br><br>When I told them about the guy assuring me that he had the parts....they gave me some whacko excuses. What a waste of my time and money. After them taking so long to get the parts, I told them to never mind about calling me b/c I got it done already at a competent Chrysler dealership. She then said, okay, we'll cancel the order then. So, they're not even interested in getting this part (that they don't have) for future use of another customer that's in there for that same recall. That poor person will go through the same thing I went through...w/ all of that inconvenience......and they don't care at all.<br><br>I was supposed to get a survey but I never did b/c they knew I wouldn't give them a good one. That place is absolutely horrible and if you're reading this and thinking about using this dealership to buy your new car...........DON'T. Their service department is a good indication of how they opperate and how they treat their coustomers. Go to a good dealership that's not related to them so that you don't get taken by the sales person and don't have horrible service when you come into problems w/ your car and have to bring it back in...wheather it be for recalls, things under warrantee, or things not under warrantee.