We bought our new 2017 Ford Explorer from Norm Reeves and - greenbd71
We bought our new 2017 Ford Explorer from Norm Reeves and it has been nothing but issues since. This vehicle is cursed with problems. Second day after purchasing the vehicle Norm Reeves employee drives it in a metal pole and damages the door and front fender. The door had to be replaced. It sat in a repair shop lot for about 8 months before we finally got our vehicle back. The had the most uncaring team of employees dealing with us during this matter. What would you do if you just purchased a $50,000 vehicle in 2017 and the wreck it with major damage and won’t take it back a day after you bought it.
Now we are in 2025 and we only have 52,000 miles on it and now it has had a hood replacement due to rust under the paint.
It needs door pillars repair and front windshield pillars repair due to a safety recall. They are falling off and tearing the windshield weatherstripping area where mounted. The service manager said that is normal wear and tear from the sun. The vehicle is a 2017. No way!!! I have never seen a vehicle 8 years old and the weather stripping looks like it is 40 years old. Thank you Ford for this piece of crap.
Plus I have been told by their service department that my water pump is leaking and it would be $3500 to replace. Plus my rear brakes need replacing for the second time. The first time was 20,000 miles after purchase.
So many more issues with this Ford vehicle and this dealership but I would run out of space to type.
I cannot recommend Ford or this dealership to anyone. We should have gone across the street to Dodge and bought the Jeep Grand Cherokee instead. I have not had any issues with our 2nd vehicle, my 2016 Dodge Charger R/T. Same amount of miles as the Ford Explorer on it.
I spoke to Marisol Rivera the Customer Relations Manager and she stated she would call me back the next day but she never did and I have left messages with no response. I will try to reach out to Manager Kevan Juergans and see if he can help
Rectify the issues that we’re having with her vehicle.
Read More